General Staff Jobs

Summary

The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients’ organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.

Essential Duties & Responsibilities

• Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
• Acting in the capacity of the project manager, further refine strategy with the client’s input and as carrier data/feedback is received.
• Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
• Negotiate with carriers on client’s behalf, drawing on knowledge of the client’s historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
• Manage the client’s annual timeline to include the renewal and Open Enrollment process.
• Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
• Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
• Create the strategy and branding under which the benefit package will be presented to the client’s workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
• Develop the client’s Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive.
• Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
• Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
• Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
• Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
• Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
• Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
• Responsible for ensuring project is on time and deadlines are being met.
• Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
• Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 – 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
• A successful work history of strong client service skill with progressively greater levels of responsibility is required.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.
• Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 – 3 night stay out of town.
• Extended work hours (10 – 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh McLennan Agency

Summary

The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients’ organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.

Essential Duties & Responsibilities

• Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
• Acting in the capacity of the project manager, further refine strategy with the client’s input and as carrier data/feedback is received.
• Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
• Negotiate with carriers on client’s behalf, drawing on knowledge of the client’s historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
• Manage the client’s annual timeline to include the renewal and Open Enrollment process.
• Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
• Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
• Create the strategy and branding under which the benefit package will be presented to the client’s workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
• Develop the client’s Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive.
• Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
• Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
• Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
• Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
• Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
• Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
• Responsible for ensuring project is on time and deadlines are being met.
• Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
• Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 – 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
• A successful work history of strong client service skill with progressively greater levels of responsibility is required.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.
• Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 – 3 night stay out of town.
• Extended work hours (10 – 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh McLennan Agency

Summary

The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients’ organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.

Essential Duties & Responsibilities

• Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
• Acting in the capacity of the project manager, further refine strategy with the client’s input and as carrier data/feedback is received.
• Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
• Negotiate with carriers on client’s behalf, drawing on knowledge of the client’s historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
• Manage the client’s annual timeline to include the renewal and Open Enrollment process.
• Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
• Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
• Create the strategy and branding under which the benefit package will be presented to the client’s workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
• Develop the client’s Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive.
• Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
• Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
• Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
• Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
• Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
• Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
• Responsible for ensuring project is on time and deadlines are being met.
• Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
• Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 – 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
• A successful work history of strong client service skill with progressively greater levels of responsibility is required.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.
• Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 – 3 night stay out of town.
• Extended work hours (10 – 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh McLennan Agency

Summary

The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients’ organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.

Essential Duties & Responsibilities

• Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
• Acting in the capacity of the project manager, further refine strategy with the client’s input and as carrier data/feedback is received.
• Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
• Negotiate with carriers on client’s behalf, drawing on knowledge of the client’s historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
• Manage the client’s annual timeline to include the renewal and Open Enrollment process.
• Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
• Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
• Create the strategy and branding under which the benefit package will be presented to the client’s workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
• Develop the client’s Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive.
• Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
• Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
• Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
• Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
• Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
• Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
• Responsible for ensuring project is on time and deadlines are being met.
• Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
• Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 – 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
• A successful work history of strong client service skill with progressively greater levels of responsibility is required.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.
• Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 – 3 night stay out of town.
• Extended work hours (10 – 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh McLennan Agency

POSITION TITLE: Client Success Manager

LOCATION: Orange County, CA

COMPENSATION: 70-75K

GENERAL JOB DESCRIPTION:

As Client Success Manager you will play a key role in servicing and growing our professional and commercial staffing business. In this role, you will be responsible for the day-to-day coordination of Eastridge client-facing operations and supporting procedures to facilitate organizational effectiveness and efficiency, as well as introducing new service lines and staffing solutions to our current clients.

WHAT MAKES EASTRIDGE WORKFORCE SOLUTIONS DIFFERENT:

Eastridge Workforce Solutions is a 100% Employee-Owned (ESOP) company, empowering employees to earn meaningful equity in the company they build and continue to grow. Through our core belief in servant leadership and fostering career growth, we have remained dedicated to our original mission of providing opportunity and enrichment through work, while innovating technology and services to help our clients and candidates thrive.

