Argosy Casino Hotel & Spa Riverside

WE LOVE OUR WORK.:

• Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports to guest inquiries and reports issues to Manager for guest recovery.
• Assists in preparing/review of currency transactions reports.
• Verify vault accountability at end of shift.
• Assists with verification of credit line availability.
• Assists with review of multiple transactions logs for accuracy.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Prepare fills and credits for live games when acting as cashier/banker.
• Prepare jackpots as needed.
• Prepare customer deposit and safekeeping log.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

BRING US YOUR BEST.:

• High school diploma/GED; or one to two years customer service related experience, or equivalent combination of education and experience.
• Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

STAY IN THE GAME. FOLLOW US.:

STARTING SALARY: Starting from $44,000 annually, based on experience

WE LOVE OUR WORK.:

• Oversee all security operations. Includes security on the casino, landing areas, and in parking lots as well as off site facilities.
• Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
• Provide work direction for security officers.
• Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.
• Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
• Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
• Assist casino management in case of trouble at gaming tables.
• Conduct required safety and emergency equipment checks and safety drills.
• Review security reports.
• Forwards reports to appropriate location.
• Investigates violations of company policies and procedures and gaming laws; writes detailed reports.
• Testifies in court on behalf of Argosy and state gaming boards.
• Acts as interdepartmental liaison during his/her shift.
• Excludes patrons from state gaming board property when appropriate.
• Interview, select and train new team members.
• Review, adjust and administer working schedules of team members.
• Assign and apportion work to be done among team members.
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
• Supervise and manage the work processes or procedures of team members.
• Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Address and manage complaints, grievances or concerns from team members.
• Effectively use, administer and manage rewards and recognition for front line team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Handle customer complaints and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Effectively manage departmental expenses.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Understand and adhere to all bargaining unit agreements.
• Meet grooming and appearance requirements.
• Meet attendance guidelines.
• Comply with all reasonable requests made by management.

BRING US YOUR BEST.:

STAY IN THE GAME. FOLLOW US.:

STARTING SALARY: Starting at $50,284 annually, based on experience