General Staff Jobs

Job Title: Customer Relationship Management Manager

Location: Troy, MI – ONSITE

Length: Long Term

About HTC Global Services:

Shaping careers since 1990 – our long-tenured employees testify to the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech to deliver purposeful solutions that amplify value.

Job Overview:

If you are a proactive problem-solver and have a history of success in either Sales/Account Management, Inbound Call Center/Tech Support Quality Performance or Management we would love to hear from you today!

The Manager, Client Relations is responsible for the day-to-day guidance and leadership of the client relations team and manages multiple client relationships; on and/or off-site management of the partner relationship between IT Service Desk and multiple clients. You will be part of a team responsible for maximizing client satisfaction and the achievement of performance metrics, SLA’s for your accounts. Your day-to-day achievements will help support client retention and renewals and assist with client relationships to ensure satisfaction and resolving performance issues related to an inbound KPI driven call center. This individual will oversee service contracts and will be responsible for establishing a relationship with HTC and client IT staff and Hospital Management to ensure HTC’s Service Desk is providing excellent customer service and meeting contractual SLA’s.

Responsibilities:

• Manage a team of Client Relationship Managers by promoting and sharing best practices, maintaining standards of operations and promoting process improvement related to reporting solutions and mentoring client relations team.
• Responsible for the day-to-day oversight of internal/external client relations functions.
• Monitor the overall delivery of the service engagement and resolve any concerns by acting as a point of contact for escalations.
• Analyze workload requirements, monitor schedules, and ensure that all requirements are met in a timely and accurate manner.
• Ensures submission of proper timekeeping such as processing payroll, reviewing and approving time off requests, maintaining proper staffing levels and ensuring proper time-keeping practices are adhered to in accordance with HTC policies and procedures.
• Oversees account quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps align with client objectives.
• Demonstrates an ability to develop internal and client correspondence, communication plans, and new business proposals.
• Ensures performance expectations through coaching, career development planning and goal setting that is reviewed regularly, including during the performance review process for all direct reports.
• Provides excellent customer service by being attentive, respectful and responsive.
• Develops strategy for the retention and growth of the existing client base while ensuring that the account management team delivers cost-efficient, quality service.
• May be individually responsible for managing key accounts.
• Deliver a data driven approach to driving success measures based on client contractual SLAs and industry best practice.
• Work closely with internal departments and develop a collaborative relationship to ensure timely resolution of client inquiries and improvement of service levels.
• Coordinate and supervise daily / weekly / monthly activities of team members.
• Demonstrates good planning and organizational skills necessary to achieve business goals.
• Engage in Voice of the Customer activities to build and maintain strong relationships with existing clients.
• Develop and maintain documented departmental processes.
• Participate in activities such as client events and conferences to help promote the business.
• Implement strategies to ensure client retention.
• Provide feedback to company stakeholders on client needs and preferences.
• Analyze client data and trends to identify areas for improvement.

Knowledge, Skills and Abilities:

• Knowledge of Help Desk/Call Center environments.
• Excellent people skills to influence, understand and drive results.
• Passion for world class customer service with the ability to become the client’s best advocate ensuring continual improvement and increased customer satisfaction to ensure continued renewals
• Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
• Ability to manage large projects, teams, on multiple sizable accounts.
• Demonstrated ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
• Must be able to function well with pressure, make decisions quickly and manage confidential information.
• Ability to manage to timelines, stay organized and follow Project Management best practices is highly desired.
• Prior Management/Leadership Skills.
• Knowledge of Healthcare Operations is a big plus.

Job Requirements:

• Experience in Call Center Management, Sales, Account Management or Customer Service within the Healthcare sector or other related experience.
• Bachelor’s degree in business or computer science is preferred but not required.
• Proficiency with MS Office software skills (Word, Excel, PowerPoint, Outlook).

Benefits:

HTC’s competitive package includes besides compensation Health, Dental, Vision, Disability coverage, both short and long term, Life Insurance, Flexible Spending, 401k, and Paid Vacation.

Move ahead:

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support our workforce’s diverse cultures, perspectives, skills, and experiences. HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans.

HTC Global Services

Overview:

The Marketing Manager will report directly to the CEO and work harmoniously with the Global Creative Director (Europe) to coordinate marketing efforts and align the EU campaigns within the Americas. As part of the Senior Leadership team, the position will be required to work onsite in Battle Creek daily at our newly renovated corporate office, unless on the road at an event or show. This crucial role will enhance and springboard our products on social media, create new marketing streams in new and untapped markets, and assist the Sales department in developing a marketing strategy for new business areas that complement existing offerings.

