General Staff Jobs

WHO ARE YOU?

Are you an ambitious individual who loves to work with others? Are you the type of person who knows what it takes to put together a truly amazing special event? Then you’re in luck! We are looking for a highly motivated self-starter with a love of the special events space.

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Throughout our 30-year history, Insomniac has produced festivals, concerts and club nights for millions of attendees across the nation. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

Insomniac’s West Coast Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world’s top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences. Insomniac’s West Coast Clubs Division includes venues such as Exchange, Academy LA, Time Nightclub, and Nova SD.

THE ROLE

Insomniac Clubs are looking for a highly motivated individual to join the Special Events Department. This is an exciting demanding role with a strong career and upside potential for the right candidate. The events are wide ranging, including film shoots, award shows, fashion shows, corporate events, concerts, and social events. We are looking for someone who thrives in a fast paced environment and is extremely organized with a high attention to details. This position will split time working onsite at multiple locations. You will be required to work onsite at Academy LA and Exchange LA in Los Angeles as well as onsite at Time Nightclub in Costa Mesa.

RESPONSIBILITIES

• Event production and planning on all levels: initial inquiries, invoicing and deposits, permitting/approvals, collecting insurance and working directly with rental and catering companies.
• Site visits with prospective location scouts and clients
• On site coordination for all events and film shoots
• Liaise between client and internal teams throughout all events
• Administrative duties including maintaining company calendar, answering calls and keeping contacts up to date.
• Researching prospective clients and companies as directed by the Director of Special Events
• Maintain client relationships and represent as point of contact when needed
• Ensure all vendors are set up and payments are processed accordingly
• Coordinate all operational set- up and break down of events
• Maintain files in proper order before, during and after the special event orders have been distributed
• Special projects and initiatives assigned as needed

QUALIFICATIONS

• Must be over 21 years old as our venues are 21+
• Bachelor’s degree
• 2+ years experience in entertainment/live events industry preferred
• Proven ability to multitask and to coordinate cross-functional projects
• Must be prepared to work some nights and weekends
• Strong foundational knowledge of event planning, hospitality and entertainment industry
• Strong drive and positive attitude with a passion to work in the events industry
• Impeccable time management
• Excellent communication skills

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments in dynamic work locations
• May work in drastic temperature climates while on site at events
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $65,000.00 – $73,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

Exchange LA

Location: Midtown Manhattan

Duration: 6-month contract, possibility to convert to FTE

Required Skills and Experience:

-Experience will be evaluated based on alignment to the core competencies for the role

-Highly personable and customer service focused with great attention to detail

-Excellent written and verbal communication with ability to proactively address client’s needs

-Experience in managing budgets, financial planning and tracking

-Excellent problem-solving skills with ability to creatively negotiate demands

-Results-oriented, customer-driven, and organized

-Assess and prioritize workload in a strict deadline centric environment

-Thrive on teamwork and overcoming obstacles

-Ability to work a flexible schedule as needed

-In-depth knowledge of Microsoft Office programs (Word, Excel, Outlook, and PowerPoint) is necessary

-Previous experience working in hi-tech, hospitality, fast-paced environments preferred

Day-to-Day:

The NY Events Team designs and produces events that bring together executives, partners, customers and employees. We are seeking a candidate who is passionate about hospitality and events to join our New York-based events team. Our events vary from in-person, virtual, and hybrid experiences. Success in this role requires agility, clear and compelling communications, outstanding organizational skills, and the ability to collaborate cross-functionally. This individual will work closely with Security, Space Planning, Facilities, Workplace and Guest Services Teams to deliver successful events.

The position is responsible for the operational excellence of our meetings/events and the holistic guest experience including but not limited to: customer meetings, executive receptions, intimate dinners, town halls and employee events.

-Continuously research and report innovative and creative event and entertainment options

-Solid office management / workplace environment knowledge

-Strong customer service and executive interaction experience

-Understand Salesforce brand and product positioning with the ability to ensure consistent, on-brand messaging for all events

-Continuous development of team playbooks and standard operating procedures

-Organize logistics, from beginning to end, for customer facing meetings, town halls, etc.

