Talent Casting Calls and Auditions

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We Are The Perfect Fit If You

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Servicing

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

Our team is growing, and we are looking for a detail-oriented team player. The Commercial Lines Account Coordinator will provide professional and courteous service to our customers, carrier representatives, and HUB colleagues.

In This Role, You Will

• Process Certificates of Insurance
• Complete Evidences of Property
• Request Loss Runs from Insurance carriers
• Set up activities in broker management system for renewals
• Issue Auto ID cards
• Enter Client information and policy detail into broker management system
• Assist Account Managers with other duties as needed

What You Offer Us

• 1-2 years commercial lines experience (preferred)
• Property and Casualty producer’s license or willing to obtain within 90 days of hire
• Proficient with standard office computer tools; i.e. Microsoft Office Word, Excel, Outlook, etc.
• Excellent written and oral communication skills
• Ability to work in a positive team environment and independently
• Excellent organizational and time management skills

#LI-RB2

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor’s degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

HUB International

Director of Exceptional Scholar Services

Tucson, AZ

OUR MISSION:

• Leman Academy of Excellence offers a rigorous, classical education based on the traditions of Western culture where all disciplines are interrelated allowing scholars the ability to think independently and critically. We purpose to partner with supportive parents, pursue excellence, provide a safe and challenging environment, and instill morals and values in order to produce tomorrow’s leaders today.

CORE VALUES:

Core Values are the key to defining our culture. They drive our decisions and shape our behavior. Below are the Core Values for Leman Academy of Excellence:

• CARE: Every precaution is taken to ensure a safe and secure environment for every scholar, staff and guests.
• CIVILITY: Every scholar, family and employee is treated with respect and as a valued individual.
• COMMUNITY: We strive to build a community where all stakeholders are motivated to be involved and feel connected and valued.
• CLASSICAL EDUCATION: Oversight and training is in place to ensure we are offering a rigorous, scholar-centered, classical education program including high expectations, values and virtues and providing scholars an environment of engaged learning.

SUMMARY:

• The Director of Exceptional Scholar Services is directly responsible for implementing and maintaining K-8 ESS (SPED), 504, ESS and Intervention programs and services in conformance to Leman Academy of Excellence, State and Federal objectives; providing written support and/or conveying information; serving as a resource to scholars, Leman Academy of Excellence families, school personnel and the Board; and maintaining adequate staffing to ensure objectives of programs and services are achieved within budget. This is an Executive Leadership position that reports directly to the CEO.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

A. Required:

• Minimum of a Master’s Degree.
• Valid Arizona Special Education Certification OR related services certification/licensure.
• A minimum of three (3) years of experience in managing/overseeing a special education program.
• Thorough working knowledge of the various laws, compliance, regulations, theories, teaching/therapy strategies, and techniques applicable to special education and related services.
• Knowledge of materials available or needed for the educational progress of special education students.
• Knowledge of Federal and State Special Education laws and requirements.
• A history of ability to work cooperatively with Administration, District staff, development personnel and teachers.
• Valid AZ Driver’s License.
• AZ IVP Fingerprint Clearance Card / Background and Criminal History Clearance.
• First Aid and CPR Certification.

B. Desired:

• Five (5) years of experience in special education programs or related field.
• Evidence of continued professional growth in special education or related area.

SKILLS, FUNCTIONS & RESPONSIBILITIES:

