Resort General Manager

POSITION DETAILS

Villatel’s flagship property, Villatel Orlando, is seeking a Resort General Manager to join the executive leadership team for the opening of a 526-home rental community, with water park and F&B amenities centrally located on Orlando’s famed International Drive, next to Universal’s newest theme park, Epic Universe. As the first-ever hospitality brand in the vacation rental sector, Villatel simultaneously designs, maintains, and services every home we put on the market. So, unlike the average vacation rental platform, we actively make our homes and guest experiences as incredible as we can—by owning every step of the process. At Villatel Orlando, we have tailored every touch point to delight, engage, and foster curiosity and enjoyment, so we are looking for an individual who will embody our vision and execute with intent and purpose.

We are seeking a dynamic individual with proven success as a visionary leader in a resort or full-service environment to drive the strategic and tactical components of the operations across outlets, maximizing the financial performance and providing exemplary guest experience and satisfaction. The General Manager will possess a background in leading complex, and multi-faceted property operational teams (FOH, BOH, Housekeeping, Maintenance & Engineering, Entertainment & IT, Security, etc.) and possess the skills to champion Villatel’s vision, foster a culture of excellence throughout the operations team, and consistently deliver both product quality and service in accordance with Villatel’s profitability goals.

Villatel Orlando’s General Manager will be fiscally minded, experienced working in renovation and/or under-construction project environments and comfortable operating in a fast-paced and ever changing environment.

KEY RESPONSIBILITIES

Manage the day-to-day operation of all departments to ensure Villatel’s level of service and hospitality are provided to all guests. Physically tour and visually inspect property on a daily basis. Monitor property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

• Directly oversee the management of all departments/department heads to ensure a seamless execution of operational activities and processes. Responsible for ensuring Villatel brand standards are met and the resort exceeds guest expectations.
• Monitor and maintain both FOH & BOH systems and equipment to ensure optimum performance. Improve internal processes for better productivity and proactively develop new solutions to meet client needs.
• Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Creating and implementing strategies for business growth.
• Prepare annual business plan and assist in the development, implementation, and monitoring of the budgets and forecasts to maximize revenue and minimize expenses while ensuring the resort exceeds employee and guest satisfaction.
• Oversee and manage the development process of the resort, partnering with the General Contractor and various subcontractors to ensure Villatel’s product is delivered up to brand standards and on time.
• Create and manage internal reports for benchmarking ongoing success, as well as proactively conduct due diligence into specific properties, departments, or community sub neighborhoods to assist in solving both systemic and idiosyncratic challenges for the betterment of the company.
• Perform ongoing analysis both independently and at the request of the executive team to identify patterns/trends, measure risk and proactively project future business impact.
• Resolve guests’ concerns and anticipate potential challenges by proactively reviewing and monitoring the operational performance and business flow.
• Liaise with restaurant and F&B leadership regarding the F&B strategy as it relates to the resort’s service and financial performance.
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop, and delegate improvement plans for operation and review performance of management team. Communicate both verbally and in writing to provide clear direction to staff.
• Lead by example, training and developing a team of hospitality associates by having a positive presence in the public spaces to ensure the operation embodies the brand vision.
• Participate in community affairs and maintain positive public image for Villatel and Villatel Orlando. Meet with potential and current clients to promote the resort.
• In conjunction with executive leadership, create, and implement Capital Expenditure program. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Build and develop the resort’s safety committee, ensuring proper adherence to all safety and security practices.
• Perform administrative duties including reading and writing reports, dictating internal memorandums and orally communicating with guests, managers, corporate office, local associations, etc.

REQUIREMENTS

• Bachelor’s degree required with a concentration in hospitality, finance, or business.
• 10+ years of professional experience working within hospitality operations.
• Complex hotel and/or resort experience required; new opening experience preferred.
• Well-versed in Microsoft Office Suite with an emphasis on Excel, Word, and PowerPoint.
• Financial and budget capabilities required, the ability to prepare forecasts and budgets, analyze data, and speak to performance analysis.
• Well organized, self-motivated with ability to meet deadlines and goals.
• Extremely strong communication (verbal, written, graphic) skills, as well as the ability to develop and maintain business relationships.
• Client facing experience and a professional demeanor to represent Villatel externally, with the highest standards of ethics and courtesy.
• Ability to cope with multiple parallel priorities and a deadline driven environment.
• Confidence and networking ability: will need to gather and coordinate information and relationships both internally and externally.

**PLEASE NOTE

• Villatel always uses our company e-mail address, which includes @villatel.com; we won’t e-mail you from Gmail, yahoo, or other personal e-mail addresses.
• Villatel will never ask you to transfer funds to apply for, interview for, or accept a job offer with us.
• Villatel will not ask for your personal information, such as social security number or date of birth, before or during the interview process.
• Villatel provides all equipment required to perform your role after your hire date; we will not ask you to purchase any of it on your own, with our funds or yours.

Villatel