The Digital Experience Manager, Social Media reports to the Team Lead, Social Media and is accountable for delivering high-quality, timely, and efficient digital customer experiences through social media. This individual has the ability to articulate the power of the channel and also execute social media programs on behalf of ***’s commercial products & teams. The social media team partners across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business and patient outcomes.
*** believes that well-rounded social media professionals must have experience across multiple aspects of social media marketing, community, and platform management. A successful candidate will have broad experience across all of the following competency areas and deep expertise in at least three of them:
– Paid Social
– Content creation (as the creator or managing the process)
– Organic social media
– Social Listening & analytics
– Community management
– Influencer engagement and activation
– Platform management (such as Sprinklr, Khoros, Sprout Social, etc)
Key Responsibilities:
- Drives customer and patient-centric social media programs, with a bias for quality and efficiency
- Partners with product marketing teams to translate marketing strategy into integrated, omni-channel digital strategies and tactics
- Manages agency partners to ensure high-quality strategy, content, and execution; Leads development of social-first creative
- Works within a social media media management system to develop and adhere to best practices for delivery of social media and ensures partners do as well
- Educate the organization about the best use of influencers and activate them for the benefit of patients and customers
- Leverages internal analytics and external data to support insights and business-focused recommendations
- Understands the interplay between paid media, social media, email, and website touchpoints and can speak to the role each plays across the customer and patient journey.
- Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners
- Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across XO and the broader enterprise
Skills
- An analytical mindset that translates to the creative-side of social media content development
- Deep familiarity with paid social media, including how to buy and optimize campaigns and content
- Highly experienced working within a SMMS, Sprinklr is highly desirable
- Fluency in all social media analytics, across all major social media platforms
- Ability to apply data and analysis to drive decision making
- Strong planning, critical thinking and problem-solving skills to meet goals within the constraints of time and budget
- Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
Qualifications
- Bachelor’s degree
- 5+ years with a focus on social media
- 7+ years experience working in digital/software marketing, digital production, marketing technology, or marketing operations related functions
- Pharma experience or experience in a highly regulated industry is a plus
Tailored Management
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Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities