San Francisco Casting Calls & Acting Auditions

Area Four Industries is the global market leader in the design and manufacture of structural staging equipment for the entertainment technology market. The company’s TOMCAT brand is now looking to expand upon its present infrastructure in the North American market by hiring a Product Manager to be based at either its Knoxville, TN or Newbury Park, CA locations.

This newly created role will be responsible for the product management of a new electro-mechanical product line and to manage its preparation for market including performing market research, vendor relationship management and the creation of training programs for internal and external shareholders.

Area Four Industries’ current nine locations include four factories in eight countries spread over six time zones so a willingness to travel and potentially work odd hours as business demands require will be an important attribute of the successful candidate.

Reports to:

Vice-President – Sales & Marketing

Main Responsibilities

• The detailed and well documented planning and execution of the product lifecycle including gathering and prioritizing product and customer requirements while working closely with all relevant company departments to ensure the successful and profitable launch and ongoing sale of the product range.
• Perform market research to establish market needs, product requirements and to assist the Vice-President of Sales & Marketing in establishing a profitable, yet competitive product pricing strategy and an effective marketing plan.
• Liaison with inter-company group and external vendors including the establishment of new relationships and products to complete the product offering.
• Assist the Vice-President of Sales & Marketing in creating and managing sales and expense budgets relating to the product range.
• Liaise with relevant parties to establish a product training program ranging from initial customer introduction through to service center level of detail.
• Develop, document and train employees in the use of standard operational procedures relating to the safe, cost effective and highest standard of sale, storage, assembly, and shipment of the product range.
• Provide information to customers about the companies’ products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions including managing customer and sales lead information in HubSpot CRM software.
• Develop and maintain a knowledge base of the evolving products and services.
• Help maintain & develop service procedures, policies & standards.
• Provide general office administrative support to inside and outside salespeople, warehouse staff, company management, etc.
• Travel domestically and internationally as required, potentially up to 50% of the time, to achieve the required goals and objectives of the role.

Skills & Qualifications

• A bachelor’s degree in an appropriate field of study and 5 years of experience in a Product Management role, or at least 10 years of relevant employment experience.
• Experience with MS Project or other popular project management software.
• Experience with common business software such Outlook, Excel, etc.  
• Previous experience with Sage 100 and/or HubSpot CRM and/or AutoCAD an advantage.
• Ability to prioritize and multitask while under tight deadlines.
• Positive and professional demeanor and willingness to manage & work as part of a small team that may be spread over many countries and different time zones.
• Excellent written and verbal English communication skills.
• Additional language skills, especially Italian, an advantage.
• Have a high attention to detail.
• Physical ability to frequently lift and carry materials weighing up to 25 pounds, and occasionally up to 50 pounds.
• Capability to pass pre-employment background check and drug screen.

Compensation will vary based on skills, experience, and location, with a budgeted annual pay range of between $75,000 to $100,000.  Other benefits may include company provided healthcare, 401K match and life insurance.

TOMCAT truss, staging and support structures.

POSITION SUMMARY:
A strong self-starter with experience managing top-tier video and mobile games. The Sr. Manager of Digital Product Marketing is responsible for developing and implementing product marketing plans for all gaming digital titles in various business models including F2P with Live Ops. Candidate should have solid business acumen, cross functional leadership skills, experience working with licensors, ability to multi-task numerous projects, be highly organized and be a team player and desire to manage the digital titles for one of the most successful TCGs in the world.
RESPONSIBILITIES:
• Develop comprehensive strategies and execute all aspects of the marketing plans for the launch and post launch such as major updates and anniversaries of digital game portfolio. This includes, but not limited to, target market identification and analysis, budgeting, category and competitive analysis, with a focus on new user acquisition and strong ROI.
• Communicate frequently with the production & promotion teams in Japan to keep your marketing plan updated with the latest Live-Ops schedule & content.
• Collaborate with the Card Business department to improve integration of various programs within official TCG digital channels and events, such as social media campaigns, influencer marketing, and offline Organized Play initiatives and events.
• Work with SVP, product development, Mobile Digital Marketing team (who runs digital ads in-house) and external agencies to ensure that all marketing materials (marketing assets, ad creative, online marketing, etc.) are developed to support marketing plans and sales goals, and are completed on time and within budget.
• Assist with the implementation of cross-promotional opportunities with other licensees.
• Build and maintain relationships with all first party: Sony, Microsoft, Nintendo, and Steam.
• Coordinating with other KDE offices to align marketing strategies and promotions for our digital properties.
• Evaluate the results of all marketing plans by soliciting post-mortem feedback from sales, product development, and external agencies. Shared results will include such items as what worked and what did not, as well as recommendations for future marketing plans surrounding the titles.
• Obtain necessary approvals for all marketing-related activities to ensure compliance with licensors, first-parties, etc.
• Work with Product Manager – Digital on strategy and execution of marketing plans
• Work with Product Manager – Digital on direction for Social Media, Website and Influencer programs to grow our digital brands
• Provide weekly reports outlining the progress of all marketing plans
• Manage content rating board submissions to obtain Rating in a timely manner