-Pre, onsite and post event logistical management

-Key stakeholder for G-Cal calendar management for internal event space

-Co-Manage vendor relationships (agencies, vendors, caterers, etc.) and work with internal teams.

-Liaise and negotiate with vendors to achieve the most favorable terms for goods and services

-Management of event statistics and ad hoc reporting

-Manage various workplace projects as assigned

-Multitask many events and projects at one time

Insight Global

Skills Required

❏ 2+ Years of Restaurant/Hospitality Experience

❏ Proficient in Managing of Cost of Goods Sold + Labor

❏ Ability to Lead a Team to Create a Memorable Guest Experience

❏ True Leadership Capabilities

JOB DESCRIPTION:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

WHAT MAKES A GREAT OPERATIONS MANAGER?

• 21+ years of age
• Experience and understanding of managing cost of goods sold and labor management
• The ability to oversee all aspects of the business – from the smallest details to the big picture
• Experience maintaining an exceptional guest focused environment

WHAT WILL YOU BE DOING ON A DAILY BASIS?

• Developing and leading a team of 30-40 hourly team members to exceed guest’s expectations
• Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results
• Embracing teamwork while leading others to do the same

PERKS AND BENEFITS

Main Event Team Members are expected to give their best on the job – so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!

• Awesome culture that’s inclusive, rewarding and FUN!
• 50% off food, beverages, activities and unlimited game play!
• Tuition Reimbursement Program (yes please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits, 401K Program, and paid time off
• Our Family Fund helps our Team Members financially in their time of need
• Paid Parental Leave

Main Event Entertainment is an Equal Opportunity Employer

Main Event

Southeast QSR (SEQSR) is one of the largest Taco Bell franchisees and is Taco Bell’s top-performing large franchise organization due to its investment in people. SEQSR is a hard-charging and innovative organization with unmatched compensation, culture, and professional development & training, and an industry-leading profit margin. We are seeking highly-talented self-starters: Leaders that put people first and want to further develop their skills through a high-level professional training & development program. We seek Engaged, Modern, and Relevant leaders.

Compensation

• Salary range of $60,000 to $80,000
• Period operations performance bonus of up to $2,000 every four weeks
• Tenure bonus of up to $5,000 per year based on years of service in position
• Health insurance including dental, vision, long-term disability, and life, up to 70% employer-paid

Culture

The Company has a highly engaged, people-first mentality that pays for education, provides home purchase assistance, and employee assistance funding to its tenured team members and leaders. The Company provides an industry-leading five weeks of paid vacation and holds its annual RGM & Area Coach Conference at the Ritz-Carlton in Orlando, which includes two nights paid hotel and a $2,500 stipend (for entertainment) for the RGMs / Area Coaches and their families. We know that our success is all about the quality and the care and development of our people.

Training / Professional Development

• Monthly Professional Development classes for high-performing RGMs at the company’s training center
• Monthly off-site field training & development for RGMs, AGMs, Shift Leads and high-performing Team Member
• Professional Development Program managed by a Fortune 50 executive

Field Support Resources

Extensive field support resources, including Recruiting, Facilities, IT, Remodel Management, Marketing, etc. so that Operators can focus on Operations

Responsibilities:

1. Responsible for driving all aspects of restaurant management, people/employees, facilities, cleanliness, hospitality, and speed of service to best-in-class
2. Strong people skills focused on the individual development of your team members and leaders
3. Ability to read and understand data and the insights that it provides
4. Ability to create operational, people, and training plans in order to achieve operational excellence
5. Strong labor scheduling, budgeting, and P&L management skills

Qualifications:

• High school diploma or equivalent. Some college preferred.
• 2 years of top-tier QSR restaurant management responsibility, achievement, and leadership experience
• Top 10% performer in current position
• Strong written and verbal communication skills
• Strong analytical, planning, and organizational skills
• An engaged, modern, and relevant people-first leader, with a high sense of urgency and strong attention to detail
• Five (5) years of experience hiring and developing talent

