San Francisco Casting Calls & Acting Auditions

Job Title – Sr. Brand Manager

Pay rate – $60.00 – $66/hr

Job Location – 6220 America Center Drive, Suite 100, San Jose, CA 95002

Duration : 6 onths Contract

Job Description –

The newly formed brand team at BILL is on a mission to take the brand to the next level of growth. If you’re a strategic thinker and an active doer that can push programs to sprout and excel within change, then this might be your gig.

We are seeking a Contractor to help the team expand its impact over the course of the next 3-6 months. Some of the many things you will do in this role – naming and brand architecture, brand education, brand guidelines, driving consistency of application of our brand, etc. This is a new team and the opportunities to have impact are boundless. You will report to the Senior Director of Brand Marketing.

If you have a passion for building iconic brands and are a strategic thinker and problem solver who is adept at working cross functionally to deliver strong team results, we’d love to hear from you!

Responsibilities

• Brand Architecture and Naming:
• Lead the development of product/feature/initiative names, working closely with product, engineering, marketing, customer experience and legal
• Work closely with the Sr. Director of Brand to facilitate the execution of brand sunsets and brand acquisitions across the organization.
• Brand Consistency:
• Educate employees across the organization on our BILL brand by developing training materials for new and existing employees.
• Work with teams across the organization to ensure our brand is being applied consistently across our owned and non-owned experiences; identify areas where we have gaps/inconsistencies and quickly drive to solutions to address those gaps
• Rewrite our brand guidelines in partnership with the creative team to help drive consistency of application and understanding of our brand.
• Collaborate closely with partners throughout the organization on ad hoc initiatives that affect perceptions of our brand (including Product Marketing, Marketing Insights, Product Management, and Legal)

Minimum Requirements

• 10+ years of experience in brand management and strategy
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications

• Experience leading naming initiatives either within an agency or in-house
• Experience working in-house on brand sunsets and brand acquisitions
• Experience working at an emerging brand that is expanding its product portfolio
• Experience working at a brand strategy agency and ideally in-house within a brand team
• Experience accurately prioritizing and ensuring key initiatives move forward, managing programs at the same time, and working with many different internal and external teams through execution
• Experience working in highly-cross functional organizations, collaborating with creative, research, measurement and marketing counterparts, where influence as well as direct responsibility matter in equal measure
• Skilled at taking charge of a problem/situation and creating order
• Can think strategically, but also handle details with accuracy
• Flexible, resourceful and adaptable to change
• Demonstrated ability to simultaneously manage multiple projects in parallel and manage a wide array of internal and external stakeholders

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

SUNA Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Suna Solutions

About us:

Botrista provides beverage solutions to foodservice operators by leveraging easy-to-use equipment (the DrinkBot) alongside a line of pre-packaged ingredients (BiBs) to deliver a variety of craft beverages, including infused teas & lattes, flavored lemonades, iced coffees and more! Botrista enables brands to add a mini-tea shop to their menu without the operational complexities. Operators can now offer high margin items without the investment in a full bar. Our system takes up just 5-sq ft and enables customizable drink recipes at the touch of a button. We automate the portioning, dispensing and mixing process to deliver a fresh and consistently blended product in under 20 seconds. www.botrista.com

Position Summary:

We are looking for an extremely motivated, passionate and energetic Market Development Manager (MDM) in San Francisco to join our growing Sales team here at Botrista! The MDM position develops, maintains, and grows On Premise business within an assigned territory. This position will be responsible for new account acquisition & account development and retention within an assigned territory.

Position Responsibilities may include, but not limited to:

• Generate new sales opportunities through outbound cold calling, email and in-person visits
• Manage current accounts in market to successfully expand across the brand, both at a local and national level
• Effectively prospect assigned territory and qualify prospects – utilize prospecting tools to generate leads
• Tracks daily, weekly and monthly call activity and performance measurements against assigned goals and expectations
• Focus on single outlet & small business chains in the local area
• Follows the sales process for new account acquisition and account development and retention
• Develop good customer relationships to identify and drive product opportunities for future sales
• Review business results with customers
• Assure account and customer standards are met
• Activate local sales initiatives, programs, and tools to accelerate growth opportunities
• Acquire specific number of accounts based on assigned territory opportunity Other projects or duties as assigned.

Minimum Qualifications:

• Bachelor’s degree
• Preferably 3 years of sales or business development experience.
• Proactive, motivated, and interested in working in a fast-paced startup environment
• Highly effective communication skills, with ability to build rapport
• Time management/organizational skills
• Valid Driver’s License and Car required

Salary Range:

• Pay: $70,000.00 – $80,000.00 per year. (Position will be eligible for individual commissions and bonuses.)