Responsibilities:

• Maintaining/Gaining a vast knowledge of Aerospace products and services to speak intelligently with current and prospective clients, including how they stack up to the competition.
• Promoting the company’s existing brands and introducing new products, including but not limited to aircraft sales, aircraft parts, restaurant services, restaurant marketing, etc.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the marketing goals.
• Oversee Social Media schedules which includes creating/posting content and responding to comments and messages.

Required Skills:

• Bachelor’s degree (B. A. / B. S.) from a four-year college or university
• (6+) years of related experience preferably in the aerospace/aviation industry
• Minimum of five (5) years of related Marketing, Branding, and Advertisement experience in a capacity running a marketing department.
• Any of the following: aircraft sales, aircraft parts, restaurant services, restaurant marketing, etc

Confidential

The Category Manager/E-Commerce will be responsible for growing and expanding our current catalog for the SWCORP Brands. This role will partner directly with Sales, Marketing and Supply Chain to help identify opportunities in the marketplace by using gap analysis, product and category research, and competitive analysis to maximize sales conversion. In addition to evaluating current catalog health, the Category Manager will also work with Sales and Marketing to identify product assortment needs. The successful candidate will be the main point of contact for several vendor partners and focus on managing the business relationship, including improving business terms to drive sales and margin improvements. An excellent understanding of eCommerce business concepts, practices, and procedures is MUST. An excellent eCommerce Category Manager must have extensive experience in understanding consumer needs in a Soft or Durable Goods industry. The goal is to increase the sales and profitability of the business to drive sustainable growth.

Responsibilities:

• Analyze data and insights to determine industry and consumer trends
• Devise long-term development strategies for product categories
• Develop exit strategies for unsuccessful products
• Build relationships with vendors to achieve better pricing and quality of services
• Partner with Supply Chain to place appropriate orders to ensure product availability
• Determine the positioning of a product category to maximize visibility
• Work with Marketing and Sales teams to determine competitive pricing and promotional activities of a product category
• Make forecasts for product demand to ensure the sustainability of inventory
• Assume responsibility for budget development and revenue for the category

Requirements:

• ERP software experience required
• Knowledge of Amazon and other Big Box E-commerce retailer business processes and tools. Home Improvement Big Box preferred.
• Experience sourcing new products from China.
• Soft or Durable goods experience. Home Improvement Preferred.
• Strong Analytical skills in pricing strategies for product and margin
• Strong knowledge in Microsoft Office Suite, particularly Excel.
• Strong written and verbal communication skills.
• Strong multi-tasking skills.
• Proven experience as a category manager or similar role
• Solid knowledge of category management, marketing, and sales principles
• Understanding of data analysis and forecasting methods
• Excellent communication and people skills

Education and Training:

• Minimum of 3-4 years of e-commerce and category management experience.
• Desired systems experience includes retailer vendor portals, Microsoft Office and ERP systems

SWCORP

Product Manager

FuelCloud is simplifying the way people manage fuel and get the most out of their fleets. We are building the future of fueling with products that help our customer’s monitor and control access to their fuel and energy. From a dozen fuel sites in 2015 to working with a dozen Fortune 500 companies over the past few years, we’re growing rapidly and have big plans for the future – help us shape that future.

We believe the most valuable thing we offer our customers is the quality of our team, and we’re committed to creating a great user experience. We have a new office in HIllsboro Oregon with state of the art equipment, fully stocked bar and cocktail menu, basketball hoop, Nintendo 64, Xbox, Grill, and snacks on hand. We have a great culture that encourages career growth as well as friendships and we can’t wait to add more people to the mix!

As a Product Manager at FuelCloud, you’ll continue to drive innovation in existing products and create new ones by working closely with our Director of Product, a dedicated team of Software & QC engineers, a UX/UI designer, and other Product Managers. We’re looking for motivated and organized self-starters who are always searching for opportunities to learn and help improve what we do. You should have at least 2 years experience working in a professional product team environment. You should be able to work autonomously to create a vision, formulate a plan, and execute it gracefully.

