Royal Caribbean Group

(Note: This position is to work on board)

POSITION SUMMARY

Manages all entertainment and entertainment technical aspects of the main theater and the smaller venues onboard. Maintains the artistic standards and intentions of the Producer, Director and Technical Designer for the production shows. Manages the maintenance program all entertainment technical spaces

Each shipboard employee may be required to perform all functions in various venues and throughout the ship.

1. Coordinates production plans and directs activities of stage crew and performers during rehearsals and performances in the main theater. Oversees all pre-sets and all post performance “put-away.”
2. Coordinates the usage and scheduling of the main showroom and other entertainment lounges and ensures consistent technical support of all meetings, activities and entertainment for special group functions such as but not limited to charters, affinity, promotional, incentive, presentations, and various theme night arrangements.
3. Show call in.
4. Ensures that the integrity of the production shows are maintained.
5. Attends cruise director and/or entertainment department staff meetings as required and disseminates notes or important information to appropriate staff members. Also, may be required to attend technical meetings with the ship’s electricians, facilities manager, shoreside management, contractors and vendors, etc.
6. Takes part in all required inspections of the entertainment areas onboard. Works with the entertainment staff to see that these areas are prepared for inspection and that any items which fail are corrected immediately.
7. Manages the theatrical program in accordance with company policies and SOPs. Assigns duties and responsibilities to employees. Observes and evaluates employees and work procedures to ensure quality standards and services are is met.
8. Provides on-the-job training to staff members to strengthen their current
performance and to prepare them for possible advancement where applicable. Initiates personnel actions such as requests for promotion, counceling and discharges in conduction with the cruise director and HR manager as needed.
9. Schedules, attends and oversees all rehearsals and performances in conjunction with the Dance Captain, musical director and/or onboard technical staff, combined or individually.

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

· Minimum 5 years show stage management experience in Broadway and Vegas style productions in professional theatre or equivalent.
· Knowledge of technical equipment: such as sound, light and rigging.
· Knowledge of music and dance as it pertains to theatrical performances.
· Knowledge of international theatrical production preferred.
· Demonstrated aptitude for the financial aspects of a theatrical operation.
· Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
· Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
· Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive
manner by motivating, developing and managing employees as they work.
· Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.

* MUST HAVE AUTOMATION EXPERIENCE.

·Education: Bachelors, Associates, or Fine Arts degree in theater, stage management, technical arenas preferred.

KNOWLEDGE AND SKILLS

· Ability to speak English clearly, distinctly and cordially with guests.
· Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Royal Caribbean Group

Reports To: Onboard Marketing Manager

Direct Reports: Assistant Casino Manager, Casino Senior Supervisor, Cash Desk Manager, Slot Manager

POSITION SUMMARY

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Drives to achieve or exceed revenue targets.

All duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

• In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.
• Manages, coaches, supports, supervises, and evaluates (in conjunction with the Onboard Marketing Manager) the performance of all direct reports.
• Manages the overall casino and gaming function onboard the vessel. Creates an entertaining gaming environment, which intrigues, attracts and retains the attention of the guests.
• Manages and reviews financial transactions, monitors budget to ensure efficient operation and to ensure expenditures stay within budget limitations. Constantly reviews current operating procedures for revenue-enhancement opportunities, through shipboard marketing efforts, up selling programs, and special promotions, etc. Reviews for final approval requisition estimates for gifts, prizes, product replacements, supplies, purchases, etc.
• Implements Celebrity Cruises’ brand standards for the casino function. Monitors the casino staff to ensure procedures and services are performed in accordance with Celebrity Cruises’ brand standards. Reviews audit comments, discusses with subordinate management, and implements audit recommendations.
• Oversees all casino operations, presentations, activities and quality in all venues. Observes preparation to ensure quality standards are met. Oversees the care and maintenance of all equipment, props, supplies, etc. Oversees all special events conducted onboard the vessel requiring the casino staff.
• On a regular basis, meets with Casino Assistant managers and staff, to review the requirements of the day’s schedule, international guest requirements and disseminates any other company related correspondence, notices, policies, procedures, etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with function managers and/or staff to review guest comments to implement revisions and improvements.
• Maintains a high degree of “floor presence” to observe the casino games, slot machines, cash desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and services are performed in accordance with Celebrity Cruises’ brand standards. Oversees the cash handling functions to ensure the counting and reconciliation processes are conducted according to established procedures.
• Initiates and approves all casino marketing and casino promotions with the OMM, to maximize guest’s awareness and participation of onboard casinos.
• Investigates and resolves casino quality and service issues in a timely fashion, and always with a view to exceeding the expectations of our guests.
• Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.
• Attends meetings, training activities, courses and all other work-related activities as required, and ensures that Casino staff is also in attendance as needed.
• Responsible for meeting the established targets set forth on Balanced Score card including guest ratings, revenue targets, and crewmember satisfaction goals.
• Builds and maintains relationships with Casino VIP guests, and identifies new VIPs based on observation and feedback from staff.
• Continuously analyzes feedback from guests regarding the Casino operation and puts processes in place to improve business practices based on guest feedback.
• Follows all Safety and Environmental guidelines as per SQM, under the direction of the ship’s Master.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

FINANCIAL DUTIES

Financial responsibilities for budget, expenses and/or achievement of revenue targets.

