WE LOVE OUR WORK.:
- Oversee all security operations. Includes security on the casino, landing areas, and in parking lots as well as off site facilities.
- Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
- Provide work direction for security officers.
- Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.
- Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
- Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
- Assist casino management in case of trouble at gaming tables.
- Conduct required safety and emergency equipment checks and safety drills.
- Review security reports.
- Forwards reports to appropriate location.
- Investigates violations of company policies and procedures and gaming laws; writes detailed reports.
- Testifies in court on behalf of Argosy and state gaming boards.
- Acts as interdepartmental liaison during his/her shift.
- Excludes patrons from state gaming board property when appropriate.
- Interview, select and train new team members.
- Review, adjust and administer working schedules of team members.
- Assign and apportion work to be done among team members.
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
- Supervise and manage the work processes or procedures of team members.
- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
- Address and manage complaints, grievances or concerns from team members.
- Effectively use, administer and manage rewards and recognition for front line team members.
- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
- Develop, maintain and manage training programs.
- Handle customer complaints and support all customer service programs.
- Understand and adhere to regulatory, department and company policies and procedures.
- Make determinations regarding types of materials, supplies, or tools to be used.
- Supervise and manage attendance and time records of team members.
- Effectively manage departmental expenses.
- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
- Protect and preserve assets of the company.
- Understand and adhere to all bargaining unit agreements.
- Meet grooming and appearance requirements.
- Meet attendance guidelines.
- Comply with all reasonable requests made by management.
BRING US YOUR BEST.:
EDUCATION and/or EXPERIENCE:
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
PHYSICAL DEMANDS
WORK ENVIRONMENT
STAY IN THE GAME. FOLLOW US.:
Equal Opportunity Employer
STARTING SALARY: Starting at $50,284 annually, based on experience
Argosy Casino Hotel & Spa Riverside
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