Ultimate Staffing is seeking an Marketing Assistant to join a collaborative non-profit organization in Rockville, MD. This is a direct hire, permanent role with opportunity for continued growth and development.
Direct Hire, permanent opportunity
HYRBID in Rockville, MD
$50K-$60K salary based upon experience
Comprehensive benefits package and excellent working environment
PRIMARY RESPONSIBILITIES:
• Proactively engage and assist members, becoming well-versed in our resources, benefits, and services to answer inquiries via phone and email. Redirect questions to the appropriate team members when necessary.
• Collaborate with the Director of Member Engagement and Director of Communications in various membership campaigns throughout the year.
• Support the membership team in the annual membership renewal process, including maintaining annual dues invoicing in our system.
• Track dues payments and renewal rates, producing internal monthly membership updates for the team and leadership. Oversee the creation of thank-you correspondence for renewing members.
• Support the Director of Membership in outreach and onboarding of new members, ensuring they experience the full value of membership.
• Support new member recruitment efforts through routine outreach to maintain data from relevant sources.
• Update and manage membership records and lists as needed, including generating reports external to our system.
• Prepare mailing and email distribution lists for membership and marketing campaigns.
• Provide general administrative support to the membership team and undertake other responsibilities as required.
Please note that position duties may evolve over time.
Required Education and Experience:
• 2 to 3 years of experience in a marketing or administrative role, with a preference for experience in a non-profit or association setting.
• A bachelor’s degree from an accredited institution is preferable.
• Previous customer service experience is essential.
• Proficiency in Microsoft Office, particularly Excel, is required.
• Experience working with databases and/or an Association Management System (AMS).
Additional Qualifications:
• Possess an excellent customer service ethic and responsiveness, with a willingness to go the extra mile.
• Recognize the importance of the member perspective and the member experience within the organization.
• Embrace a growth mindset and remain open to change when it benefits our members and the organization.
• Ability to perform well under pressure, meet deadlines, make informed decisions, and represent the organization in a positive and professional manner.
• Capacity to work collaboratively as well as independently, exhibiting objectivity and receptiveness to others’ viewpoints.
Ultimate Staffing
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