• Collaborates with Leman Academy of Excellence (LAE) Principals and school ESS teachers for the purpose of implementing and maintaining services and/or programs.
• Sets staffing levels for school Exceptional Scholar Services (ESS) for the purpose of providing services with fiscal efficiency.
• Directs personnel, for the purpose of delivering services which conform to established guidelines.
• Ability to model and articulate the terms, concepts, and requirements, both federal and state, related to the provision of Special Education Services, with others to ensure the provision of FAPE.
• Collaborates alongside the CEO/CFO to Develop proposals, new programs, budgets, and grants for the purpose of meeting LAE goals.
• Evaluates LAE and school ESS programs and monitors the implementation of ESS and compliance with regulations in each location, for the purpose of carrying out and achieving objectives within the area of responsibility.
• Facilitates meetings and processes, for the purpose of implementing and maintaining ESS programs and services of LAE which achieve desired objectives.
• Implements assigned programs and/or projects for the purpose of conforming to LAE and state curriculum and/or instructional objectives.
• Prepares documentation and reports data to the Arizona Department of Education (ADE) for the purpose of providing written support, conveying information, and complying with Federal and State regulations.
• Communicates information on programs, services, and regulations to school personnel, parents, the Board, and all LAE campuses for the purpose of understanding of the programs.
• Recruits, hires, supervises, and evaluates LAE-level ESS staff including Speech Pathologists and assistants, School Psychologists, Occupational Therapists, Physical Therapists, and providers of Early Intervention and Early Childhood ESS, for the purpose of carrying out objectives within areas of responsibility.
• Serves as the LAE Representative for IEP meetings when resources beyond school budgets may be considered for the purpose of efficiently managing fiscal resources while meeting ESS regulations.
• Serves as the LAE liaison to the Arizona Department of Education for coordination of ESS services; and manages ESS complaints, for the purpose of providing required services.
• Coordinates with outside agencies to provide services to Scholars and staff, and ensures the offering of appropriate services.
• Supervises the training of ESS instructional assistants.
• Writes LAE Policy for ESS as is needed or required in order to assure program consistency and compliance with state and federal rules in all locations (aids in policy creation for Colorado but is not explicitly supervising).
• Maintains a high level of knowledge regarding developing ESS issues, changes in the laws and case law, and educational methods of educating Scholars with disabilities, for the purpose of managing an excellent ESS program.
• Skill in establishing and maintaining effective working relations and communication with co-workers, vendors, students, parents, the general public and others having business with the school district.

WORK HABITS AND ATTITUDES:

• Be a self-starter with an ownership attitude.
• Demonstrates a strong sense of drive to meet goals.
• Shows initiative and resourcefulness.
• Performs accurate work in a timely manner.
• Meets deadlines and sets priorities.
• Demonstrates flexibility, adaptability, and punctuality.
• Works well with minimum supervision.
• Is dependable and accepts responsibility.
• Shows sensitivity and tact in dealing with others.
• Accepts direction and constructive criticism.
• Cooperates with fellow workers and other departments.
• Follows school policies and safety rules.
• Demonstrates a professional appearance on a daily basis.
• Demonstrates a willingness to work as a team player.
• Embraces collaboration with other professionals.
• Excellent organization, time management and follow-up skills.
• Maintains a professional environment at all times.
• Skills to manage personnel and programs, communicate effectively, problem solve. Knowledge of ESS curriculum and programming, Arizona and Federal education law and regulation, LAE policies.
• Abilities to sit for prolonged periods, provide direction to others and make independent judgments, keep and maintain accurate records, meet deadlines, communicate with individuals of varied cultural and educational backgrounds, communicate in oral and written form.
• Significant physical abilities include reaching/handling/fingering, talking/hearing conversations and other sounds, visual acuity/depth perception/visual accommodation.
• Other duties as assigned.

*Essential functions, as defined under the American with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is illustrative only and is not a complete listing of all functions and tasks performed.

Position Type: Full-time

Campus: District, position will include travel to Leman Arizona locations

Compensation: Leman Academy offers a very competitive benefits package and overall compensation will be commensurate with talent, experience, and education.

Leman Academy of Excellence is an Equal Opportunity Employer.

req23-00830

Pop-Up Talent

*This position is located on-site at our Westlake, OH office

JOB OVERVIEW

The Director, Client Services provides strategic leadership and direction to the Client Services department to drive overall performance. Oversees cost effectiveness, productivity, and the delivery of client support procedures to nurture continuous improvement.

RESPONSIBILITIES & DUTIES

• Develops the Client Services strategy and tactics to drive the necessary changes to improve operating and organizational efficiencies
• Provides strategic direction to the company’s operational goals and objectives
• Oversees the management of Client Services, including staffing, training and development, problem solving, identification of team needs, and department budget
• Develops service-level standards focused on response time and issue resolution
• Establishes policies and procedures to produce high quality customer service delivery and reflect industry best practices
• Manages metrics, performance criteria, policies and procedures to continuously improve the client experience
• Analyzes and summarizes data and trends and formulates strategies to mitigate issues and presents to Executive Committee
• Uses customer insight and root case analytics to identify companywide improvements and presents to relevant stakeholders and Executive Committee
• Identifies new tools and technologies to better service the client
• Utilizes existing tools and recommends other tools to assist with the automation and optimization of client information, queues, and workflows
• Acts as the voice of the client across the company
• Coaches, mentors, and develops team members, oversees new associate onboarding, provides career development planning and opportunities
• Leads associates to meet company expectations for productivity, quality, continuous improvement, and goal accomplishment
• Maintains transparent communication by sharing appropriate organizational information through department meetings and one-on-one meetings, email and regular interpersonal communication