Benefits:

• 401(k), Dental and Health Insurance, Paid Time Off, Vision Insurance

Botrista Technology, Inc.

POSITION SUMMARY:

Responsible for managing the Supply Chain contract process, vendor relationship and category management functions for various food, beverage and supply products; maintain continuous supply at the best possible price consistent with acceptable quality and food safety standards, quantity, and reliability of a source, including assuring the timeliness of delivery and accuracy of orders.

KEY DUTIES/RESPONSIBILITIES:

• Through the Category Management process, manage food, beverage and supply categories to minimize company food cost and reduce potential risk to the success of the organization. Strategically evaluate and manage the supplier selection process including the issuance of request for proposals and the resulting analyses of the proposals. Effectively negotiates, approves, and qualifies vendors within limits of authority. Continually ensures that strategic supplier sourcing methods, inclusive of the identification, evaluation, and recommendation of global sources of supply, are developed and implemented to support effectively evolving business requirements.

• Manages all facets of the business relationship with the supplier community. Drives product innovation in working collaboratively with Product Marketing, Research & Development, Quality Assurance, Food Safety and other departments to ensure successful cross-functional execution of new products and promotions. Identifies new suppliers that support strategic innovation; manages existing suppliers to bring innovation to their products and processes through production efficiencies, value engineering and continuous improvement to systems and costs within their organizations; manages alternative product sources and ensures standards are met across vendors. Develops supplier metrics that identify strengths and opportunities to improve performance; tracks vendor performance and identifies areas of improvement.

• Performs supply risk assessments of raw materials, production, suppliers, regulatory issues, economic and other issues to identify trends and opportunities; assesses data; creates strategic plans to improve cost and ensure supply

• Develops and provides ongoing forecasts and supply position recommendations regarding all assigned commodity categories. With minimum direction, recommends futures positions and hedging strategies, if applicable. With minimal supervision, identifies and implements rational forward positions which reduce cost or minimize future cost exposure, resulting in effective cost management.

• Oversees annual ingredient cost budget and period forecast projections within assigned areas of responsibility.

• Supports Technical Services and/or R&D in the development and testing of new products and value-added products for all promotions and menu additions. Ensures new products and optimized products are successfully tested and implemented, as appropriate. Manages projects within all areas of the supply chain to achieve continual improvements in efficiency and elimination of non-value added costs. Works in coordination with Technical Services to address and resolve ongoing supply chain quality issues.

• Effectively manages cross functional projects and relationships to ensure all appropriate projects have necessary cross-functional representation, inclusive of franchise involvement. Communicates and involves appropriate franchise and company personnel to obtain proactive input, to ensure project parameters are effectively established. Provides timely and thorough updates to appropriate franchise and company personnel to ensure ongoing project alignment and that feedback is received and acted upon as appropriate.

QUALIFICATIONS:

Education – Bachelor’s degree or equivalent, preferably in Business Administration, Economics, Agricultural Economics, Finance or related field.

Experience – 4+ years related purchasing experience, preferably in a foodservice chain headquarters procurement organization.

Skills/Knowledge/Abilities – Strong analytical, decision-making, negotiation, interpersonal, customer service, and oral and written English communication skills. Proficient knowledge of the food manufacturing/distribution industry and purchasing practices and procedures. Working knowledge of personal computers and related software applications (Microsoft Office preferred).

Physical Requirements – Ability to speak/hear clearly in person and on the telephone. Ability to type on a computer keyboard. Ability to travel to various locations approximately 20-25% of time as business needs require.

The range for this position is $92,400 – $129,400 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.

Jack in the Box

Director of Product Development

Job Description

Location

Vernon, CA

Job Type

Full-time, In-house

About the Company

Many clients have a vision to grow apparel collections, but lack the knowledge, resources, and experience to do so in an impactful way. Reach’s mission is to provide clients with a turn-key solution to grow seasonal apparel businesses by designing, developing, and delivering high quality, on-trend apparel and accessories.

Reach is made up of a team of highly motivated individuals with a genuine passion for product. We have decades of combined experience in building brands and equipping clients with the tools to thrive. We’re in constant pursuit of perfecting our craft, and work as a team to solve problems, overcome challenges, and celebrate victories together.

About the Position

Reach is looking for a Director of Product Development who will play a vital role on the leadership team. This role will report to the Director of Business Development and will lead the development, innovation, and execution of all products for Reach. They will have 3 direct reports and be responsible for the management and leadership of the product development team. This person will work closely with the sales and creative departments to make sure our product offering is aligned with our target market and overall business objectives.

