Please note: you must live in New Jersey to be eligible for this role.
Tipico is looking for a Casino VIP Manager to help provide personalized support and service for our most valued online customers, inside our online casino product. As we look to introduce our Rewards Program, we want a VIP Account Manager to help retain our best customers through one-to-one outreach and engagement. As a Casino VIP Manager you will be responsible for casino users classified as VIP with the focus on increasing lifetime value whilst reducing player turnover.
Having a passion or knowledge of casino games is required.
Key duties and responsibilities include:
- Build and maintain relationships through managing a book of existing customers with monthly goals of increasing retention, reducing churn, and capturing incremental revenue
- Monitor and analyze the VIP database daily and take appropriate actions to ensure maximum value throughout their life cycle
- Through regular outreach, regularly communicate with existing and potential VIPs to promote awareness of product updates
- Assist with the ideation, design, and implementation of promotional efforts tailored to VIP players, working alongside our Promotions team
- Assist Loyalty & Rewards Director in obtaining and managing experiential and promotional assets to utilize within Rewards program
- Support existing users by escalating issues, inquiries, and complaints through appropriate channels or resolutions
- Obtain customer feedback to support product improvements
- Work across multiple departments including marketing, compliance, and operations
- Form trust and loyalty with customers by becoming a product and brand expert
- Adhere to strict policies and procedures in a highly regulated market
- Assist in the planning and execution of event activation
Qualifications
- Experience talking to customers on the phone, email, and text
- Excellent interpersonal skills with an emphasis on relationship building, retention, and growth
- The ability to work on multiple projects simultaneously
- Eager to learn and cultivate skills using new tools and software
- Effective communication and conflict management skills
- A self-starter who is well coached and a team player
- High attention to detail
- Ability to sustain a high degree of confidentiality, trust, and integrity
- Exceptional written and verbal skills
- Must be 21 years of age or older with the ability to obtain and maintain the required State Gaming Licenses (NJ)
- You must have the ability to work from home and required in office days (2 per week)
- Bachelor’s degree with a preferred focus in Business Administration, Sales, Marketing, or similar concentration
- 2-6 years in a service or client management role, with experience in cross-selling/upselling
- Casino Gaming, Sports Account Management, Hospitality experience required
Nice to have:
- Knowledge about and / or experience with online casino betting
- Knowledge of the premium hospitality space
- Experience working with Salesforce or other CRM platforms
What’s in it for you:
- Work in an environment where you, your work and ideas matter and have an impact.
- You will be a be part of the newest and up and coming USA online iGaming and sports betting companies in the market.
- Work in a new and young business with high growth potential.
- Build your own success story together with us.
- Work with self-organized, self-responsible and entrepreneurial employees.
- Start-up feeling, backed-up by a leading European sports betting house. We are a high-volume business and are taking off in the US!
- Competitive salary, Medical, Vision, Dental Benefits, Unlimited PTO, and more
Salary for this position is $75k plus annual performance bonus
Tipico – North America
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