San Francisco Casting Calls & Acting Auditions

Our client is a lean and leading multimedia sales company operating in the film and television industry. They specialize in producing, managing and selling publications, websites, digital marketing, and special events for professional societies in the B2B space. They are now seeking a Sales Coordinator to help support their sales team and their numerous campaigns. This role will require heavy online research, phone and email outreach, along with the creation and management of lead lists and sales materials.

Responsibilities:

· Extensive online research and database searches for sales leads and sales intelligence

· Create, collate and aggregate researched spreadsheets of prospect and client contacts for email marketing and lead generation

· Generate sales campaign reports and advertising/sponsorship performance reports for the sales department and clients

· Research, gather and provide competitive media and market intelligence as needed

· Assist with sales prospecting by calling/emailing lead lists to ensure receipt of sales materials, provide deadline reminders, and set appointments

· Assist with client management by providing performance reports, updated sales materials, deadline reminders, or asset collection as needed.

· Help organize and manage all sales team resources (media kits, lead lists, campaign tracking reports, FAQ’s, etc.) in our storage drives

· Help with the ongoing cleansing of our internal database/CRM

Requirements:

· Bachelor’s degree in a relevant field (e.g., marketing, media studies, communications, marketing, business administration) or equivalent experience.

· Proven experience (3+ years) in media or event sales, preferably within the entertainment industry.

· Strong working knowledge of databases, spreadsheets, documents, and cloud storage like Zoominfo, Mirabel Technologies Magazine/Marketing Manager, Google Workspace, Microsoft Office, etc.

· Strong knowledge of multimedia production processes, including publications, websites, digital marketing, and events.

· Exceptional organizational and project management abilities, with an attention to detail and the ability to multitask effectively.

· Outstanding interpersonal and communication skills to engage with clients, vendors, and internal stakeholders.

· Comfort with resolving client conflicts and problem solving.

· Proficiency in analyzing data and generating reports to drive informed decision-making.

· Flexibility to work remotely or from our offices in West Los Angele (as required)

· A passion for the film and television industry and a deep understanding of its trends and dynamic.

80Twenty

Join our powerful and diverse team at Jellyfish as a SeniorAccount Manager and contribute to our global network of talented individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.

We are seeking someone who can effectively lead discussions about the solutions we provide for a client, how it affects them, and how it impacts the wider business.

Key Responsibilities:

• Articulates client business objectives and how our work delivers on those objectives.
• Supports the client team by independently implementing defined client management expectations.
• Nurtures positive, collaborative working relationships with clients, colleagues and third-party suppliers.
• Supports client brief development and execution.
• Understands Jellyfish best practices and takes action to improve the quality of service provided to their clients.
• Coordinates across capabilities autonomously to manage client needs.
• Understands one or more Jellyfish products and has a prioritized plan for developing expertise in other areas.
• Collaboratively works across teams to deliver Jellyfish value propositions for their clients.
• Attending and facilitating key account meetings with Account Management Team.
• Achieving continuous improvement by proactively assessing Jellyfish’s working relationships, practices and methods.
• Takes execution ownership for a particular area of our work with a client, such as serving as the main point of contact on a brand or channel.
• Supports client brief development and execution.
• Understands Jellyfish best practices and takes action to improve the quality of service provided to their clients,

Qualifications

• Passionate about fostering client success and building lasting partnerships.
• Thrives in a fast-paced and collaborative environment and possess a strong drive for continuous improvement.
• Articulates client business objectives and how our work delivers on those objectives.
• Is commercially astute, identifies and suggests opportunities to theDirectors.
• Proven experience (5-7 years preferred) in digital marketing account management; with previous accountability for annual billings in excess of $1M.
• An in-depth knowledge of the content strategy, asset production, social media and reporting processes involved in running content marketing campaigns,
• Experience with entertainment, lifestyle, and hospitality brands is a plus.
• Advanced knowledge and experience with G-Suite products and project management tools

Additional Information

All your information will be kept confidential according to EEO guidelines.

