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BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Manager, Digital Communications

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT THE MARKETING + COMMUNICATIONS DEPARTMENT

The Marketing and Communications (MarCom) Department at BBB National Programs is a high-performing, mission-driven team of marketing and communications professionals who play a vital role in supporting the organization’s operations and mission. MarCom is an agile, agency-like team responsible for the cohesive communication and promotion to external audiences of BBB National Programs and its more than a dozen self-regulatory, accountability, and dispute resolution programs.

YOUR IMPACT

As the Manager, Digital Communications at BBB National Programs, you will serve as the social media subject matter expert for both internal and external audiences, partnering with program leaders to create thought leadership opportunities. You will also serve as content manager, supporting the development of thought leadership content and managing its packaging and distribution across various channels.

Essential Duties and Responsibilities

  • Manage social media channels for BBB National Programs and its programs, supporting our corporate brand and building our social media profiles and presence
  • Work with subject matter experts to create, curate, edit, and publish shareable content such as blogs and other thought leadership
  • Lead email communication strategy for disseminating thought leadership and programmatic updates via newsletters and other email opportunities
  • Manage social media, email, and podcast content using an organized editorial calendar, and determine the best platform for content distribution
  • Support the execution of email marketing, including drip marketing campaigns, newsletters, and the coordination of digital campaigns across social media, paid advertising, and email marketing
  • Support reporting efforts for social media, podcasts, and newsletters, to include key performance indicators, analytics, and trends
  • Provide insight and analysis for developing social media components for new business initiatives, program expansion, and/or partnerships
  • Develop and maintain relationships with key influencers, partners, and the media in the social arena

WHAT YOU WILL BRING

Must have:

· Bachelor’s degree (B.A.) in communications, marketing, or a related field

· 5+ years’ work-related experience

· Proven ability to grow audience, influence, and engage through social media

· Experience managing successful social media channels, including paid social

· Strong writing and editing skills both in traditional and social platforms

· Marketing campaign project management experience

· Strong communication, presentation, and persuasion skills

· Creative problem-solving skills with focus on results

· Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced environment

· Excellent time and project management skills and ability to effectively prioritize and manage work

· Strong attention to detail, with the ability to think conceptually and analytically

· Strong interpersonal communication and organizational skills

Let us know if you have:

  • Fortune 500 experience
  • Experience with HubSpot
  • Experience managing content for podcasts

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace. Cultivating a team of talented and engaged professionals who seek out new challenges and opportunities catalyzes our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans. paid short-term disability insurance, and life insurance.

Financial Well-Being: Build your retirement savings with our 401k plan matching up to 6% of your contributions.

Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness time.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore, we continuously work to engage and develop diverse and inclusive talent and leaders.

BBB National Programs is proud to be an equal employment opportunity employer.

BBB National Programs

$$$

Our client is looking to hire a Public Relations & Social Media Manager to their team! The core responsibilities will include writing and maintaining press releases, responding to PR requests, and maintaining the organization’s social media presence.

Responsibilities:

  • Plan, implement and manage public relations programs
  • Plan and budget for PR events, programs and initiatives
  • Help in designing and reviewing a variety of promotional and marketing materials
  • Design and review the online content in media announcements and media kits
  • Monitor corporate image frequently and ensure it is in compliance with company brand
  • Check and manage content produced for website and social media channels
  • Develop and implement PR policies and procedures
  • Determine KPIs for PR department
  • Measure and provide reports on each PR campaign

Requirements:

  • Previous working experience in Public Relations for 5+ years
  • Bachelor’s Degree in PR, Communications, Journalism or similar relevant field
  • A proven track record of successful PR campaigns
  • Excellent communication, presentation and leadership skills
  • Outstanding organizational and time management skills
  • Aptitude in presentation and public speaking

Robert Half

Rossetti Public Relations is a fast-growing public relations agency, based in Las Vegas, NV, working with Fontainebleau Las Vegas as the communications arm for the company. This is a unique opportunity to focus on one incredible brand and be part of the opening team. The Public Relations Director is a key team member, and this role will support lead the overall communications strategy for the resort.

