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Head of Digital Services
Do you have a passion for paid search (SEM/PPC) and have leadership agency experience? Do you want a job where you manage multiple accounts, help hire and grow team members and an agency, and get rewarded for your achievements? We are one of San Diego’s fastest growing digital agencies and we are looking for a digital leader. At PPC Force, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent. The successful candidate will be friendly, passionate about being better than the competition, want to strive for success, and have a desire to question everything. An analytical mindset coupled with a creative flair is a must for this role along with the willingness to take a risk. The overall purpose of this role is to support the team’s growth in implementing the PPC strategy for a range of entities.
Summary of the role: the Digital Director is responsible for overseeing a team that manages the day-to-day administration of marketing and advertising initiatives. Taking a hands-on approach, they are instrumental in the development of our portfolio and team members.
Role and Responsibilities:
Client Relations:
- Monitor client business daily/weekly to ensure strategy & metrics are successful
- Develop strong relationships with senior level Client(s) responsible for development of advertising programs establishing regular communication to ensure expectations are met
- Anticipate Client needs, keeping the agency in the position of leading rather than following
- Counsel with senior level Client(s) on any potential changes
- Keep Agency management informed of status of Client relations, including personnel changes and issues pertaining to Agency performance
- Establish continuing staff training programs that insure continued growth of staff working on Client business
- Advise on website changes needed to optimize conversion rates
Digital Account Management
Create, maintain, and optimize paid search campaigns across Google and Bing including:
- Keyword Research
- Ad Creation and Testing
- Quality Score Improvements
- Bid Management
- Conversion Optimization and Tracking
- Budget management to maximize sales
- Reporting and ROI tracking
- Client management & communication
- Following trends and testing new solutions
Agency Management/Revenue Growth
- Research & Map new digital opportunities to offer our clients
- Participate in new clients meeting
- Play a central role in the agency development and management including its strategic direction
Essential Experience:
- Bachelor’s Degree in Marketing, Advertising, Communications or relevant, equivalent experience.
- At least 7 years’ experience in the area of pay per click (PPC) on Google & Bing
- 2+ years experience as an Account Director or Account Supervisor in an agency
- Possess a thorough understanding of the overall media environment
- A strong account management background, including past experience managing client accounts and supervising account teams
- Proven leadership abilities and managerial experience as a disciplined team leader. Strong coaching and mentoring skills
- Experience identifying superior business building opportunities
- Experience of managing budgets, clients and associates
- A strong sense of urgency and commitment to get the job done quickly and with high quality
- Strong command of tracking and analytics
- You are good with spreadsheets and potentially project tools (nice to have).
- Analytical, forensic approach to campaign analysis, site review, and strategy building.
- Good written and spoken communication skills, confident to speak to people and create great relationships with people at all levels of an organization
- Strong analytical and numerical skills – you see patterns easily
- Ability to prioritize and organize workload
The responsibilities are many, various, and not limited to those written in this document
Ppc Force INC
We are seeking a dynamic and experienced Booking Agent to join our thriving record label, Bisaria Records. As part of the Bisaria Company, which also includes our high-impact digital marketing solutions arm, Bisaria Digital, you’ll be at the forefront of the dance and electronic music scene. In this role, you will leverage your industry knowledge and network to secure diverse performance opportunities for our artists, both locally and internationally. Your excellent negotiation skills and attention to detail will be key in managing contracts and logistics, ensuring smooth execution of events. If you’re passionate about electronic music and thrive in a fast-paced, collaborative environment, we’d love to hear from you.
records.bisaria.co
Responsibilities:
– Establish and maintain relationships with key industry contacts such as promoters, booking coordinators, talent buyers, venue owners, event organizers, and clubs
– Assist in the creation and issuance of artist contracts and addendums, and manage contract and deposit tracking
– Create and maintain artist show files and guest lists
– Research, pursue, and secure diverse performance opportunities for our artists, both locally and internationally
– Act as the point of contact and intermediary between our artists and potential clients, facilitating communication and negotiations
– Negotiate contracts that align with the interests of both parties, including fees, terms, and logistics
– Manage all logistical aspects of bookings, such as scheduling, travel arrangements, accommodations, technical requirements, and any other necessary arrangements
– Provide excellent customer service, ensuring client satisfaction throughout the booking process
– Stay up-to-date with industry trends, market demands, and competitive landscapes to identify new opportunities
– Collaborate with artists, management, and marketing teams to align booking strategies with overall organizational goals and support artist development
Qualifications:
– 1-3 years of experience booking live shows
– Strong understanding of the electronic music industry, including venues, event organizers, promoters, and current trends in the market
– Excellent networking and communication skills to establish relationships with key industry contacts and maintain professional correspondence with clients and artists
– Proficient sales and negotiation skills to secure bookings, close deals, and achieve favorable terms for both our artists and clients
– Strong organizational and time management skills to manage multiple bookings, coordinate logistics, and ensure smooth execution of events within specified timelines
– Meticulous attention to detail and proactive problem-solving skills
– Ability to collaborate effectively with various teams and adapt to a fast-paced, dynamic environment
– Professional demeanor, including punctuality, reliability, and the ability to maintain confidentiality
Compensation:
– Hourly + 15% commission per approved paid show
NOTE: Please email a copy of your resume to [email protected]
Bisaria & Co.
