General Staff Jobs

What’s the job?

Fiverr Pro is looking for a B2B Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth while serving valuable insights across the organization.

Fiverr Pro is a premium service within the Fiverr marketplace that connects clients with highly skilled freelancers who have undergone a rigorous vetting process. It offers access to top-tier talent and provides an elevated experience for clients who require exceptional expertise and results for their projects. It also offers a number of benefits for both businesses and freelancers, including a dedicated Business Success Account Manager and enhanced collaboration tools

Check us out at https://pro.fiverr.com/

The ideal candidate is a natural relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation abilities.

What am I going to do?

• Build and maintain strong, long-lasting customer relationships
• Own the relationship of top Fiverr Business accounts, increasing the retention and growth of Fiverr’s most valuable buyers
• Identify buyers with high growth potential, enlisting them into high touch programs
• Identify business opportunities with buyers to improve retention
• Participate in high-touch initiatives in cooperation of testing with our Product teams
• Assist in the creation of internal and external presentations
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Be a trusted partner for the customer on use-case and product functionality
• Collaborate closely with global team members
• Consulting, matchmaking and project management with relevant buyers
• Onboarding high value customers with a full demo
• Assist with high severity requests or issue escalations as needed.
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

What are the qualifications?

• 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Must have B2B Enterprise experience
• Experience working with and optimizing customer KPIs
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering customer-focused solutions based on customer needs.
• Ability to create structure in ambiguous situations
• Excellent verbal and written communication skills.
• Passion for technology and the Gig Economy
• Driven, self-motivated, enthusiastic and with a bias for action
• Strong analytical skills, with the ability to translate data into insights.
• Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

Fiverr

Company Overview:

Babe Original is a privately-owned beauty brand that focuses on the production, distribution, and marketing of performance-based cosmetics, effectively combining beauty and skincare into every product. Babe Original’s award-winning and professionally recommended products are sold through Direct to Consumer (DTC), Retail, and Distributor channels across the US, and in parts of Canada, and the UK. Products from Babe Original are manufactured in-house and formulated for maximum effectiveness, so you can discover HOW they work for you, not IF they work. The Babe Original brand was formed with the ideals of originality, honesty, and inclusivity, and believes that everyone, regardless of age, gender identity, sexual orientation, ethnicity, etc., deserves to feel confident and empowered to be the most authentic version of themselves.

Job Summary:

Babe Original is looking for an organized, motivated and passionate individual to assist the product development team expand the scope of the brand catalog. The position is responsible for efficient and effective communication with external vendors and internal teams to ensure that projects are completed within the expected timelines. This role also manages collection and organization of product assets. The full-time Product Coordinator reports directly to the Director of Product Development.

Primary Responsibilities:

· Create and maintain product timelines

· Work collaboratively with stakeholders to analyze, prioritize, and communicate project scope and requirements

· Track product due dates and deliverables cross departmentally

· Plan and lead project meetings with all stakeholders

· Provide regular updates, reporting, and data analysis to pertinent team members on an ad-hoc and regularly scheduled basis

· Create assets related to new or updated products

· Create new products in ERP system

· Collect, organize, and oversee product assets within established file paths and naming conventions

· Maintain product specifications within internal spreadsheets and ERP system

· Facilitate internal and external product testing

· Analyze and compile product testing results

· Any other appropriate tasks as assigned by management

Experience / Abilities:

· Huge passion for beauty!

· Bachelor’s degree in business, supply chain, or related field.

· 2-3 years of product development experience.

· Experience working in software to create calendars, schedules, and project timelines.

o Asana proficiency a plus

o Project Management Certification (PMP) a plus

· Proficient in MS Office and/ or Google Suite tools such as Excel, Sheets, and Word.

· Experience with process creation and improvement.

· Very strong analytical and communication (oral/ written) skills.

· Top-notch organizational skills, attention to detail, and time management.

· Must be trustworthy and handle highly confidential information with the utmost care and discretion.

· Can work collaboratively and positively with others to drive completion of deliverables.

Competencies:

· INTERPERSONAL SKILLS – This role demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges

· PROACTIVITY – This role proactively researches, communicates, anticipates, and acts around areas of improvement or opportunity.