We work with global brands in hospitality, food and beverage, lifestyle, and gaming – we have grown rapidly as a company, but we have not let go of the collaborative start-up culture that makes us who we are today. So, are you ready to grow with us?

Key Responsibilities:

  • Develop annual, seasonal and opportunistic PR strategies and plans, including messaging, strategic timing and tactics as part of broader integrated marketing efforts
  • Serve as the liaison with multiple departments, third party partners, and marketing team ensuring communications strategy is accurately reflected and driving an integrated approach
  • Work effectively in a team environment and drive strategy that will meet and exceed expectations, anticipated/desired results and determine program metrics/what success will look like for each pitch or campaign
  • Help set key performance indicators (KPIs) for PR and lead measurement and reporting efforts
  • Provide ongoing strategic direction for public relations related efforts
  • Work alongside executive team to formulate and monitor comprehensive long- and short-term communication plans
  • Represent the company at community and professional events
  • Oversee and mentor junior staff; manage department processes and procedures
  • Assist other team members and workloads as needed
  • All duties are to be performed in accordance with company policies, practices, and procedures

Qualifications

  • 7 to 10 years of experience in a public relations capacity; managing people and working with teams
  • Significant experience developing and executing a consistent approach and framework across external communications efforts and channels with measurable results
  • Articulate, strategic, and pragmatic problem-solving skills and the ability to excel in a fast-paced, team-oriented environment
  • Degree in journalism or communications, preferably with public relations or related emphasis
  • Experience with strategic PR planning, measurement/evaluation, and analysis
  • Existing media relationships, or strong track record of cultivating and maintaining media relationships
  • Ability to manage multiple projects and efforts
  • Strong communication skills, including written communication, combined with business acumen
  • Strong problem solving, project management, and organizational skills

Job Type and Benefits

  • Full time position
  • Eligible for benefits (medical, dental, vision)
  • Eligible for Paid Vacation & Paid Holidays
  • Eligible for IRA matching program after one year of employment 
  • Extremely supportive environment with many opportunities for learning and growth
  • In-person position  

Interested and qualified candidates should apply by submitting a cover letter & resume to [email protected]. Pup photos are welcome as well. LinkedIn applications will not be considered.

Rossetti Public Relations

$$$

Title: Public Relations Manager

Location: Hybrid (On-site Tues, Wed, Thurs) in Boston, MA

Salary: up to $85k based on experience

Clutch is a rapidly growing staffing agency. We support our clients by identifying unreachable talent for their open opportunities to help their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we’re honest, and we hustle—that’s what makes us Clutch.

Our client is seeking a PR Manager to join their team in Boston, MA

Responsibilities:

  • Serve as client/contact relationship manager; manage day-to-day account activities
  • Oversee account management/client reporting
  • Spearheading both traditional PR and lead large scale experiential/event planning projects
  • Being involved in pitching for new business and developing PR proposals
  • Keeps apprised of all relevant client, industry and market developments
  • Actively engage in media relations efforts
  • Working with broader PR teams for campaign strategies/tactics
  • Manage interns, associates, managers on account work

Qualifications:

  • 6-8 years of consumer agency experience
  • Strong verbal and written communication skills
  • Robust analytical thinking skills
  • Strong deck building skills (Google Slides)
  • Impressive emotional intelligence and interpersonal expertise
  • In-depth understanding of research and planning
  • Good industry knowledge and experience in building influential networks
  • Outstanding organization with the ability to manage multiple projects and portfolios
  • Working knowledge of PR tools (MuckRack, Upfluence, etc.)

Clutch

$$$

Communications & PR Assistant (Entry-Level Marketing & PR)

Have you ever worked as a customer service assistant, marketing advisor, customer service representative, communications assistant, customer acquisition specialist, PR supervisor, marketing team leader, customer service manager, PR, sales & marketing rep or in any other customer-facing role? Jab would like to meet with you!

Location: Atlanta, GA – This role is not remote therefore we are unable to accept out of state or international applications at this time

Compensation: $35,500 – $54,000 including base pay, bonuses and incentives

Start Date: Immediate – Notice periods will be taken into consideration

Employment Type: Full-Time, Part-Time and Intern roles available

Job Summary:

The Communications & PR Assistant serves as the face of Jab. In most cases, they are the primary company representatives that communicate with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each potential donor in order to gain an understanding of their individualized needs and build and maintain relationships.

