Entertainment Content Creator Jobs

MMGY Grifco is a leading public relations firm specialising in international luxury travel and lifestyle PR. It is a creative, boutique, PR company which nurtures the needs of its travel, spa and beauty clients. As part of the MMGY Global family, Grifco’s clients have access to an international communications practice across all marketing channels – providing a holistic and fully integrated solution to marketing needs.

Based in London, we currently have a fantastic fixed-term opportunity for an ambitious, curious and creative Interim PR Account Manager to join our team, covering during a period of maternity leave, to act as a senior contact for clients. Reporting into the Senior Associate Director, The role of the Account Director is to direct their team across clients, ensuring the successful implementation of PR plans and strategy

The primary job duties and responsibilities include:

Client liaison

The Account Director liaises with clients mainly regarding strategy, planning, VIP media and any trouble shooting that may be required, as well as during conference calls and meetings where required by their team.

Team progress and workload

It is important for the Account Director to monitor the workload and progress of their team and report feedback to senior management where necessary. The Account Director allocates tasks amongst the whole team together with the Account Manager.

When needed, take the lead in interviewing for new team members.

Identify skills gaps and training needs amongst the team and present solutions to the senior team.

PR Planning

The Account Director takes charge of creating annual PR plans for clients, thinking strategically and brainstorming ideas for clients together with their team.

Pitching Ideas and Opportunity Generation

You are responsible for leading proactive story pitching at editor level and creating key opportunities for “glory” coverage for your clients, supported by your team.

Building The Database

The Account Director continually makes new media contacts for the agency and keeps front of mind amongst main contacts at key national and glossy outlets.

Group Press Trips

Allocating group press trips amongst the team to ensure staff have a fair amount of travel opportunities and as many members of the team as possible see clients first-hand. Organising and escorting group press trips and new client FAM trips where necessary.

Crisis Management

Taking charge of crisis management as and when issues arrive, directly speaking to client and journalist or advising junior members of staff regarding suitable responses and required action. Escalating to Senior Leadership Team when necessary.

New Business

The Account Director will assist with new business proposal writing and pitch delivery as required by the senior team.

Grow client revenue.

Ensure all work is delivered to the highest quality within the client fee/budget. Monitor and address overservicing to improve capacity for the team. Manage team expectations in terms of salary and benefits, in accordance with annual budgets and client revenue. Provide insights to the senior team for financial forecasting and planning.

About you

At MMGY Global we believe that to go places as a company, we must give others the opportunity to shine. We strive to create a vibrant, open, collaborative work environment where people can be and bring their best selves to work.

• Five years experience in PR or a similar role is required
• Previous knowledge or experience in the travel industry is essential
• Commercial insight – Should have an understanding of each client’s business activities, key issues and competitive advantage and be able to identify opportunities to promote the client and their activities based on these platforms.
• Strategic Thinking – Should be able to identify additional opportunities for delivering the client message outside the standard press release, case study and feature.
• Creative Thinking – Should lead brainstorming sessions and actively explore different avenues for a client based on a particular brief. Should be able to develop engaging and relevant content for social media feeds.
• Time Management – Can manage own workload, set and work to own deadlines.
• Copywriting – Demonstrate good written skills with a true understanding of the client’s brief by effectively communicating the key message in simple, concise copy that is relevant to the reader. It is expected that the line manager/client will make minimal changes to the copy.
• Presentation Skills – Should be articulate and be able to present ideas and proposals to clients, when required. Should be able to communicate with contacts at all levels.
• Trouble Shooting – Client should feel confident that any problem is being given due attention and that immediate action is being taken
• Should demonstrate initiative and ensure that client communications and issues are tackled promptly or a senior person is briefed immediately, so this can be handled as soon as possible.
• Team management – should have experience of managing a team
• Financial management – should have an understanding of how team revenue relates to the success of the business and suggest ways to improve business performance and growth.

This is a fixed-term position covering during maternity leave.

Our industry-leading benefits

• A flexible hybrid work schedule of 3 days in office and 2 days at home
• Generous annual holiday package including 25 days of annual leave, birthday day off (can be taken any day during your month of birth), 2 floating holidays and year-end holiday break over the Christmas period.
• Private medical, life and income protection insurance and pension scheme contribution from the company
• Lively social calendar with numerous activities and events to take part in.
• Cycle to work scheme
• Season Ticket Loan
• Industry-exclusive travel perks
• Go Explore! Global Travel Reward Programme: we offer exciting anniversary travel benefits that kick in after 2 years. We want our employees to go see the world – and help pay for it.