This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.
What you will be doing:
- Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
- Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
- Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
- Provides appropriate personnel with progress reports covering each account plan on a regular basis.
- Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
- Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
- Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
- Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
- Establishes and maintains multi level contacts at all major existing and prospective accounts.
- Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
- Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
- Develops and maintains territory sales funnel for prospective new business.
- Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
- Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
- Assists division marketing with trade shows, conventions, and trade association meetings as requested.
- Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
- Champions new products and services as requested for the region and/or the division,
- Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
- Promotes company goodwill and maintains proper relationships with customers and prospective customers.
- Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
- Complies with all company policies.
This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.
We would love to hear from you if:
- You have a 4-year undergraduate degree or equivalent experience
- You have 3 years of sales experience minimum
- Proven record of sales prospecting and new business development
- Proven ability to manage multiple sales development projects through a complex development process
- Familiarity with the packaging industry, specifically Film Cores
This is a progression position and level will be based on candidate experience and business needs.
Compensation:
Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary
Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary
Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary
Sonoco
This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.
What you will be doing:
- Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
- Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
- Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
- Provides appropriate personnel with progress reports covering each account plan on a regular basis.
- Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
- Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
- Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
- Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
- Establishes and maintains multi level contacts at all major existing and prospective accounts.
- Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
- Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
- Develops and maintains territory sales funnel for prospective new business.
- Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
- Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
- Assists division marketing with trade shows, conventions, and trade association meetings as requested.
- Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
- Champions new products and services as requested for the region and/or the division,
- Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
- Promotes company goodwill and maintains proper relationships with customers and prospective customers.
- Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
- Complies with all company policies.
This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.
We would love to hear from you if:
- You have a 4-year undergraduate degree or equivalent experience
- You have 3 years of sales experience minimum
- Proven record of sales prospecting and new business development
- Proven ability to manage multiple sales development projects through a complex development process
- Familiarity with the packaging industry, specifically Film Cores
This is a progression position and level will be based on candidate experience and business needs.
Compensation:
Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary
Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary
Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary
Sonoco
This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.
What you will be doing:
- Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
- Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
- Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
- Provides appropriate personnel with progress reports covering each account plan on a regular basis.
- Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
- Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
- Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
- Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
- Establishes and maintains multi level contacts at all major existing and prospective accounts.
- Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
- Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
- Develops and maintains territory sales funnel for prospective new business.
- Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
- Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
- Assists division marketing with trade shows, conventions, and trade association meetings as requested.
- Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
- Champions new products and services as requested for the region and/or the division,
- Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
- Promotes company goodwill and maintains proper relationships with customers and prospective customers.
- Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
- Complies with all company policies.
This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.
We would love to hear from you if:
- You have a 4-year undergraduate degree or equivalent experience
- You have 3 years of sales experience minimum
- Proven record of sales prospecting and new business development
- Proven ability to manage multiple sales development projects through a complex development process
- Familiarity with the packaging industry, specifically Film Cores
This is a progression position and level will be based on candidate experience and business needs.
Compensation:
Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary
Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary
Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary
Sonoco
Customer Service Coordinator:
In Office
Monday-Friday 6:00am-2:30pm
Pay- $20.00 per our
Temporary to Hire position
Job Description
in the Customer Service Coordinator role you will be responsible for coordinating and organizing information related to customer orders including acknowledgement, confirmation, and follow up from receipt of order until it ships.
Duties and Responsibilities
- Handle inbound and outbound calls, email, and other forms of communication to address the needs of our customers.
- Develop and build customer relationships to grow business relationships
- Support the sales team with service and follow up information on customers order status.
- Process and follow up on customer orders working with Production, Purchasing and Warehouse teams to provide the best information on meeting customer order requirements.
- Help facilitate, analyze, resolve, and troubleshoot customer issues related to orders. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Use company’s means of order processing to develop better, more efficient system to provide the best customer experience.
- Provide solutions, recommendations, and product information with a sense of urgency, positivity and empathy.