As a Communications & PR Assistant you will be working on one of our lead projects, instantly having the opportunity to impress us with your ability to hit marketing and sign up targets.

Working directly with our client’s target audience within a retail events setting you will act as a brand ambassador – providing outstanding customer services while completing the full circle new donor process, including capturing of personal data.

We want a smart, proactive team member so if you have a vision of where you want your career to go, we can get you there – APPLY NOW!

Job Responsibilities:

  • Respond to communications from internal and external customers and where necessary resolve and escalate issues as needed.
  • Work on a face to face basis at our private site events within a retail setting raising awareness of our clients’ products/services
  • Collection of new customer information including sensitive data
  • Improve the customer friendliness and ease of use of Customer Facing Solutions.
  • Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
  • Uses product knowledge to provide alternative solutions to customers’ issues

Benefits of Working with Jab:

  • Opportunities to Travel
  • Personal Growth and Development
  • Cross-training in sales and consulting
  • Opportunities for Advancement
  • We only promote within our company

Qualification:

  • Bachelor’s Degree preferred but not required
  • Customer service and in-person campaign experience preferred
  • Ability to multi-task and prioritize
  • Critical thinking and problem solving skills
  • Proficient with Microsoft Office (Word and Excel)
  • Superior interpersonal and written/oral communication skills
  • Team player

What’s Next?

If you have a great attitude, a fantastic work ethic and want something new don’t hold back, make this the first move to your next opportunity and send us your Resume today! We will be contacting shortlisted candidates within the next 24/48 hours so please ensure to include your email address and cell number!

JabMarketing

$$$

Job description

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept. Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

What You Will Do:

  • In charge of the public relations programs for products and company, develop and manage the product publicity covering all phase basing on the public relations strategy adapting to the region of product publishing, product positioning, messages, platform, and Hoyoverse’s brandï¼›
  • Develop and foster the relationships with game industry-related media and content creators both enthusiast and mainstream, cultivate and expand the inhouse media contact list, and also ensure consistent communication and accurate, appropriate message distributionï¼›
  • Work closely with members of numerous departments of HoYoverse including marketing, community, development, production to set up the deliverable and up-to-date schedule for product publicity. Draft and edit all press assets including press release, talk points, media alerts, presentationï¼›
  • Be responsible for the performance and output at the strategic PR plan, handle the research and analysis at press activities, PR campaign, and potential opportunities, deliver the informative and timely PR reports to leadership team to maintain and extend team’s knowledge at product; company and game industry. Adjust and optimize the strategic PR plans of product periodically;
  • Take care of the internal and external communication with gaming platforms (PC and Console) and franchises. Respond to the requests from business partners and maintain the corporative relationships, explore the potential business opportunities to enhance and upgrade the marketing and PR performance of the product.

What We Are Looking For:

  • Global view, 5 years’ public relations working experience, expertise/knowledge of gaming or related industries, bachelor’s or advanced degree in Journalism or communication preferred.
  • Native level at English and Spanish writing and speaking skills.
  • Ability to play the role of PR strategist who possessing comprehensive knowledge and mastermind on publicity for the gaming industry, work professionally and strategically to explore and cultivate the public relations opportunities.
  • Result-driven person who has continual direction and determination of finding the solution. Be able to identify and prioritize multiple tasks, deliver ideal project performance under time constraints and workload pressure.
  • Open-minded, curious, and always ready to take challenges, flexible and comfortable for various changes and different working locations around the globe.

Benefits:

  • Competitive salary
  • 100% employer-paid healthcare premiums for you and your dependents
  • Generous paid time off
  • 401K
  • Employer-paid life and disability insurance
  • Team-building activities throughout the year
  • Flexible working hours

Do We Support Flexible Work?

Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you’re looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

HoYoverse

Job Title: Communications Director – Automotive Specialty

 

Job Description:

 

We are currently seeking an accomplished, reliable, and polished Communications Director to become part of our prestigious team. This position requires a professional with experience managing ultra-high net worth clients, and those familiar with or that possess a passion for luxury and performance automobiles. Your role will include answering calls and emails, maintaining detailed client information records, deploying marketing materials, and proactively managing response rates to hit engagement targets for our clients’  experiential marketing programs. Attention to detail, excellent communication sklll and a strong knowledge of Microsoft Office products is essential.

 

Responsibilities:

  1. Professionally manage all incoming campaign calls and emails, with a same day response timeframe
  2. Register high-profile clients for our experiential marketing programs with discretion and accuracy, maintaining a luxury service standard.
  3. Use experience and discernment to qualify guests for our experiential marketing programs that require a prospect acquisition component
  4. Dispatch marketing materials to invitation lists both via mail merge and one to one outreach
  5. Initiate outbound calls and emails to stimulate interest in our experiential marketing proram, 
  6. Strategic response handling to ensure goals are hit, working closely with partnership colleague to ensure a steady flow of interest from appropriately qualified clientele
  7. Create and manage comprehensive spreadsheets to track detailed client information and interactions.
  8. Utilize spreadsheets for meticulous reporting of client activities, ensuring precise data input and interpretation.
  9. Deliver client facing post event reporting in a timely manner to include; data, imagery and opinions
  10. Maintain an open flow of communication with your colleagues in Production to ensure data recorded for our programs is appropriately disseminated to the team; examples include but are not limited to; accommodation requirements, arrival and departure times, dietary requirements and vehicle information
  11. Collaborate with the entire team to optimize process and strengthen client relationships.
  12. Maintain a tidy and comfortable office environment
  13. Assist attendees during live events with the registration process.

 

Qualifications:

  1. High school diploma or equivalent. A bachelor’s degree in a relevant field is preferred.
  2. At least three years of experience in a luxury service environment , preferably in customer service or sales
  3. Experience managing the demands of  ultra-high net worth individuals
  4. Knowledge of the luxury automotive space, enough to be able to qualify prospects for key OEMs
  5. Proficiency in Microsoft Office Suite, particularly Excel for sophisticated spreadsheet creation and management.
  6. Excellent communication skills, both written and verbal
  7. Exceptional organizational and multitasking skills with a keen eye for detail.
  8. Exemplary customer service skills, with the capacity to engage and maintain strong relationships with clients by phone and email
  9. Ability to handle sensitive and confidential information with the utmost level of integrity and confidentiality.
  10. Proven ability to work effectively in a team-based environment as well as independently.
  11. Effective Multi-tasker

 

Work Environment:

This job operates in a professional office setting. The role routinely uses standard office equipment such as computers and  phones.

Physical Demands:

While largely a sedentary role, some light physical activity. This would require the ability to lift, bend, or stand on a stool as necessary.

Travel Requirements:

It is preferred that the successful candidate be in a position to travel to our live event programs to serve as a front of house specialist, travel expectancy approximately 20%.

 

Position Type and Expected Hours of Work:

This is a full-time position, with typical work hours from Monday through Friday, 9.30 a.m. to 630 p.m. Some flexibility in hours is permitted, but the employee must be available during the “core” work hours.

 

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

 

 

Interluxe Group

$$$

Media Manager

About Us

Designsensory is a leading branding, advertising and digital agency. We combine strategy, content, design and technology to help organizations create memorable branding and advertising. Our original and award-winning work has helped build and grow brands since 2001.

Designsensory is seeking a motivated and detail-oriented individual to join our team as a Media Manager. The Media Manager will lead the paid media buying and planning efforts, campaign & strategy optimizations, and general management for assigned client accounts. You will work with other members of the Media team to collaborate and coordinate across multiple internal teams to ensure that client needs are not only met, but exceeded.

About You

  • 2+ years traditional broadcast & cable media buying experience. Freewheel Strata experience is a plus.
  • 2+ years in-platform experience running paid advertising campaigns (Meta Ads, Google Ads, YouTube, Programmatic). Google Analytics experience is a plus.
  • Ability to learn/self-teach new concepts quickly and apply them.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint), Mac iWork (Pages, Numbers, Keynote), and Google Workspace (Google Doc, Sheets) 
  • Excellent written/verbal communication, time management & organizational skills. Strong attention to detail.
  • Must be comfortable presenting to clients.