QUALIFICATIONS

• Minimum 10 years of experience in a fast-paced call center manager role, preferably in financial services
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred
• Proven and successful experience driving positive change and influencing enhanced performance in a customer support department
• Established record of exceeding targets, KPI’s and SLA’s in a quality lead and compliant environment
• Proven and successful experience mapping customer journeys and creating customer support strategies

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

• Deep understanding of aligning departmental targets with the business KPIs
• Demonstrated proficiency in Microsoft Office

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Strategic Mindset
• Courage
• Drives Results
• Drives Vision & Purpose
• Develops Talent

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Equity Trust Company

This role will require on-site presence at our facility in the Detroit, MI metro area.

A valid Property & Casualty insurance license is required.

The Licensed P&C Operations Manager will:

Manage the operations ensuring the results of the metrics set by the clients.

• Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations and Performance Metrics (among others):

– Scorecard (Client)

– Quality

– Adherence

– Turn Times

– Throughput

• Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
• FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account
• Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
• Ensures Qualfon DSG complies with the internal metrics:

– Manpower Utilization (Internal Productivity)

– Attrition

– Production (hours)

– Others

– Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met

– Understands and maximizes impact on financial performance of the operations department

– Manages report of productivity in terms of hours has produced vs. Paid hours

– Manages statistics on production (hours of operation), operating costs

– Monitors and analyzes the internal metrics related to the Productivity and Direct Costs, indirect cost, all related to the Financial part

Active communication and direct point of contact with the Vendor Management Offices in the US

• Organizes and attends Conference Calls
• Uses electronic (E-mail, chat, SMS)
• Makes and oversees Operational Escalations
• Strategizes, operates, gives and receives feedback, and escalations
• Provides updates as to the performance of the accounts

Analysis of results and Action Plan creation

• Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
• Identifies gaps
• Defines action Plans for improvement
• Develops and implements strategic action plans and workflow processes
• Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations

Talent Development

• Identifies and develop key personnel
• Provides feedback & coaching in timely manners
• Identifies and recommends training
• Identifies gaps in leadership team and create training and development plans to fills gaps as necessary

Personnel management

• Follows up meetings
• Organizes the agenda
• Forecasts to department training needs to meet desired FTE
• Develops and implements programs that enhance employee motivation and maintain positive work environment
• Provides leadership for management initiatives to develop a good communication between its member to drive performance

Area of expertise (Skills):

• Property & Casualty insurance license is required
• Must possess at least 5 years’ experience in Back Office Operations and Production, with at least 2 to 4 years in a Managerial capacity
• Advanced Microsoft Excel skills is required
• Microsoft Office skills
• Prior Sales experience required

Other Skills and Experiences:

• Six Sigma Green Belt (provided by Qualfon)
• Comfortable with all Microsoft Office products (i.e., Excel, PowerPoint, Outlook, etc.)
• Familiarity with pulling reports and analyzing data

Qualfon

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

We are seeking a highly motivated and skilled Legal Assistant to join a dynamic legal team. In this fast-paced role, you will provide essential support to five attorneys specializing in construction law. Your expertise in construction support, combined with your business acumen, will play a pivotal role in our success.

Responsibilities:

• Collaborate closely with attorneys to manage and organize construction-related legal documents, contracts, and correspondence.
• Coordinate and schedule meetings, appointments, and court appearances for the legal team.
• Assist in the preparation of legal documents, pleadings, and contracts related to construction projects.
• Conduct legal research to support attorneys in preparing cases and advising clients.
• Manage document filing, indexing, and archiving to ensure accurate record-keeping.
• Monitor and track critical dates and deadlines to ensure timely compliance.
• Participate in brainstorming sessions to develop innovative solutions and strategies for construction-related legal matters.
• Maintain a high level of professionalism and confidentiality in handling sensitive information.
• Perform additional administrative tasks and duties as required.