MMGY Global

Vacancy: Graduate Marketing and Communications Assistant

Reference: GMA/LSB/PB/SNT/BSE/02/2023

Start Date: October 2023

Contract: Permanent

Hours of Work: Full Time (36.25 hours per week)

Reporting to: Head of Marketing

Location: Hybrid working between home and one of our UK offices: Lisburn (Northern Ireland), Peterborough, St Neots (Cambridgeshire), Bury St Edmunds (Suffolk)

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role – Starting October 2023

We are undergoing an exciting time in our evolution and now seek an ambitious Graduate Marketing and Communications Assistant to join an established Marketing Team in October 2023. The role presents an exciting opportunity for someone passionate about B2B marketing to kick-start their career within the IT/Professional Services Industry.

As a Marketing Team, we collaborate in providing the full marketing remit across digital, campaigns, events etc. to our sites in Lisburn, Peterborough, Bury St Edmunds, St Neots and Glasgow. In this role, you will support the smooth running of the department by providing creative, administrative, and logistical assistance, whilst having involvement in day-to-day Marketing activity in collaboration with other Marketing Team members.

Along with a clear talent for communication you will be a creative thinker who brings new ideas to the forefront and thrives working in a fast-paced and dynamic environment. You are passionate about delivering quality content that delivers tangible results back to the business. You will support the creation of engaging, fact-packed corporate content that promotes our products and services, to our clients, prospects, and service partners, and support in the delivery of these across a range of channels such as web, print, social media and email.

This role presents an exciting opportunity for an ambitious individual to work in close collaboration with and experienced Marketing Team and add real value, working with a range of stakeholders at all levels, supporting the business to execute upon our marketing strategy.

You will join a team that is committed to your development with the support to grow your skills and opportunity to get involved in the full remit of Marketing related activity, having your ideas heard and acted upon.

As we want to identify only the best talent to join our team, this role offers Hybrid working, and based from our offices in either Lisburn, Peterborough, St Neots or Bury St Edmunds.

Key Responsibilities:

• Provide a professional Marketing support service to the business
• Support the wider Marketing Team in the creation of content for web and print:

o PR and News Announcements

o Thought Leadership Blogs and Whitepapers

o Customer Case Studies

o Sales Collateral

o Internal Communication Announcements

o Infographics

o Videos

o Podcasts

• Support the Marketing team to manage content within the website CMS including optimising for SEO purposes
• Support the coordination of email marketing campaigns using internal marketing automation tool
• Work closely with the wider Marketing Team on content to support campaign delivery
• Work with the wider Commercial Team to organise and attend corporate events including scheduling, brand collateral etc.
• Maintain the integrity of our brand and brand assets ensuring all materials used across the business are consistently utilized in adherence with brand guidelines
• Support the PR and Content Strategy in collaboration with the wider Marketing Team
• Supporting wider marketing and operations activity

Essential:

• A bachelor’s degree (ideally within a Marketing, PR/Journalism, Communications or a related discipline)
• Ability to work collaboratively as part of a team
• Willingness to learn and develop with the ability to manage your own workload
• Proficiency in using Microsoft Office platforms
• A broad appreciation of technology and understanding of how organisations can be transformed through technology
• Ability to travel to NI/GB as required
• Ability to live and work in the UK (unfortunately we are unable to sponsor visas)

Desirable:

• 2:1 degree classification
• Previous workplace experience within marketing, communications, PR or journalism (including a university placement year)
• Experience in content creation eg. Blogs, podcasts, video etc.
• Experience of organising/supporting corporate events
• Experience with measuring and optimising the performance of content using tools such as Google Analytics

Xperience is an equal opportunities employer.

Recruitment Timeline

Application Closing Date: 5pm on Friday 10th March 2023

Online Assessment Centres will be held the week commencing 3rd April 2023

Xperience

WHAT IMPACT CAN A SENIOR PRODUCER HAVE AT ESG?

East Side Games’ Senior Producer is a critical member of The Office team and is responsible for the success of East Side Games’ biggest game. You will provide leadership and support to a multidisciplinary team. You are accountable for identifying and escalating issues and working with stakeholders to ensure timely resolution. You must love solving problems and getting sh*t done, oh and working with some of the coolest folks in the biz!

