Interluxe Group

The Interluxe Group is seeking an experienced and professional Communications Manager to join our team. The Communications Manager candidate will assist the Director to develop processes, oversee qualifying and registering of guests for our client events and reporting. The Manager assists the Director, as the main point, and first point, of contact to our agency and the registered ‘voice’ of our luxury clients’ most valued customers and prospects. The Communications Manager must uphold company culture and that of our clients at all times. Most importantly this role demands; grace under pressure, high levels of organization, superior excel skills and a keen eye for detail. An understanding/experience of working with luxury clientele and their service needs is desired.

Responsibilities:

• Program knowledge of the automotive and motorsports world is a plus and an understanding of the UHNW customer.
• Maintain a positive and professional relationship with all guests and clients
• Supports the overall Communications team, to include clients’ call center, delivering communication to clients and guests on a daily basis
• Manages day-to-day flow of operations
• Manage registration and pre-arrival support for guests at activations
• Provide knowledgeable and comprehensive information about upcoming activations
• Facilitate correspondence with guests pre-event, during event, and post-event
• Assist attendees during live events with the registration process
• Provide a flawless client experience, with successful results being demonstrated by; desired attendee levels, increased attendee levels, detailed/timely reporting and data accuracy, and a proactive mindset to forecast potential issues
• Update systems to meet operational and reporting needs as necessary
• Recommends solutions utilizing critical thinking for problems or situations
• Carry out processes for internal and client facing analytics & reporting, to include detailed Excel spreadsheet development for response handling
• Assist in the development of scalable and consistent processes throughout department
• Effective engagement and collaboration with external partners and teams
• Assist in department recruitment & management updates
• Communicate an end of day report to Director

Basic Qualifications:

• Highly organized, detail oriented and trustworthy
• Proficient in Microsoft Office with emphasis on Excel (to include Word, Excel, Outlook)
• Demonstrates creative and critical thinking skills
• Able to work on multiple projects simultaneously
• Excellent verbal and written communication skills
• True desire to satisfy the needs of others in a fast-paced environment
• Must be able to proactively learn about all events and happenings, and be able to communicate details to guests and clients
• Experience working with demanding luxury clientele

The candidate will be expected to work Monday through Friday from 9:30 am until 6:30 pm but be flexible to the demands of the job that may shift work days and/or hours. The department is contracted to be operational 9a – 7p EST. Must be able to drive, have transportation and be comfortable working in a busy, open office environment. As we are an events company, travel (30%) to support the team on events may be required.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• This position requires 30% out of state travel. Are you willing to travel up to 30%?

Education:

• Bachelor’s

Experience:

• Management: 3 years (Preferred)
• Microsoft Excel: 5 years (Preferred)

Work Location: In person

Interluxe Group

Job Title: Communications Director – Automotive Specialty

Job Description:

We are currently seeking an accomplished, reliable, and polished Communications Director to become part of our prestigious team. This position requires a professional with experience managing ultra-high net worth clients, and those familiar with or that possess a passion for luxury and performance automobiles. Your role will include answering calls and emails, maintaining detailed client information records, deploying marketing materials, and proactively managing response rates to hit engagement targets for our clients’  experiential marketing programs. Attention to detail, excellent communication sklll and a strong knowledge of Microsoft Office products is essential.

Responsibilities:

1. Professionally manage all incoming campaign calls and emails, with a same day response timeframe
2. Register high-profile clients for our experiential marketing programs with discretion and accuracy, maintaining a luxury service standard.
3. Use experience and discernment to qualify guests for our experiential marketing programs that require a prospect acquisition component
4. Dispatch marketing materials to invitation lists both via mail merge and one to one outreach
5. Initiate outbound calls and emails to stimulate interest in our experiential marketing proram, 
6. Strategic response handling to ensure goals are hit, working closely with partnership colleague to ensure a steady flow of interest from appropriately qualified clientele
7. Create and manage comprehensive spreadsheets to track detailed client information and interactions.
8. Utilize spreadsheets for meticulous reporting of client activities, ensuring precise data input and interpretation.
9. Deliver client facing post event reporting in a timely manner to include; data, imagery and opinions
10. Maintain an open flow of communication with your colleagues in Production to ensure data recorded for our programs is appropriately disseminated to the team; examples include but are not limited to; accommodation requirements, arrival and departure times, dietary requirements and vehicle information
11. Collaborate with the entire team to optimize process and strengthen client relationships.
12. Maintain a tidy and comfortable office environment
13. Assist attendees during live events with the registration process.