QUALIFICATIONS & SKILLS:
• Experience with marketing licensed products.
• Strong understanding of digital marketing tools and techniques using SNS.
• One or more years of work experience in digital marketing for mobile games or Apps.
• Must have good organizational skills and be very detail oriented
• Must be a self-starter, work well in a fast-paced environment, be flexible, and possess a can-do attitude and able to think two steps ahead.
• Personal initiative and sound business judgment required to identify, evaluate and respond to job needs.
• Must possess excellent project management skills to effectively track multiple deliverables across functional areas and timelines in a fast-paced environment
• Ability to think creatively, identify problems, and offer solutions • Excellent oral and written communication skills to write product copy. Must be comfortable speaking to all levels of management.
• Professional, with exceptional interpersonal skills.
• Must be detail-oriented and demonstrate ability to multi-task in a high-stress environment.
• Proven ability to work with various personality types and work styles in a multicultural environment.
• Speaking multiple languages is a plus. English is required, and Japanese is a plus
• Strong presentation skills
• Passion for video games

REQUIREMENTS:
• Bachelor’s degree or equivalent work experience of at least 10 years.
• 8 to 10 years of experience in marketing video games, including mobile, live, and console games, and/or digital entertainment industries.

ADDITIONAL SKILLS THAT ARE A PLUS
• Experience with esports and influencer marketing activations
• Passion for game brands
• Creative writing skills

Salary: $150,000.00- $170,000.00/Year
 
PEAK Technical Staffing USA

Business Overview

Why join us: You’ll work hard, grow and recharge. Our diverse business offers various opportunities to grow your career across Paid Search, Paid Social, SEO, eCommerce, and Strategy, amongst others. We provide tools to support your career ambitions that include mentorship programs, learning modules and professional skills trainings. You’ll have the opportunity to drive social impact with our Diversity, Equity, and Inclusion Council to create meaningful change in our communities.

In addition to working with some of the world’s most dynamic and recognized brands, you will enjoy incredible benefits such as unlimited time off, multiple health/wellness days, extra-long holiday weekends, various perks, discounts, and benefits provided by our clients and an incredible office culture.

Position Overview

Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You’re ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution.

Responsibilities

· Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit

· Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development

· Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management

· Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing

· Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis

· Understanding client goals and how to maximize those measures of success through tactical strategies and technologies

· Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.

· Strong familiarity with 3rd-party tracking vendors and integrating with social platforms

Required Skills and Experience

· Substantial experience in account management, planning, and/or performance media experience

· Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc.

· Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives

· Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies

· Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team

· Excellent written and verbal communication skills

· Reprise does not require candidates to have a college degree

Desired Skills and Experience

· Agency experience strongly preferred

· Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives

· Time management skills

We See You

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. We See You At IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary for this position is $90,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Employment Transparency

It is the policy of Reprise, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Reprise, please email [email protected].

About IPG Mediabrands:

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Matterkind,

Mediabrands Content Studio, Orion Holdings, Rapport, Reprise, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Reprise Digital

Full Service Multi-Family Office

Overview

Boutique Independent Wealth Management Firm / Multi-Family Office seeks a Lead Wealth Advisor to join a collegial, entrepreneurial and dynamic organization. Clear track towards equity ownership.