· COMPETENCE – The incumbent should demonstrate proficiency in their area of expertise

· DECISION MAKING – This role will be required to display the ability to make good decisions and/ or lead a sound decision-making process, backed by solid reasoning, data, etc.

· INDEPENDENCE – This role completes tasks to the best of their ability, without need for external follow up, and takes accountability for quality and timeliness of tasks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Employees are regularly required to talk or hear

· Employees frequently are required to stand, walk, and use hands and arms to reach for items and / or materials

· Employees are occasionally required to lift office products and supplies, up to 20 pounds.

Hours:

· This position is a full-time position

EEO Statement:

It is Company policy to provide equal opportunity in employment, development and advancement for all qualified persons without regard to age (40 and over), ancestry, sex/gender (including gender identity, gender expression, pregnancy, childbirth and related medical conditions), color, marital status, registered domestic partner status, medical condition, genetic characteristics/information, national origin, physical or mental disability, race, religion (including religious dress and grooming practices), sexual orientation, military and veteran status, or any other classification protected by applicable law.

Babe Original

Volex is a leading manufacturer and supplier of high-speed pluggable copper cable assemblies. Volex delivers data transfer solutions crucial to leading-edge data centers to support faster processing, greater bandwidth, and increased density, designed to support the fastest speeds. Hyperscale, mega-scale and Enterprise data centers rely on Volex’s proven expertise and manufacturing prowess.

The main purpose of this role is to lead the development of new business and new customer on-boarding in a specific product category high-speed products. This is a broad role involving market analysis, potential customer identification, product knowledge and then working with the rest of the Volex team to commercialize the identified market opportunities through product development (which may also include design / R&D) through to then marketing our capabilities back through key channels to win new business, working closely with dedicated sales professionals in the regions.

The ideal candidate will have:

• Experience with high-speed copper data connectivity
• Live in the San Francisco Bay Area due to customer reach
• An engineering background
• 10+ years experience as a Product Manager

Key Responsibilities for this Role

• Conduct market analysis to identify target customers and assess market potential
• Lead the design and development of Volex product/service capabilities to fulfil these opportunities
• Lead the commercialization of these product and service capabilities
• Drive the marketing strategy for these NEW product and service capabilities towards the market and specific customers through channel identification and optimization
• Ensure the Volex marketing resources prepare and deliver all necessary marketing collateral to support the program
• Work with the sales team in region to service the target customers to deliver year on year growth
• Regular training and orientation of Global and regional sales teams to bring Volex internal teams to set strategic direction
• Setup and maintain Product line database along with Product cost management baselines with commercial teams

Key Skills for this Role

• Market analysis
• Design and development
• Product commercialization
• Program Management
• Marketing and Sales
• Stakeholder management
• Past Involvement in High-Speed Industry standards committees
• Industry trends for Interconnect speeds, application and adoption

Key Knowledge

• Must have deep industry knowledge and ideally be from Big 4 (Amazon, Facebook, Google, Apple)
• Knowledge of Customers and supply chains
• Knowledge of Products already in the market
• Knowledge of High Speed Industry standards committee involvement, participation and MSA (Multi Sourcing Agreements)

Key Competencies

• Strategic thinking
• Innovation & Creativity
• Customer Focus
• Drive for results
• Team work / Collaboration
• Communication skills (oral/written)
• Working with data & information (fact finding)
• Influencing skills

Volex

• Development of commercial products and consumer products and processes to meet the needs of current and potential clients.
• Formulation of the marketing strategy for acquiring new customers and cross-selling products to existing clients.
• Negotiation with media agencies to optimize the marketing budget, establishing a direct response advertiser negotiation model.
• Coordination of market research to validate value propositions and marketing campaigns.
• Institutional and strategic relationships with agencies, suppliers, and media outlets, focusing on advertising and public relations.
• Defining the attribution model and modeling to optimize marketing investment and establish the most efficient thresholds for media activity.

Requirements

• 5+ years of marketing experience within a banking environment
• Bilingual – English & Spanish
• Bachelor’s degree in related field
• Knowledge of consumer and commercial banking products with successful track proven record of marketing campaigns.

Ascendo Resources

Job Role: Senior Product Manager

Location: Remote

Contract Length: 12 Months (View to extend)

Contract: W2 (THIS IS A W2 CONTRACT ONLY)

Rate: $45-55 per hour

Please contact: [email protected]

The ideal candidate will be responsible for helping support the Product team by improving the UX and UI products. This individual will be working very closely with marketing and development teams, diving into analytics to bring out the best product experience possible.

