Reports To: Onboard Marketing Manager
Direct Reports: Assistant Casino Manager, Casino Senior Supervisor, Cash Desk Manager, Slot Manager
POSITION SUMMARY
Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
Drives to achieve or exceed revenue targets.
All duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
- In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.
- Manages, coaches, supports, supervises, and evaluates (in conjunction with the Onboard Marketing Manager) the performance of all direct reports.
- Manages the overall casino and gaming function onboard the vessel. Creates an entertaining gaming environment, which intrigues, attracts and retains the attention of the guests.
- Manages and reviews financial transactions, monitors budget to ensure efficient operation and to ensure expenditures stay within budget limitations. Constantly reviews current operating procedures for revenue-enhancement opportunities, through shipboard marketing efforts, up selling programs, and special promotions, etc. Reviews for final approval requisition estimates for gifts, prizes, product replacements, supplies, purchases, etc.
- Implements Celebrity Cruises’ brand standards for the casino function. Monitors the casino staff to ensure procedures and services are performed in accordance with Celebrity Cruises’ brand standards. Reviews audit comments, discusses with subordinate management, and implements audit recommendations.
- Oversees all casino operations, presentations, activities and quality in all venues. Observes preparation to ensure quality standards are met. Oversees the care and maintenance of all equipment, props, supplies, etc. Oversees all special events conducted onboard the vessel requiring the casino staff.
- On a regular basis, meets with Casino Assistant managers and staff, to review the requirements of the day’s schedule, international guest requirements and disseminates any other company related correspondence, notices, policies, procedures, etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with function managers and/or staff to review guest comments to implement revisions and improvements.
- Maintains a high degree of “floor presence” to observe the casino games, slot machines, cash desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and services are performed in accordance with Celebrity Cruises’ brand standards. Oversees the cash handling functions to ensure the counting and reconciliation processes are conducted according to established procedures.
- Initiates and approves all casino marketing and casino promotions with the OMM, to maximize guest’s awareness and participation of onboard casinos.
- Investigates and resolves casino quality and service issues in a timely fashion, and always with a view to exceeding the expectations of our guests.
- Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.
- Attends meetings, training activities, courses and all other work-related activities as required, and ensures that Casino staff is also in attendance as needed.
- Responsible for meeting the established targets set forth on Balanced Score card including guest ratings, revenue targets, and crewmember satisfaction goals.
- Builds and maintains relationships with Casino VIP guests, and identifies new VIPs based on observation and feedback from staff.
- Continuously analyzes feedback from guests regarding the Casino operation and puts processes in place to improve business practices based on guest feedback.
- Follows all Safety and Environmental guidelines as per SQM, under the direction of the ship’s Master.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
FINANCIAL DUTIES
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
- This position is responsible for meeting or exceeding revenue targets.
- This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment as per SQM.
- Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.
- Ensures the continuous operation of computer related equipment.
- Records production and operational data on specified forms.
- Analyzes operational problems and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly.
- Reviews timesheets and forwards to the Onboard Marketing Manager, for final approval.
- Prepares a variety of reports and letters utilizing personal computer system and equipment.
- Reviews requisitions from subordinate staff and forwards to the Manager, Hotel Operations for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
LEADERSHIP RESPONSIBILITIES
- People management responsibilities to ensure optimal performance of the function.
- Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met.
- Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
- Mentors, develops, and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.
- Continuously monitors and assess morale of Casino crewmembers. Participates in and openly supports shipboard initiatives to enhance crewmember welfare.
- Demonstrates open, positive support of all corporate initiatives and programs.
- Facilitates and guides team to do the right things, acts as a role model for Celebrity standards of professionalism and integrity.
- Ensures standards of consistency and fairness are maintained by other managers of the Casino Department.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
- Two to five years progressive managerial experience in a casino function in a cruise line. Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills.
- Superior customer service, teambuilding and conflict resolution skills. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Intermediate computer software skills required.
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Language Requirements:
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Royal Caribbean Group
Related jobs:
Senior Broadcast Production Runner – Special Olympics Flag Football
Job Description
A leading sports broadcasting network is seeking an experienced Runner II to support operations and production teams during coverage of Special Olympics Flag Football events. This role is ideal for seasoned production professionals with live remote broadcast experience who can assist with logistics, crew coordination, and on-site operational support.
The selected candidate will work closely with production staff to help ensure smooth event execution while supporting broadcast operations throughout the competition.