Southeast QSR, LLC

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $50,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Serve as liaison between venue and tenants.
• Explain policies and procedures to tenants and the public.
• Consult with tenants, providing venue’s technical capabilities.
• Prepare venue for client use by obtaining appropriate information and requirements from client.
• Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
• Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
• Monitor assigned events, as they interface with other events and activities scheduled in the venue.
• Finalize client’s event details.
• Provide catering details for events
• Collect deposits on events.
• Coordinate with sales for additional changes after signed contract
• Assist Exhibitors on-site before event.
• Act as crowd control manager as needed.
• Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
• Make or arrange for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepare accurate statement of additional charges.
• Functional supervision of all event support staff including Operations Department crews.
• Notify Director of Operations of equipment in need of repair or replacement.
• Prepare event summaries noting attendance, times, significant problems, etc.
• Act as Manager on Duty for the department.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the SCCC and OVG customer service principles.

• Ability to anticipate the needs of venue tenants.
• Knowledge of operating procedures of a public assembly facility.
• CAD, Ungerboeck or other event management software experience is strongly preferred
• Knowledge of audio visual equipment and its uses.
• Knowledge of terminology used in the convention, trade show, and entertainment industry.
• Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
• Skills in planning and coordinating work schedules.
• Ability to work effectively in a service oriented environment.
• Establish and maintain effective working relationships with tenants, other employees, and members of the public.
• Knowledge of laws and regulations pertaining to public assembly facilities security.
• Knowledge of fire and safety regulations.
• Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
• Identify potential problems and make necessary plans for corrective action.
• Demonstrate supervisory and leadership skills.
• Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.

Oak View Group

Sr. Assistant Kitchen Manager

Chicken N Pickle is a dynamic, multi-purpose entertainment venue that delivers a premium experience by providing high-quality service and food in a fun, fast-paced environment. We seek a Sr. AKM to support a high volume multifaceted Back of House Operations. The Sr. AKM supports the EKM and the BOH management team to lead and guide the execution of high-quality food while motivating and developing teammates to provide a premium guest experience.

The Sr. AKM responsibilities include developing AKMs, and hourly team members. The candidate leads the kitchen team to understand and utilize all CNP culinary tools that guide the teams to deliver a high level of sanitation, organization, and recipe-right entrees.

The Sr. AKM leads efficient BOH operations and maintains production goals, productivity, efficiency, quality, and customer-service standards.

Sr. Assistant Kitchen Manager Responsibilities:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality
• Demonstrates and supports a culture of diversity, equity, and inclusion
• Coordinate and execute daily Back of House operations
• Supervise food prep and recipe execution guided by CNP BOH tools and processes.
• Supervise and evaluate Kitchen team members.
• Lead training and development of new and existing team members.
• Evaluate staff performance and provide feedback
• Supports budgetary needs for all BOH operational supplies and COGs
• Ensure compliance with sanitation and safety regulations
• Utilize CNP policies and protocols that maintain restaurant operations.

Sr. Assistant Kitchen Manager Qualifications

• They have previous work experience as a high volume Kitchen Manager or Sr Sous Chef.
• Bilingual strongly preferred
• Must be knowledgeable in various cuisines, current culinary trends, and cooking techniques
• Capable of utilizing BOH systems, i.e., Excel, Word, and additional technology-based programming.
• Ability to follow all sanitation guidelines set by the state/county and CNP
• Excellent physical condition and stamina, on feet for eight hours, and able to lift 50 pounds.
• Excellent organizational skills
• Works well under pressure
• Conflict management abilities
• Excellent communication skills, bilingual preferred
• Ability to manage a team in a fast-paced work environment
• Certification from a culinary school or degree in Restaurant Management is a plus
• Perform in an active, fast-paced, indoor and outdoor venue, with the flexibility to work during evenings, weekends, and holidays

Work Environment: The work environment characteristics described here represent those a Sr. AKM encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to cleaning chemicals. The noise level in the work environment is usually loud.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee must frequently stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Chicken N Pickle

Sr. Assistant Kitchen Manager

Chicken N Pickle is a dynamic, multi-purpose entertainment venue that delivers a premium experience by providing high-quality service and food in a fun, fast-paced environment. We seek a Sr. AKM to support a high volume multifaceted Back of House Operations. The Sr. AKM supports the EKM and the BOH management team to lead and guide the execution of high-quality food while motivating and developing teammates to provide a premium guest experience.