Responsibilities

• Work with the Director of Product and Stakeholders to define product strategy, goals, and metrics
• Manage the full product lifecycle from discovery to launch while collaborating with other cross-functional teams: Development, Design, Customer Support, Marketing, and Sales
• Gather data, user feedback, and collaborate with customer support to drive product decisions with quantitative and qualitative evidence
• Execute product strategy through ownership of product roadmaps, epics, user stories, product requirements, sprints, user acceptance criteria, and releases
• Work autonomously to gather requirements and complete goals in a timely and organized manner
• Effectively prioritize features and tasks to provide the most value for our users and our business
• Define, analyze, and report on key measures to track the success of product iterations and releases
• Create product documentation and training materials for internal and external users.
• Our development and QC team is located in our Vietnam office, this position requires some evening meetings to account for the time difference

What we are looking for

• At least 2 years experience working in a professional product team environment as a Product Manager
• Self-starter attitude with a passion for quality work, and a drive to accomplish your goals
• An experienced and proficient at writing product requirements, and manage sprints and releases to launch successful features and products
• A person with the  ability to empathize, understand, and define user needs while iterating on solutions
• Someone highly skilled in problem-solving, strategic thinking, and organization
• A proven ability to lead teams and clearly communicate complex concepts cross-functionally
• An understanding that you’ll never have all of the answers but you have the drive to find them
• A team member that embraces challenges and feedback with a growth mindset knowing that there is always room for improvement
• An appreciation for quality and pride in your work that motivates others to feel the same

Nice to have

• B2B SaaS knowledge or experience
• Mobile app development and release experience
• Experience with Google Analytics, Firebase, and Google Tag Manager
• Experience in the fuel or energy industries is a plus

Benefits

• Unlimited PTO as it works with your team
• 10 scheduled company holidays per year
• Flexible mix of work from home and in office
• 100% company paid individual health, vision, and dental insurance
• 401k program with matching 
• Opportunities to travel to Vietnam to visit our other office

Please send your resume with a cover letter to [email protected] explaining why you think you would be a great fit for our team.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Type: Full-time

Pay: $98K+ per year based on experience

FuelCloud

Midea is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #250 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America Corp is a subsidiary of Midea with over 200 employees in the US and we are expanding our presence in North America. This position is located in Louisville KY office.

Job Summary

This Product Manager role is centered around strategizing and developing the US water purification and softening product line, considering the competitive landscape, industry trends, and user needs. The individual will be responsible for extensive market research, gathering industry data, and understanding user feedback to ensure products are tailored to the market’s demands. Collaboration with the R&D team is crucial to translate research into actionable product strategies and ensure successful project delivery. The ideal candidate will possess deep industry insights, a knack for strategic planning, and strong interpersonal skills to liaise effectively with technical teams.

Essential Job Responsibilities

• Based on the competitive landscape, industry trends, and user needs in the US market, plan the US water purification and softening product line and its unique selling points.
• Collect industry information, including the performance, price, selling points, and sales channels of competing brands.
• Stay updated with industry policy information (water quality policies, federal and state government subsidy policies, etc.) and formulate product strategies accordingly.
• Conduct market and user needs research. Through household surveys, trial installations, and other methods, understand the pain points of the current product during its use, serving as input for iterative improvements.
• Coordinate communication between the domestic R&D team and the subsidiary, ensuring the smooth completion and delivery of the North American water purification and softening project.

Qualifications

• Must have unique insights and analysis of the water purification and softening industry (including resource allocation layout), with successful practical experience and the ability to identify industry trends.
• Proficient in translating R&D strategies into actionable plans, integrating internal and external environmental characteristics, and driving the formulation of operational strategies for strategic implementation.
• Strong interpersonal skills with the ability to communicate with technical teams
• Strong problem-solving skills and ability to organize/execute a strategy
• Goal-oriented; self-motivated
• Ability to thrive in a collaborative team environment

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Midea America Corp

Product Manager – Intermediate

The Opportunity

Daikin is seeking a professional, skilled individual for our Product Manager – Intermediate position. The Product Manager develops, implements and manages product marketing activities to provide optimum sales and profits to assigned product line. Use best practices in product discovery in which engineers and manufacturing can seamlessly develop products. The Product Manager determines short and long-term strategies and tactics for product marketing. Evaluates effectiveness of programs and concepts. Maintains an understanding of product features, benefits, pricing, positioning, design and advertising.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities – there is immense opportunities to grow your career
• You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide.

May include:

• Identify and prioritize business opportunities through Voice of Customer and market share analysis.
• Develop business cases for the development of new products, including recommending product positioning and pricing strategy to produce the lowest cost products, and attain the highest possible margins and long-term market share.
• Manage product life cycles by establishing short and long range visions for products.
• Develop product specifications to meet voice of customer needs for markets.
• Effectively communicate product development priorities and product/project progress.
• Evaluate and escalate risks in projects/products to supervisor and senior management when appropriate.
• Monitor competitive activities/products and provide continuous gap analysis in products/services.
• Apply knowledge of regulatory requirements for products.
• Contribute to the development of product forecasts.
• Evaluate and recommend product inventory levels.
• Establish price to market through margin analysis and competitive positions.
• Provide sales support for product benefits and features internally and externally (Product/Dealer Meetings)
• Participate in additional projects to support ongoing business needs and process improvements

