Security Shift Manager

WE LOVE OUR WORK.:

• Oversee all security operations. Includes security on the casino, landing areas, and in parking lots as well as off site facilities.
• Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
• Provide work direction for security officers.
• Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.
• Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
• Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
• Assist casino management in case of trouble at gaming tables.
• Conduct required safety and emergency equipment checks and safety drills.
• Review security reports.
• Forwards reports to appropriate location.
• Investigates violations of company policies and procedures and gaming laws; writes detailed reports.
• Testifies in court on behalf of Argosy and state gaming boards.
• Acts as interdepartmental liaison during his/her shift.
• Excludes patrons from state gaming board property when appropriate.
• Interview, select and train new team members.
• Review, adjust and administer working schedules of team members.
• Assign and apportion work to be done among team members.
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
• Supervise and manage the work processes or procedures of team members.
• Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Address and manage complaints, grievances or concerns from team members.
• Effectively use, administer and manage rewards and recognition for front line team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Handle customer complaints and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Effectively manage departmental expenses.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Understand and adhere to all bargaining unit agreements.
• Meet grooming and appearance requirements.
• Meet attendance guidelines.
• Comply with all reasonable requests made by management.

BRING US YOUR BEST.:

STAY IN THE GAME. FOLLOW US.:

STARTING SALARY: Starting at $50,284 annually, based on experience