Communications and Marketing Manager

Job Overview: Reporting to Malteser International Americas’ (MI Americas) Executive Director, this position leads on bilingual (English & Spanish) communications, branding, marketing, public relations, and online community engagement. They will design and implement a comprehensive communications strategy that highlights the human stories behind our humanitarian and development programs in the Western Hemisphere and globally. Additionally, they will support our emergency and crisis response communications, raise awareness on the thematic issues within which we work, engage our existing audiences, capture new audiences, and drive fundraising. The Communications and Marketing Manager will implement this strategy by using inclusive language while upholding our faith-based values, adhering to strict fact-checking guidelines, as well as humanitarian norms. This position is responsible for the management of Communications personnel in the Americas. They will also be responsible for liaising with internal and external stakeholders both in the United States and Europe, relating to our affiliate Malteser International (Cologne, Germany) and others as the need may arise. To apply, please send us an email with your cover letter and resume to [email protected].

Major Responsibilities:

Social Media & Content Creation

• Lead content creation, managing hybrid team in New York HQ, and remote teams in Colombia, and Haiti.
• Lead social media campaigns, ads, etc. across all platforms: Instagram, Twitter, Facebook, LinkedIn, YouTube.
• Liaise with external marketing agency to create content for mail-in (print) fundraising pieces, advertorials, major donor appeals, as well as digital acquisitions/growth, email campaigns, and Google Grants management.
• Develop joint marketing/fundraising campaigns together with the Development Manager.
• Implement digital marketing strategy and manage annual budget.

Media & Public Relations

• Manage and coordinate all public and media relations activities for MI Americas, as well as MI (if and when we engage with global events, case by case basis), including press releases, events, publications, and campaigns.
• Cultivate a media list and active relationship building with local, national and regional journalists, bloggers and influencers. Must be comfortable successfully pitching to reporters.

Design & Publications

• Provide creative direction for all projects undertaken by external agencies while ensuring projects are delivered accurately and on time.
• Ensure brand consistency and compliance with organization’s Design Guidelines.

Website Management (www.orderofmaltarelief.org)

• Manage the organization’s American website and oversee it is regularly updated.

Job Requirements:

• Bachelor’s Degree or equivalent in Public Relations, Journalism, Communications, International Affairs or related area. Candidates with a degree in other disciplines with a proven relevant professional record will be accepted. 
• Minimum 5 years’ related work experience in non-profits, humanitarian aid, public relations, or marketing. Preferably with management experience.
• Experience in web and graphic design, WordPress, Canva, knowledge/content management software, as well as with SEO best practices, Google Analytics, Google Grants, social media management.
• Knowledge of photo and video editing software such as Adobe Photoshop, InDesign, and Premiere.
• High degree of inter-personal maturity, ability to work with co-workers, superiors, and junior staff.
• Fluency in English, advanced knowledge of Spanish, other languages are an asset.
• All candidates must be legally eligible to work in the U.S.
• All candidates must possess a current passport and be able to travel domestically and internationally.

Desired skills and qualities:

• Strong writer and editor, keen eye for photo selection.
• Strategic thinking is a plus.
• Ability to prioritize multiple tasks, use independent judgment and follow-through with minimal supervision.
•  Flexibility, and occasional ability to work off-hours and weekends when emergencies arise.
• Experience with crisis or emergency communications.
• Superior project management capabilities.
• Excellent interpersonal communication skills and ability to work collaboratively with internal and external stakeholders.
• Effectiveness in team process, organization and time management
• Highly organized with an extraordinary ability to implement plans and ensure their completion, meeting very strict deadlines.
• Respectful of faith-based values and environment.

We Offer:

• Compensation range: $72,000 – $80,000
• Health Insurance with a portion of the premium subsidized by employer
• 20 Paid Time Off days per year
• 12 Paid Holidays per year
• 401k with the first 5% matched by employer

Background: Malteser International Americas is the affiliate of Malteser International in the Western Hemisphere and is the worldwide relief and development organization of the Sovereign Order of Malta. The organization provides aid to people in need in around 140 projects in 35 countries, regardless of gender, political belief, origin, or faith. Christian values and humanitarian principles form the basis of its work. Further information: www.orderofmaltarelief.org  

Malteser International Americas