When working with Eastridge, you will find we care deeply about our employees and the people we serve. All of our efforts are delivered with people-centric thoughtfulness—for ourselves, our customers, and the greater community.

Eastridge has a strong commitment to diversity, equity, and inclusion (DE&I) in the workplace. We host multiple affinity and employee resource groups, led by our diverse team members, to welcome valuable discussions in a safe place. Visit our website to learn more about B.L.A.C.K. @Eastridge, LGBTQ+ Committee, Woman of Wonder (WOW), LatinXellence, and more!

Eastridge Workforce Solutions was founded to help individuals find careers that offer fulfillment. For over 50 years, companies have relied on Eastridge to deliver professional and volume recruiting, payrolling solutions, recruitment process outsourcing, and MSP/VMS solutions to make attracting and managing the workforce simple and scalable. Powered by our proprietary technology platform, Eastridge Cloud™, we offer the most comprehensive suite of workforce solutions in the US and globally.

Glassdoor: tinyurl.com/2p9e95f2

Why Eastridge: www.eastridge.com/why-eastridge

Employee Ownership: www.eastridge.com/esop

Diversity: www.eastridge.com/diversity

Careers Page: www.eastridge.com/careers

RESPONSIBILITIES & EXPECTATIONS:

• Manage and lead new client onboarding to include client and recruiter orientations, system implementations, and system requirements set up required to service and deliver excellence to our customers
• Establish productive, professional relationships with key personnel in assigned customer accounts, including the development of a relationship matrix for each account.
• Coordinate the involvement of Eastridge divisions, including recruitment support, service, and management resources, in order to meet account performance objectives and customer’s expectations. Engage client contacts in the Net Promoter Score (NPS) Process and maintain high levels of account scores appropriate for the client industry.
• Responsible for review and escalation to Eastridge VP or Branch Manager if requisitions are not addressed timely or if other fulfillment issues arise that the Client Success Manager is unable to resolve.
• Collaborate with Recruitment on Client Specific delivery models and recruitment strategies.
• Manage and oversee assigned accounts operational compliance and client contractual compliance to ensure delivery of all contractual and service, including but not limited to:
• Facilitation of quality surveys and regularly scheduled business reviews
• Internal onboarding documentation compliance audits on assigned accounts
• Client payments in terms of bonuses, pay rates, timecard process to ensure compliance with applicable international, federal, state, local, and/or company policies and procedures
• Client contract compliance, including partnering with client and Eastridge legal team to modify, amend, or add as needed due to business or compliance changes
• Quality checks with both the client and workers assigned
• Regular safety assessments to include annual safety tour compliance and participation in injury reviews for assigned clients
• Act as the main point of contact for client account needs. Responsible for regular scheduled client outreach as well as appropriately directing escalations as needed.
• Lead all new customer reviews with business contacts, or re-introductions to new stakeholders in partnership with the designated Recruitment Partners. Collaborate appropriately with the sales team to ensure an efficient and thorough handoff to the operations team.
• Drive cross-selling initiatives in partnership with recruitment and sales teams to maximize existing client utilization and increase revenue across service lines. Coordinate with stakeholders on both teams to ensure client satisfaction and cohesion. Regularly request referrals for additional introductions across client network.
• Proactively share thought-leadership content and industry insight with relevant client contacts with a focus on account growth/penetration, additional service line potential, and new client referrals.
• Maintain a positive and proactive work environment. Model and reinforce Eastridge’s cultural values.

MINIMUM REQUIREMENTS:

• Minimum of 3 years in people/process management in a similar industry.
• Comfortable with developing and maintaining operating procedures.
• Proven track record of management, training, and continuing education.
• Detail-oriented with a focus on customer satisfaction.
• Problem-solving skills with compliance-driven methodology.
• Comfortable thinking and problem-solving on the fly.
• Enthusiastic about building relationships and finding new value-added ways to connect and build rapport with client contacts.

