Program Manager, Member Success (Scientific-Non-profit)

Our client, an international scientific non-profit has an immediate opening for a temporary to hire Program Manager for Member Success. The Program Manager will pilot a program that focuses on students and early career recruitment and engagement. The position is both forward-facing and analytical, as it works to both establish relationships with members and uses the data to optimize the approach. We are looking for someone who is comfortable with ambiguity and is flexible, as this a brand-new program

The organization is headquartered in Washington, DC, but this position can be performed remotely. The office is located in DuPont Circle and is open and available to those in the area. The program manager must be available to travel to the annual meeting Dec 9-16. We are looking for someone who can start in September and who is flexible to do a 4 to 5 month contract before a perm hiring decision is made.

QUALIFICATIONS:

• 6+ years of experience with a bachelor’s degree or equivalent experience in customer/member support/success, sales, business development or account management.
• 2-4 years of project management experience, including working on simultaneous projects.
• Excellent written and verbal communication skills and the ability to communicate easily and effectively with both internal and external audiences.
• Demonstrated program and project management skills and success in leading activities to successful completion.
• Strong customer service skills.
• Strong computer skills including word processing, spreadsheet, and data analysis software.
• Strong commitment to accuracy and a high level of attention to detail.
• Self-motivated, willing and able to assume additional responsibilities on short notice.
• Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals.
• Ability to interpret, analyze, organize data and other reporting information.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to travel and be present in San Francisco at annual meeting to run the pilot program on sight. The dates are around December 9-16
• Familiarity with membership organizations.

ESSENTIAL JOB DUTIES

• Develop, track, and optimize metrics, and devise a system for agile and ongoing reporting; including adjusting tactics to ensure achievement of goals.
• Work closely with internal cross-functional teams and external vendors to ensure an exceptional member experience during piloting and implementation stages.
• Assist in project and event managing real-time testing/piloting efforts at annual conference as well as capturing real-time member feedback. Leads onsite staffing to include troubleshooting any problems.
• Post annual meeting, assist Director, Engagement & Membership and others, with setting strategy for further research and/or program adjustment/implementation.
• Serve as a member product ambassador, keen on educating prospects and customers on program value and capabilities, maintaining a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs.
• Execute regular touchpoints with the member aimed at planning and monitoring value-add activities.

The Choice, Inc.