To work alongside the Directors, Account Teams and / or Tag Digital management in managing digital and Social campaign projects from initial brief to delivery; In doing this helping them to achieve the Company’s business objectives, goals and targets through the adoption of correct workflow processes and procedures across the allocated account/s.
Act as an entrepreneurial leader of a busy production team dedicated to consistency and quality across clients digital branded advertising across a range of deliverables. You will motivate and lead the team to achieve the best experience and work for the client.
Be the client’s first point of contact regarding new and creative briefs and escalation point for client and external party agencies regarding issues.
Actively working to improve processes and client relationships and maintaining a full overview of all work going through the team and full ownership of digital account/s.
Responsibilities
Project and Workflow Management
· Taking briefs from client, reviewing and feeding back to internal team and/or client to clarify any unclear or missing specifications.
· Prepare and brief in work into creative & design teams, ensuring they have everything required to complete the work.
· Keep project team and clients up to date regarding production plan, status and upcoming work to ensure all requirements and deadlines are met to a high standard.
· QA of all produced material against brand guidelines and checklists relevant for account and campaign.
· Ensure best practice processes are rigorously adhered to across briefing and sign off procedures (creative and technical).
· Management of projects through Digital asset and workflow management system (HIVE)
· Regularly review and provide feedback to clients and account teams and report issues for ongoing and completed projects to ensure ongoing improvements are made to the account.
· Be proactive with day-to-day account decisions.
· Challenge current ways of working/processes to continually make improvements to account.
· Be a calm and respected member of the production team
· Strong producer skills and a can do attitude to problem solving. Able to find solutions to what can be perceived as a difficult or impossible task
· Able to produce still/motion shoots independently and in collaboration with specialists and art buyers
· Support the business with ad hoc work
· Be aware of activity across other teams with the view to pass on any learnings to your client and share best practice.
Administrative and Financial Management
· Booking jobs into CMD, keeping on top of statuses and costs and invoicing and logging financial status for account once completed.
· Manage the cost overview for account; time spent versus invoiced and report on that as required.
· Flag any budget issues or cost changes to account team and / or clients as required.
· Ensure team invoicing is completed on a regular basis.
· Ensure team is logging their time against jobs to get a good understanding regarding profit / loss across each campaign.
Client Management and External Parties
· Maintain excellent client, external agency and internal team communication ensuring all parties are kept up to date on process status and implications regarding delays.
· Gain trust, authority and respect from the client at all times and strive to exceed their expectations.
· Develop an excellent understanding of the client’s business, brand and processes.
· Manage client expectations across all digital work.
· Be the ‘technical expert’ to client and creative teams regarding what is possible and achievable.
· Be able to act in a professional manner at all times and in stressful situations.
· Attend external client meetings.
· Be aware of the bigger picture of the total account and share best practice with the team and the client.
Technology
· Excellent understanding of DAM systems
· Excellent understanding of Social media platforms and delivery best practises
· Good understanding of CRM (Email) design and development process
People Management
· Full responsibility for all personnel issues including identification of individuals training and development needs, employee welfare and any discipline matters.
· Support team members in the pursuit in delivering the highest standard of service to the client.
· Motivate and encourage the team so that together you strive to achieve client satisfaction in all you do.
· Conflict Management
Skills
Essential
· Creative planning and organizing skills; ability to plan for all eventualities, provide solutions to issues and elevate creative with smart solutions.
· A passion for creative and on the pulse of industry trends and creative technology
· Experience of delivering work across various social platforms and guiding best practice knowledge
· Know and understand the client’s organization and market
· Ability to juggle numerous tasks at once and deliver all effectively
· Ability to delegate work to achieve a high quality of output and to hit all deadlines
· Ability to coach and develop members of the team where needed
· Full knowledge of Tag’s Best Practice Process and look for ways of implementing with the client and internal team
· Experience in creating social content, digital design, creative adaptation and/or production processes and its costs
· Works as a strong team player
· Experience of presenting is essential
· Strong report writing
· Be able to look and act professional at all times (business and social with clients)
· Display confidentiality at all times with regards to Tag and client business
· Has a full understanding of the invoicing process, mark-ups and charge out rates for each client
· Strong attention to detail
· Strong communication skills
· Conscientious
· Pro-active
· Relationship building
Experience
4+ years’ experience of producing digital and social content preferably in a fast paced social agency or digital/creative production environment
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