Job Responsibilities
- Support operations and production teams during live sports broadcasts
- Run errands and deliver production materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and production staff
- Assist with show-related logistics and event operations
- Check in and out daily with the operations team
- Execute production support duties as assigned
- Help maintain efficient workflows throughout the event
- Adapt to changing production schedules and operational needs
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking abilities
- Positive attitude and proactive work ethic
- Ability to work effectively in a fast-paced environment
- Knowledge of basic broadcast operations
- Familiarity with the local area and venue preferred
- Ability to lead and support other runners when necessary
Compensation
- Paid sports broadcast production opportunity
- Work on Special Olympics Flag Football coverage
- Gain experience with a major sports media production team
- Networking opportunities within the broadcast and sports media industry
- Opportunity to contribute to a nationally recognized sporting event
Senior Broadcast Production Runner
Job Description
A leading sports broadcasting network is seeking an experienced Runner II to support operations and production teams during coverage of the 2026 Special Olympics. This role is ideal for seasoned production professionals with extensive live event experience who can assist with logistics, crew coordination, and operational support across multiple competition venues.
The selected candidate will play a key role in helping production teams execute successful remote broadcasts while supporting event operations throughout the competition schedule.
Job Responsibilities
- Support operations and production teams during live sports broadcasts
- Run errands and deliver production materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and production staff
- Assist with show-related logistics and event operations
- Check in and out daily with the operations team
- Execute production support duties as assigned
- Help maintain efficient workflows across multiple event locations
- Adapt to changing schedules and production needs
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking skills
- Positive attitude and proactive work ethic
- Ability to work effectively in a fast-paced environment
- Knowledge of basic broadcast operations
- Familiarity with the local area and venue preferred
- Ability to lead and support other runners when needed
Compensation
- Paid sports broadcast production opportunity
- Work on coverage of the 2026 Special Olympics
- Gain experience with a major sports media production team
- Networking opportunities within the sports broadcasting industry
- Potential for multiple workdays depending on competition assignments
Senior Broadcast Production Runner
Job Description
A major sports broadcast production is seeking an experienced Runner II to support operations and production teams during a live professional football broadcast. This opportunity is ideal for seasoned production professionals with extensive live event experience who can assist with logistics, crew coordination, and operational support for a remote sports broadcast.
The selected candidate will help ensure smooth event execution by supporting production staff, coordinating logistics, and assisting with critical broadcast-related responsibilities.
Job Responsibilities
- Support operations and production teams during a live sports broadcast
- Run errands and deliver production materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and production staff
- Assist with show-related logistics and event operations
- Check in and out daily with the operations team
- Execute production support duties as assigned
- Maintain flexibility in a fast-paced live event environment
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking skills
- Positive attitude and proactive work ethic
- Ability to work effectively in a fast-paced environment
- Knowledge of basic broadcast operations
- Familiarity with the local area and venue preferred
- Ability to lead and support other runners when necessary
Compensation
- Paid sports broadcast production opportunity
- Work on a live professional football broadcast
- Gain experience with professional television production teams
- Networking opportunities within the sports broadcasting industry
Senior Broadcast Production Runner
Job Description
A major sports broadcasting network is seeking an experienced Runner II to support operations and production teams during a live professional football broadcast. This role is ideal for seasoned production professionals with extensive live event experience who can assist with logistics, crew coordination, and operational support throughout a remote sports broadcast.
The selected candidate will help ensure smooth event operations by supporting production staff, coordinating logistics, and assisting with critical broadcast-related tasks.
Job Responsibilities
- Support operations and production teams during a live sports broadcast
- Run errands and deliver production materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and production staff
- Assist with show-related logistics and operational tasks
- Check in and out daily with the operations team
- Execute production support duties as assigned
- Help maintain efficient workflows during live event coverage
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking skills
- Positive attitude and ability to work in a fast-paced environment
- Knowledge of basic broadcast operations
- Familiarity with the venue and local area preferred
- Ability to help lead and support other runners when needed
Compensation
- Paid sports broadcast production opportunity
- Work on a live professional football broadcast
- Gain experience with a leading sports media production team
- Networking opportunities within the broadcast and sports media industry
Senior Broadcast Production Runner
Job Description
A major sports broadcasting network is seeking an experienced Runner II to support operations and production teams during a live NCAA Baseball Regional broadcast. This role is designed for seasoned production professionals with substantial live event experience who can assist with logistics, crew coordination, and operational support throughout a multi-day remote broadcast.