WHAT YOU WILL BE DOING:

• Own Game’s Key Performance Indicators, business objectives and all initiatives aligned to Objectives & Key Results (OKRs).
• Communicate the health and status of the portfolio to stakeholders on an ongoing basis; engage with the team leadership to keep them informed of current live event statuses as well as presenting data-driven results and recaps.
• Hold the vision and communicate the vision across multidisciplinary teams; aligning efforts at all stages of production, including design of the game, art, QA, engineering marketing plan, launch plan, growth plan, community/social media plan and LiveOps-plan.
• Determine necessary and ongoing resource allocations for all disciplines related to The Office: SWM, including Production, Engineering, Art, Design, and QA.
• Partner with our Director of Product Management to ensure priorities can be executed and roadmaps are aligned.
• Lead and act as an escalation point across all disciplines: find solutions to any roadblocks (pipelines, people problems, workflows, communication processes, etc.).
• We are remote across Canada, but this Senior role will be required to be in the Vancouver office once every two weeks minimum for in-person team meetings.
• Possibility for some international travel to conferences with other Senior team members.

*** Duties & responsibilities outlined above are representative, but not all inclusive.

WHAT YOU WILL BRING:

• 5+ years of experience as a Producer in mobile games.
• Excellent writing, verbal communication, and task management skills.
• Strong understanding of Atlassian products (both Jira and Confluence).
• A solid understanding of social, F2P, and idle mobile games.
• Strong knowledge & experience of production methodologies including, but not limited to Agile, Scrum, Waterfall, and Kanban.
• Experience working in a Live-ops environment.
• Previous experience leading a multidisciplinary team.
• Superb ability to collaborate, problem solve, and build consensus.
• Excellent listener and relationship builder; strong stakeholder management skills.
• Ability to make informed decisions by leveraging metrics, SMEs, OKRs, and other resources.
• A strategic thinker who can balance between short-term and long-term priorities.
• Strong sense of urgency; willing to roll up the sleeves and jump right in to get things done.

YOU ARE:

• You are a leader, a problem solver, and you pride yourself in your tact and soft skills.
• You are curious and the sound of an impossible challenge perks your ears up.
• You embrace the chaos, are adaptable to changing priorities and love to get sh*t done.
• You communicate effectively across levels. You know how to be high level and strategic with the CEO and bring it down to details with the development team.
• You have a natural ability to work in a fast-paced hybrid environment and handle stress appropriately.
• You are proactive and accountable – you come with ideas and solutions, not problems and shrugs.
• You challenge the status quo and are not shy to push back.
• You act with integrity and compassion.

WHAT DOES IT MEAN TO WORK AT ESG?

Established in 2011, East Side Games started as an indie game studio in east Vancouver. Today, we’re part of East Side Games Group (TSX: EAGR), and we’re a game developer, publisher, and technology provider. We enable creators to successfully deliver memorable mobile gaming experiences that players engage with every day. Through our proven tech kits and beloved brand partnerships, our games empower passionate fan bases to explore their favourite content in a fun, convenient medium, available in the palm of their hands.

The best part is, we’re fans first, which makes this adventure extra special. Our games and our team have the same goal; to be inclusive and for everyone. We get sh*t done and our team is on hand to step in, listen, and support, regardless of rank. Find solutions, share your learnings, then share updates with the whole studio in our monthly All-Hands calls. Have we piqued your curiosity? Then check out our Core Values and Benefits on our website too! We note that our culture is not a monolith and is ever-changing based on the folks that make up our team here at ESG.

WE’RE BUILT ON THE FOUNDATIONS OF DIVERSITY AND INCLUSION

East Side Games are an equitable employer that values justice, equity, diversity, and inclusion. We welcome and encourage people of marginalized backgrounds, particularly QTBIPOC folks, to apply, and will acknowledge and value the strengths you bring to foster yours and the studio’s growth.

If this sounds like something you hoped for and more, and you’re enthused to build genre-defining narrative idle games, click the “Apply For This Job” button below. If now is not the right time for you, but you know someone who would be a great match for us at East Side Games, check out our Referral Bonus here! Let’s build great games together!

We can’t wait to hear from you!

Due to a small, but completely awesome recruitment team, only those candidates that qualify will be contacted. Thanks for your interest in ESG and we wish you the best of success in your job search!

