General Manager

General Manager

 

General Managers have the overall responsibility for the management of the daily unit operations. This includes, but is not limited to, staffing, training & development, accurate and timely finance and accounting systems controls, profit & loss, payroll accountability and excellent Guest experiences.

 

Regular tasks (Daily, Weekly, Monthly)

 

Financial

• Achieve company objectives regarding sales and controls
• Maintain COGS at target
• Estimation of purchasing needs
• Order placement with appropriate vendors and distributors to ensure timely delivery of goods for FOH, BOH and Redemption departments
• Participation with department managers in all areas of inventory (conducted on a weekly rotation)
• Ensure the accuracy and compliance of all inventory systems
• Timely and systematic feedback on contracted vendors service execution
• Generation of daily, weekly and monthly reporting
• Compliance with all cash handling policies and procedures
• Monitor labor costs and staffing to meet prescribed levels as defined by current and forecasted business needs

 

Guest Service

• All Guests feel welcome and are given attentive, friendly and courteous service
• Ensure company’s hospitality standards are adhered to and delivered in all interactions with Guests
• Cultivates a strategic team environment that provides exceptional Guest service

 

Operations

• Maintain visual “Show” appearance of facility
• Ensure all operating and quality standards are met
• Coordinates and executes all parties and banquets
• Manage the daily shift and Guest experience
• Thorough understanding of the immediate demographic market in order to continually build and drive sales and become a valuable part of the community
• Maintains a safe and secure environment for all staff members and Guests
• Monitors service and coach managers and staff on operational standards to ensure excellent Guest service and satisfaction

 

People Services

• Recruiting, development, training, and labor management of hourly and salaried team
• Ensure adherence to company standards and federal and local compliance regulations
• Manage all managers, shift supervisors and hourly staff members
• Goal setting with direct reports
• Responsible for unit’s bi-weekly payroll, including, but not limited to timely completion and submission of employee changes, new hire paperwork, troubleshooting
• Maintains a safe, secure and harassment free environment for all staff
• Creates an environment that promotes the development of hourly leadership for more responsibility and internal promotability
• Conduct regular manager meetings
• Partner with People & Culture leader on employee relations issues, recruiting (as needed), general liability, workers compensation, and general people services related questions.

 

 

Skills required:

·      Bachelor’s degree preferred. A combination of practical experience and education will be considered.

·      Excellent math skills: ability to process cash handling, profit & loss management, and understand basic payroll concepts and guidelines

·      5 years as a General Manager with experience in an entertainment concept, theme park or high-volume restaurant

·      At least 7 years of FOH and/or BOH management positions, possessing knowledge of service and food & beverage operations. Amusements and gaming knowledge a plus

·      Local or State regulation requirements regarding food handling or liquor service.

 

Musts:

·      Must be able to provide excellent Guest Service

·      Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment.

·      Demonstrate a leadership style that is approachable and creates a positive working environment: We wouldn’t be here without our employees

·      Be able to delegate and get work done through others

·      Must be able to effectively interact with employees at all levels in a respectful manner

·      Should expect to work 50 hours per week

 

Velocity Esports Inc.