B2B Customer Success Manager, Fiverr Pro

What’s the job?

Fiverr Pro is looking for a B2B Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth while serving valuable insights across the organization.

Fiverr Pro is a premium service within the Fiverr marketplace that connects clients with highly skilled freelancers who have undergone a rigorous vetting process. It offers access to top-tier talent and provides an elevated experience for clients who require exceptional expertise and results for their projects. It also offers a number of benefits for both businesses and freelancers, including a dedicated Business Success Account Manager and enhanced collaboration tools

Check us out at https://pro.fiverr.com/

The ideal candidate is a natural relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation abilities.

What am I going to do?

• Build and maintain strong, long-lasting customer relationships
• Own the relationship of top Fiverr Business accounts, increasing the retention and growth of Fiverr’s most valuable buyers
• Identify buyers with high growth potential, enlisting them into high touch programs
• Identify business opportunities with buyers to improve retention
• Participate in high-touch initiatives in cooperation of testing with our Product teams
• Assist in the creation of internal and external presentations
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Be a trusted partner for the customer on use-case and product functionality
• Collaborate closely with global team members
• Consulting, matchmaking and project management with relevant buyers
• Onboarding high value customers with a full demo
• Assist with high severity requests or issue escalations as needed.
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

What are the qualifications?

• 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Must have B2B Enterprise experience
• Experience working with and optimizing customer KPIs
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering customer-focused solutions based on customer needs.
• Ability to create structure in ambiguous situations
• Excellent verbal and written communication skills.
• Passion for technology and the Gig Economy
• Driven, self-motivated, enthusiastic and with a bias for action
• Strong analytical skills, with the ability to translate data into insights.
• Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

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