Players Club Manager

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

JOB SUMMARY:

Under the direction of the VP of Marketing, the purpose of this position is to develop, organize, analyze and manage a successful and profitable internal player card program. Duties will include planning, budgeting and making recommendations designed to support revenue needs both on and off property. Also, enrolling members into the Player’s Club, issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests.

ESSENTIAL JOB FUNCTIONS:

• Oversees Player Club Reps and supervisory staff
• Assists VP of Marketing with all Club activities including Daily operations, on & off property activations, execution of events, ordering supplies & equipment, installation and training.
• Oversees Player’s Club team member life cycle including interviewing, selection, onboarding training and discipline process of subordinate team members.
• Ensures Club Reports and supplies are processed and maintained.
• Meets and greets players on floor, at special events and at promotions.
• Monitors marketing systems and performance.
• Ensures complimentary offers are issued in accordance with Seminole Gaming guidelines with the proper controls, auditing, surveillance and coordination in place.
• Provides and promotes the highest level of customer service and outstanding guest relations; utilizes guest review platform for feedback, recognition and retraining.
• Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off. Works closely with hosts/Player Development, Slots, Table games and guest services / call service center.
• Supports and maintains Seminole Gaming courtesy guidelines and ensure subordinate participation. This includes attending Seminole Gaming customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well.
• Leads Player’s Club division of promotions and redemptions as applicable.
• Acts as liaison between guest and management related to needs of guest complaints and concerns.
• Responsible for maintaining a clean, safe and hazard free work environment.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelors’ degree in Marketing required and five (5) years casino promotions and event management experience, or the equivalent combination of education and experience.
• Must have a minimum of two years of casino experience. This experience must be as a manager or higher and within a high paced, high volume gaming property.
• Must possess excellent organizational, communication and multi-tasking skills
• Must also have outstanding time manage skills
• Must be able to analyze marketing promotional data.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

WORK ENVIRONMENT:

• Duties and responsibilities are typically performed in a professional office setting, as well as on the casino floor. On the casino floor, it is fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10-30 pounds

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Seminole Classic Casino Hollywood