Highlights

• High Net Worth and Ultra High Net Worth Wealth Advisory inclusive of investment management, estate and tax planning, business management, and sophisticated in house tax compliance capabilities
• Robust alternative platform inclusive of fully vetted direct real estate options, direct private equity, venture capital, and private debt
• Outsourced CFO solutions for entertainers and athletes with a full suite of cash management and personal business management services
• Extremely competitive payouts, comprehensive benefits, and additional incentives are aligned with distribution of services.

Leah Yosef International

Obsidian Entertainment is looking for a dynamic Producer with a passion for all facets of game development to become an integral part of our next world-class RPG.

If you’ve got stellar production skills, love to liaise, and are excited about empowering teams to deliver, then let’s talk!

This position requires the ability to work onsite or in a hybrid capacity at the Obsidian Entertainment office in Irvine, CA.

Responsibilities

• Supervise and coordinate cross-functional teams both internally and externally
• Create visibility for current team progress and trending, at both the team and leadership levels
• Ensure features and content follow established documentation and development workflows efficiently
• Anticipate and identify potential problems such as resource bottlenecks, quality concerns, unanticipated scope changes, and feature creep so they can be resolved quickly
• Be a champion for your teams’ needs, quality, and deliveries

Requirements

• Internal game development experience, preferably in producing disciplines such as art, design, audio, and/or programming
• Proven experience working with cross-discipline development teams across several phases of game development
• Moderate proficiency using Jira or similar tasking/tracking tools
• Excellent organizational skills and a drive to keep team members working efficiently, effectively, and enthusiastically to meet project goals
• Motivation to solicit, gather, and distill feedback and provide editorial guidance on all aspects of game development

Pluses

• Experience shipping at least one product
• Passion for RPGs and gaming in general
• College degree in related major
• Working knowledge with Scrum or Agile methodologies
• Localization experience

Obsidian Entertainment is proud to be an equal opportunity employer and we are committed to creating an inclusive environment for all employees.

Please, no phone calls or drop ins. We only accept electronic applications.

Obsidian Entertainment

Producer, Live Experiences – Consumer Products

As a Producer, you will be responsible for planning, leading and overseeing location based entertainment projects for the Experiences team and ensuring they are executed to the level of quality required, completed in a timely fashion and executed within budget.

What you will do:

• Lead the development, production and implementation of location based entertainment experiences.
• Oversee all aspects of production such as design, build and installation as well as all budget and schedule requirements.
• Ensure creative excellence in all aspects of the production by managing creative vendors and contributors.
• Manage third party vendors and partners, including creative agencies, production vendors, ticketing, marketing and site operations.
• Communicate to cross-functional partners within the company, such as marketing, Comms, PR, licensing, IP, legal, content and music. Keep key members informed, solicit feedback and implement when appropriate.
• Integrate our overall production strategy and culture into production “ways of working” with all partners.
• Ensure overall project KPIs are met.
• Make informed decisions on key elements of production, including budget and schedule.
• Establish regular meetings with key stakeholders to update on progress and solicit feedback.
• Write regular recap reports on key aspects of the production.

Qualifications:

• Demonstrated, 10+ years of experience in location based entertainment industry.
• Strong knowledge of both permanent and touring experiences.
• Strong trending capabilities and ability to innovate.
• Strong desire to think outside the box and innovate.
• Strong desire to find creative solutions to problems and realize problems always have more than one solution.
• Ability to make difficult (yet informed) decisions, always in the best interest of the brand.
• Strong desire to always question the status quo.
• Excellent communication skills, both verbally and digitally.
• Excellent organizing skills using digital tools and google suite.
• Be a “swiss army knife” when it comes to knowledge of the LBE industry.
• Global experience.
• Experience growing a team from the ground up and comfortable being a strong leader but also being hands-on

Compensation: $75.00 – $100.00 per hour

Cypress HCM

About Us

Synapse is a Virtual Production and Immersive Entertainment collective, composed of filmmakers and award-winning industry leaders, including directors, cinematographers, producers, designers, engineers, VFX artists and technicians. We’ve created thousands of commercials, music videos, tv shows, films, live broadcasts, immersive experiences and esports events.

Virtual Production represents the convergence of all these mediums. Synapse leverages these cutting-edge technologies and harnesses our collective years of experience and battle-tested knowledge to craft a more robust, filmmaker-centric virtual production solution and engaging, immersive visual experiences.