Jellyfish positions are open to everyone that fits the qualifications. All backgrounds and diverse talents are cherished and welcomed.

Equal Opportunity Employer:Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the formhere.

• Flexible working
• Annual Bonus
• Training and Development
• Life Assurance
• Employee Assistance Programme – Counseling

Jellyfish

Company (https://www.nhnglobal.com)

NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment.

NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea.

Department (https://www.fashiongo.net/CustomerService/AboutUs)

FashionGo, is the No.1 Online business-to-business (B2B) fashion marketplace, efficiently connecting wholesale vendors and retail buyers from around the world. FashionGo provides one of the fastest growing global e-commerce platforms and the simplest, most cost-effective means to increase sales and expand reach. We offer fashion buyers and boutique owners 24/7 access to a vast collection of wholesale fashion so they can shop the latest trends at the best prices. https://www.fashiongo.net/

Responsibilities

• Day-to-day sales management of the online B2B Dropshipping platform to meet the goal of sales.
• Act as a liaison in between wholesales buyers and FashionGo Dropshipping platform, assist customers with their daily inquiries, promote events and seasonal campaigns.
• Present and make suggestions on new styles to the wholesale buyers.
• Work closely with the buying MD team, sharing knowledge and findings in sales performance.
• Proactively connecting with the clients and initiating meetings.
• Analyzing weekly and monthly sales reports to build a list of prospective top buyers.

Required Qualifications

• 1+ years of working experience in the fashion industry
• Experienced in a customer-facing role
• Experienced in working across marketplaces
• Thrive in a matrix organization and have effective influencing skills.
• Strong analytical and decision-making skills
• Strong stakeholder management skills
• Good understanding of the online acquisition activities and their impact on eCommerce sites
• Approximately 20% of travel is required

Preferred Qualifications

• B2B Fashion Industry experience
• Ecommerce experience

Benefits

• Annual Incentive bonus
• Medical/Dental/Vision coverage for the employees and their dependent families (0% deduction)
• 401(k)
• Life Insurance
• Accidental Death & Dismemberment coverage
• Long-term disability benefits
• Health & Dependent Care FSA
• PTO – 15days for the 1st year (+1 day every year) – Maximum 25 days
• Marriage, Bereavement, Parental leave + equivalent subsidy
• Professional Development Assistance
• Employee service Award
• Company paid lunch when working at the office
• Fully stocked office kitchen (beverage and snacks)
• Free parking

Pay range

The pay range for this position in Los Angeles, CA is $54,000 – $69,000 (yr); however, base pay offered may vary depending on job-related knowledge, skills and experience.

A full range of medical, 401(k), and/or other benefits on the position will be offered on top of your base pay.

Base pay information is based on market location. There is a different range applicable to specific work locations. Please contact us at [email protected] if you have any questions.

NHN Global

Empire Distribution Inc. is a premier and dynamic music company that prides itself on the development and support of independent artists. We are a rapidly growing firm that has been making waves in the music industry, with an extensive portfolio that spans multiple genres and reaches audiences worldwide. We have become the largest independent record label in the U.S., with a significant global presence covering Africa, Asia, Europe, Australia, and North and South America. We keep ourselves busy with a large range of music-related services from original content and marketing to distribution and recordings.

Our commitment to artistic creativity, innovation, and progressive business solutions forms the foundation of our corporate culture. We believe in fostering talent, not just in our artists but also within our professional teams. As we continue to expand, we invite you to join us on this exciting journey.

Job Description: EMPIRE is looking for an experienced VP OR Sr. Director of Business Development (Tech Partnerships) to join our growing international team. This role will report into the Chief Business Officer and will work closely with our executive team to build and lead large scale business development strategies and partnerships.

This role is based out of our HQ in San Francisco.

