The Interluxe Group is seeking an experienced and professional Communications Manager to join our team. The Communications Manager candidate will assist the Director to develop processes, oversee qualifying and registering of guests for our client events and reporting. The Manager assists the Director, as the main point, and first point, of contact to our agency and the registered ‘voice’ of our luxury clients’ most valued customers and prospects. The Communications Manager must uphold company culture and that of our clients at all times. Most importantly this role demands; grace under pressure, high levels of organization, superior excel skills and a keen eye for detail. An understanding/experience of working with luxury clientele and their service needs is desired.
Responsibilities:
- Program knowledge of the automotive and motorsports world is a plus and an understanding of the UHNW customer.
- Maintain a positive and professional relationship with all guests and clients
- Supports the overall Communications team, to include clients’ call center, delivering communication to clients and guests on a daily basis
- Manages day-to-day flow of operations
- Manage registration and pre-arrival support for guests at activations
- Provide knowledgeable and comprehensive information about upcoming activations
- Facilitate correspondence with guests pre-event, during event, and post-event
- Assist attendees during live events with the registration process
- Provide a flawless client experience, with successful results being demonstrated by; desired attendee levels, increased attendee levels, detailed/timely reporting and data accuracy, and a proactive mindset to forecast potential issues
- Update systems to meet operational and reporting needs as necessary
- Recommends solutions utilizing critical thinking for problems or situations
- Carry out processes for internal and client facing analytics & reporting, to include detailed Excel spreadsheet development for response handling
- Assist in the development of scalable and consistent processes throughout department
- Effective engagement and collaboration with external partners and teams
- Assist in department recruitment & management updates
- Communicate an end of day report to Director
Basic Qualifications:
- Highly organized, detail oriented and trustworthy
- Proficient in Microsoft Office with emphasis on Excel (to include Word, Excel, Outlook)
- Demonstrates creative and critical thinking skills
- Able to work on multiple projects simultaneously
- Excellent verbal and written communication skills
- True desire to satisfy the needs of others in a fast-paced environment
- Must be able to proactively learn about all events and happenings, and be able to communicate details to guests and clients
- Experience working with demanding luxury clientele
The candidate will be expected to work Monday through Friday from 9:30 am until 6:30 pm but be flexible to the demands of the job that may shift work days and/or hours. The department is contracted to be operational 9a – 7p EST. Must be able to drive, have transportation and be comfortable working in a busy, open office environment. As we are an events company, travel (30%) to support the team on events may be required.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
Application Question(s):
- This position requires 30% out of state travel. Are you willing to travel up to 30%?
Education:
- Bachelor’s
Experience:
- Management: 3 years (Preferred)
- Microsoft Excel: 5 years (Preferred)
Work Location: In person
Interluxe Group
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