Fiverr

What’s the job?

Fiverr is looking for a dynamic, high-performing team player who thrives in technical writing, content moderation, and engaging with the community to join our team as a Digital Community Forum Manager. If you are an experienced professional who enjoys working with the community, writing for the masses, and providing long-term solutions to your customers, then you’d be a great fit for this position. Our team is looking for someone who quickly adapts to customer needs, and speaks for the voice of the customer in our fast changing environment.

What am I going to do?

• Create, edit, and post engaging content to Fiverr’s digital forum
• Connect with Fiverr Community forum users by engaging in forum conversations, moderating threads, and creating community threads
• Partner with Customer Success Managers to help identify areas for change in the Fiverr network and effectively share their knowledge and respond to specific questions
• Build and maintain relationships, manage expectations and identify roadblocks that require escalation, specifically dealing with product/service feedback
• Work cross functionally with all Fiverr’s Customer Success and Product teams to leverage the feedback received in the forum and create new strategies and KPI’s.
• Maintain Fiverr Brand Voice when communicating with users on a large scale
• Be driven by curiosity and consistently find new ways to add new value in problem solving
• Deliver regular feedback and insights to cross-functional stakeholders such as those within Customer Care, Product, and Retention.
• Be a motivated self-starter that aligns their work with business needs and leverage organization skills to move problems through to completion
• Develop new ways to encourage engagement with Fiverr’s online community and respond to comments and requests and/or connect experts.
• Be responsible for monitoring and moderating all posts on our Fiverr Forum to ensure that questions are answered in a timely manner by subject matter experts and that all user-generated content adds value to the Fiverr user’s self-service experience

Our work model is hybrid, combining remote and on-site work. – 3 days in the office – 2 remote. This allows us to get things done when and where we are most productive.

What are the qualifications?

• Previous experience with forum and/or social community management is a bonus
• 1-2 years of experience in the customer service and/or community engagement experience
• Personally use social media platforms such as Twitter, Facebook, Instagram, Tiktok, Reddit, Pinterest, Youtube, LinkedIn
• Experience with advocating for the Voice of the Customer
• Advanced proficiency in written and spoken English
• Strong ability to operate multiple applications and handle multiple responsibilities at once
• Detail-oriented and data driven Proficiency (analysis in Google Sheets- an advantage)
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Fiverr

What’s the job?

Fiverr is looking for a dynamic, high-performing team player who thrives in technical writing, content moderation, and engaging with the community to join our team as a Digital Community Forum Manager. If you are an experienced professional who enjoys working with the community, writing for the masses, and providing long-term solutions to your customers, then you’d be a great fit for this position. Our team is looking for someone who quickly adapts to customer needs, and speaks for the voice of the customer in our fast changing environment.

What am I going to do?

• Create, edit, and post engaging content to Fiverr’s digital forum
• Connect with Fiverr Community forum users by engaging in forum conversations, moderating threads, and creating community threads
• Partner with Customer Success Managers to help identify areas for change in the Fiverr network and effectively share their knowledge and respond to specific questions
• Build and maintain relationships, manage expectations and identify roadblocks that require escalation, specifically dealing with product/service feedback
• Work cross functionally with all Fiverr’s Customer Success and Product teams to leverage the feedback received in the forum and create new strategies and KPI’s.
• Maintain Fiverr Brand Voice when communicating with users on a large scale
• Be driven by curiosity and consistently find new ways to add new value in problem solving
• Deliver regular feedback and insights to cross-functional stakeholders such as those within Customer Care, Product, and Retention.
• Be a motivated self-starter that aligns their work with business needs and leverage organization skills to move problems through to completion
• Develop new ways to encourage engagement with Fiverr’s online community and respond to comments and requests and/or connect experts.
• Be responsible for monitoring and moderating all posts on our Fiverr Forum to ensure that questions are answered in a timely manner by subject matter experts and that all user-generated content adds value to the Fiverr user’s self-service experience

Our work model is hybrid, combining remote and on-site work. – 3 days in the office – 2 remote. This allows us to get things done when and where we are most productive.

What are the qualifications?

• Previous experience with forum and/or social community management is a bonus
• 1-2 years of experience in the customer service and/or community engagement experience
• Personally use social media platforms such as Twitter, Facebook, Instagram, Tiktok, Reddit, Pinterest, Youtube, LinkedIn
• Experience with advocating for the Voice of the Customer
• Advanced proficiency in written and spoken English
• Strong ability to operate multiple applications and handle multiple responsibilities at once
• Detail-oriented and data driven Proficiency (analysis in Google Sheets- an advantage)
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Fiverr

What’s the job?

Fiverr Pro is looking for a B2B Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth while serving valuable insights across the organization.

Fiverr Pro is a premium service within the Fiverr marketplace that connects clients with highly skilled freelancers who have undergone a rigorous vetting process. It offers access to top-tier talent and provides an elevated experience for clients who require exceptional expertise and results for their projects. It also offers a number of benefits for both businesses and freelancers, including a dedicated Business Success Account Manager and enhanced collaboration tools

Check us out at https://pro.fiverr.com/

The ideal candidate is a natural relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation abilities.

What am I going to do?

• Build and maintain strong, long-lasting customer relationships
• Own the relationship of top Fiverr Business accounts, increasing the retention and growth of Fiverr’s most valuable buyers
• Identify buyers with high growth potential, enlisting them into high touch programs
• Identify business opportunities with buyers to improve retention
• Participate in high-touch initiatives in cooperation of testing with our Product teams
• Assist in the creation of internal and external presentations
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Be a trusted partner for the customer on use-case and product functionality
• Collaborate closely with global team members
• Consulting, matchmaking and project management with relevant buyers
• Onboarding high value customers with a full demo
• Assist with high severity requests or issue escalations as needed.
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

What are the qualifications?

• 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Must have B2B Enterprise experience
• Experience working with and optimizing customer KPIs
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering customer-focused solutions based on customer needs.
• Ability to create structure in ambiguous situations
• Excellent verbal and written communication skills.
• Passion for technology and the Gig Economy
• Driven, self-motivated, enthusiastic and with a bias for action
• Strong analytical skills, with the ability to translate data into insights.
• Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

Fiverr