East Side Games

Snapped Ep. 3215
Knoxville, TN – Feb. 28th & March 1st 

Roles:
[LULU, ACCUSED] 40 to 45 years old;
– Hispanic; woman.
– Long dark hair. Slender, athletic build.
– Must be able to portray extreme emotions.
– Must be comfortable with scripted violence and murder content. Intense arguments with their husband. Hired a hitman to kill her husband.
– Must be comfortable wearing handcuffs.
– Must closely resemble the attached photo.
Rate – $150/day + hotel.

Snapped Ep. 3215
Knoxville, TN – Feb. 28th & March 1st (may not be needed both days)

Roles:
[RAMON, VICTIM] 45 to 50 years old; Hispanic; man. Buzzed haircut. Average height, stocky build. Must be able to portray extreme emotions.
– Must be comfortable with scripted violence and murder content—intense arguments with wife.
RAMON’s wife hired a hitman to kill him. He was not killed but did participate in a staged crime scene to help catch his wife.
– Must be comfortable being covered in fake blood, having a fake gunshot wound, and lying in a makeshift grave.
– Must closely resemble the attached photo.
Rate – $150/day + hotel.

NOW CASTING IN THE US (nationwide) – Couples for New Docu-Series on a Major Cable Network!

Have you and your partner hit a rough patch in your marriage?
Are you both contemplating divorce or separation?
Would you both love the opportunity to explore life on your own?
Do you hope to rediscover yourself and find the best way to move forward together or apart?

Matador Content seeks couples considering divorce or separation for a compelling new docu-series with a major cable network. This project will show the incredibly relatable and honest circumstances of couples who have tried everything to make their relationship work and now need a break to see if they want to remain together.
If you or someone you know is interested in being considered for this project, please send your name, contact information, a brief description of you / your spouse and your relationship, and recent pictures to “

With offices in Beverly Hills and New York, Gersh maintains twelve full-service departments: Talent, Literary, Film Finance, Books, Comedy, Theater, Production, Alternative, Digital, Branding, Commercial Production and Commercial Endorsements. The agency’s roster of clients includes award-winning actors, writers, producers, directors and production talent in film, television, new media, branded content, and stage. For over seven decades, Gersh has remained one of the most recognizable names in the entertainment industry.

The Gersh Agency in New York is seeking an Assistant to an Agent for our Global Branding and Endorsements department. 1 year of experience in entertainment, marketing, or public relations required. Strong knowledge and passion for social media and pop culture.

JOB DUTIES:

• Compiling client rosters, market research, and client submissions.

• Rolling calls and scheduling travel.

• Increasing brand awareness through effective campaigns.

• Email correspondence and calendar management.

SKILLS & QUALITIES:

• 1 year of work experience in the entertainment, marketing, or PR industry.

• Excellent written/verbal communication and interpersonal skills.

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Strong attention to detail.

• Positive attitude, highly organized, and ability to work well under pressure.

• Bachelor’s degree required.

• Passion for social media and pop culture.

PAY RATE:

$20/hour

The Gersh Agency

ABOUT THE ROLE:

The Executive Assistant to the CEO will provide high-level administrative and production support to the CEO of Tribeca Enterprises and ensure efficient operation of her office. This highly organized, self-starting employee will anticipate and deftly maneuver through the day-to-day challenges that come with managing the schedule of an executive who has multiple projects happening simultaneously.

ABOUT YOU:

Our ideal candidate can shift priorities easily, understands the nuances of those priorities, and is business-minded enough to know what is important and what can wait. This position requires high energy, a strong work ethic, and outstanding communication and interpersonal skills. With an impeccable attention to detail, our CEO’s next Executive Assistant will consistently take a “no job too small” approach to all their assignments. The ideal candidate will be insatiably curious and excited about all Tribeca does–the CEO office is small and tight-knit, so the ideal candidate will be eager and ready to join the team!

RESPONSIBILITIES:

• Manage scheduling of all appointments and commitments.
• Daily upkeep and tracking of all telephone calls.
• Document meetings and track/follow up on action items.
• Booking travel arrangements.
• Oversee Admin Assistant & team of interns who assist with office finances, gift-sending, errands, office organization & more.
• Work effectively and communicate with other Executive Assistant to ensure streamlined communications and updates across the office.