Qualifications:

• Prior experience in construction legal support is required.
• Strong understanding of construction law concepts, contracts, and industry terminology.
• Exceptional organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in legal research and familiarity with legal databases and resources.
• Excellent communication skills, both written and verbal.
• Proactive problem-solving abilities with a creative and business-savvy mindset.
• Strong attention to detail and accuracy, especially under tight deadlines.
• Proficiency in using legal software, document management systems, and Microsoft Office Suite.
• Ability to adapt to a fast-paced and demanding work environment.
• High level of integrity, discretion, and professionalism.

This is a challenging and rewarding opportunity for an experienced Construction Legal Assistant who thrives in a collaborative and results-oriented setting. Please note that this position requires overtime to meet deadlines and support the team’s goals.

Core Talent Services

Innova Solutions is immediately hiring for a Site Services Coordinator

Position type: Contract, 40 hours a week

Duration: 8 months

Location: On Site 94080

As a Site Services Coordinator you will:

The Role

Reporting to the Associate Director, Facilities, Utilities and Engineering, the Maintenance Scheduler/Planner will be part of the South San Francisco Site Operation Facilities, Utilities and Engineering Team. This position will support maintenance team to plan and schedule maintenance activities. He/she will also responsible for BMRAM system administrative work. The role is primarily located in South San Francisco, CA.

Responsibilities

• Ensure work orders are properly assigned.

• Be the point of contact with the external service vendor to support site maintenance activities.

• Ensure service vendor returns their service report to site on a timely manner after onsite service was complete.

• Create purchase requisition to support maintenance activities (e.g. for preventive or corrective maintenance, service agreement, parts…).

• Plan and schedule maintenance work to be performed.

• Coordinate production window in order to perform maintenance activities.

• Act as BMRAM administrator to maintain and upkeep assets in the system

• Responsible to update BMRAM to reflect current status of asset, BOM and asset movement following GMP requirement.

• Document technical work performed accurately and completely.

• Partner with internal customers and suppliers, colleagues and support services to achieve department goals.

• Understand and adhere to internal and external regulations, procedures & policies.

• Effectively communicate safety, quality, technical and training issues to team. Enforce and follow all safety rules and regulations.

• Interact with stakeholders, and vendors.

Required Qualifications

• High School diploma or GED with 4+ years of experience in a GxP environment or comparable field

• Working experience with a CMMS, planning and scheduling, BMRAM system is a plus.

• Experience with purchase system, Ariba system is a plus.

• Excellent documentation skills.

• Strong oral and written communications skills.

• Have some basic GxP knowledge and understanding.

• Team player with a successful history of working with internal departments and external vendors.

• Self-motivated and have the ability to handle multiple jobs with minimal supervision.

• Models our Core Values: Be Bold, Care Deeply, #GetStuffDone – is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.

Full time temporary worker position that will require to be onsite for more than 75% of time, i.e. 5×8 with up to one day a week to be remote.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Amanda M.

Recruiter

PAY RANGE AND BENEFITS:

Pay Range*: Between $31.00 and $31.20 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Innova Solutions

Responsibilities:

• Responsible for the review and oversight of accounting processes, i.e. timely posting of all financial transactions to G/L, maintain the general ledger, generate & post all journal entries, coordinate monthly close, and prepare financial reports
• Manage the accounting functions for specific families that includes; accounts payables, ensuring accurate, authorized invoices and payments are processed in a timely manner
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions
• Manage and reconcile bank accounts
• Reconcile various expenses and intercompany accounts
• Prepare monthly/quarterly financial packages for clients with related work papers
• Assist in preparation of annual tax package and supporting documents
• Establish, modify, document, and coordinate implementation of accounting and accounting control procedures
• Develop trusted relationships with and collaborate with clients to compile project information and resolve issues;
• Deliver a high-quality project on time and on budget; and
• Delegate, review work of, and effectively manage a team of staff

Qualifications:

• Private Client Services/Family Office/High Net Worth accounting experience strongly preferred
• Bachelor’s degree in Accounting required
• Master’s degree in Accounting a plus
• CPA required
• 5+ years related accounting experience
• High level of integrity and respect for the confidential nature of the information
• A “can do” attitude and willingness to go above and beyond is highly desired
• Strong understanding and ability to interpret and prepare financial statements and financial reports
• Well organized, strong attention to detail, effective time management
• Strong knowledge and experience in QuickBooks
• Strong knowledge of Microsoft Excel, Word, Outlook, PowerPoint
• Proven record of communicating, both verbally and in writing, in a professional manner
• Strong interpersonal skills and desire to work directly with clients
• Ability to work independently and follow through on assignments with limited direction
• Strong time and project management skills
• Bilingual, a plus

Meraki Talent Ltd

*****THIS POSITION IS NOT REMOTE******

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

We are seeking a Senior Manager Outreach Manager to lead our centralized member outreach efforts at WellBe. This leader will help provide guidance, focus and execution to the strategic direction of the Outreach Center to include but not limited to inbound, outbound, quality and training department development and direction. Work as a cross-functional leader to build transparent, impactful and collaborative member related services within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience and a passion for patient satisfaction.

