SECURITY MANAGER

JOB SUMMARY:

Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift. The Manager supervises Security Supervisors. The term “manages” includes duties such as training; directing the work of employees; maintaining the effectiveness and efficiency of shift security operations; appraising employees’ effectiveness and efficiency for purposes of recommending promotions and completing evaluations; handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. The Security Manager insures compliance with all casino policies. The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe’s guests and employees.

JOB FUNCTIONS:

• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations
• Endorses the business objectives, ethics, and values of Caesar’s Entertainment
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations
• Directs all activities on the assigned shift
• Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance
• Handles compliance matters related to the Security Department. Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances
• Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes
• Monitors the exclusion list and ensures effective enforcement where appropriate
• Is accountable for service goals and objectives as well as customer complaints and claims
• Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs
• Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling
• Counsels, guides, and instructs personnel on the proper performance of their duties
• Cooperates with federal, state and local law enforcement agencies
• Is responsible for the safety and well being of guests and employees
• Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood
• Is responsible for reviewing and approving all documents as needed
• Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management

JOB QUALIFICATIONS:

• High school graduate or equivalent
• 5 years of law enforcement experience and/or casino security experience
• 3 years supervisory experience
• Must possess the ability to interact in a professional manner with the general public
• Must possess investigation skills
• Must possess excellent written and verbal communication skills
• Must possess excellent customer and employee relations skills
• Must be able to instill a commitment to teamwork in shift personnel
• Must possess strong leadership, supervisory, and interpersonal skills
• Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts
• Must be able to work varied shifts, weekends, and holidays as needed
• Must possess the ability to speak distinctly and persuasively
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required
• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time
• Must be able to work in an outdoor smoking enviroment
• Must be able to respond calmly and make rational decisions, when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises, various weather conditions and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

ABOUT US:

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.