Key Job Responsibilities:

Job Responsibilities:

• Lead all global partnerships and business development efforts, developing a comprehensive business development strategy in line with the company’s strategic objectives to support the EMPIRE portfolio across music label, distribution, and publishing business units.
• Develop and maintain relationships with key partners, including technology companies, brands, and other strategic entities.
• Conduct market analysis to identify new business opportunities, ensuring we are at the forefront of industry developments and innovations.
• Oversee sourcing, negotiation, and implementation of strategic partnerships, managing cross-functional teams to ensure successful execution.
• Collaborate with cross-functional teams to ensure that partnerships align with the company’s overall strategy and operational capabilities.
• Report on business development activities and achievements to the Chief Business Officer and other key stakeholders.

About You:

• At least 8+ years of experience in business development or partnerships in the technology, media, and / or entertainment industries.
• Proven track record of success in establishing and managing large global partnerships.
• Exceptional strategic thinking, negotiation, and leadership skills.
• Proactive and positive attitude with a strong work ethic.
• Excellent communication skills, both verbal and written, with the ability to effectively present and influence at all levels of an organization.
• Proven ability leading project-based teams and deal-making
• Ability to travel as needed.
• Bachelor’s degree. Advanced degree preferred.
• Based in San Francisco, CA, or willing to relocate.

We Offer:

• Competitive salary commensurate with experience
• Health insurance, vision, and dental
• Life Insurance, short-term disability, and long-term disability insurance is provided at no cost to you
• Paid Holidays and paid time off
• Company 401k plan
• Commuter, parking and cell phone allowance

At Empire Distribution Inc., we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about the music industry, and looking for a challenging role in a fast-paced, innovative environment, apply today. We look forward to hearing from you.

EMPIRE

We are taking this interview process slow. I kindly ask your patience and thank you for your showing your interest in this position. (Aug 16.2023)

Company (https://www.nhnglobal.com)

NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment.

NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea.

Department Descriptions

FashionGo, is the No.1 Online business-to-business (B2B) fashion marketplace, efficiently connecting wholesale vendors and retail buyers from around the world. FashionGo provides one of the fastest growing global e-commerce platforms and the simplest, most cost-effective means to increase sales and expand reach. We offer fashion buyers and boutique owners 24/7 access to a vast collection of wholesale fashion so they can shop the latest trends at the best prices.

https://www.fashiongo.net/

As part of our business expansion plan, we launched a new service platform “FashionGo Dropshipping” in the beginning of 2022.

Join us on an exciting and challenging journey!

Responsibilities

• Day-to-day sales management of the online B2B Dropshipping platform to meet the goal of sales.
• Use available traffic and customer data to continuously refine the online experience, and uncover pain points, and sales possibilities by working closely with our retailers and vendors.
• Work on seasonal campaigns with the marketing team, leveraging sales, stock, and audience analytics to aid planning and consumer segmentation.
• Work closely with the buying MD team, sharing knowledge and findings in sales performance.
• Work with Business Development team, and plan on strategic promotions and events to increase the sales revenue.
• Build a relationship with big retailers through initiating and hosting monthly retail meetings.
• Lead weekly team sales meetings to track project roadmaps progress.
• Work closely with the Product Management team to improve platform pain points.

Required Qualifications

• 7+ years of B2B Fashion Industry *E-Commerce* Sales experience
• Experienced in a customer-facing role
• Experienced in working across marketplaces
• Thrive in a matrix organization and have effective influencing skills.
• Strong analytical and decision-making skills
• Strong stakeholder management skills
• Knowledge in website management constraints
• Knowledge on Customer and marketing insight (from Market research, Customer satisfaction, web analytics, CRM-customer data)
• Good understanding of the online acquisition activities and their impact on eCommerce sites

Preferred Qualifications

• Experience in mobile app service design
• Experience in e-commerce B2C or B2B marketplace
• Written and verbal communication skills in Korean

