(Note: This position is to work onboard)
Position Summary:
This position is responsible for overseeing and managing the technical integrity of all produced entertainment and venues. Maintains standards and performance level of technical production personnel throughout the vessel by providing leadership and guidance for all Entertainment Technicians and Managers. Oversees Technical strategy and ensures all venues run efficiently and at expected standards. Identifies the required areas of work by performing the duties described below either personally or through subordinate supervisors. The Stage and Production Managers will report to the Technical Director who will then report to the Cruise Director.
Job Skills:
- Ensures Technical Operations and strategy for all Produced Entertainment and all venues are at the highest expected standards.
- Works closely with Shoreside Entertainment Team to ensure staffing is consistently at expected par and that the onboard technical team is fully trained and cross-trained into all possible tracks and duties. Ensures all incoming Technical Staff receive appropriate and complete training and handovers whenever possible.
- Oversees creation, upkeep, and proper timely distribution of handover notes generated as required by outgoing technical staff including but not limited to; Stage and Production Managers, Sound and Light Technicians, Head Stage Staff, Entertainment Rigging Specialists, etc.
- Overseas the creation, upkeep, and proper timely distribution of all track sheets for produced entertainment onboard.
- Oversees venue operations/scheduling and all technical standards of produced entertainment (as created, produced and defined by the shoreside entertainment division) including but not limited to – rig checks, preshow checks, daily maintenance of lighting rigs, stage cleanliness, audio mix, scenic/prop repairs etc.
- Attends all produced entertainment events on board whenever possible. Identifies any and all technical issues effecting the operation and works to either resolve them onboard or elevate the issue to the appropriate shoreside support team resulting in a possible vendor visit.
- Ensures the safe execution of all entertainment technical duties and produced entertainment onboard in line with the standards and expectations established by the Shoreside Entertainment Team, SQM guidelines, and Entertainment SOPs.
- Oversees creation and distribution of weekly schedules for all members of the Entertainment Technical team.
- Regular check of Kronos Records to ensure balanced work load across the technical team. Works with onboard SPMs, HSL, and Head Stage Staff to adjust staff scheduling as needed.
- Provides weekly voyage reports and directs real-time feedback to the shoreside entertainment division and Executive Production Team on matters related to all produced entertainment and shipboard technical equipment and personnel when product is negatively affected.
- Daily walk-throughs of all secondary venues making sure proper functionality and usage of all Entertainment Technical equipment.
- Performs several daily checks of all entertainment technical working and storage areas, ensuring they are clean, well maintained and up to standards.
Cultivates Customer First
- Collaborates with the Cruise Director on all matters related to the produced entertainment. When necessary due to technical issues, staffing, or ship conditions; Collaborates with SPMs and Cruise Director to ensure produced entertainment is modified or postponed with minimal impact to the guests and integrity of the product in accordance with the standards established by the Shoreside Entertainment Team.
Leadership Skills
Leads with Passion, Drive and Energy
- Implements Royal Caribbean International’s Royal Way Brand standards for the entertainment function. Reviews audit comments, discusses with subordinate management, and implements audit recommendations. Identifies SOP opportunities.
- Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities.
- Provides leadership and guidance to all onboard Entertainment Technical team members in completing daily tasks.
- Cross Team Collaboration
- Attends all Hotel Operation, Entertainment Operation and Safety, Accident and Prevention meetings, and Shipboard Maintenance Team meetings scheduled by Hotel Director, Cruise Director or any other shipboard officer.
- Work closely with Group Coordinator to provide technical daily support for groups and functions.
- Works with SPMS to oversee all venue and staffing Affairware approval requests.
- Work closely with Activities Manager & Musical Director to schedule and oversee technical support for daily activities and live music sets.
- Works with HEMS, media personnel and interactive Television, Digital Signage, Production media content to ensure efficient execution of relevant produced entertainment.
- Attracts and Develops Talent
- Mentors, develops and provides on-the-job guidance and training to subordinates to strengthen their current performance and preparation for future advancement. Oversees all evaluations, coaching, and disciplinary action for the technical team.
- Oversees the standard and performance of all produced entertainment technical personnel during and related to all entertainment. Observes and evaluates such employees and work procedures to ensure quality standards and integrity are met.
- Oversees and approves all cross training and promotional material related to technical staff advancement, in coordination with the Cruise Director.
- Acts with Integrity
- All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.
Qualifications:
- Five to Seven years progressive managerial experience in professional and theatrical entertainment with specific emphasis and experience in theatrical productions and/or theatrical venues.
- Bachelor’s degree in theater management or related field from an accredited college or university, the international equivalent, or the work experience equivalent.
- Knowledge of policies and practices involved in the human resources function.
- Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work.
- Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment, in coordination with CD
- Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word or related programs.
- General knowledge in the maintenance, trouble shooting, and operation of stage automated systems
- General knowledge of modern sound, light, and rigging systems.
Language Requirements:
- Ability to speak English clearly, distinctly and cordially with guests and staff.
- Ability to read and write English in order to understand and interpret written procedures.
Royal Caribbean Group
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