Technical Services Manager

Company Description

Inner Circle Distribution (ICD) is an award-winning distributor for the entertainment and film industry, providing best-in-class products and services to customers with first-class solutions for manufacturing partners. ICD was founded over 20 years ago and has developed time-tested relationships in North America, Latin America, and the Caribbean. Industry professionals trust ICD for solutions!

SUMMARY: This position is responsible for overseeing all aspects of technical direction regarding lighting, sound and equipment.

DUTIES AND RESPONSIBILITIES:

• Improves processes.
• Manages communication with service centres and develops the network.
• Understands written and verbal project briefs; and works alongside team members to develop plans, work schedules, and targets.
• Analyses operations and providing cost-effective suggestions for improvement.
• Streamline processes so that the business operates at maximum efficiency.
• Performs technical training classes for internal and external participants.
• Updates work schedules and adjusts targets as required.
• Addresses performance issues and schedules meetings when required.
• Motivates and inspires staff members when tight deadlines approach and morale or energy is low.
• Writes up reports and presenting findings to the relevant parties.
• Develops employees within own area of responsibility; ensures optimal cooperation with the rest of the organization.
• Assists with implementation of new products and product lines.
• Assists with IT software and hardware issues.
• Participates in cycle and yearend inventory count.
• Assists with assembly of products within ICD’s own product line.
• Performs quality test and repair warranty and non-warranty for all products.
• Maintains involvement with taking major technical decisions.
• Ensures that the staff members from the technical department deliver the assigned work on time as well as ensure good quality.
• Ensures that the staff members from the technical team provide complete customer satisfaction.
• Ensures that the technical team works as per the guidelines set by the company.
• Performs everything else deemed necessary by the company.

SUPERVISORY RESPONSIBILITIES:

·       Directly supervises Technical Service employees within the Service department(s).

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

·       Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (NetSuite); Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); and Electronic Mail Software (Outlook). 
• Other skills required: 

1. Practical industry experience recommended.
2. A high technical aptitude.
3. Superb interpersonal and leadership skills.
4. A growth mindset, attention to detail, and an excellent work ethic.
5. Expected to conduct business in a manner, which enhances the image of Inner Circle Distribution as a premium brand of high integrity and reliability.
6. Expected to be a team player and have a positive, professional, and helpful attitude towards your colleagues.

COMPETENCIES:

·       Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

·       Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·       Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

·       Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·       Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·       Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

·       Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Occasionally works near moving mechanical parts.
• Occasionally works in high, precarious places.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Inner Circle Distribution