Client Services Manager

Who we are:

EmpiRx Health is a multi-award-winning leader in the healthcare space. We’re the industry’s only value-based PBM and to us, value is a combination of financial, clinical and service performance. As the only PBM with a pay-for-performance and clinical-first model, we’re just as committed to delivering deep and sustainable savings for our clients as we are to the health and wellness of our membership and employees. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work.

What we do:

We use a tech-enabled, industry-leading approach to clinical innovation which means we lower our clients’ overall pharmacy costs and improve health outcomes. We also don’t believe we should make money until we show savings for our clients, so uniquely we don’t. And every day we strive to serve our clients better through our white glove customer service experience. This spirit of innovation and focus on performance and service excellence is why we go to work every day.

The employee experience:

EmpiRx Health has become a category creator and an award-winning leader in the healthcare space because we invest in our people. Our leadership teams drive the employee experience with strengths-based learning and development. Using Gallup’s CliftonStrengths assessment, our managers ensure employees have opportunities to excel by maximizing their top strengths and infinite potential. At EmpiRx, every employee is empowered to bring the best version of themselves to a safe environment where their voice is heard, and their talents are developed. We’ve eliminated formal performance reviews, opting to rely on the manager-employee relationship to drive individual and organizational performance. Fostering collaboration, open dialogue, and continuous improvement is how we’ve created a talent-driven, nimble organization where ground-breaking ideas are celebrated. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work, and winner of Fortune’s Best Workplaces and Modern Healthcare’s Best Places to Work.

EmpiRx Health is experiencing explosive growth and is seeking a Client Service Manager to be a part of our special team. It’s an exciting time to be a part of EmpiRx Health. Come grow with us!

Who you are:

You are a dedicated client service practitioner who considers your clients the most important part of what you do. You understand the meaning of concierge and how it translates to your clients and take pride in problem solving for them. You enjoy working collaboratively but are also just as happy working independently and have an extremely proactive nature. This role would suit an experienced Account Coordinator looking for their next big step.

What you will be doing:

• Operate as the lead point of contact for all matters specific to clients on a daily basis as well as supporting other team members (Client Executives) on complex client needs.
• Facilitate new plans and specific product implementations.
• Effectively communicate and interact with all other EmpiRx Health departments and suppliers in a manner that fosters teamwork and unity, to benefit the client.
• Educate clients and vendors on best practices for technology implementation and utilization to improve efficiencies and workflow.
• Be responsible for timely and accurate management and execution of all client benefit requests.
• Manage and complete the client transition from the Sales Team to the Operations Team, including client implementation, quality assurance, error resolution and day-to-day oversight.
• Communicate client expectations and provide feedback to the entire team in a manner that allows for effective facilitation of change or corrective action.
• Effectively present group presentations regarding EmpiRx Health operational performance metrics to clients on an as-needed basis to promote client satisfaction, client retention and upsell opportunities.

What you need:

• Desire 3-5 years of direct client/account management experience in the healthcare or PBM industries
• Ability to interpret current healthcare trends and issues that may affect client strategies.
• Proficient in Microsoft Office suite required. Salesforce Sales Cloud CRM experience a plus.
• Ability to work in a fast-paced industry at a start-up with duties that will vary day-to-day.
• Proactively stay current with pharmacy and industry initiatives to keep the client ahead of the curve.

Benefits and Perks:

Our family and LGBTQ-friendly benefits reflect our commitment to supporting a diverse workforce. Our benefits include medical, prescription, vision, dental, life, and disability insurance with coverage for domestic partnerships. Additionally, we offer a 401K program, parental leave for childbirth and adoption, and student loan reimbursement. Additional perks include unlimited PTO, flexible work arrangements, online wellness resources with complimentary tools and access to counselors and advocates and bi-weekly ‘take a break’ sessions.

Location: Hybrid in Montvale, NJ

EmpiRx is an Equal Opportunity Employer

EmpiRx Health