Claims Support Assistant

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

• Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
• Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
• Work with business partners to ensure the timely processing of information related to insurance policies.
• Monitor and respond to critical business and customer needs in a timely and professional manner.
• Compile ad hoc claims reports.
• May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
• Analyze and validate data to ensure accuracy and quality.
• Provide oversight to the offshore claims team in various tasks.
• Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

• 1-3 years of work experience in an office environment.
• Experience in the insurance industry is a plus.
• Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong organizational and time management skills.
• Desire to work as part of a team in a collaborative environment.
• Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group