Engagement Manager

Aquent Studios (aquentstudios.com) is a specialty services division of Aquent (aquent.com), the largest marketing and creative staffing firm in the world. Although that sounds big, the Studios division feels like an entrepreneurial company as our teams work closely to deliver outstanding applications for our diverse clients.

Studios is seeking an experienced Engagement Manager to help support our team working on innovative projects for the technology (software engineering) arm of one of our top manufacturing clients. The Engagement Manager will be primarily responsible for the efficient management of the client’s Managed Service Provider program and will share key account management duties, including ongoing business development and customer success.

Recruiting Management Responsibilities:

• Work closely with the client’s Managed Service Provider, including utilizing the SAP Fieldglass system to acknowledge requisitions and work with Studios Recruiting to manage the candidate recruitment process
• Responsible for technically vetting the candidates based on the job description
• Lead the recruiting process for new roles and work with Studios recruiting to identify and attract candidates that will thrive within our client’s environment
• Work with clients and/or Aquent Managers to drive intake calls and manage the interview process
• Manage and ensure a healthy candidate pipeline for recurrent roles in support of time-sensitive positions
• Support closing of candidates through the interview process including preparing candidates for client interviews
• Lead pre-start onboarding orientation with new hires, immigration, assist with tech set-up and onboarding check-ins specific to client’s onboarding documentation
• Responsible for managing Recruiting scorecard based on Studios performance metrics

Account Management Responsibilities:

• Support employee engagement processes with ongoing check-in conversations to ensure both client and employee needs are being met
• Develop, document, and improve internal processes for client compliance and record-keeping
• Ability to commute onsite to client facilities to lead and support in-person business meetings, as required
• Represent Studios on the vendor management review meetings and candidate intake/spotlight meetings
• Grow the business on an annualized basis by aligning to the Studios Performance Recruiting metrics (aka Managed Service Provider Scorecard KPIs)

Skills, Knowledge, and Experience required for success in this role:

• Prior history with some aspect of Web/Mobile application development and/or technical recruiting
• Successful track record in client services: understands the client’s business with exceptional customer focus
• Experience in using vendor management systems
• Responsive, deadline-driven, and works with a high sense of urgency
• Experience with Microsoft Office (especially Excel) and Google Workspace (especially Gmail, Drive, Sheets, and Docs)
• Ability to communicate and coordinate effectively, and collaborate with multiple stakeholders and groups
• Proficiency in analyzing data, using critical thinking and problem-solving skills
• Flexibility in adapting to new tools and processes

Location

• Chicago (IL), or Rock Island (IL)/Moline (IL)/Davenport (IA)/Bettendorf (IA) area, with the ability to commute onsite to client facilities regularly
• Expected to work supporting Central Time Zone (core business hours are 8am -5pm)

Aquent Studios