Qualifications:

1. High school diploma or equivalent. A bachelor’s degree in a relevant field is preferred.
2. At least three years of experience in a luxury service environment , preferably in customer service or sales
3. Experience managing the demands of  ultra-high net worth individuals
4. Knowledge of the luxury automotive space, enough to be able to qualify prospects for key OEMs
5. Proficiency in Microsoft Office Suite, particularly Excel for sophisticated spreadsheet creation and management.
6. Excellent communication skills, both written and verbal
7. Exceptional organizational and multitasking skills with a keen eye for detail.
8. Exemplary customer service skills, with the capacity to engage and maintain strong relationships with clients by phone and email
9. Ability to handle sensitive and confidential information with the utmost level of integrity and confidentiality.
10. Proven ability to work effectively in a team-based environment as well as independently.
11. Effective Multi-tasker

Work Environment:

This job operates in a professional office setting. The role routinely uses standard office equipment such as computers and  phones.

Physical Demands:

While largely a sedentary role, some light physical activity. This would require the ability to lift, bend, or stand on a stool as necessary.

Travel Requirements:

It is preferred that the successful candidate be in a position to travel to our live event programs to serve as a front of house specialist, travel expectancy approximately 20%.

Position Type and Expected Hours of Work:

This is a full-time position, with typical work hours from Monday through Friday, 9.30 a.m. to 630 p.m. Some flexibility in hours is permitted, but the employee must be available during the “core” work hours.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interluxe Group

Job Description:

We are currently seeking an accomplished, reliable, and polished Communications Manager to become part of our prestigious team. This position requires a professional with experience managing ultra-high net worth clients, and those familiar with or that possess a passion for luxury and performance automobiles. Your role will include answering calls and emails, maintaining detailed client information records, deploying marketing materials, and proactively managing response rates to hit engagement targets for our clients’ experiential marketing programs. Attention to detail, excellent communication skills and a strong knowledge of Microsoft Office products is essential.

Responsibilities:

1. Professionally manage all incoming campaign calls and emails, with a same day response timeframe
2. Register high-profile clients for our experiential marketing programs with discretion and accuracy, maintaining a luxury service standard.
3. Use experience and discernment to qualify guests for our experiential marketing programs that require a prospect acquisition component
4. Dispatch marketing materials to invitation lists both via mail merge and one to one outreach
5. Initiate outbound calls and emails to stimulate interest in our experiential marketing proram,
6. Strategic response handling to ensure goals are hit, working closely with partnership colleague to ensure a steady flow of interest from appropriately qualified clientele
7. Create and manage comprehensive spreadsheets to track detailed client information and interactions.
8. Utilize spreadsheets for meticulous reporting of client activities, ensuring precise data input and interpretation.
9. Deliver client facing post event reporting in a timely manner to include; data, imagery and opinions
10. Maintain an open flow of communication with your colleagues in Production to ensure data recorded for our programs is appropriately disseminated to the team; examples include but are not limited to; accommodation requirements, arrival and departure times, dietary requirements and vehicle information
11. Collaborate with the entire team to optimize process and strengthen client relationships.
12. Maintain a tidy and comfortable office environment
13. Assist attendees during live events with the registration process.

Qualifications:

1. High school diploma or equivalent. A bachelor’s degree in a relevant field is preferred.
2. At least three years of experience in a luxury service environment , preferably in customer service or sales
3. Experience managing the demands of ultra-high net worth individuals
4. Knowledge of the luxury automotive space, enough to be able to qualify prospects for key OEMs
5. Proficiency in Microsoft Office Suite, particularly Excel for sophisticated spreadsheet creation and management.
6. Excellent communication skills, both written and verbal
7. Exceptional organizational and multitasking skills with a keen eye for detail.
8. Exemplary customer service skills, with the capacity to engage and maintain strong relationships with clients by phone and email
9. Ability to handle sensitive and confidential information with the utmost level of integrity and confidentiality.
10. Proven ability to work effectively in a team-based environment as well as independently.
11. Effective Multi-tasker

Work Environment:

This job operates in a professional office setting. The role routinely uses standard office equipment such as computers and phones.

Physical Demands:

While largely a sedentary role, some light physical activity. This would require the ability to lift, bend, or stand on a stool as necessary.

Travel Requirements:

It is preferred that the successful candidate be in a position to travel to our live event programs to serve as a front of house specialist, travel expectancy approximately 20%.

Position Type and Expected Hours of Work:

This is a full-time position, with typical work hours from Monday through Friday, 9.30 a.m. to 630 p.m. Some flexibility in hours is permitted, but the employee must be available during the “core” work hours.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interluxe Group