Knowledge & Skills:

• Manages cross-functional projects within knowledge area.
• Ability to work in a fast paced team environment.
• Effective communication skills – verbal, written and public speaking.
• Ability to develop effective communication pieces such as (presentations, written memos, etc.).
• Good judgement and decision-making skills to lead multi-functional new product programs to market.
• Ability to apply business and financial methods.
• Ability to build relationships with and influence stakeholders
• Effective organizational and time management skills.
• Intermediate knowledge of HVAC technology and components.
• Knowledge of durable goods manufacturing processes.
• Applies quality problem solving techniques (root cause analysis).
• Applies Voice of Customer to the product cycle.
• Ability to translate complex problems and ideas into easily understood descriptions

Experience:

• 5+ years of professional experience
• Demonstrated experience owning product strategy, discovery, and delivery

Education:

• Bachelor’s degree in (Engineering, Math, Physics or the applied sciences preferred)
• MBA a plus

Physical Requirements:

• Must be able to perform essential responsibilities with or without reasonable accommodations. Some travel will be required.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Daikin Comfort

Summary

The Director of Product is chiefly responsible for overseeing the entire product management process, from conception to launch, while ensuring the successful execution of our product strategy. This is an opportunity to join a renowned company known for its exceptional lighting and home décor products.

Essential Functions and Responsibilities

· Develop and execute the product management strategy in alignment with the company’s overall goals and objectives.

· Lead a team of product managers, designers, and engineers to deliver innovative and high-quality products that meet customer needs and expectations.

· Collaborate closely with cross-functional teams, including marketing, sales, and operations, to ensure the successful launch and commercialization of new products.

· Conduct market research and analysis to identify market trends, customer preferences, and competitive landscape to inform product development decisions.

· Define product roadmaps and prioritize features based on customer feedback, market demands, and business priorities.

· Drive the product development process, including defining product requirements, creating prototypes, conducting user testing, and overseeing product launches.

· Monitor and analyze product performance, sales data, and customer feedback to identify areas for improvement and make data-driven decisions.

· Stay updated on industry trends, emerging technologies, and competitive landscape to identify opportunities for innovation and growth.

Qualifications

· Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. MBA is preferred.

· Proven experience (minimum 8 years) in product management, preferably in the consumer goods or home décor industry.

· Strong leadership skills with the ability to inspire and motivate cross-functional teams.

· Exceptional strategic thinking and problem-solving abilities.

· Demonstrated experience in successfully developing and launching new products.

· Excellent project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

· Strong analytical and data-driven mindset, with the ability to interpret complex data and translate it into actionable insights.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.

· Passion for design, aesthetics, and staying abreast of the latest trends in the home décor industry.

· Ability to travel domestically and internationally as required.

Work Environment and Physical Demands

The Director of Product operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally moderate. While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work.

Travel requirements do exist for this position.

There are supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status

Visual Comfort & Co.

As the Director of Product Management, Growth and Engagement, you will take the helm in defining and executing our strategic vision for product growth. Your role involves leading product managers and forging close partnerships with teams in engineering, design, sales, marketing, and data analytics. You will be instrumental in enhancing user engagement, and retention, and defining new growth opportunities. Success in this position hinges on your extensive background in growth product management, a data‐centric approach, and your capacity to drive innovation and scale our product portfolio.

Essential Job Duties & Responsibilities:

• Own the growth and engagement product strategy. This includes defining and measuring growth and engagement metrics, developing and testing new growth and engagement initiatives, and working with cross‐functional teams to implement and iterate on growth and engagement strategies.
• Lead and mentor a team of product managers. This includes setting goals, providing feedback, and developing team members’ skills.
• Collaborate with cross‐functional teams. This includes working with data, design, sales, customer success, marketing, and engineering teams to execute growth and engagement initiatives.
• Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product.
• Use data and analytics to inform decision‐making. This includes identifying growth opportunities, tracking performance, and making informed product decisions.
• Create and manage the roadmap for the Growth & Engagement team. This includes prioritizing features and enhancements and aligning with the overall company roadmap.
• Effectively communicate product plans, progress, and results to company executives and stakeholders.