Role & Responsibilities

  • Work in coordination with the Associate Media Director (AMD) and the Media team to assist to ensure assigned client account goals are on track, paid media accounts are optimized in-platform, campaigns are built and launched on time, alongside day-to-day operations.
  • Work with the AMD to develop and execute media planning and buying for several clients, inclusive of traditional media (television, radio, print and out-of-home) and digital media (paid social, paid search, programmatic display and video).
  • Proactively optimize media placements.
  • Research industry trends and stay abreast of current and upcoming technology to support current and future media plans and share with the Media team.
  • Keep up-to-date with audience preferences and proactively suggest new recommendations.
  • Update and maintain media budgets and flowcharts for several clients.
  • Ensure proper trafficking, creative allocation, and billing for several accounts.
  • Prepare and present campaign reporting/recommendations for paid media independently and alongside other teams for integrated accounts.
  • After proper training time, be able to manage smaller accounts mostly autonomously, without regular hands-on guidance from AMD/MD (will still have assistance from Media Buyer for builds and buys, and AMD for overall strategy planning and Q/As).
  • This is a Mid-level role with potential to grow to Senior over a 1-2 year period.
  • Salary dependent on skill background.

Pay: $55,000 – $65,000 

Aim to hire for this position by: September – October 2023

Designsensory

At Alchemee, we aspire to inspire by creating science-based solutions that are as effective as they are transformative. Alchemee’s portfolio of brands deliver effective products rooted in introducing wellness options that provide life changing results and empower the world one person at a time.

Our flagship brand, Proactiv, is a leader in treating acne and has helped more than 20 million customers achieve clear skin. Simply put, at Alchemee our vision is to inspire the world to feel comfortable and powerful in their own skin and our mission is to create science-based solutions that provide better skin for life.

We are looking for forward-thinking individuals who are driven with a customer-first approach. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort.

The Manager, Digital Media for Alchemee (including the Proactiv brand) will be responsible for developing, implementing, analyzing, reporting and optimizing the paid digital media plans in the US and Canada. This analytical leader will leverage multiple digital channels including paid search (e.g. Google, Bing), programmatic display, social media (eg Meta, TikTok, Pinterest) to drive full funnel campaigns at scale. Manager will partner with brand marketing and the DTC team to understand the target audiences, brand positioning and develop strategies and implement campaigns to increase conversion and sales.

The ideal candidate is a self-starter who enjoys a fast-paced environment and is experienced at multitasking projects, assisting in planning-related tasks, and has an eagerness to learn and grow. This person must have strong analytical skills, be comfortable with challenging the status quo of current processes and provide solutions to drive efficiencies, display a strong sense of ownership and be committed to their work.

Essential Functions

  • Develop, execute and optimize the brand(s) digital paid media strategies as part of the broader business growth strategy, including paid search, programmatic, paid social including testing and growing new, relevant digital channels.
  • Partner with marketing team to develop holistic cross-channel marketing strategies to build a cohesive customer journey across paid, owned and earned channels
  • Collaborate with brand, product management, offer and creative teams to develop and test relevant ads and landing page content for various consumer segments. Conduct A/B testing as needed to optimize KPIs (eg CTR, Engagement, CVR)
  • Forecast performance and budget appropriately to deliver reliable results.
  • Leverage analytics tools and key insights to optimize plans and creative while driving near and long-term strategies
  • Develop and maintain productive relationships with internal and external stakeholders across the organization.
  • Form a strong relationship with the internal content team, as well as manage and drive digital specific external creative agencies to ensure each campaign has required assets.
  • Promote a positive environment to lead an effective team that is committed to achieving company goals
  • Stay relevant in digital innovations, competitive environment and overall macro trends
  • Maintain regular communication regarding KPIs and relevant learnings with executive leadership team and senior marketing executives
  • Other duties as assigned.

