Engagement and Stewardship Manager

About Canal Alliance 

Canal Alliance is a nonprofit champion of immigrants who are challenged by a lack of resources and an unfamiliar environment. We believe everyone has the right to achieve their dreams.

Every day, we educate, empower, support, and partner with motivated immigrants to best meet their unique needs—from putting food on the table, to becoming U.S. citizens, to learning English, to graduating from college. Because when we support immigrants, Marin becomes a place where everyone can live, work, and succeed.

Position Summary

Canal Alliance seeks a talented candidate to join our dynamic Development team, which is responsible for raising approximately $13 million in annual revenue and supporting the engagement of over 150 community and pro bono volunteers across agency programs.

The Engagement and Stewardship Manager is a full-time position that reports to the Senior Manager of Marketing and Communications and is responsible for coordinating Canal Alliance’s efforts to recruit, engage, and steward volunteers, many of whom are also donors. The position requires an effective, focused, organized and detail-oriented professional who has excellent customer service capabilities and a strong understanding of data management and analysis.

 Essential Duties & Responsibilities

Agency-Wide Volunteer Engagement

• Coordinate volunteer recruitment needs with Program Directors, volunteer supervisors and Development team members to ensure needed volunteer participation;
• Promote and maintain all volunteer opportunities required by Canal Alliance program and administrative teams;
• Manage online volunteer recruitment platforms (e.g. CVNL, Mentor.org, Volunteer match, Craigslist, Idealist)

Volunteer Management for Development

• Train and oversee Development volunteers to assist with department tasks;
• Recruit and manage volunteer support for special events implemented by the Development Department.

Data Management and Reporting

• Manage Salesforce Volunteer console and moves management as it relates to volunteer screening, hiring, job placement, onboarding, and stewardship
• Input contacts into Salesforce Database and track relevant activities with those contacts;
• Enter and maintain accurate and complete volunteer records in Salesforce;
• Work closely with Program Directors and volunteer supervisors to track volunteer service hours;
• Create volunteer reports out of Salesforce;
• Create targeted mailing lists out of Salesforce, and coordinate the production and mailing of volunteer communications

Required Education and Experience

• Bachelor’s degree in a related field, or equivalent work experience
• Minimum of two years’ experience of nonprofit, human service, and/or customer service experience.
• Proficient in Salesforce, Outlook, Word, and Excel required
• Knowledge of Latino, immigrant, or low-income communities.

Compensation 

This is a full-time, non-exempt position with benefits. We offer a competitive pay with a benefits package that includes:

• Salary ranges from (70k-73k)
• 3 weeks paid vacation per year
• 12 days of sick leave per year
• 4 Wellness Days per year (one per quarter)
• Paid Birthday each year
• 16 paid holidays per year
• 100% paid employee medical & dental insurance, life insurance, LTD, and EAP
• 403(b)-retirement plan with employer match of up to 4% after 3 months of employment.
• Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents.
•  Telehealth for physical and mental health

Canal Alliance