The selected candidate will play a key role in ensuring smooth event operations while supporting production staff, announcers, and broadcast personnel on site.
Job Responsibilities
- Support operations and production teams during live remote broadcasts
- Run errands and deliver production materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and stakeholders
- Assist with show-related logistics and operational tasks
- Check in and out daily with the operations team
- Execute production support duties as assigned
- Help maintain efficient workflow throughout the event
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking skills
- Positive attitude and ability to thrive in a fast-paced environment
- Familiarity with the venue and local area preferred
- Ability to help lead and support other runners when needed
- Knowledge of basic broadcast operations
Compensation
- Paid sports broadcast production opportunity
- Work on a major NCAA Baseball Regional broadcast
- Gain experience with a leading sports media production team
- Networking opportunities within the broadcast and sports media industry
Broadcast Production Runner
Job Description
A major sports broadcast production is seeking an experienced Runner to support operations and production teams during a live championship game broadcast. This position is ideal for individuals with production assistant or broadcast experience who can thrive in a fast-paced environment and help ensure a successful live event.
The selected candidate will assist with logistics, crew coordination, information distribution, and other production-related responsibilities throughout the event.
Job Responsibilities
- Support operations and production teams during a live sports broadcast
- Run errands and deliver production materials as needed
- Assist with announcer arrivals and departures
- Distribute information to crew members and production staff
- Help coordinate on-site logistics and event operations
- Perform various production-related tasks as assigned
- Maintain flexibility in a fast-changing live event environment
- Assist with general broadcast support duties
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Previous Runner or Production Assistant experience required
- Reliable cellphone, text, and email communication
- Strong organizational and multitasking abilities
- Positive attitude and proactive work ethic
- Ability to work effectively in a fast-paced production environment
- Familiarity with the local area and venue preferred
- Basic understanding of broadcast operations
Compensation
- Paid sports broadcast production opportunity
- Work on a live championship game broadcast
- Gain experience with professional television production teams
- Networking opportunities within the sports media industry
Broadcast Production Runner
Job Description
A major sports broadcast production is seeking an experienced Runner to support on-site operations during a live semifinal game broadcast. This role is ideal for production assistants and broadcast professionals who thrive in fast-paced environments and have experience supporting live television or remote productions.
The selected candidate will assist operations and production teams, coordinate logistics, and help ensure the smooth execution of broadcast activities throughout the event.
Job Responsibilities
- Assist production and operations teams during live broadcast events
- Run errands and deliver materials as needed
- Coordinate announcer arrivals and departures
- Distribute information to crew members and stakeholders
- Support show-related logistics and operational tasks
- Adapt to changing production needs and priorities
- Assist with general broadcast and event operations
Requirements
- Must live within 100 miles of the event location
- At least 21 years old
- Authorized to work in the United States
- Valid driver’s license required
- Previous Runner or Production Assistant experience required
- Reliable phone, text, and email communication
- Strong organizational and multitasking skills
- Positive attitude and ability to work in a fast-paced environment
- Familiarity with the local area and venue preferred
- Knowledge of basic broadcast operations
Compensation
- Paid broadcast production opportunity
- Work on a high-profile live sports broadcast
- Gain experience with professional television production teams
- Networking opportunities within the sports broadcasting industry
Parabolic Microphone Operator Needed for UFL Championship Broadcast
Job Description
ABC is now hiring a parabolic microphone operator for the UFL Championship Game at Audi Field in Washington, D.C. This live sports broadcast crew role is ideal for individuals with experience in sports production or a strong understanding of football gameplay. The selected operator will capture field audio using a wired parabolic microphone dish while moving along the sidelines during the championship event.
Job Responsibilities
- Operate a wired parabolic microphone dish during the live championship broadcast
- Capture on-field and sideline audio throughout gameplay
- Move along the sidelines or endline while following the action
- Coordinate with the live production and audio teams
- Maintain professionalism in a fast-paced outdoor production environment
Requirements
- Must live within 65 miles of the event location
- Physically fit and able to stand for extended periods
- Comfortable working outdoors in varying weather conditions
- General understanding of football and live sports coverage preferred
- Ability to follow live production direction efficiently
Compensation
- Paid crew opportunity for a live championship sports broadcast
- Gain valuable experience in live television production
- Opportunity to work with professional broadcast crews
- Build industry connections in sports entertainment production
Parabolic Microphone Operator Needed for ESPN Football Broadcast
Job Description
ESPN is now hiring a parabolic microphone operator for a live football broadcast covering the Houston Gamblers vs. Birmingham Stallions game at Protective Stadium in Birmingham, Alabama. This crew position is ideal for individuals with sports production experience or a strong understanding of football gameplay. Operators will capture live field audio using a wired parabolic microphone dish while moving along the sidelines during the event.