Role & Responsibilities

The Senior Manager Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.

• Develop and establish division goals, accelerate our member engagement and communication model to drive overall performance.
• Define & implement strategies to improve member experience and engagement, scale multiple teams, develop talent and improve retention.
• Participate in the development of roles, enhancement of tools, and assessment of outreach center effectiveness and efficiency.
• Implement growth strategy and develop new processes as necessary to enhance WellBe centralized outreach center performance.
• Build collaborative relationships within the outreach center leadership team as well as cross functionally that fosters productive partnerships and encourages process improvement.
• Prepare reports and analyze outreach center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Participate in the strategic oversight of the Outreach Center developing tools and assessing call center effectiveness and efficiency.
• Work closely with the Vice President of Contact Center Operations to develop and best-fit improvement plans as well as make recommendations and needed adjustments based on employee and member feedback.
• Championing change and improvements across the patient experience.

QUALIFICATIONS

Educational/ Experience Requirements:

• Bachelor’s degree in business or equivalent experience
• 7+ years of current experience in management within a contact center
• 3+ years of current experience managing large teams and building structure and processes

Required Skills and Abilities:

• Proficient in Microsoft Office Suite, especially Microsoft Excel, Word, and PowerPoint
• Experience using a Customer Relationship Management (CRM) systems
• Proficiency in call center software (CCaaS) (e.g. RingCentral, Five9, Etc.)
• Proficiency with navigating EHR and scheduling systems
• Healthcare industry (Medicare) knowledge is a plus
• Desire to tackle complex challenges and transform them into solutions.
• Proven ability in managing multiple priorities, with the ability to work in a fast-paced environment.
• Ability to form solid cross-functional relationships and influence others to drive to a common goal.
• Strong organizational, problem-solving and analytical skills.
• Demonstrated strategic and impactful leadership with global support teams in highly collaborative environments.

Supervisory Responsibility: This position will have supervisory responsibility

Travel requirements: Travel may be required up to 20%

Work Conditions: Ability to lift up to 20lbs. Moving, lifting, or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 50lbs. Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

WellBe Senior Medical

Our client is a leading provider of a wide array of engineering services including land development, surveying, local government services, water resource engineering and structural engineering, as well as traffic, roundabout, and transportation engineering.

They are seeking an experienced Director of Local Government Service Lines to join their impressive team and provide expertise and value to their current and future growth initiatives.

OVERALL RESPONSIBILITIES

• Developing annual Service Line (SL) business plan that includes short and long-term vision
• Working with the Director of Operations to identify and implement process improvements
• Establishing a culture that encourages innovation while applying a risk mitigation strategy
• Ensuring company culture is maintained within SL (champions/lead by example)
• Billing/contract cost development practices
• Business Development – driven to create opportunities and nurture lasting relationships.
• Budget creation and management
• Implementing and maintaining Quality Control Process

DESIRED EXPERIENCE

• 10+ years of experience in Municipal Engineering, including project management of design and construction projects and direct coordination with clients.
• Experience in the design and/or construction of transportation, utility, facility, or hydraulic systems or structures. (Water/Sewer experience preferred.)
• Manage multiple municipal engineering projects, overseeing the entire project lifecycle, including establishing project timelines, designs, and budgets.
• Manage, mentor, and assist staff with individual development.
• Collaborate closely with clients, internal teams, and construction professionals to ensure project deliverables meet established deadlines and specifications.
• Interface with clients regularly, providing updates and exceptional customer service.
• Track/manage the scope, schedule, budget, quality, and profitability of all projects within the service line.

MISSION

They are community builders dedicated to improving infrastructure, advancing people, and making a tangible difference in everything they do because what they do matters!

VALUES

Be you | Own It | Do What’s Right | Make it about “We” | Work Hard | Play Harder

Pareto’s Talent a LIFT Consulting Company