It would be great if you had these:

• 3+ years of similar contingent workforce operations experience.
• 1+ year of recruiting in Talent Acquisition, Human Resources, or Agency setting.
• Knowledgeable about U.S. and various international employment norms and laws.
• Great at multitasking while prioritizing changing deadlines.
• Value and use technology to aid with accomplishing tasks.
• Appreciate open communication and teamwork while practicing great listening skills to build and enhance relationships.
• Committed to self-improvement by embracing and receiving feedback.
• Act as a leader and change agent by asserting yourself in a professional and respectful manner.
• Enthusiastic and self-motivated.
• Enjoy being part of a fun team that is committed to a common goal.

PERKS & BENEFITS:

At the center of Eastridge Workforce Solutions values is the belief that the single most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for the great work they’re doing we offer a number of perks and benefits that are listed below.

• Eastridge has an Employee Stock Ownership Plan (ESOP) which is a tax-qualified retirement benefit plan.
• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts – 20-60% off on certain movies, hotels, concerts, sporting events, and more!
• #INDHR

Eastridge Workforce Solutions

Summary

The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients’ organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.

Essential Duties & Responsibilities

• Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
• Acting in the capacity of the project manager, further refine strategy with the client’s input and as carrier data/feedback is received.
• Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
• Negotiate with carriers on client’s behalf, drawing on knowledge of the client’s historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
• Manage the client’s annual timeline to include the renewal and Open Enrollment process.
• Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
• Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
• Create the strategy and branding under which the benefit package will be presented to the client’s workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
• Develop the client’s Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
• Develop analytical, customer service and communication skills needed to perform as a Client Executive.
• Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
• Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
• Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
• Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
• Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
• Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
• Responsible for ensuring project is on time and deadlines are being met.
• Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
• Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience

• Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 – 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
• A successful work history of strong client service skill with progressively greater levels of responsibility is required.
• Bachelor degree strongly preferred.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
• Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
• Maintain a valid driver’s license and dependable transportation.
• Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.
• Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 – 3 night stay out of town.
• Extended work hours (10 – 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh McLennan Agency

Market Manager

Chillicothe, Ohio

Buckeye State Bank is an employee-owned, member-centric community bank, creating Raving Fans through exceptional service. With our exciting growth and expansion, we are looking for qualified, energetic team members to implement and achieve our Vision of The Bank of Tomorrow.

Due to our successful growth, BSB is seeking a qualified, experienced Market Manager four Chillicothe, Ohio market. The Market Manager is a leadership role in the management and public relations efforts for the Central Ohio region. This position is responsible for overall success of all the Retail outlets in Chillicothe and Bainbridge, Ohio, which includes meeting your financial and service targets. You are responsible for maintaining standards – including all Buckeye State Bank practices and procedures, maximizing margin potential and identifying and implementing new products and service offers while maintaining the highest level of service.

RESPONSIBILITIES:

• Meet or exceed volume/production and profitability goals for the assigned market by business development and managing lending staff within the assigned market.
• Direct and oversee the production activities of the staff in the market.
• Leads implementation of the market’s marketing programs to support market strategies and initiatives.
• Business development of loans and Bank product and services referrals to other lines of business
• Serve on various Bank committees.
• Provide excellent customer service to existing and potential clients and internal stakeholders.
• Create an enjoyable customer experience which exceeds customary standards and service levels.
• Responsible for staff hiring, development, coaching, performance management, recognition, and disciplinary actions.
• Ability to manage a budget, analyze and interpret business financial statements.
• Seamless customer journey through training, developing, and leading by example.
• Based on the location within a market, may be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required
• Responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the market.
• Maintain an overall 95% client satisfaction rating.
• Other duties as assigned

KEY COMPETENCIES:

• Effective Leadership Business Development Relationship building
• Compliance and regulatory focused.

QUALIFICATIONS

• 3+ years of banking experience in a supervisory role
• 2+ years of retail sales and customer service experience
• Kowledge of bsuiness development loans and other bank products
• Bachelor’s degree
• Valid driver’s license with reliable transportation

PREFERRED QUALIFICATIONS

• Current NMLS license
• Bachelor degree in business administration, finance, or related field

BENEFITS

• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Holidays
• 401k plan
• Health Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability

Essential Functions:

• Sitting or standing for extended periods of time.
• Ability to move around the various work locations freely Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Must be able to operate a motor vehicle.

