Social Media Product Manager

**CAN BE 100% REMOTE but needs to be US and able to work East Coast Hours ***

The Role:
Client is searching for a Social Media Product Manager to provide social platform and strategy expertise to support Clients engagement around global product promotion, disease awareness and corporate communications. The successful candidate will be a subject matter expert on social platforms, channel strategies and analytics and play an integral part in the advancement of digital impact across our organization. This role will oversee the implementation of a new social media platform, govern and operate the platform and provide reporting and insights to key stakeholders around campaign effectiveness and sentiment. This position will report into the Sr. Director, Digital Experience Platforms & Technology Operations, and be based out of Clients Cambridge, MA, office.

If you are passionate about delivering meaningful customer experiences, ensuring information is accessible and equitable, and accelerating the pace of innovation to drive a sustained competitive advantage for Client, this is the opportunity for you.

Heres What Youll Do:

Establish and evolve Clients social media capabilities

Support the execution and optimization of global social media presence on owned channels

Integrate the social media platform with key capabilities within the foundational technology stack, including digital asset management, voice of the customer and CRM

Establish social media platform administration and operations to scale multiple products and regions

Elevate the adoption and use of platform features and capabilities

Own the platform roadmap and future capability enhancements

Partner with key stakeholders on campaign management, execution, listening and reporting

Heres What Youll Bring to the Table:

7+ years of digital technology experience, specifically in social media management. Sprinklr certification preferred

Bachelors degree in Information Technology, Marketing, Communications or equivalent required. Masters degree preferred

Thorough understanding of existing and emerging social media platforms with experience implementing to scale or build new capabilities

Experience with social media channels and engagement tactics

Ability to lead large, complex initiatives and influence functional leaders

Highly collaborative with strong communication skills and intellectual curiosity to look at problems in new ways and present solutions

Experience managing technical vendors and outsourced providers

Customer-obsessed

Comfortable working with ambiguity and evolving priorities in a fast-paced environment

Ability to work autonomously and engage global business partners

A desire to be part of a high-growth, transformational company that is Product, Relentless, Curious, and Collaborative
Integrated Resources, Inc ( IRI )