REQUIREMENTS:

• Bachelor’s degree required.
• At least 3-5+ years of experience in an Executive Assistant, Project Management, or operational role (preferably in the Film, TV, Media, or Tech landscape).
• Experience working within a start-up or rapid growth environment preferred.
• Experience working in production strongly preferred.
• Strong interest in new media (especially immersive), technology, innovation, and content preferred.
• Experience planning and setting goals, analyzing success towards goals, and making informed decisions.
• Excellent judgement, attention to detail, strong multi-tasking skills, and an innate drive to get things done.
• Highly collaborative working style; can juggle competing priorities among a high performing team.
• Exceptional written and verbal communication skills.
• Ability to work autonomously and take ownership of projects.
• Ability to anticipate needs and stay 3 steps ahead.
• Ability to adapt quickly, build relationships, and engage people.
• Ability to organize among competing deliverables in a deadline driven industry with a professional demeanor.
• This position is onsite at our NYC office.

SALARY: $60,000-65,000

ABOUT US

Tribeca Enterprises is a multi-platform storytelling company. It provides artists with unique platforms to expand the audience for their work and broadens consumer access to experience storytelling, independent film, and media. The company operates a network of entertainment businesses including the Tribeca Festival; the Tribeca TV Festival; its branded entertainment production arm, Tribeca Studios; and creative production studio, m ss ng p eces.

Tribeca is committed to cultivating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, marital status, sex, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected status.

Tribeca

About Hive Media:

Hive Media redefines what it means to be a people-driven news and entertainment company. Our team focuses on creating and acquiring content properties, which allow us to cultivate solid relationships with our communities, technology experts, and advertising partners. Our platform provides AI optimized campaigns across dozens of native, social, and programmatic ad networks. When paired with highly verticalized publishing platforms, we can deliver the most focused content with the best ad experience to users anywhere in the world.

We are looking for an Office Manager/HR admin who thrives in a fun, dynamic, fast-paced environment. This person will manage the office’s day-to-day operations, provide administrative support to multiple departments, and assist our Human Resources Manager in the recruitment, benefits administration, and employee engagement. They must be organized, self-motivated, and able to take on various impactful tasks and projects.

This is a full-time, in-house position in our London, Ontario, Canada office.

Responsibilities:

• Champion Hive Media Group’s core values and company culture.
• Oversee our office, ensure everything is in working order and be the “go-to” person for employee requests or questions.
• Promote the employer brand, which would include posting on the company’s social media pages, planning and executing engaging activities, coordinating SWAG items, etc.
• Take ownership of ongoing projects related to increasing efficiency and improving office space.
• Benefits administration includes but is not limited to, communicating benefit plans to employees, responding to questions in a timely manner, working with brokers and third-party account managers to resolve any issues, reconciling invoices, and leading annual open enrollment.
• Maintain employee electronic files and ensure accurate and timely entry of HR transactions data in Payroll software related to new hires, change of status, employee benefits, training, and termination of employment.
• Manage the onboarding cycle from pre-boarding and ensure new team members are ready for day one. This includes sending New Hire documents, processing onboarding information, scheduling orientation sessions, and maintaining employee records.
• Assist in payroll processing for Canadian entities.
• Support offboarding activities for exiting team members, including scheduling exit interviews, sending communications about last-day details, and summarizing exit interview data.
• Management and overseeing of the Internship Program
• Plan monthly events to increase employee engagement, including annual Holiday and Summer parties.
• Serve as the primary point of contact between property management, third-party vendors caterers, and event coordination.
• Manage the office administration, including, but not limited to, tracking expenses, purchase requests, beverage/snack inventory, budgets for events and perks, creating office KPIs, running office errands, etc.
• Maintain a clean, presentable, and organized office space.

Requirements:

• Prior administrative or event planning experience, preferably in a start-up environment.
• Must be detail-oriented and able to multi-task.
• Ability to follow through on appointed projects
• Self-starter who can work independently with limited direction.
• Must be friendly, approachable, and always be looking for ways to help.
• 3+ years of experience in HR Assistant field, preferably in a start-up environment.
• Must be highly proficient in Microsoft Office (Word, Excel, PowerPoint).
• Exceptionally self-motivated and directed.
• Ability to adapt to different working styles and create a cohesive collaborative environment.
• Effective written and verbal communications skills.
• Extremely organized with the ability to work in a fast-paced environment.

Why Work for Hive?