BUSINESS TRAVEL

Travel will be required between bank locations.

Buckeye State Bank

Primex Plastics Corporation is a leader in the plastics manufacturing industry, with over 50 years in the business. Our Primex Color, Compounding & Additives Division, is a leader in color and additive concentrates, and technical compounds for the plastics industry.

The Color Division manufactures colorants for a variety of critical applications such as food, cosmetic and medical packaging; bottles and closures; toys, horticultural, and industrial products. The Compounding Division produces high performance custom compounds across all resin systems including flame retardant, anti-stat, structural, wear resistant and TPE materials for injection, extrusion, blow molding and rotational molding applications. In addition, Primex is a leader in single-pack, pelletized additive concentrates for anti-stat, anti-block, fungicidal, flame retardant, UV and surface enhancement applications.

Primex operates two manufacturing facilities, located in Garfield, NJ and Jasper, TN, and we are seeking a strong and energetic Product Manager to lead and oversee the Company’s product management strategies to maximize long term profitability. This position will be accountable for developing, communicating, and deploying strategies to effectively market and price colorants. The position will work with the Sales Team and Technical Director to design and implement successful product and market plans that support the overall strategic direction of the company.

An experienced Product Manager familiar to plastics/color industry is preferred. The successful candidate will have a minimum of 5 years’ experience in the color concentrates and additives business, a strong knowledge of color concentrates, and a strong track record of building customer relationships.

Brief description responsibilities:

· Oversee PCCA’s sales, marketing and pricing programs for compound, color, and additive technologies

• Participate in the compound raw material section processes and provide input into purchasing decisions.
• Analyze business and market conditions in order to formulate, recommend and execute pricing, business policies and programs that guide the organization in improving its margins, competitive position and profitability.
• Continuously assess direction of direct competitors and use for strategic planning of the company in product and market direction. Determine the leaders in chosen markets and benchmark PCCA’s performance against the leaders for the purpose of continuous improvement.
• Stay closely attuned to pricing trends in the color and compounding industry using this knowledge for day-to-day pricing decisions with existing customers and target accounts.
• Work directly with Technical Director and Sales Leadership to ensure consistent flow of new target accounts and new product development in order to grow profitable business.
• Develop and implement strategies to grow the business into new markets, while sustaining current profitable business.
• Implement best practice standards to ensure the highest efficiencies in all aspects of the business.
• Ensure business practices follow all relevant standards, regulations, and the organization’s values and goals.
• Identify, communicate and drive implementations of capital investments and improvement projects.
• Participate in Marketing, on-line strategies and market communications, CRM activities.
• Drive corporate sustainability programs, and implementations.

Primex Plastics Corporation offers competitive compensation and benefits package, including a salary commensurate with relevant experience, along with an annual bonus opportunity.

Additionally, we offer a full array of benefit plans with 4 medical options to choose from, prescription, dental and vision, health and dependent care flexible spending accounts, paid vacation and sick time, 11 paid holidays, company paid life insurance, supplemental life for employee/spouse/dependents, short and long-term disability programs, an educational assistance plan, dependent scholarship program, employee assistance program, 401(k) retirement savings Plan with competitive company match and more!

www.primexplastics.com

Primex

LOCATION: Minneapolis, MN preferred, but must be within the United States

WORK TYPE: Hybrid remote and onsite

OVERVIEW:

Sportradar is seeking a Product Manager for the US Data Collection and Monitoring squads to strengthen our experienced Sports API team in the US Sports Media group. Sports Media API team is dedicated to producing world-leading sports data feeds for the media market.

The Product Owner will own and drive thedata collection and tooling product backlog for Football, Basketball, Hockey, Baseball, NASCAR, plus other sports including college sports. In addition, you will be responsible for leading the Data Monitoring Squad, responsible for rolling out new data monitoring tools for the API portfolio. You will need to work closely with otherproduct managers, operations, development, sales and account management to deliver best-in-class data collection and monitoring tools that produce fast, accurate, timely data.

