Confirmed360 is a luxury entertainment concierge that arranges curated experiences in music, sports, and entertainment for clients. We assist both individuals and corporate clients with acquisitions of premium live event tickets and custom experience packages at in-demand live events and private encounters with the biggest musicians, athletes, and celebrities all around the world.
We’re looking to hire skilled Account Managers located in the Los Angeles area, who ideally have a background in the luxury space, although not required. This is a fast paced job and your duties will include identifying business opportunities, setting up calls and meetings with potential clients, building a network to grow prospect lists, marketing of products/services, preparing and delivering quotes for products/services, negotiating and closing deals, handling fulfillment and providing excellent customer service.
Your Responsibilities
Managing the activity chain from lead generation to end of sale process:
- Continuously building prospect lists by initiating phone discussions and establishing relationships;
- Conducting research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
- Setting up face-to-face meetings with qualified prospects;
- Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
- Handling incoming inquiries by prospective customers.
Marketing:
- Collaborating with the Marketing team to tailor brand communication to prospects and clients;
- Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.
Managing and developing assigned accounts:
- Maintain continued customer contact post-sale to ensure efficient and effective account management;
- Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.
Required Skills, Qualifications, and Experience
- Seeking candidates with a minimum of a Bachelor’s degree;
- The ideal candidate will have an established network of High Net Worth Individuals and an appropriate communication style for liaising with executive level;
- Experience developing prospect lists and initiating the sales process;
- Demonstrates outstanding service and customer oriented behavior;
- Strong financial and business acumen;
- Prior experience in entertainment industry and fluency in additional languages will be beneficial, but isn’t essential.
Benefits
- Competitive on-target earnings and commission structure.
- Healthcare, Dental & Vision (Company contribution provided).
- Generous PTO plan with Work Wherever days allotted.
- Company sponsored team-building experiences (in the past have included Disneyland, Top Golf, concerts/sporting events, etc)
- Weekly catered lunches
- Paid parking and a fully-stocked kitchen with snacks and drinks provided.
- Be part of a fast-paced, highly entrepreneurial, rapidly growing entertainment agency. Help shape the future of the events concierge space.
Confirmed360
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