Benefits

• Annual Incentive bonus
• Medical/Dental/Vision coverage for the employees and their dependent families (0% deduction)
• 401(k)
• Life Insurance
• Accidental Death & Dismemberment coverage
• Long-term disability benefits
• Health & Dependent Care FSA
• PTO – 15days for the 1st year (+1 day every year) – Maximum 25 days
• Marriage, Bereavement, Parental leave + equivalent subsidy
• Professional Development Assistance
• Employee service Award
• Company paid lunch when working at the office
• Fully stocked office kitchen (beverage and snacks)
• Free parking

Pay range

The pay range for this position in Los Angeles, CA is $80,000 – $110,000 (yr); however, base pay offered may vary depending on job-related knowledge, skills and experience.

A full range of medical, 401(k), and/or other benefits on the position will be offered on top of your base pay.

Base pay information is based on market location. There is a different range applicable to specific work locations.

NHN Global

About the Company:

Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.

Headquartered in Shenzhen, we have offices around the world, including in Amsterdam, London, Berlin, Los Angeles, Palo Alto, Seattle, New York, Tokyo, Singapore, Bangkok, and Seoul. We have been recognized by Forbes as one of the World’s Best Employers (2021), a Top 100 Digital Company (2019) and one of the World’s Most Innovative Companies (2018). Tencent is committed to recruiting, mentoring, and developing a diverse workforce that is broadly representative of the communities it serves.

Position overview:

Tencent Cloud is seeking a talented and experienced Senior Sales Manager to drive sales growth with key accounts in North America region. The primary objective of this position is to generate revenue by hunting and acquiring new business opportunities while managing and nurturing strategic customer relationships. This individual will be responsible for developing a strong sales pipeline, forecasting sales, leveraging corporate resources, and ensuring the success and growth of our key accounts.

Responsibilities:

• Hunt and generate new business opportunities by identifying and targeting key accounts
• Build and maintain strong relationships with key customers, understanding their needs and providing tailored solutions
• Evaluate key account sales performance and recommend improvements
• Address customer-related issues, sales conflicts, and pricing matters in a timely manner
• Collaborate with cross-functional teams to develop strategies for optimizing key account management activities
• Work with key accounts to develop sales proposals, quotations, and pricing plans
• Deliver customer presentations, attend sales meetings, and industry conferences
• Assist in key account marketing activities such as tradeshows, campaigns, and promotional initiatives
• Stay current with the latest developments in the marketplace and competitor activities
• Communicate up-to-date information about new products and enhancements to key accounts
• Manage the sales pipeline, forecast monthly sales, and identify new business opportunities within key accounts
• Drive revenue growth through strategic engagement with key accounts
• Create and execute sales plans to help key accounts achieve their financial goals

Requirements:

• Bachelor’s degree or above in a related field
• Fluency in English; Fluent in Chinese is a big plus
• 5+ years of experience in hunting and managing key account sales in B2B related areas preferred.
• Knowledge or experience with CDN and related products preferred
• Experience in identifying, recruiting, and onboarding new key accounts
• Experience in educating customers about product portfolio and service offerings
• Knowledge of market trends analysis to develop effective sales plans and increase brand awareness
• Outstanding presentation and communication skills
• Ability to actively manage sales activities to generate revenue within key accounts
• Ability to collaborate with key accounts to create and execute business plans to achieve sales goals

The base pay range for this position in the state(s) above is $97,200 to $178,200 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Tencent

SM Entertainment is a South Korean multinational entertainment agency. Since its establishment in 1995, SM Entertainment has pioneered the entertainment industry in Korea and is a total entertainment group leading the global Korean Wave and K-Pop sensation. SM Group manages over 400 artists combined trained and cultivated musicians and other talents such as entertainers, actors, models, and influencers. It is the largest entertainment company in Korea and has been responsible for developing the careers of many K-pop stars into huge global success with fanbases worldwide. for developing and guiding many K-Pop stars to global success with fans based worldwide. The company’s recent business strategy and development plan, “SM 3.0,” focuses on integrating various aspects of the company’s operations, including music production, content creation, and global distribution, into a cohesive system that will lead to the expansion of the company’s market presence and enhance its offerings to provide a more comprehensive experience for all fans.