Big picture responsibilities include developing the systems and procedures for product development that align with the overall business objectives. This includes creating and implementing a thorough QA process for our internal team and 3^rd party vendors, developing a channel for product innovation and refinement, and professional development of the product development team.

Daily tasks will likely include managing timelines to ensure product launches meet deadlines, inspection of samples, creative concepts, and other materials are being produced within spec and in accordance to our quality assurance standard. They will also be responsible for the management and oversight of the product development team as well as our overseas factories.

What We Are Looking For

The ideal candidate needs to be extremely organized, and comfortable with ambiguity. We know exactly where we want to go, we just need help forging the path to get there. This person will need excellent communication and interpersonal skills in order to build strong relationships with team members across departments as well as overseas factories and vendors.

The Director of Product Development will need to be extremely creative to consistently innovate product categories. Developing new materials, hardware, and other creative product details that are market specific will help us stay at the forefront of custom apparel and accessories.

On the flip side, comfortable managing complex projects simultaneously as well as keeping other people on schedule. Without strong analytical and problem-solving skills, product development will fall off track and cause issues for every other department in the business.

Skills and Qualifications

·     5+ years in product development with at least 3 years in leadership role

·     Natural leadership skills, including the ability to motivate and manage teams

·     Experience and understand of the headwear, apparel, and accessories product development

·     Be able to effectively collaborate cross functionally to ensure market specific product is being produced

·     Passion for product development with a keen eye for design and innovation

·     Excellent time management skills and being able to execute within tight deadlines

Next Steps

If this job description sounds like something you have the passion and capability to do, send us your resume. If your resume stands out, we will set up a phone call. From there we will do two in-person interviews and then present an offer letter to the ideal candidate. Simple as that!

Salary and Benefits

$110,000 – $130,000 per year depending on experience

$500 monthly healthcare credit

PTO

Reach MFG

Are you a Senior Brand Manager who has worked for a National or Global Brand and now looking to level up a brand in the startup space? Are you a Senior Brand Manager with one or two promotions on your resume and seeking your next Brand Management move? Are you a Brand Manager seeking creative excellence and innovation, and lives and breathes brand strategy? If yes and interested, continue reading…

I am continuing to partner with a profitable, growth-stage startup client that is hiring a Senior Brand Manager to help take the brand and business to the next level. As a Brand Manager, you should be highly creative, forward thinking, extremely organized, and interested in joining a fast-growing subscription-based health and wellness company.

With a formidable management team of industry experts and a vast consumer business pipeline, my client is well-positioned to expand their team in proportion to the growth of their business. The company is already profitable, with an 8-figure ARR, and has grown close to 8x in the past year. Founder/CEO has led several successful venture-backed companies and has a track record of mentorship and promoting from within.

Role & Responsibilities:

• Manage all aspects of the marketing plan from idea and strategy creation to final execution and iteration
• Work with the leadership team to establish a consistent, differentiated, and scalable brand designed to establish company credibility as a thought leader in the space
• Analyze consumer-trend and market dynamics to develop creative strategies and recommendations for future brand and growth marketing activities
• Implement brand and performance marketing campaigns and engaging content designed to drive conversion across all channels
• Work collaboratively with acquisition, affiliate, email, agencies, copy, product, and customer service
• Drive and project manage new physical product line extensions from a creative, brand marketing, and portfolio perspective
• Help define and manage the deployment of brand messaging across the website, advertising campaigns, and the product
• Help with the development and messaging of the brand narrative
• Create a playbook that catalogs performance of different creative concepts with the goal of documenting what works and what doesn’t work to help drive efficient sales

Skills / Experience Needed:

• 4+ years of experience in brand management, brand marketing, or marketing management
• Experience in the Telehealth, beauty, subscription, cosmetics, luxury or health & wellness verticals
• Experience in developing brand identities through multi-channel marketing
• Experience in both brand and performance focussed creative – proven track record of developing complementary assets that meet the needs of each channel
• Ability and mind-set to create and iterate based on performance-based results
• Excellent verbal and written communication and interpersonal skills
• Proficient in using marketing tools and software
• A passion for the DTC space
• Strong team player with the ability to work in a semi-remote team environment
• Ability to work in a fast-growing organization, drive change, and build from scratch
• BS/BA Degree

What is being offered:

• Opportunity to be one of the first 25 employees in one of the fastest growing businesses in Los Angeles, CA and be a key player in building a high growth startup
• Join an organization that is passionate about the work their doing day in day out
• Entrepreneurial environment
• Leadership growth opportunities
• Various work capabilities: In office, hybrid (1-2 days per week in the office)
• Base Salary + Strong Equity component
• Unlimited PTO
• Medical, Dental, Vision, and 401k Benefits
• Other perks, including a $100 monthly wellness reimbursement

If you are a Senior Brand Manager who is interested in expanding brand recognition for an innovative direct to consumer / subscription-based platform in LA, please apply today.