Job description

As the Head of Production, you will be responsible for overseeing the entire production ecosystem of our services, guiding the team, and ensuring the successful execution of projects from a financial and top industry quality standpoint. This leadership position requires confidence in establishing and supporting processes and protocols, while also being fluid with management of a growing team. 

In order to effectively achieve these goals the Head of Production must have an understanding of all the culminating industries that comprise Virtual Production, how they overlap, and experience in planning effective coordination between departments.

The head of production is also one of strategic planning. They collaborate closely with clients to understand project requirements, provide regular updates on progress, address feedback, and ensure the successful execution of projects while maintaining client satisfaction. They manage expectations, troubleshoot issues, and deliver high-quality productions that align with the client’s vision and objectives.

Key Responsibilities Include:

1. Team Leadership: Overseeing and managing the SVP pipeline process from pre-production to post-production, ensuring projects are delivered on time and within budget through cross-department collaboration and coordination with respective Dept Heads.

2. Freelance/Project Management: Supporting the production team, including producers, directors, production assistants, and other staff, to ensure efficient collaboration by review of plans, check-ins on execution, and connecting appropriate staff for task management.

3. Budgeting and Resource Allocation: Creating and managing bids, allocating resources effectively to maximize efficiency and meet project requirements.

4. Resource Planning: Developing production schedules and timelines, coordinating with various departments to ensure smooth workflows and adherence to deadlines.

5. Client and Stakeholder Relations: Interacting with clients, partners, and stakeholders, providing updates on project progress, addressing concerns, and ensuring their satisfaction with the process.

6. Risk Management: Identifying potential production challenges and developing contingency plans to mitigate risks and address unforeseen obstacles.

7. Vendor and Crew Management: Negotiating contracts with vendors and hiring freelance crew members when necessary, ensuring a skilled and reliable workforce for projects. 

8. Quality Control: Maintaining high standards in quality of service. Ensuring staff adherence to the company’s creative vision, industry best practices, and SVP expectations. Developing best practices, training new staff, and enforcing the company processes set forth. Creating and scaling efficient processes across departments. 

9. Compliance and Legal Matters: Ensuring compliance with relevant state and industry regulations, permits, and licenses, and flagging legal matters related to production contracts and intellectual property rights. Working with HR and Legal to ensure employees and company protocols are protected.

10. Financial Collaboration: Working with the COO and Accounting team to develop and improve processes for financial workflow.

11. Industry Trends and Innovation: Keeping abreast of industry trends and innovative production techniques to continually improve the company’s capabilities and competitiveness.

Requirements

Experience in or with the following:

• 5 years in a production/post leadership role managing a team 
• Live Broadcast
• VFX pipelines and production workflows
• Current Technologies and processes
• Google Suite, Excel, Wrapbook, Monday.com or other project management software
• Budgeting and bidding
• Resource planning and managing multiple vendors and freelancers
• Growing a network of crew and freelancers

Synapse Virtual Production

A food manufacturing company is seeking a Marketing Assistant Manager to join their team in San Francisco, CA. This position is responsible for assisting the manager with all marketing responsibilities. A bachelor’s degree, 3+ years of marketing experience, and leadership experience is required. This is a full-time, exempt, in-person position with the possibility of hybrid work after 6 months, and excellent benefits, bonus, and 401k. Visa sponsorship is NOT currently provided.

Marketing Assistant Manager Duties:

• Assist Manager with overall overseeing marketing programs for North America depending on assignment
• Assist in overseeing the preparation of meeting materials (i.e. agenda, flight & hotel booking, PPT template, name cards, printing & binding presentations, etc.)
• Coordinate with PR Agency to produce advertisements, social content, marketing materials
• Assist the sales team on contracts with all management groups
• Manages vendor program and updates national programs
• Review all invoices with the team and keep track of all agency and vendor invoices
• Manages and implements monthly allocation process for food service products when needed
• Monitors sales by accounts, by products, by channel
• Creates presentations for the executives by working with the sales team
• Helps sales managers with regional/national presentations
• Knowledge of and ability to attend food shows nationwide
• Oversees food shows by working with the corporate chef and the sales team
• Ability to attend travel once a month and overnight business trips occasionally

Marketing Assistant Manager Skills:

• A bachelor’s degree in a related field is required
• A master’s degree is a big plus
• 3+ years of Marketing experience required
• Food corporate experience (no retail, no restaurant, no bar) is a plus
• Leadership experience is required
• Knowledge of MS office including PowerPoint

****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****

———————————————————————————————–

Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 20 years. We have offices in Los Angeles, Chicago, Atlanta, Texas, New Jersey and Canada. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.