Qualifications:
- Good organizational skills with a strong attention to detail
- A good understanding of the company organization with emphasis on SOPs’ related to customer service
- Excellent interpersonal verbal/listening skills
- Good knowledge in associated computer software (Word, Excel, SOS & QBO)
- Time management skills
- Abe to manage multiple priorities at one time
Ultimate Staffing
Summary
- Spigen’s Customer Support Coordinator will support the company’s customer service activities by overseeing and assisting customer support agents, resolving customer questions or complaints, and working with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.
Job Duties
- Answering supervisor forwarded customer tickets for Assigned Support Channel
- Manage Customer Service Metrics (Message SLA, Negative Feedback)
- Establish and update customer support standards
- Daily/Weekly/Monthly report of support performance data
- Provide Direct Customer Support & Back up support for daily support tickets
- Other duties as assigned
Skills
- Communication Skills
- Problem-solving Skills
- Conflict Resolution Skills
- Documentation Skills
- Attention to detail
- Ability to prioritize tasks in a fast paced environment
Requirements
- Strong written and oral communication skills
- Maintain a positive attitude while performing repetitive tasks
- Be able to type and enter data accurately
- Some customer support experience
- Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
- Experience with Google Suites, MS Excel, PowerPoint (Preferred)
- Bachelor’s degree in related field or equivalent work experience
- U.S. work authorization required
- New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Work Hours
- 8 AM – 5 PM
- Monday – Friday
Benefits
- Insurance: Medical, Dental, Vision, and Life
- 401(k) plan up to 6% (eligible after 1 year of employment)
- Paid Time Off up to 10 days
- Paid Sick Leave: 10 days
- Lunch provided
- Employee discount
- Able to work from home
- Sponsorship: Green card & H1B
- Etc.
Spigen Inc
***Must be within reasonable commuting distance of Los Angeles, CA (90025) for consideration***
Fortify Capital is a team of experienced professionals in the field of wealth management advisory services. As a mature and dynamic firm, the team is dedicated to providing high-end investment and financial planning services to our clients. Fortify Capital is looking for a Client Services Coordinator who is energetic, detail-minded and business oriented. The ideal candidate will thrive in a collaborative setting. The team values self-motivation and exceptional problem solving and analytical skills.
The Fortify Capital team is comprised of individual who are passionate about helping their clients achieve their financial goals and are committed to providing the highest level of service and expertise to ensure our clients success.
Role:
The primary role of the Client Service Coordinator is to provide operational and service support to members and clients of Fortify Capital.
Responsibilities
- Successfully manage and maintain the CRM database system, ensuring that client information is accurate, up-to-date, and easily accessible by the team.
- Manage and maintain the team calendar and scheduling, ensuring that all team members are aware of the upcoming events, meetings, and deadlines.
- Effectively coordinate joint work between team members and outside partners, ensuring that all parties are aligned and working collaboratively towards shared goals
- Manage and maintain the systematic advisory review scheduling and spreadsheet, ensuring that all client reviews are scheduled and completed in a timely manner, and that data is accurately recorded
- Provide exceptional client service by responding to requests and inquiries in a timely manner and supporting team members as needed
- Assist with insurance-based paperwork and service requests, ensuring that all necessary documentation is completed accurately and efficiently
- Assist with email and social media marketing, contributing to the overall growth and success of the firm
- Perform any additional tasks and responsibilities deemed appropriate by advisors and directors, demonstrating a willingness to adapt and contribute to the team’s overall success
Required Qualifications:
- Bachelor’s degree required
- 8+ years of office experience. Financial industry preferred but not required.
- Ability to manage multiple diverse projects and assignments in a timely and quality manner
- Strong attention to detail with the ability to work with a high degree of accuracy
- Ability to be flexible, adaptable, and embrace change in a fast-paced environment
- Excellent oral and written communication skills
- Demonstrated ability to maintain effective working relationship with clients and colleagues
Benefits:
At Fortify Capital, we understand that our team members are the foundation of our success, and we strive to provide a comprehensive benefits package that reflects our commitment to you. We believe that by investing in our team, we are investing in the success of our firm, and we are committed to providing our team members with the resources and support they need to thrive.
- A competitive base salary commensurate to experience
- 100% medical, dental, and disability insurance provided by employer
- Profit-sharing plan
- Employer-sponsored licensing, professional development, and education opportunities
- Paid vacation, sick, and holiday pay
Northwestern Mutual
Innova Solutions is immediately hiring for a Site Services Coordinator
Position type: Contract, 40 hours a week
Duration: 8 months
Location: On Site 94080
As a Site Services Coordinator you will:
The Role
Reporting to the Associate Director, Facilities, Utilities and Engineering, the Maintenance Scheduler/Planner will be part of the South San Francisco Site Operation Facilities, Utilities and Engineering Team. This position will support maintenance team to plan and schedule maintenance activities. He/she will also responsible for BMRAM system administrative work. The role is primarily located in South San Francisco, CA.