FILD Search, LLC

Job Summary:

We are seeking an experienced Product Manager to join our client’s team. The successful candidate will be responsible for managing complex Web products and integrations, and overseeing custom software/product/website development while ensuring the successful delivery of projects on time and within budget. The ideal candidate must possess strong analytical skills, experience in tracking KPI’s, and must be able to solve problems in a fast-paced environment. This position is full time, with full benefits and offers a hybrid work schedule with 2 days onsite in North County, San Diego and 3 days remote giving you flexibility you need.

Key Responsibilities:

• Manage the entire product life cycle from ideation to launch, ensuring successful delivery of projects on time and within budget.

• Develop and execute product strategies in line with company objectives, market trends, and customer needs.

• Conduct market research and analysis to identify market trends, customer needs, and competition.

• Serve as a liaison between business stakeholders and technical team, facilitating cross-department communication.

• Effectively collaborate with all stakeholders in the development of designs including business stakeholders, UX, development, marketing.

• Define and track key performance indicators (KPIs) to measure the success of the product and identify areas for improvement.

• Monitor and analyze customer feedback, reviews, and complaints to continuously improve the product.

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.

• Work closely with development teams to ensure successful implementation of custom software development projects.

Qualifications:

• Bachelor’s degree in a relevant field such as Computer Science, Engineering, Business Administration or other related degree.

• At least 5 years of experience in product management, ideally with a focus on Web development and integration projects.

• Strong analytical skills and experience tracking KPI’s.

• Strong problem-solving skills and experience in a fast-paced environment.

• Experience managing complex products and custom software development projects.

• Excellent written and verbal communication skills.

• Strong leadership skills and ability to work well with cross-functional teams.

• Knowledge of the healthcare industry, including regulations, standards, and trends.

Robert Half

Job Summary:

The Senior Channel Marketing Manager is responsible for developing, driving and leading channel marketing strategies for ECOVACS Americas. This individual will create a process to support varying commercialization strategies to drive business growth and achieve channel revenue goals for both in-store and online retail businesses of ECOVACS.

The position requires on site in our San Mateo office.

Responsibilities:

• Develop channel marketing strategies to support growth for both in-store and online channels
• Review Sales/POS/Promotions analysis to provide strategic, actionable recommendations for channel offerings, demand and retailer planning
• Oversee promotion planning and the entire product assortment & merchandising across all retailers
• Work closely with Brand Marketing, Sales and Go-to-Market/Product teams to align brand, sales and product strategies with actionable channel marketing plan to ensure growth
• Lead engagement with key customers to provide a visible brand and category champion
• Analyze, evaluate and recommend programs to both optimize existing retail and marketing channels and grow new channels
• Manage budget and assure financial compliance
• Spearhead spending guidelines and make decisions based on ROI analysis
• Create channel campaigns to expand market share and pursue aggressive growth targets.
• Utilize data and shopper insights to provide recommendations to drive category distribution and market share
• Manage relationships with retail partners and buyers
• Manage trade and retail shows including CES

Requirements:

• 30% Travel
• 7-10 years of Channel Marketing experience for tech gadgets or home appliance categories.
• Significant Channel Marketing experience with BestBuy, Costco, Walmart, Amazon, Target
• Managed both in-store and online retail marketing
• Direct experience working on retail affiliate programs
• Self-starter and individual contributor
• Experience managing CES, retailer events and trade shows a plus
• Bachelor’s Degree

We offer a generous 401k matching, benefits and time off.

Relocation assistance can be provided for candidates who can relocation to the California bay area.

About ECOVACS

ECOVACS ROBOTICS is singularly focused on advancing robotic technologies to serve the world and create a holistic ecosystem between human and robotics in lifestyle and production. Celebrating their 25-year history in smart home development and 100% ownership of its R&D and manufacturing, the company leads the market with over 1,000 patents and innovative product development in home service robotics. Over the last 25 years, ECOVACS transformed from a visionary startup into a global corporation with a mission of Robotics for All. Starting with their very first robotic vacuum cleaner debut in 2009, followed by the introduction of AIRBOT, robotic air-purifier, WINBOT, robotic window/surface cleaner, and most recently, GOAT, robotic lawn mower, and DEEBOT Pro, commercial cleaning robot, alongside several best-in-class technology introductions, ECOVACS Robotics has expanded into an ecosystem to serve the real needs of users and consumers around the world, with no plans of stopping anytime soon.