Job Responsibilities
- Operate a wired parabolic microphone dish during the live game broadcast
- Capture on-field and sideline audio throughout gameplay
- Move along the sideline or endline to follow the action
- Coordinate with the broadcast production crew during the event
- Work outdoors in varying weather conditions
Requirements
- Must be physically fit and able to stand for extended periods
- Comfortable working outdoors during live sporting events
- General understanding of football and live sports coverage preferred
- Ability to follow fast-paced live production direction
- Must be available to work in Birmingham, Alabama
Compensation
- Paid crew opportunity for a live ESPN sports broadcast
Crew Members for Theatre Production “Bird-Brained / Feathers”
Job Description
An upcoming theatre production titled Bird-Brained / Feathers is seeking passionate and creative crew members to join the production team. This opportunity is ideal for theatre professionals and emerging creatives interested in gaining hands-on experience in live stage production and collaborative storytelling.
Job Responsibilities
- Support the technical and creative execution of the theatre production
- Collaborate with directors, performers, and production staff
- Assist with rehearsals, technical preparation, and live performances
- Maintain professionalism throughout the production process
- Contribute to a smooth backstage and technical operation
Requirements
- Experience in theatre production or live events preferred
- Open crew positions include:
- Stage Manager
- Lighting Designer
- Sound Designer
- Prop / Costume Designer
- Strong teamwork and communication skills
- Ability to work in a collaborative creative environment
- Passion for theatre and live performance production
Compensation
- Unpaid opportunity
- Negotiable stipend if the production becomes profitable
- Professional theatre production experience
- Opportunity to collaborate with creative industry professionals
Assistant for Entertainment Publicity and Brand Management Team
Job Description
A fast-growing entertainment publicity and brand management company is now hiring an Assistant to support daily operations in Atlanta or Los Angeles. This opportunity is ideal for motivated individuals interested in entertainment, branding, media, and creative project coordination.
The role requires strong organizational skills, professionalism, and the ability to thrive in a fast-paced environment while supporting publicity, brand management, and administrative efforts.
Job Responsibilities
- Assist with daily operations and team coordination
- Support entertainment publicity and brand management projects
- Help organize schedules, communications, and administrative tasks
- Collaborate with team members on creative and business initiatives
- Maintain professionalism while managing multiple responsibilities
Requirements
- Must be based in Atlanta or Los Angeles
- Reliable transportation required
- Strong communication and organizational skills
- Professional, resourceful, and detail-oriented attitude
- Ability to multitask in fast-paced work environments
- Interest in entertainment, branding, and media preferred
Compensation
- Opportunity to gain experience in entertainment publicity and branding
- Professional networking and career growth opportunities
- Collaborative and creative team environment
- Hands-on experience in media and entertainment operations
Junior Publicist for Entertainment Brand Management Company
Job Description
A growing entertainment publicity and brand management company is now hiring an experienced Junior Publicist to join its team in Atlanta or Los Angeles. This opportunity is ideal for ambitious publicity professionals who are passionate about entertainment, media relations, culture-driven campaigns, and brand development.
The role involves supporting publicity initiatives, managing communications, and helping execute impactful campaigns for clients in the entertainment and branding space.
Job Responsibilities
- Assist with entertainment publicity campaigns and media outreach
- Support brand management and public relations efforts
- Coordinate communications, scheduling, and press-related tasks
- Help develop creative campaign strategies and promotional initiatives
- Maintain professionalism in fast-paced entertainment environments
Requirements
- Previous publicity experience required
- Must be based in Atlanta or Los Angeles
- Reliable transportation required
- Strong communication and organizational skills
- Professional, creative, and resourceful mindset preferred
- Ability to multitask and manage deadlines effectively
- Passion for entertainment, branding, and media relations
Compensation
- Opportunity to grow within the entertainment publicity industry
- Hands-on experience with brand management and PR campaigns
- Networking opportunities in entertainment and media
- Collaborative and fast-paced creative work environment