Education, Knowledge, Skills, & Abilities

  • BS/BA degree in marketing, communications or related field, required
  • 5-8 years of digital media planning/buying experience, with extensive experience in paid social and programmatic, is required
  • Thorough understanding of Direct Response digital marketing, with expert knowledge of optimization tactics, and KPI management for online/digital media
  • Ample experience managing external agencies
  • Creative thinker with the ability and passion for understanding the customers needs and delivering them through the entire acquisition funnel
  • Deep understanding of both multi-touch attribution and A/B testing models and how to optimize channels for best results.
  • Thorough understanding of marketing technology (tools & tech) including analytic packages, DMP’s, Ad Servers, search platforms and data onboarding solutions. (Visual IQ experience a bonus)
  • Demonstrated experience developing cutting edge strategies and leading their cross-functional implementation through an organization
  • Strong analytical skills, intuitive grasp of data
  • Proficiency in MS Office – including Excel and PowerPoint
  • Outstanding communication skills – both written and spoken
  • Experience generating and executing new marketing ideas for all digital channels.
  • Experience with forecasting and budgeting for marketing campaigns

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Please, no external agencies or third parties.

Alchemee (formerly The Proactiv Company)

Job Description:

We are currently seeking an accomplished, reliable, and polished Communications Manager to become part of our prestigious team. This position requires a professional with experience managing ultra-high net worth clients, and those familiar with or that possess a passion for luxury and performance automobiles. Your role will include answering calls and emails, maintaining detailed client information records, deploying marketing materials, and proactively managing response rates to hit engagement targets for our clients’ experiential marketing programs. Attention to detail, excellent communication skills and a strong knowledge of Microsoft Office products is essential.

Responsibilities:

  1. Professionally manage all incoming campaign calls and emails, with a same day response timeframe
  2. Register high-profile clients for our experiential marketing programs with discretion and accuracy, maintaining a luxury service standard.
  3. Use experience and discernment to qualify guests for our experiential marketing programs that require a prospect acquisition component
  4. Dispatch marketing materials to invitation lists both via mail merge and one to one outreach
  5. Initiate outbound calls and emails to stimulate interest in our experiential marketing proram,
  6. Strategic response handling to ensure goals are hit, working closely with partnership colleague to ensure a steady flow of interest from appropriately qualified clientele
  7. Create and manage comprehensive spreadsheets to track detailed client information and interactions.
  8. Utilize spreadsheets for meticulous reporting of client activities, ensuring precise data input and interpretation.
  9. Deliver client facing post event reporting in a timely manner to include; data, imagery and opinions
  10. Maintain an open flow of communication with your colleagues in Production to ensure data recorded for our programs is appropriately disseminated to the team; examples include but are not limited to; accommodation requirements, arrival and departure times, dietary requirements and vehicle information
  11. Collaborate with the entire team to optimize process and strengthen client relationships.
  12. Maintain a tidy and comfortable office environment
  13. Assist attendees during live events with the registration process.

Qualifications:

  1. High school diploma or equivalent. A bachelor’s degree in a relevant field is preferred.
  2. At least three years of experience in a luxury service environment , preferably in customer service or sales
  3. Experience managing the demands of ultra-high net worth individuals
  4. Knowledge of the luxury automotive space, enough to be able to qualify prospects for key OEMs
  5. Proficiency in Microsoft Office Suite, particularly Excel for sophisticated spreadsheet creation and management.
  6. Excellent communication skills, both written and verbal
  7. Exceptional organizational and multitasking skills with a keen eye for detail.
  8. Exemplary customer service skills, with the capacity to engage and maintain strong relationships with clients by phone and email
  9. Ability to handle sensitive and confidential information with the utmost level of integrity and confidentiality.
  10. Proven ability to work effectively in a team-based environment as well as independently.
  11. Effective Multi-tasker

Work Environment:

This job operates in a professional office setting. The role routinely uses standard office equipment such as computers and phones.

Physical Demands:

While largely a sedentary role, some light physical activity. This would require the ability to lift, bend, or stand on a stool as necessary.

Travel Requirements:

It is preferred that the successful candidate be in a position to travel to our live event programs to serve as a front of house specialist, travel expectancy approximately 20%.

Position Type and Expected Hours of Work:

This is a full-time position, with typical work hours from Monday through Friday, 9.30 a.m. to 630 p.m. Some flexibility in hours is permitted, but the employee must be available during the “core” work hours.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interluxe Group

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