Please visit our website at www.activ8usjp.com >>> Click “Job Seekers” to see more jobs and register online!!!

Activ8 Recruitment & Solutions

About Us

Synapse is a Virtual Production and Immersive Entertainment collective, composed of filmmakers and award-winning industry leaders, including directors, cinematographers, producers, designers, engineers, VFX artists and technicians. We’ve created thousands of commercials, music videos, tv shows, films, live broadcasts, immersive experiences and esports events.

Virtual Production represents the convergence of all these mediums. Synapse leverages these cutting-edge technologies and harnesses our collective years of experience and battle-tested knowledge to craft a more robust, filmmaker-centric virtual production solution and engaging, immersive visual experiences.

Job description

As the VP Supervisor, you will be overseeing all technical aspects of virtual production at Synapse. Shepherding our clients through the entire project pipelines, you will be tasked with facing both technical and creative challenges on a daily basis. You will work alongside the VAD supervisor, Head of Production, and Director of Technical Production to continually deliver for our partners, as well as innovate new and better ways to achieve incredible results with the technology. Whether a feature film, tv show, commercial, music video, or tangential Virtual Production related experience, you will be a vital part of the core service offering.  

Responsibilities:

• Lead and support technically challenging productions with on-set team/clients, overseeing all aspects of Virtual Production.
• Communicate technical needs to production, such as the Director, DP, Sound, VFX, etc., and work with the Technology Management team to develop and support company virtual production tools.
• Prep Unreal assets.
• Consistently maintain a high standard of quality and speed in virtual production workflows.
• Collaborate within a team towards a common goal and prioritize conflicting tasks effectively.
• Provide strong and proven leadership, communication, and problem-solving skills, managing client expectations confidently.
• Possess essential Virtual Production experience in Feature Films or Television, including traditional filmmaking on-set experience.
• Demonstrate an excellent knowledge of Unreal Engine, including Blueprints, Tracking systems, LED tech, as well as Maya and experience with the visual effects pipeline.
• Utilize technical understanding of filmmaking, cameras, film back, aperture, shutter, FOV, etc.
• Develop best practices for Virtual Production protocols and internal workflows
• Work with HOP, VAD Supervisor, and partners to engage with clients in project spec’ing in the bidding process.
• Hiring operators as needed for production needs.
• Lead the technical and interdepartmental communication of a project from pre production until post, representing the company as the face of communication and coordinating the technical needs for the project the the VP support teams.

Desirable Skills:

• Techvis, and/or technical planning experience.
• Scripting experience (Python & Mel).
• Understanding or experience with Redspy systems and software.
• Experience with virtual production frameworks in Unreal Engine such as LiveLink, Multi-User Editing, nDisplay.

Work History:

• Experience with VFX, and Physical Production, including on-set client interaction and key creative collaboration.
• Proven track record in leadership and mentorship of virtual production stage crews.
• Knowledge of game engines and game-related technologies.
• Experience in a visual effects asset and shot production pipeline.
• Advanced knowledge of still photography, film, and video production.
• Advanced knowledge of movie lighting and stage rigging skills preferred.
• Experience with video hardware and signals, video engineering experience preferred.
• Highly computer literate with Linux; MAC and Windows experience preferred.
• Ability to develop and debug scripts in Python, preferred but not required.

Character Attributes:

• Strong communication, interpersonal, and diplomacy skills.
• Detail-oriented, highly organized, and able to handle a variety of tasks in an efficient manner.
• Excellent troubleshooting skills to diagnose and solve issues in complex integrated systems.
• Ability to execute technically difficult work and maintain a productive attitude under the pressure of live-action production.
• Demonstrated ability to supervise and direct facial capture and bluescreen element shoots.
• Willingness to travel occasionally for set and/or client meetings.
• Proactive, positive attitude with a focus on delivering high-quality data in a rapidly changing environment.

Synapse Virtual Production

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so….