The Sr. AKM responsibilities include developing AKMs, and hourly team members. The candidate leads the kitchen team to understand and utilize all CNP culinary tools that guide the teams to deliver a high level of sanitation, organization, and recipe-right entrees.

The Sr. AKM leads efficient BOH operations and maintains production goals, productivity, efficiency, quality, and customer-service standards.

Sr. Assistant Kitchen Manager Responsibilities:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality
• Demonstrates and supports a culture of diversity, equity, and inclusion
• Coordinate and execute daily Back of House operations
• Supervise food prep and recipe execution guided by CNP BOH tools and processes.
• Supervise and evaluate Kitchen team members.
• Lead training and development of new and existing team members.
• Evaluate staff performance and provide feedback
• Supports budgetary needs for all BOH operational supplies and COGs
• Ensure compliance with sanitation and safety regulations
• Utilize CNP policies and protocols that maintain restaurant operations.

Sr. Assistant Kitchen Manager Qualifications

• They have previous work experience as a high volume Kitchen Manager or Sr Sous Chef.
• Bilingual strongly preferred
• Must be knowledgeable in various cuisines, current culinary trends, and cooking techniques
• Capable of utilizing BOH systems, i.e., Excel, Word, and additional technology-based programming.
• Ability to follow all sanitation guidelines set by the state/county and CNP
• Excellent physical condition and stamina, on feet for eight hours, and able to lift 50 pounds.
• Excellent organizational skills
• Works well under pressure
• Conflict management abilities
• Excellent communication skills, bilingual preferred
• Ability to manage a team in a fast-paced work environment
• Certification from a culinary school or degree in Restaurant Management is a plus
• Perform in an active, fast-paced, indoor and outdoor venue, with the flexibility to work during evenings, weekends, and holidays

Work Environment: The work environment characteristics described here represent those a Sr. AKM encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to cleaning chemicals. The noise level in the work environment is usually loud.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee must frequently stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Chicken N Pickle

POSITION SUMMARY

As Director of Restaurants, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” – as seen by our guests – as well as behind the scenes for our associates. The Director of Restaurants also has the ability to exercise good judgement in a variety of situations – utilizing strong written and verbal communication skills while balancing multiple competing priorities. The individual in this role is responsible for assisting in the management of multiple Food and Beverage outlets.

Here at Nemacolin resort, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

With everything we do, we believe a stay with us will enhance your life by creating memories that last a lifetime. How do we accomplish this? We place food and service at the heart of everything we do! We just happen to operate a phenomenal resort called Nemacolin; you should come and grow your career here!

As Director of Restaurants, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” – as seen by our guests – as well as behind the scenes for our associates.