Designed to change the way people live and work, ECOVACS has become an award-winning household essential. In 2020, ECOVACS was awarded a Good Design Award and a PC Magazine’s Editor’s Choice Award. In 2021, Better Homes & Gardens named ECOVACS a Clean House Awards winner, and TWICE included ECOVACS in its 2021 CES Picks Awards. And in 2022, CES named the DEEBOT X1 OMNI a CES Innovation Award Honoree. For more information, please visit: https://www.ecovacs.com.

Pay Equity:

Ecovacs is committed to the principle of pay equity – paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on level of experience. Ecovacs has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay within the San Francisco Bay area. If you live outside that region, the range is subject to change.

Base pay is one part of our total compensation package and is determined within the range provided above. This provides the opportunity to progress as you grow and develop within a role.

ECOVACS ROBOTICS

Marketing Analytics Manager

San Diego, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

Marketing Analytics Manager

Los Angeles, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

SUMMARY

The Customer Service Manager is responsible for leading the customer service (CS) function for Bobrick in North America. This position will drive effective and efficient customer problem solving by leveraging a digital self-service approach backed by a trained and responsive CS team. Reporting to the Director of Customer Service as the corporate-based CS Manager, you will be responsible for strategically driving programs and operations processes/policies that support the growth and performance of the team, while providing high-value treatment to our customer base. You will identify and implement process improvements across the team and make CS policy recommendations that align with the strategic direction of the company and/or provide better service to our customers. As the corporate CS Manager, you will lead a distributed team with a combination of direct and indirect reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction, coaching, and support to CS management and Customer Service Representatives (CSRs) to solve our customers’ problems, build trust/relations, and provide a value-add to Sales function and the entire business.
• Take ownership of CSRs tactical questions, productivity, and team opportunities through leadership and teamwork. Monitor call and service quality to ensure team service level is consistent with the mission and brand promise.
• Set high performance standards and work across the business to establish key performance indicators. Monitor performance against those standards and work with the CS department and other functions to adjust and improve as necessary.
• Perform quantitative data analysis to make financial and operational decisions regarding customer facing opportunities domestically for Bobrick brands. Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Recruit, coach, mentor, and develop CSRs and nature an environment where they can excel through encouragement and empowerment.
• Periodically maintain customer service requirements through feedback with customers; visiting internal and external operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Maximize customer operational performance by providing resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing problems.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Ensures Customer Service job modules are accurate, current, and consistently used and followed during employee training.
• Plans and directs employee training and development to ensure the best systems, methods and product information are available to all personnel by utilizing and continuously working with HR to update the module program.
• Analyzes and organizes office operations and procedures, including Customer Service, Order Processing, and other administrative functions like deductions, credits and pending returns. Evaluates office flow, revises procedures, or devises new methods to improve efficiency of workflow based on priorities.
• Represents Customer Service in various meetings, charter teams, and task forces by acting as advocate for Customers and Distributors to ensure their needs are communicated internally through effective cross functional communication and collaboration (i.e. a keenly be aware of impact on and improvement of the customer experience).
• Foster collaboration amongst Customer Service, production and shipping departments, as well as other divisions, factory representatives, distributors and end users to effectively resolve issues.
• Participate in the development, communication & administration of Customer Service policy & procedure guidelines for all Bobrick Customer Service within North America.
• Co-ordinate and manage customer service projects and initiatives, including Distributor Satisfaction Index and quarterly business reviews. Leads or participates in system development/enhancement projects to continually improve our customer experience via technology and systems.
• Directly supervises 10-15 employees in the Customer Service department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; develops employees to raise standards of performance.

QUALIFICATIONS

• Bachelor’s degree (BA) from four-year college or university
• Require a minimum of three years of progressive supervisory experience or the equivalent. Three to five years of B2B customer service supervisory experience (preferred)
• Strong client facing communication skills
• Advanced troubleshooting and multitasking skills
• Ability to think strategically and develop a solution oriented approach
• Strong problem-solving abilities, with a focus on providing exceptional customer service.
• Able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
• Experience in the Manufacturing industry is a plus.

Bobrick Washroom Equipment, Inc