Required Skills, Knowledge & Abilities:

• 10+ years of experience in Product Management, with a track record of driving growth and engagement in either B2B or B2C products.
• Strong leadership skills with experience managing and developing high-performing teams.
• Proven ability to use data and analytics to inform product decisions and drive results.
• Exceptional communication skills and the ability to collaborate with cross-functional teams.
• Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment.
• Technical background with a keen understanding of broader business needs and strategy; ties product metrics to business goals.
• Proficient in defining complex user stories, with thorough acceptance criteria and use cases.
• Deep user empathy and an understanding of user needs, and the ability to propose credible novel solutions that meet those needs.
• Experience working in a collaborative multi-disciplinary team within an interactive process.
• Self-starter with outstanding organizational skills.
• Effective in leading cross-functionally, cross-enterprise, and working effectively with various levels of the organization as well as various personality types.
• Manage risks effectively and ensure products meet compliance and legal standards.
• Good understanding and/or experience with financial services regulations is a plus.

$190,000 – $230,000 a year

In addition to the above salary, this role may be eligible for a bonus and equity.

GoodLeap

Company: eCommerce Client

Position: Mobile Product Manager

Duration: 6 month contract to potential hire

Location: Hybrid position

Required Qualifications:

-3+ years of experience as a Mobile App Product Manager, overseeing end-to-end product lifecycle.

-Experience with Digital and eCommerce related industries is HIGHLY preferred

-Mobile Expertise: Deep understanding of mobile platforms (iOS, Android), app development, and app store guidelines.

Preferred Qualifications:

– Bachelor’s degree in Business, Computer Science, Design, or related field. MBA or equivalent is a plus.

– Retail experience

Day-to-Day:

An employer is seeking a highly motivated and experienced Mobile App Product Manager to drive the development and success of our mobile applications. The ideal candidate will have a passion for mobile technology, a strong understanding of user needs, and a proven track record of delivering successful mobile app products. As the Mobile App Product Manager, you will play a crucial role in defining the product strategy, managing the roadmap, and collaborating with cross-functional teams to create exceptional mobile experiences. This person will develop a clear and compelling product vision and strategy for our mobile apps, aligning with business goals and user expectations. In addition, this person will collect and analyze user feedback, market trends, and competitive insights to define and prioritize product features. create and manage the mobile app product roadmap, making data-driven decisions to optimize feature delivery.

Insight Global

Our client, a growing and fast paced agency is looking for a hands-on Digital Marketing Director to join their team.

Direct hire / full time

Onsite FIVE days in South OC – serious applicants only please. No remote/hybrid flexibility

Salary Up to $110k depending on experience

The Digital Director will lead the team of digital campaign managers, research analyst and coordinators. This person will lead, manage and oversee all digital client activity and ensure proper communication, project methodologies and success measurements are in order. This individual is responsible for maintaining and growing existing clients, cultivating existing/past clients and working with the executive director to grow the company.

Duties and responsibilities include, but are not limited to:

1. Develop digital strategies that align with overarching integrated marketing activities

2. Perform daily campaign management of pay per click accounts on Google AdWords, Bing, Yahoo, paid social platforms, and other platforms

3. Campaign optimization with a focus on ROI maximization

4. Maintenance and monitoring of keyword bids

5. Lead and analyze data insights to drive campaign effectiveness and campaign recommendations

6. Develop and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals

7. Lead and execute paid search campaigns, ad groups, and accounts.

8. Aid in the creation of new paid search marketing initiatives

9. Lead and manage marketing automation initiatives across SF Pardot, SFMC, Marketo, Eloqua and Hubspot

10. Generate reporting for all major metrics, goals tracking, customer acquisition metrics, revenue tracking, and other paid search initiatives

11. Keep pace with search engine and PPC industry trends and developments.

12. Monitor and evaluate multi-channel attribution and allocation performance

13. Work with cross-functional teams to coordinate online ad copy, landing page creation, presentations

14. Monitor competition to determine winning strategies and opportunities

15. Advance our remarketing efforts

16. Search and ad copy recommendation

Employment Standards

Education:

• College degree preferred.
• Concentration in marketing, business or communications preferred.
• MBA or post graduate a plus

Experience:

• 7+ years experience working for an advertising agency or related marketing field.
• Must have strong communication and relationship building skills; a proven track record in developing and retaining client relationships.
• Must be certified in Google Adwords, Google Analytics and skilled in other paid media platforms
• Ability to work with other departments and teams to achieve the company’s overall growth goals.
• Must have strong written and oral communication.

Required Skills:

• Must be a self-starter, highly organized, highly motivated and able to work well with many different industries.
• Polished presentation and interpersonal skills.
• Must possess top level business management, interpersonal and facilitation skills.

Plus:

• Need to know the Microsoft office application suite.
• Indesign, Photoshop is a plus, but general overview will be provided.
• Certified: Google Analytics, Google Adwords, Bing, Facebook BluePrint, etc

24 Seven Talent