Role: Project Manager (Digital Operations)
Location: Universal City, CA
Type: 7 Months W2 Contract
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Responsibilities:
This role leads the optimization and enhancement of all digital content metadata services, solutions, and artwork delivery standards for media client. Your goal: help our fans find their favorite client’s shows faster and easier, wherever and whenever they want to watch them. Reporting to the Vice President of Video Distribution & Content Operations and working closely with the Senior Manager, Content Metadata & QA, Senior Manager, Content QC, and Manager, Content Operations, you’ll oversee the subject matter expert teams for video metadata display, syndication, and governance. Your diligence will help improve the overall discoverability of client’s shows across platforms and will play an instrumental role in advancing client’s positioning within the rapidly evolving digital marketplace. Overseeing the Content Operations, QC, QA, and Metadata teams, you will:
- Drive the Teams’ Communication: represent the teams in meetings and synthesize data to report up, down, and across our org
- Lead the Teams’ Management: work closely with team leads to guide priorities, escalate and resolve project blockers, navigate HR concerns, highlight individual and team successes, identify growth opportunities, and maintain team cohesion and engagement
- On-demand if/when relevant, you will also provide team support and guidance during hiring, new partner integration, new system onboarding, org restructuring, etc.
- Supervise the Teams’ Projects: ensure project leads have the support they need to meet their deadlines; hold teams accountable for deadlines; enforce best practices across projects — including strong communication, thorough documentation, and presenting progress to broader teams; upholding standards across deliverables
- Current projects include: API integrations; new and existing Airtable base development; automation training, troubleshooting, and dashboard enhancement; AI exploration with content metadata; creating and evangelizing standards documentation; using Agile framework to progress Confluence documentation updates; professional growth and education opportunities for reports; and building out metrics for the teams overseen
- Additional projects could arise on demand
- Direct the Teams’ Vendor Relationships: communication, representation, timeline, contract execution, and enforcing standards
- Assist with additional projects as required by DTC Leadership
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Qualifications:
- 10+ years of experience working in digital Entertainment, with significant experience overseeing digital operations
- Expertise with consumer apps on traditional platforms and digital products
- 5+ years of experience managing senior team members (leaders of teams)
- Demonstrated excellence in cross-team communication skills
- 5+ years of project management experience using Agile methodologies and collaboration products such as JIRA and Confluence
- Expertise overseeing projects supporting operational efficiencies and enhancements
- Strong knowledge of metadata ecosystems: taxonomy best practices, data architecture, data governance, API integration best practices in security, structure, cadence, etc.,
- Strong knowledge of tech pipeline workflows: experience leading others in best practice creation of flow charts, documentation, and user stories; experience with database management and a strong understanding of API data delivery specifications & workflows
- Experience with managing vendor relationships, including overseeing the drafting and execution of SOWs
- Familiarity with the digital domains of content metadata, content operations, content QA, and content QC
- Experience with the low-code database system Airtable or the ability to quickly become savvy with it (a proven track record of quickly learning new systems is helpful)
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Desired Characteristics:
- A proactive problem-solver with a positive attitude, the ability to prioritize multiple time-sensitive requests, and the disposition to thrive in a constantly evolving environment
- Experience with or strong interest in Innovation
- Familiarity with or interest in Generative AI, Digital Accessibility, A/B Testing, and/or Automation
- Expertise in distilling highly technical terminology into basic requirements & concepts
- Working knowledge of metadata-related programming/markup languages and syntaxes including, but not limited to XML and JSON
- Working knowledge of metadata specifications as well as aggregation service providers like Gracenote and TiVo
- Experience working with the CMS Drupal, ad-serving platforms and solutions (Freewheel, DFP, etc.), and MAM systems
- Practical experience with SEO algorithms, processes, and techniques
- Experience with or strong interest in collecting, analyzing, and visualizing data is a major plus
- Familiarity with data insights and metrics tracking tools Tableau, Pavo, and Domo
- A genuine passion and familiarity with film and television
- Demonstrated interest in staying current on industry trends and best practices
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