• Competitive wages
• Employer contribution towards Medical, Dental, and Vision premiums for all regular full-time employees and their dependents.
• Employee Assistance Program (EAP)
• Registered Retirement Saving Plan (RRSP) with company match
• Paid Time Off
• We care about your career and foster a culture of learning. We provide dedicated time to improve your skills, lunch and learns, online courses, knowledge sharing between team members, and many more opportunities.
• A management team focused on performance, growth, engagement and connection.
• Company-sponsored events and fully hosted summer and winter parties.

*Hive Media Group LLC is proud to be an equal opportunity employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other basis protected by law.

Hive Media Group

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so….

We are looking for a client-focused Client Advocate Manager or a Senior Client Advocate Manager to ensure our clients obtain solutions to their issues and questions, which span a variety of topics and situations. This individual will assist our clients by providing guidance, initial response and routing to the right functional area within EP. This person will be responsible for tagging the type of issue, assigning the appropriate severity and priority, and distributing it to the correct person or department. This role will need to understand our products and client use to be able to identify needed relevant information and append, when appropriate, in order to expedite resolution by the ultimate solutions provider. In some cases, the Client Advocate may assist the client directly by providing information or documentation directly upon triaging the case. This individual will collaborate with department leadership to refine processes as needed to achieve the corporate goal of FCR as well as improved client satisfaction and ultimately client retention.

KEY RESPONSIBILITIES

· Review and categorize incoming cases, assigning to a user, department, queue or resolving directly.

· Analyze issue and assign severity and priority.

· Resolve support cases involving known issues or procedures described in published documentation with emphasis on first contact resolution including direct verbal/written communication with clients.

· Understand overall and client-specific SLAs & OLAs and ensure the achievement through timely review/follow up on cases assigned to departments and or queues.

· Gather necessary technical data to begin support, including detailed problem descriptions.

· Match customer problem descriptions to EP guides, known issues, and FAQs.

· Educate and review Self-help content with clients and attach to cases for later reference.

· Identify when an issue does not include enough information to resolve and request additional information before sending forward for resolution.

· Apply technical knowledge and trainings to improve procedures and documentation.

· Continue learning through case management and customer interaction and become an EP evangelist.

· Review performance data to ensure highest possible FCR, case open speed, and case distribution speed, first owner resolution.

· Identify cases not meeting defined SLA or OLA and escalate as needed.

· Raise process and personnel opportunities to management and make suggestions for improvements.

· Additional duties as assigned.

JOB REQUIREMENTS/QUALIFICATIONS NEEDED

· Communication, client first, focused on resolution and delighting customer.

· Strong NPS/CSAT focus.

· Knowledge of and experience in troubleshooting, analyzing and resolving client issues.

· Knowledge of call center metrics and performance standards preferred (required for Sr. Mgr).

· PC skills (MS Word, Excel, PowerPoint).

· Experienced in Salesforce including report building.

· Creative client focused problem-solving skills with high degree of diplomacy.

· Knowledge of general business and management principles.

· Ability to demonstrate professional demeanor under various circumstances.

· Motivated, goal oriented and persistent.

· Strong written and verbal communication skills.

· Ability to collaborate and work with team and other departments effectively.

· Ability to influence and rally internal owners and stakeholders to deliver for client; hold others accountable.

· Ability to influence multiple audiences.

· Deep knowledge of entertainment industry Support, Account Management, Payroll Operations and Technical Services.

· 5+ years (7+ for Sr. Mgr) previous experience in Client Operations, preferably in a Support, Client Success Management or Account Management role.

· 2+ years’ (3+ for Sr. Mgr) experience in Entertainment Payroll, Client Service or other highly visible, cross-functional role.

· Action-oriented, never letting great be the enemy of the good.

· Collaborative and able to quickly develop strong, productive and collegial relationships.

· BA/BS in an applicable discipline or equivalent relevant experience.

As an EP Employee you will receive our amazing benefits package including healthcare, dental, and vision coverage.

Other benefits and perks include:

• 401(k) retirement savings plan and company match
• Paid holidays, vacation time, and sick time
• Participation in company equity plans
• Employee Assistance Program, mental health and wellness programs
• Training and development
• Possibility of hybrid/flexible/schedules
• Annual bonus and merit reviews

The salary range for this position is $100,000 – $125,000 and is commensurate with experience related to the position.

Entertainment Partners