What you’ll do:

• Liaison between HQ A&R and songwriters, producers, publishers and all involved in the song selection and editing process.
• Coordinate writing sessions and camps targeted for all artist projects
• Keeps possession and archives music
• Review demos submitted and organize all received demos in the system
• Build strong relationships with writers, producers and publishers to ensure trust with music
• Support broadcasting promotions and concert schedules in the US
• Work with producers, writers, publishers and managers on all necessary paperwork regarding releases
• Preparation for various meetings, including music when needed
• Keeping track of all projects by taking meeting minutes
• Coordinate writing sessions and camps targeted for all artist projects and keep track of all expense costs for said sessions and camps
• Translation duties whenever required including but not limited to email communications, lyric translations and HQ business trip on site translations

Who you are:

• Native fluency in both Korean and English
• At least 3 years of prior A&R, Studio, or A&R Administration experience desired
• Knowledge of worldwide music trends and passion for music, including an extensive knowledge of both K-Pop and pop
• Extensive knowledge of SM Entertainment’s music and artists
• Knowledge of Microsoft Office and the ability to pick-up computer systems/programs quickly
• Strong organizational skills, attention to detail, and the ability to manage priorities and meet deadlines
• Strong people and relationship building skills
• Open to working on holidays and afterhours (taking HQ business hours into consideration)
• Solid understanding of the recording process
• No restrictions to travel internationally and domestically

SM Entertainment

ACCOUNT MANAGER

DEPARTMENT: FILM & TV

STATUS: NON-EXEMPT

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Momentous Insurance, A Marsh McLennan Agency.

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Account Manager on the Film & TV team, you’ll be responsible for the following:

The primary function of this position is to provide the highest quality service to customers and cross sell within the existing book of business. The Account Manager (AM) will be the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers.

Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling all the inside service work associated with the client’s accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.

The Account Manager (AM) should have experience in all areas of Film & TV insurance. As needed, the AM will coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems. The AM is responsible for the successful fulfillment of Standard Operating Procedures and Guidelines (SOG’s).

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Know the underwriting and rating procedure for all types of personal lines policies.
• Quote new business and renewal options to every client.
• Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses, all in conjunction with AE or Producer.
• Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts.
• Immediately update Summary of Insurance for existing clients.
• Remarket accounts as directed and follow up with AE or Producer.
• Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.
• Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines.
• Prepare and check policies based on SOG’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc. Policies must be checked for accuracy and all applicable endorsements.
• Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options, and billing procedures

These additional qualifications are a plus, but not required to apply:

• College Degree preferred (high school diploma is required)
• Current California Department of Insurance License
• 1-2 years of experience
• Proficient MS Office Suite (Word, Excel, Outlook)
• Agency Management System (i.e., EPIC, AMS 360) or other paperless insurance management system

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Work environment & physical demands.

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.

• Work is performed in a typical interior/office work environment.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: https://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

· https://www.instagram.com/lifeatmma/

· https://www.facebook.com/LifeatMMA

· https://twitter.com/LifeatMMA

· https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role is $42,400 to $90,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Momentous Insurance Brokerage, A Marsh & McLennan Agency LLC

TITLE: Partnership Solutions Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Director, Partnership Solutions

POSTING DATED: 8/3/2023

Pay Range: The pay range for this role is $74,000-$80,000 per year plus variable compensation

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview:

The Partnership Solutions Manager is part of our vision to pioneer the future of sports and entertainment. Global Partnerships are the growth engine of our business, and we are building a team to increase the number of new purpose-built, solutions-oriented global partnerships we create while deepening relationships with current partners.

