Premium Sales Manager

TITLE: Premium Sales Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Senior Director, Premium Sales & Service

POSTING DATED: September 29, 2023

Pay Range: The pay range for this role is $66,560 – $72,00 + variable

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

Reporting to the Senior Director, Premium Sales & Service, this position embraces all aspects of Team Teal’s principles. This position is responsible for selling new, long-term Premium Sales & Service products, with the flexibility to cross-sell Sharks Ticket Sales and Global Partnership inventory. The Premium Sales Manager will work diligently to assure revenue generation and growth and in line with Team Teal’s overall objectives.

Additionally, the key responsibilities of this position include reaching sales quotas, proactively prospecting and developing new business opportunities, hosting weekly meetings with prospects, managing a consistent pipeline of prospects, managing customer base and activities in CRM, and selling related products as requested.

Essential Duties and Responsibilities:

• Dedicated to prospect, present, and close Premium Sales products, with an emphasis on Suites, with the flexibility to sell Sharks Ticket Sales and Global Partnership assets.
• Prospecting potential clients via inside and outside sales strategies while developing, establishing and maintaining strong relationships with key contacts.
• Schedule weekly meetings and conduct presentations with prospective clients.
• Utilize networking skills, face-to-face presentations and cold-calling techniques to sell Premium Sales inventory.
• Entertain prospects at San Jose Sharks games and SAP Center events with the goal of closing Premium Sales products and services.
• Involvement in all sales activities, from lead generations through closing the sale.
• Manage pipeline and activities via CRM.
• Participate in non-game day sales events, offsite meetings, sales booths and other sales related initiatives.
• Achieve weekly, monthly and annual sales goals and objectives.
• Prepare and present consistent sales reports by maintaining timely and accurate records detailing sales pipeline progress, appointment recaps, prospecting activities and sales progress.
• Maintain a unified working relationship with Global Partnership and Sharks Ticket Sales & Service teams.
• Perform other tasks and projects as required.

Minimum Qualifications

• Bachelor’s degree from a 4-year college or university; at least 3 years of experience in a ticket sales or premium sales role with a track record of success.
• Superior customer service skills.
• Ability to demonstrate dynamic sales skills, with an emphasis on selling multiple product offerings and services.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Ability to effectively present sales material to prospects on an appointment.
• Cultivate relationships across departments and business functions in order to foster effective teamwork throughout the organization.
• Excellent interpersonal skills with ability to maintain positive working relationships.
• Night and weekend work required, including working non-hockey related events and/or on holidays.
• Exceptional spoken and written communication skills
• Excellent presentation skills
• Proficient in Microsoft Office Suite, Archtics and Ticketmaster
• Time management and problem-solving skills
• Proven ability to negotiate six-figure agreements
• Exhibit good judgement and decision-making skills, as well as the ability to manage your own time and implement your own schedule

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Unlimited Paid Time Off
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks