Marketing Assistant

Ultimate Staffing is seeking an Marketing Assistant to join a collaborative non-profit organization in Rockville, MD. This is a direct hire, permanent role with opportunity for continued growth and development.

Direct Hire, permanent opportunity

HYRBID in Rockville, MD

$50K-$60K salary based upon experience

Comprehensive benefits package and excellent working environment

PRIMARY RESPONSIBILITIES:

• Proactively engage and assist members, becoming well-versed in our resources, benefits, and services to answer inquiries via phone and email. Redirect questions to the appropriate team members when necessary.

• Collaborate with the Director of Member Engagement and Director of Communications in various membership campaigns throughout the year.

• Support the membership team in the annual membership renewal process, including maintaining annual dues invoicing in our system.

• Track dues payments and renewal rates, producing internal monthly membership updates for the team and leadership. Oversee the creation of thank-you correspondence for renewing members.

• Support the Director of Membership in outreach and onboarding of new members, ensuring they experience the full value of membership.

• Support new member recruitment efforts through routine outreach to maintain data from relevant sources.

• Update and manage membership records and lists as needed, including generating reports external to our system.

• Prepare mailing and email distribution lists for membership and marketing campaigns.

• Provide general administrative support to the membership team and undertake other responsibilities as required.

Please note that position duties may evolve over time.

Required Education and Experience:

• 2 to 3 years of experience in a marketing or administrative role, with a preference for experience in a non-profit or association setting.

• A bachelor’s degree from an accredited institution is preferable.

• Previous customer service experience is essential.

• Proficiency in Microsoft Office, particularly Excel, is required.

• Experience working with databases and/or an Association Management System (AMS).

Additional Qualifications:

• Possess an excellent customer service ethic and responsiveness, with a willingness to go the extra mile.

• Recognize the importance of the member perspective and the member experience within the organization.

• Embrace a growth mindset and remain open to change when it benefits our members and the organization.

• Ability to perform well under pressure, meet deadlines, make informed decisions, and represent the organization in a positive and professional manner.

• Capacity to work collaboratively as well as independently, exhibiting objectivity and receptiveness to others’ viewpoints.

Ultimate Staffing