Be Excellent, Be Engaged, Be Empowered to Create Lifelong Memories.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Deliver internal and external guest service the Nemacolin Way. Goes above and beyond – whether for an associate or guest.
• Delivers a strong emphasis on increasing service standards, developing future leaders, creating luxury/high-end training programs and more.
• Coordinate daily activities to ensure high productivity and quality standards are maintained.
• Assists in administration of Restaurant and Beverage operations – including, but not limited to: Rockwell’s, Tavern, Lautrec, Pantry, Aqueous, Barattolo’s, and more.
• Responsible for supporting all outlet Managers/Assistant Managers to ensure their development and professional success.
• Maintains, coordinates, and oversees training of associates to ensure the highest quality of luxury service is maintained.
• Oversees opening, operating and closing checklists for each specific outlet.
• Responsible for overseeing training of new associates as well as supporting all shifts in filling call-off needs.
• Oversees scheduling, forecasting, coaching of associates for needs/issues and present to Vice President.
• In absence of Vice President Food and Beverage, attend meetings, functions, and leadership roles as support.
• Responsible for maintaining, overseeing, and developing specialty nights.
• Works with Vice President of Food and Beverage on P&L’s, forecasting, budgeting, labor/food costs as well as accountability and critique.
• Responsible for reviewing all general ledge charges for accuracy for all F&B outlets.
• Reviews full flash report on daily basis and respond accordingly.
• Verify payroll accuracy with each outlet manager and monitors cash over/short reports.
• Reviews all outlet PO’s as well as staffing guides, monthly inventories, etc.
• Takes an active role in all mandatory F&B meetings (resume, ops, F&B).
• Develop relationships with culinary team to develop, analyze and cost menus.
• Plan an instrumental role in achieving the companies’ goals.
• Reports any safety hazards to assigned leader.
• Other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelors’ degree in hospitality management and/or relatable restaurant leadership experience.
• Minimum of 5 years’ experience in the hospitality industry – with the most recent experience overseeing F&B multi-outlet operations in a high-volume, high-end luxury resort preferred.
• Understanding of computerized systems.
• Excellent customer/guest service skills.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Excellent writing/report writing skills – ability to prepare and understand all necessary reports.
• Ability to interface professionally with business contacts and customers

These skills and abilities are typically acquired through at least 5-years of on-the-job training or related experience in a high-end 4 or 5 star/4 or 5 diamond hotel/resort overseeing multiple Beverage outlets at once.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

(Keywords: Food and Beverage, Food and Beverage Manager, Food and Beverage Management, Food and Beverage Director, Director of Food and Beverage, Restaurant Leadership, Restaurant Management, F&B Director, F&B Manager. Pennsylvania, Pittsburgh, Hospitality Leadership, Hospitality Management, Food and Beverage Operations Manager, Senior Food and Beverage Operations Manager)

Nemacolin

The Senior Manager of Event Services will assist the Director of Event Services with overseeing the Events, Box Office and Group Sales Departments. This individual will manage many aspects of front of house operations in the facility from the advance planning stages through the end of the event; this position will recruit, train, motivate, and evaluate all front of house staff including box office, ticket sales, group sales, building security, guest services, parking and medical staff. The Senior Manager of Event Services will also coordinate police presence and local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and lessee satisfaction.

This role will pay a salary of $60,000 to $80,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develops, maintains and implements all training activities for part-time Event Services employees within the department.
• Participate in formulating, administrating and developing policies and long- range goals/objectives for the Event Services team.
• Creating and managing part time staff schedules
• Assist with processing payroll for part time staff.
• Implement disciplinary procedures with staff as needed as per the building’s policies and procedures.
• Provide excellent customer service assistance to internal and external clients.
• Coordinate event security with the various show promoters, exhibitors and sub-contractors working events at the facilities.
• Liaison with the local Police Department and medical providers.
• Keep accurate records on all matters concerning subordinates.
• Maintain and control inventory of all department uniforms and event equipment.  
• Conducts shifts briefings with staff providing necessary information.
• Manage event staff, event security, medical and police during events at both facilities.
• Assists with hiring, training, supervising, and retaining of Event Staff.
• Scheduling and posting Event Staff and Event Security for all venue events and shows.
• Assists with selecting and training Event Services & Security Supervisors.
• Assists preparing Event Security plan for all venue events and concerts.
• Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Detail Sheets.
• Preparing Post Event Report for all events coordinated.
• Assists with developing and updating Supervisor’s and Event Services Manuals
• Continually improving Department’s performance and reputation.
• Perform other tasks as assigned by General Manager or Director of Event Services, and Event Managers.

• Bachelor’s Degree in a related field from an accredited college/university.
• Minimum of  (5-7+) years of customer services experience.
• Minimum 3 years supervisory experience in a similar field managing/leading people and teams.
• Demonstrated knowledge of Event Services and Events preferably in a sports/entertainment environment.
• Ability and willingness to work a flexible schedule including evenings, weekends and holidays.
• Must demonstrate ability to function in a fast paced, high pressure environment.
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
• Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
• Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives.
• Proficient computer skills.

 Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; and occasionally access storage areas, cabinets. Constantly moves about the facility and event site before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

• The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

Oak View Group

The Assistant Restaurant Manager will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning food & beverage product, and an entertaining environment that blends together to create a seamless dining experience resulting in increased customer loyalty, real cover growth and improved operating margins. The Assistant Restaurant Manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations. The Assistant Restaurant Manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.

Essential Duties and Responsibilities Include:

Show strong leadership skills and ability to lead a team.
Assists the Restaurant Manager with all facets of running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines.
Directs and organizes the activities of the team to maintain high standards of food, beverage and service.
Assists in interviewing, hire, train, recommends evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result.
Communicate both verbally and in writing to provide clear direction to the staff.
Attend all meetings and training as required or scheduled.
Assist co-workers with their job duties as needed and be a team player.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Display fair and consistent treatment to food-service employees with respect to disciplinary action and provide supportive documentation.
Develop and maintain close working relationships with all departments of the hotel and casino.
Work “on the floor” during appropriate restaurant hours to observe how employees are treating our customers and to ensure quality service. Take corrective action as needed.
Ensure staff adherence to policies and practices regarding the use of the POS system.
Perform all assignments and duties as directed by the F&B Director.
Communicate with management, peers and subordinates in a professional, positive and consistent manner.
Conduct regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company scheduled communication meetings and training classes.
Maintain overall restaurant equipment, linen, uniforms, etc. Ensure uniform standards, appearance standards, cleanliness, safety, and other established rules, guidelines, policies, and practices are met consistently.
Controls the inventories of food, beverage, and non-food supplies.
Handles all accidents and resolves customer complaints in an effective and timely manner.
Coaches employees on how to resolve guest issues and de-escalate conflicts.
Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and policies.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position has supervisory responsibilities.

Job Requirements:
Must be at least 21 years of age and have a High School diploma or GED/equivalent.
(2-3 years) Previous supervisory/managerial experience in a high volume, upscale casino or resort/hotel restaurant operation managing a staff of at least 40.
Read, write, speak and understand English fluently.
Excellent customer service/communication skills.
Excellent time management skills.
Must be computer literate.
Must have a strong sense of urgency.
Demonstrate team building experience.
Abilities to inspire, train, and develop people for promotion.
Strong organizational skills.
Excellent listening skills.
Understand, follow and enforce ALL ABC ACT.
Understand and able to follow P & L
Understand and able to follow COGS Report
Understand and able to run micros and SWS
Knowledge of a beverage (bar) operation
Follow and enforce company policies and procedures.
Excellent safety and sanitation skills.
Thorough understanding of human resource requirements and regulatory standards.
Creative problem solving skills.
Enthusiastic in both leadership and customer service.
Wine knowledge preferred.
Knowledge of restaurant accounting and operation practices, financial reporting, tip reporting, attendance reports, and use of other tracking tools and systems.
Versed in all aspects of the general operation of a food service business.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must be physically mobile with reasonable accommodation.
Must be able to respond to visual and oral cues.
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stop and twist while carrying restaurant stock to and from supply areas; able to reach across tables and counters; able to stand and walk for up to 10 hours; able to use hand motions when cleaning and wiping menus and table tops/counters.
Able to tolerate second-hand smoke, noise and bright lights.
Able to work at a fast pace in an often crowded/noisy environment.
Must be able to maintain a neat, well groomed, professional appearance and uphold the company appearance standards. Must maintain good posture and poise throughout shift.
Able to multi-task, handle stressful situations, and make quick decisions based on established company standards, policies and procedures.
Able to interact well with internal and external guests to achieve positive outcomes for the property and guests of the facility.
Must be able to lift and carry up to 35 lbs. (Tables, chairs, glass racks, oval trays with food & dishes, cash registers, POS equipment).
Must be able to push or pull 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers.).

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.
Fantasy Springs Resort Casino