Responsibilities
• Ensure work orders are properly assigned.
• Be the point of contact with the external service vendor to support site maintenance activities.
• Ensure service vendor returns their service report to site on a timely manner after onsite service was complete.
• Create purchase requisition to support maintenance activities (e.g. for preventive or corrective maintenance, service agreement, parts…).
• Plan and schedule maintenance work to be performed.
• Coordinate production window in order to perform maintenance activities.
• Act as BMRAM administrator to maintain and upkeep assets in the system
• Responsible to update BMRAM to reflect current status of asset, BOM and asset movement following GMP requirement.
• Document technical work performed accurately and completely.
• Partner with internal customers and suppliers, colleagues and support services to achieve department goals.
• Understand and adhere to internal and external regulations, procedures & policies.
• Effectively communicate safety, quality, technical and training issues to team. Enforce and follow all safety rules and regulations.
• Interact with stakeholders, and vendors.
Required Qualifications
• High School diploma or GED with 4+ years of experience in a GxP environment or comparable field
• Working experience with a CMMS, planning and scheduling, BMRAM system is a plus.
• Experience with purchase system, Ariba system is a plus.
• Excellent documentation skills.
• Strong oral and written communications skills.
• Have some basic GxP knowledge and understanding.
• Team player with a successful history of working with internal departments and external vendors.
• Self-motivated and have the ability to handle multiple jobs with minimal supervision.
• Models our Core Values: Be Bold, Care Deeply, #GetStuffDone – is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.
Full time temporary worker position that will require to be onsite for more than 75% of time, i.e. 5×8 with up to one day a week to be remote.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Amanda M.
Recruiter
PAY RANGE AND BENEFITS:
Pay Range*: Between $31.00 and $31.20 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
Innova Solutions
The Director of Service Unit Engagement is responsible for establishing the vision, goals, and objectives for the council in all matters of retention and service unit engagement strategies. They develop and manage volunteer listening paths and regularly analyze data received. They will participate in community meetings and speaking engagements and organize other volunteer events to engage and educate volunteers. The Director works collaboratively with other members of the leadership team on the council’s strategic vision, short- and long-term planning, and project work.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Develops a comprehensive renewal and retention strategy that align with organizational goals and objectives.
- Supervises department, providing guidance, mentorship, and performance feedback to support growth and development.
- Accountable for achieving the council’s retention and renewal goals, with the expectation to increase growth.
- Establishes and leads council conversations and projects to maintain and increase council-wide retention of girls and volunteers.
- Strengthens the council’s relationship with volunteers through appreciation and support.
- Creates an annual calendar of volunteer networking opportunities, focusing on Service Unit Engagement initiatives.
- Identifies and leads annual volunteer appreciation initiatives.
- Successfully manages and motivates staff to perform their jobs efficiently and effectively.
- Establishes priorities, conducts team meetings, delegates authority to reporting staff, and monitors staff performance.
- Utilizes innovative technology and adult learning methodologies to enhance the impact and reach of retention and renewal initiatives.
- Builds a culture of evaluation where staff engages in reflective practice based on operational and evaluation data, volunteer feedback, and prototyping, testing, and iterating processes.
- Establishes evaluation methods and tools to collect and analyze participant feedback and assess the effectiveness and impact of volunteer engagement strategies.
- Proactively identifies and builds strategic national partnerships as appropriate.
- Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Performs other duties as necessary or assigned.
SKILLS & QUALIFICATIONS
- Bachelor’s degree or higher or at least four years of equivalent experience within a relevant field (e.g., volunteer management, volunteer support, etc.)
- Strong facilitation and presentation skills, with the ability to engage and inspire adult learners.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Strong leadership and collaborative skills with demonstrated experience partnering with different departments and the ability to coach and develop high-performance teams.
- Experience in motivating a team to achieve goals.
- Proficiency in using technology and virtual platforms for training delivery.
- Passion for the organization’s mission and a commitment to adult volunteer development.
- Ability to work a flexible schedule including evenings and weekends.
- Travel throughout council jurisdiction up to 20% of the time.
- Capability to provide own transportation and maintain valid driver’s license.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer.
- Operate office equipment manually.
- Must be able to lift and/or move up to 25 pounds at times.
WORK HOURS/TRAVEL
- Willingness to work a flexible schedule and travel as required.
Girl Scouts Heart of Central California