That means innovating the way we develop and service partnerships to fulfill both our partner’s and our own objectives. The Partnerships Solutions Manager, under the guidance of the Director, Partnership Solutions, will play a critical role in this vision by helping to support the New Business and Partnership Marketing groups. They will be instrumental in helping Team Teal achieve their aggressive revenue goals by working with multiple areas of the organization to develop creative ideas, thought-starters, partnership packages and presentations. They will also do this by providing marketing support for the Partnerships group including communication plans, event planning, and management of partnership platforms including digitally-enhanced dasher boards.

The Partnership Marketing Manager will need to be a strong collaborator and relationship builder, working closely with the Partnership Sales team and many functional units of Team Teal to drive partnership revenue for the organization and ensure our partners assets are being activated daily.

Essential Duties and Responsibilities:

• Ideate and develop unique partnership platforms and innovative purpose-driven campaigns for the New Business and Partnership Marketing groups to propose to prospective or current partners. The primary focus of this role is to collaborate with the Partnership Marketing group to finalize asset packages and identify strategic growth opportunities for the purpose of renewals and upsells of current partner brands
• Collaborate with various areas of the organization –marketing in particular – to support the development of new marketing platforms
• Develop, plan, and manage a three-year partnership event schedule including Teal Inner Circle and Business Alliance events
• Design, plan and manage the annual partner communication plan with a long-term goal of developing a more engaged community of partners
• Manage our Digideck presentation platform and assist with the creation of dynamic, solutions-based presentations that focus on key value points for both SSE and prospective partners
• Oversee the Sharks digitally-enhanced dasherboard program including fulfillment using the NHL CMS and reporting
• Enhance partnership department knowledge of SSE marketing initiatives and current marketing trends as a liaison with the Brand group
• Assist with the creation and implementation of new and innovative go-to-market partnership sales initiatives
• Other duties/responsibilities as assigned

Minimum Qualifications:

• Bachelor’s degree (B.A.) or equivalent professional experience required
• 4-6 years of successful Partnerships Sales, Partnership Marketing, Partnership Strategy, and/or marketing experience required with a preference for experience at a sports and entertainment property, marketing/partnership agency, or brand with a heavy investment in sports and entertainment partnerships
• Must be proficient in event planning and communications
• Experience developing, implementing and/or selling sponsorship packages is preferred with comfort in storytelling and presenting internally and externally when necessary
• Demonstrate success analyzing marketing strategy and developing “out-of-the-box” ideas. Must be a creative problem solver with the ability to quickly understand a current or prospective partners’ business and identify creative solutions for how to solve for indicated KPI’s
• An excellent written and verbal communicator that values asking “How” and “Why” and is comfortable sharing ideas across functions, to different levels of the organization, and with partners. Aligned with our Pioneering Principles (below) and in particular:
• A strong collaborator with a team-first mentality who can build strong interpersonal relationships
• Willing and able to think beyond the status quo and take risks
• A believer in creating exceptional experiences, both internal and external
• Someone that appreciates diversity of thought and seeks different perspectives to solve problems.
• Respect for processes and trust in teammates to accomplish shared objectives
• The ideal candidate is comfortable with technology and is digitally savvy. Experience with Microsoft Suite, a CRM system, ZoomInfo, YouGov, SponsorUnited, DigiDeck, LinkedIn Sales Navigator and other sales technology a plus
• Strong organizational skills, time management skills and attention to detail required
• Ability to work independently without supervision, be self-directed, demonstrate initiative, and possess a strong attention to detail
• Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individual
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer:

• Competitive compensation
• A robust package of healthcare benefits; 401(k) retirement
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• The opportunity to work with a variety of passionate individuals, committed to innovating exceptional sports and entertainment opportunities in our hometown
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Team Teal

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are Teal Together; we are Team Teal.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

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SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks

ABOUT THE ROLE: Pacific Symphony’s Director of Ticketing & Customer Service manages all aspects of ticketing and audience-focused customer service for the organization, including overseeing the ticketing system, managing the customer service team, and ensuring that all patrons receive the highest level of service possible. As an advocate for providing a best-in-class patron experience, this role serves as a crucial link between the organization and its subscribers, single ticket buyers, donors, visitors, and guests. Building and growing satisfying and long-lasting patron relationships is a key strategy for achieving long-term financial growth.

