Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.
PRIMARY PURPOSE:
Provide direction and leadership for the property Hotel team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the hotel division, including Front Office, Front Services, Group Reservations & Services and VIP Services. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.
- Works closely with senior leadership to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
- Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all hotel operations team.
- Responsible for employee engagement of the hotel operations team, utilizing the tools provided and through coaching, training, rewards and development.
- Provides leadership and direction to maintain and improve the guest experience within hotel operations, consistent with the company’s service standards.
- Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.
MINIMUM REQUIREMENTS:
- Bachelor’s degree in hospitality, management or related field, or equivalent experience
- Four (4) years of relevant experience.
Are you ready to JOIN THE SHOW? Apply today!
MGM Resorts International
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