• This position is responsible for meeting or exceeding revenue targets.
• This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment as per SQM.
• Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.
• Ensures the continuous operation of computer related equipment.
• Records production and operational data on specified forms.
• Analyzes operational problems and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly.
• Reviews timesheets and forwards to the Onboard Marketing Manager, for final approval.
• Prepares a variety of reports and letters utilizing personal computer system and equipment.
• Reviews requisitions from subordinate staff and forwards to the Manager, Hotel Operations for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

LEADERSHIP RESPONSIBILITIES

• People management responsibilities to ensure optimal performance of the function.
• Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met.
• Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Mentors, develops, and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.
• Continuously monitors and assess morale of Casino crewmembers. Participates in and openly supports shipboard initiatives to enhance crewmember welfare.
• Demonstrates open, positive support of all corporate initiatives and programs.
• Facilitates and guides team to do the right things, acts as a role model for Celebrity standards of professionalism and integrity.
• Ensures standards of consistency and fairness are maintained by other managers of the Casino Department.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in a cruise line. Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, teambuilding and conflict resolution skills. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.

Intermediate computer software skills required.

• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Royal Caribbean Group

(Note: This position is to work onboard)

Position Summary:

This position is responsible for overseeing and managing the technical integrity of all produced entertainment and venues. Maintains standards and performance level of technical production personnel throughout the vessel by providing leadership and guidance for all Entertainment Technicians and Managers. Oversees Technical strategy and ensures all venues run efficiently and at expected standards. Identifies the required areas of work by performing the duties described below either personally or through subordinate supervisors. The Stage and Production Managers will report to the Technical Director who will then report to the Cruise Director.

Job Skills:

• Ensures Technical Operations and strategy for all Produced Entertainment and all venues are at the highest expected standards. 
• Works closely with Shoreside Entertainment Team to ensure staffing is consistently at expected par and that the onboard technical team is fully trained and cross-trained into all possible tracks and duties. Ensures all incoming Technical Staff receive appropriate and complete training and handovers whenever possible. 
• Oversees creation, upkeep, and proper timely distribution of handover notes generated as required by outgoing technical staff including but not limited to; Stage and Production Managers, Sound and Light Technicians, Head Stage Staff, Entertainment Rigging Specialists, etc. 
• Overseas the creation, upkeep, and proper timely distribution of all track sheets for produced entertainment onboard. 
• Oversees venue operations/scheduling and all technical standards of produced entertainment (as created, produced and defined by the shoreside entertainment division) including but not limited to – rig checks, preshow checks, daily maintenance of lighting rigs, stage cleanliness, audio mix, scenic/prop repairs etc. 
• Attends all produced entertainment events on board whenever possible. Identifies any and all technical issues effecting the operation and works to either resolve them onboard or elevate the issue to the appropriate shoreside support team resulting in a possible vendor visit. 
• Ensures the safe execution of all entertainment technical duties and produced entertainment onboard in line with the standards and expectations established by the Shoreside Entertainment Team, SQM guidelines, and Entertainment SOPs. 
• Oversees creation and distribution of weekly schedules for all members of the Entertainment Technical team. 
• Regular check of Kronos Records to ensure balanced work load across the technical team. Works with onboard SPMs, HSL, and Head Stage Staff to adjust staff scheduling as needed. 
• Provides weekly voyage reports and directs real-time feedback to the shoreside entertainment division and Executive Production Team on matters related to all produced entertainment and shipboard technical equipment and personnel when product is negatively affected. 
• Daily walk-throughs of all secondary venues making sure proper functionality and usage of all Entertainment Technical equipment. 
• Performs several daily checks of all entertainment technical working and storage areas, ensuring they are clean, well maintained and up to standards.

Cultivates Customer First

• Collaborates with the Cruise Director on all matters related to the produced entertainment. When necessary due to technical issues, staffing, or ship conditions; Collaborates with SPMs and Cruise Director to ensure produced entertainment is modified or postponed with minimal impact to the guests and integrity of the product in accordance with the standards established by the Shoreside Entertainment Team. 

Leadership Skills

Leads with Passion, Drive and Energy

• Implements Royal Caribbean International’s Royal Way Brand standards for the entertainment function. Reviews audit comments, discusses with subordinate management, and implements audit recommendations. Identifies SOP opportunities. 
• Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities. 
• Provides leadership and guidance to all onboard Entertainment Technical team members in completing daily tasks.
• Cross Team Collaboration
• Attends all Hotel Operation, Entertainment Operation and Safety, Accident and Prevention meetings, and Shipboard Maintenance Team meetings scheduled by Hotel Director, Cruise Director or any other shipboard officer. 
• Work closely with Group Coordinator to provide technical daily support for groups and functions. 
• Works with SPMS to oversee all venue and staffing Affairware approval requests.  
• Work closely with Activities Manager & Musical Director to schedule and oversee technical support for daily activities and live music sets. 
• Works with HEMS, media personnel and interactive Television, Digital Signage, Production media content to ensure efficient execution of relevant produced entertainment.
• Attracts and Develops Talent 
• Mentors, develops and provides on-the-job guidance and training to subordinates to strengthen their current performance and preparation for future advancement. Oversees all evaluations, coaching, and disciplinary action for the technical team. 
• Oversees the standard and performance of all produced entertainment technical personnel during and related to all entertainment. Observes and evaluates such employees and work procedures to ensure quality standards and integrity are met. 
• Oversees and approves all cross training and promotional material related to technical staff advancement, in coordination with the Cruise Director.
• Acts with Integrity
• All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.

Qualifications:

• Five to Seven years progressive managerial experience in professional and theatrical entertainment with specific emphasis and experience in theatrical productions and/or theatrical venues. 
• Bachelor’s degree in theater management or related field from an accredited college or university, the international equivalent, or the work experience equivalent. 
• Knowledge of policies and practices involved in the human resources function. 
• Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. 
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment, in coordination with CD 
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word or related programs. 
• General knowledge in the maintenance, trouble shooting, and operation of stage automated systems
• General knowledge of modern sound, light, and rigging systems.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests and staff.
• Ability to read and write English in order to understand and interpret written procedures.

Royal Caribbean Group