We are looking for a Staff Account Management who will provide superior internal and external client service by taking personal ownership and accountability for navigating clients through their EP product experience, as a trusted advisor and collaborator. The Staff Account Management provides professional and consultative set-up and onboarding to new clients onto EP products. Working independently with general supervision from the team and manager, they work to consistently exceed expectations and continuously strive for excellence. The Staff Account Management is responsible for anticipating client business requirements, resolving issues and following through to provide the highest level of service, making our clients as successful as they can be.

KEY RESPONSIBILITIES

• Coordinate and set up all clients onto EP Products within established delivery times.
• Ensure accurate and timely entry and updating of client information into, but not limited to internal programs (MARCS, Salesforce, EP accounting systems, etc.).
• Prepare, deliver and manage Client Rate Sheet and Marketing Materials Requests.
• Prepare, deliver and manage the Insurance and Production Set-Up Order (PSO).
• Requirements for On-Boarding package.
• Prepare, deliver, facilitate execution of, and/or distribute client contracts.
• Initiate required actions for response to clients for On-Boarding, PSO, system order, contracts and insurance changes.
• Receive requests from Affiliates offices, to assist with a variety of order-related issues, billing of requests for products and/or building and deploying accounting systems.
• Support the onboarding of each client as a specialized account.
• Participate in due diligence activities in accordance with onboarding requirements, including coordinating with other company departments (Audit Compliance, Legal, etc.).
• Key liaison between client and customer (studio and end user being granted access to system).
• Provide general application support for all current and future EP Products. Point person for the production navigating clients through their inquiries, system needs, and providing solutions.
• Ensure a successful set-up and first time processes for the client. Perform Post Deployment Assessments on assigned system setups, working with the client to walk them through additional setup items and basic first time processes.
• Perform short-term data analysis utilizing system knowledge, Salesforce, knowledge base articles, reports, Wdbedit, internet research, and other system-generated output to thoroughly investigate and troubleshoot customer issues prior to escalation to the next level.
• Track all client interactions and correspondence in Salesforce with quality detail and in real time.
• Document all activities such as introduction, post deployment assessment, weekly check ins and show visits/onsite support in Salesforce at the project level.
• Document all client inquiries in Salesforce via Case and record all inbound/outbound calls as well as emails and other case tasks with quality detail.
• Adhere to escalation procedures for assigned tasks/issues, ensuring that all involved parties are informed of an issue’s current status/resolution.
• Ensure intake of tasks/cases.
• Ensure escalations include complete information and guarantee timely follow up
• Provide reporting/documentation, such as call logs, monthly/weekly client check-ins, knowledge base articles and other client reports.
• Identify qualified prospective clients and assess feasibility for products and services. As appropriate, promote EP’s complete product and service offering to assigned accounts.
• Participate in regularly scheduled account team meetings.
• Serve as a support resource to others on the team in support of the client.
• May participate in various client focused and department projects.
• Additional duties as assigned.

JOB REQUIRMENTS/QUALIFICATIONS NEEDED

• Bachelor’s Degree preferred or industry/job experience equivalent.
• Minimum two years prior relevant experience, in client service preferred.
• Entertainment industry experience preferred, specifically entertainment Production experience.
• Demonstrate a high level of professionalism, always showing respect for the client and for fellow employees.
• Creative client focused problem-solving skills with high degree of diplomacy.
• Learning agility and action orientation.
• Strong written and verbal communication skills with client facing acumen.
• Ability to collaborate and work with team and other departments effectively.
• Ability to defuse escalated client situations.
• Ability to analyze, demonstrate sound decision making and critical thinking skills.
• Ability to multi-task as well as handle multiple client issues at a time.
• Proficient in Microsoft Word, Excel, Outlook, Salesforce.
• Intermediate SQL and data base knowledge.

As full-time EP Employee you will be eligible to receive our amazing benefits package that include healthcare, dental, and vision coverage.

Other benefits and perks included are:

• 401(k) retirement savings plan and company match.
• Paid holidays, vacation time, and sick time.
• Participation in company equity plans.
• Employee Assistance Program, mental health and wellness programs.
• Training and development.
• Possibility of hybrid/flexible/schedules.
• Annual bonus and merit reviews.

The annual salary range for this position is $58,500-$67,300 and will be commensurate with experience related to the position.

Entertainment Partners