You will be responsible for driving the Sports Media tribe’s data collection and monitoring strategy and associated initiatives.

You will be an integral part of the US Product team within the US Media tribe supporting the biggest tech and media companies in the world. You will work with teams around the world as we help our clients develop their innovative solutions using Sportradar data.

THE CHALLENGE:

• Total ownership over driving the squads’ mission

• Navigate multiple product prioritiesacross the two squads

• Coordination of the squads’ work in higher-level cross functional initiatives

• Requirements gathering and high-fidelity story writing

• Interface design focused on decreasing errors and increasing efficiency

• Backlog grooming with stakeholders across multiple product

• Running Agile rituals such as sprint planning, backlog grooming, retros and reviews

• Roadmap creation, planning and execution

• KPI identification, measurement and reporting

YOUR PROFILE:

• 3-5 years of product management experience with data products and visual software development

• Understanding of the Sports media landscape particularly in Sports data

• Ability to develop product strategies and prioritize work accordingly

• Possess strong customer advocacy

• AGILE methodology experience particularly in SCRUM

• Ability to interpret complex technical concepts and communicate them simply to non-technical stakeholders

• Excellent communication skills

• Autonomous, conscientious and organized approach to your work

• Experience in maintaining an effective roadmap delivering initiatives on time and free of bugs

• Effective leadership, providing clarity to engineering teams around product goals and direction producing high quality products

• Experience using JIRA and Confluence

OUR OFFER:

• Competitive salary and benefits.

• Work in an international team collaborating with colleagues from all over the world.

• Opportunity to work and develop in a dynamic Tech environment within an inspiring and fast-growing company.

• A challenging but rewarding and fun environment.

Pay Range:$84,700- $100,300

Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sportradaris an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background,status,or personal preferences

Sportradar

Our client, one of the top venture capital firms in the nation, is actively recruiting for an exceedingly sharp and industrious candidate to join its Marketing and Communications team.

This firm, which is located in Chapel Hill, manages over $5 billion in assets. They invest in start-ups, venture funds and other investment vehicles and have been highly successful (and selective). The Marketing and Communications team has been essential to the building of its brand and its network. This Marketing Specialist will play a key role in supporting leadership.

It is a Direct Hire role; a hybrid schedule and compensation will be generous.

Role will involve:

• Developing/editing marketing materials (InDesign)
• Maintaining the CRM (Salesforce)
• Coordinating meetings and events (including vendor selection, décor, swag, menu, etc.)
• Website upkeep
• Market research
• Administrative support to Marketing Leadership

We seek an energetic, highly capable, go-getter who thrives in a fast-paced, highly dynamic setting. Outstanding juggling skills and an impeccable eye for detail will be critical.

Selected Responsibilities:

• Maintain and update marketing materials on a monthly, weekly and ad hoc basis using Adobe InDesign
• Update and maintain constituent details in Salesforce
• Update company website and other microsites as needed.
• Contribute to firm’s involvement in national industry surveys and rankings
• Coordinate logistics for events including researching vendors and venues, booking events, and other items as necessary.
• Assist with planning and execution of investor meetings, as well as other firm events and conferences
• Coordinate email communications to current and prospective investors
• Extract metrics and data from various sources to generate marketing measurement reports

Targeted candidate will offer a related Bachelor’s degree and 1+ years of Marketing experience in a professional services setting. Experience working at a very fast and highly dynamic pace will be important.

Other priorities include:

• Experience with Adobe InDesign
• Outstanding organizational skills, including ability to juggle multiple projects without sacrificing quality
• Unwavering commitment to quality
• Keen proofreading skills
• Strong verbal and written communication
• Experience with Salesforce WordPress, Asana and similar programs a plus (willingness to learn, essential)

Finally, we seek a candidate who enjoys a point-person role, is highly collaborative in nature and is a strong researcher and problem-solver; someone who loves to learn and loves to develop new skills.

This is an immediate need.

Please forward resume for prompt consideration. Local candidates only.

Frankel Staffing Partners