Operations position at The Seagate Country Club. The course is under renovation and will reopen with the successful candidate leading our high-preforming and member-focused team. The primary focus of the role is delivering an unparalleled member experience, which is paramount to the social fabric of the Club and surrounding community. The ability to consistently look forward, plan effectively, innovate, organize and lead club operations is critical for success in this position.
The successful candidate will have the ability to intuitively understand the need to be visible and highly interactive with members and employees. The Director of Golf Club Operations is ultimately responsible for the day-to-day operation of all golf operations, agronomy, social programs, member events, racquet club and fitness center, together with the respective department heads. In collaboration with the managing director s/he directs strategic and operational matters relating to budget and forecast management, and team member development.
CANDIDATE QUALIFICATIONS
The Club Director of Golf Club Operations will provide leadership and strategic direction and participates in the planning and implementation for both long and short-term business and strategic plans related to the overall club growth and success.
In addition:
- A proven track record of high-level country club relationship expertise
- Minimum 8 years’ experience as a head golf pro or director of golf, or similar career development in golf
- Manage and mentor a team of department heads to include: Head Golf Professional or Director of Golf, Director of Agronomy, Director of Racquets, Director of Fitness and Wellness, Director of Membership, and, indirectly, the Food and Beverage Manager
- Strong leadership and collaboration skills with a passion for hospitality, a member-centric focus and the demonstrated ability to develop employees
- Well-developed verbal, written, and interpersonal communication skills. He or she shall be an active listener and be able to communicate effectively in a multi-cultural work environment
- Have genuine passion about driving member value and satisfaction
- Excellent track record of financial successes and strong financial acumen
- An exemplary steward of resources
- Be an active developer and coach of direct reports and support staff
- Have strong organization skills, attention to detail and the ability to adapt to various situations and needs quickly
- Proven management skills, along with the ability to clearly identify and articulate goals, effectively delegate responsibility and hold others accountable
- Have a strong, working knowledge of information technology, including Microsoft Office Applications, Point-of-Sale front and back of house systems (e.g., Jonas software)
ADDITIONAL POSITION RESPONSIBLITIES
- Maintain the operational quality standards, employee morale, membership spirit.
- Implements general policies established by The Seagate Resort and properly directs their execution
- Currently actively plays and understands the game of golf
- Perform and complete any and all assigned tasks by management
- Be totally familiar with resort operations/locations and be able to direct member/guest and answer guest questions of general facility
- Responsible for maintaining a safe and harassment free property for members and employees alike
- Oversees the care and maintenance of all the Clubs physical assets and facilities.
- Must be able to spend extended lengths of time viewing a computer screen.
- Consistently ensures that the Clubs operated in accordance with all applicable local, state and federal laws
- Knowledge of Horticulture and Arboriculture in Florida environment
- Ability to create, manage, and apply a complete operating budget
- Ability to read and write necessary department reports
- Ability complete appropriate daily / weekly / monthly / quarterly reports
- Communicate in English in a clear, concise pleasant and sincere manner
- Understand direction and correctly, creatively and expediently carry them out
- Ability to praise and discipline both employees and members trimly as necessary with-in the guidelines of the company
- Ensures the highest standards of food, beverage, sports activities, recreations, entertainment and other club services
- Maintain proper cleanliness and sanitation of all the Clubs facilities
- Hold and attend communication manager staff meetings
- Handle multiple requests with poise, accuracy and timeliness
- Understand and practice the policies of The Seagate Country Club
- Use good judgment at all times
- Work long hours when necessary and flexible with schedule. Be able to work weekends, nights, holidays as necessary
- Stand, sit, walk for extend hours, lift carry and push up to 40 plus pounds
- Solicit through personal contact any and all applicable business for the assigned property
- Convert leads into definite memberships together with the Director of Membership
- Attain established goals for membership sales and financial results
- Communicate with all applicable individuals to ensure orderly serving of any and all member accounts. Such communication will fall in the form of call and any other written or electronic correspondence deemed necessary
- Ability to travel and be able to work in the field if necessary
- Identify and participate in various professional associations for the purpose of developing resources
- Implement profit and loss analysis to determine potential profit or loss of any given department
- Responsible cost control management to ensure return on investment for any and all expenditures
- Submit any and all reports on a timely basis
- Communicate effectively with the fellow managers, ownership and stakeholders
- Develop a working knowledge of the various property management system to maximize the property’s potential
- Be knowledgeable of all marketing programs and services offered by the company to maximize clubs’ memberships
- Be available for miscellaneous special projects as directed
- Must be able to judge the profitability of new business and effectively negotiate business to maximize sales revenue
- Must be able to prioritize and manage accounts
- Must possess excellent oral and written communication skills and be able to deliver presentations for member relations and internal meetings
- Must have a working knowledge of Microsoft Word and Excel, Power Point computer programs and be able to create correspondence, spreadsheets, etc.
- All other as assigned
The Seagate
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