PRIMARY RESPONSIBILITIES:

• Direct the day-to-day operations of the ticketing office; maintain a culture that maximizes revenue

1. Recruit, train, supervise, and monitor performance of patron services associates

2. Train, coach, and mentor team members to resolve customer-service issues 3. Provide guidance to team about upselling, cross-selling and requesting donations

4. Partner with Segerstrom Center to assure timely setup of season events and campaigns in using the Tessitura CRM system

5. Maintain policies and procedures to drive patron retention, development, and lifelong relationships

• Support the Symphony’s overall strategy to build patron loyalty with an emphasis on both service and sales

1. Manage and develop protocols for customer service issues, including using the CRM

2. Respond to escalated customer service inquiries and concerns

3. Work with the marketing team to develop varied strategies and promotions that deliver maximum revenue

4. Partner with the development team on cohesive strategies to further engagement, promoting Box Circle Club memberships and donation add-ons to ticket purchases

5. Support outbound calling campaigns to ensure that they achieve sales goals

• Maintain and advance ticket office reporting, operational and related financial controls

1. Prepare regular reports for marketing team, finance officers and senior leadership

2. Oversee reconciliation of tickets sold and cash receipts within the ticketing system and with the finance department on an ongoing basis

3. Work with the patron services team to assure proper daily routines are performed

4. Collaborate with the marketing team to ensure consistent messaging, purchase tracking, and accurate reporting on customer use of promotions and discounts.

5. Contribute actively to the budgeting process (ticket sales and ticket office expenses) 

• Monitor and control inventory so it is available for its most productive use

1. Control ticket inventory by placing holds for internal use, such as sponsor holds and operational needs, as well as maintaining inventory for subscriptions and packages

2. Direct and manage complimentary ticket program(s)

3. Analyze pricing and venue mapping to recommend optimal revenue and loyalty generating structures

• Represent the first-hand perspectives of patrons when providing vital feedback to the senior management team about patron experiences, requests, needs, and suggestions

• Participate as a member of the Tessitura Users Group, to assure that the Symphony’s interests are represented with the Segerstrom Center and that the platform’s capabilities are being used optimally

• Work with other departments to build and implement best practices in customer service

• Develop and supervise ticketing and customer service team incentive plans, working in conjunction with the VP of Marketing & Communications and the COO/CFO

• Embrace a commitment to actively welcoming and serving everyone in our community • Manage and participate in night-of-show box office rotation

• Perform other duties as assigned

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EXPERIENCE AND QUALIFICATIONS:

• Five to ten years of demonstrated success in a customer service environment, preferably in the entertainment sector or for a performing arts or cultural organization

• Experience managing a business or operational team

• An ability to lead, direct, and inspire a people on a ticketing and customer service team

• Ability to encourage others in pursuing their interest in orchestral music performances is a plus • Extensive knowledge of Tessitura CRM or similar ticketing systems

• Strong analytical skills and an ability to make data-driven decisions

• Well-organized and deadline-oriented, with exceptional attention to detail and follow-through

• Ability to work both in structured and planned environment, and in situations where rapid response and instant decision-making is essential

• Strong written and verbal communication skills

• Excellent interpersonal skills and ability to interact with differing personalities and/or people of diverse backrounds at all levels of the organization — including board members, donors, senior management and artist representatives, as well as current and potential audience members

• Excellent organization skills and ability to prioritize when there are competing deadlines

• Ability to analyze, problem-solve, initiate improvements, and work on projects independently

Pacific Symphony