Responsibilities/ Requirements

• Must have a strong understanding of UX and UI technologies
• Over 6 + years of experience as a Product Manager
• Strong stakeholder/client management experience
• Must have a strong analytics background working with front end designers/developers
• A form of artificial intelligence and machine learning understanding would be beneficial but not essential
• Must understand educational language
• Must have vast experience within B-TO-B companies
• Strong reporting and client skills is required
• Must have a strong experience working with front end designers/developers/engineering teams
• Someone who has sold SAAS products before would be beneficial
• Must have strong experience around integration of data into clients systems and reporting of client data
• This position is only available for W2 contractors only

Forsyth Barnes

Lead Product Manager – Bilingual (Mandarin/English)

We are looking for a Lead Product Manager to support clients in our Financial Services practice at Exadel. This role will work directly with our clients to deliver products and services in a growing consulting environment with people who truly care about you and your ideas.

Who we are at Exadel:

Exadel is a global software consulting and development company that partners with organizations to help them become digital leaders in their industries. We look beyond the code to understand the impact our clients want to make and help them get from ideation to development and outcomes. We accelerate the results of digital transformations through an open, collaborative approach combined with our deep experience across industries, business processes, and technologies.

Location: San Francisco Bay Area, CA

Working Environment: Hybrid

Qualifications:

• Working proficiency in Mandarin and English
• Extensive experience in the financial services and Fintech industry
• 5+ years of domain experience in asset or wealth management
• 5+ years in a product management role
• Understanding of technology infrastructure (network, databases, cloud platforms, etc.)

About our Project:

Our client is working with us on a multi-year transformation project, leveraging state-of-the-art technological solutions. We are seeking candidates with a background in Capital Markets, who are well versed in asset and investment management. The journey begins with an assessment of current state software and infrastructure and will advance to re-platform and modernize our client’s entire infrastructure with game changing solutions.

Exadel

Are you a dynamic professional with a passion for blending technical prowess with business acumen? We’re on the lookout for a CRM Product Management Lead (Salesforce or MS Dynamics preferred) who can orchestrate the optimization of our enterprise-wide CRM system, crafting exceptional customer and employee experiences. If you’re adept at fostering relationships, leading sales strategies, and steering service enablement, this role offers an exciting opportunity to drive innovation in lead generation, sales automation, and customer lifecycle management.

What You’ll Do:

As a visionary leader in our organization, you’ll spearhead the evolution of our CRM sales and service enablement solutions. Your goal? Elevating measurable outcomes, from enriching customer and employee experiences to boosting sales and productivity. You’ll tap into your deep understanding of client needs and trends to engage stakeholders across Sales, Marketing/Digital, and Customer Support, aligning with our one bank strategy.

Why You?

You’re the perfect match if you hold a Bachelor’s degree in Computer Science, Business Administration, or a related field, and you come armed with at least five years of combined experience in product management, client services, or product development. Your communication finesse and technical know-how empower you to craft compelling reports, present insights, and collaborate seamlessly with internal and external stakeholders.

Perks:

Join a vibrant team of experts dedicated to innovation and excellence. Enjoy a collaborative work environment that encourages creativity and initiative. You’ll have the autonomy to manage projects, influence strategies, and shape the future of our CRM landscape. Plus, you’ll be supported by cutting-edge tools and technologies, ensuring your success in driving impactful change.

Ready to Shape the Future?

If you’re ready to take the reins of CRM product management and make a mark on customer experiences, we’re excited to hear from you. Join us on this transformative journey, where your skills will thrive, and your ideas will shape the way we engage with our customers and drive business success.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Fantastic pay, benefits and atmosphere.

Ascendo Resources

Associate Manager, Product Development

Beauty by Imagination

Hybrid

Job Summary:

The Associate Product Developer will collaborate with cross-functional team members to help develop new products with a focus on increased innovation and idea generation that is in line with brand positioning and strategy. The ideal person will have demonstrated product development interest in conducting market/trend research for product ideation, collaborating with marketing teams on launching new products, communicating with international suppliers, and developing products from concept to completion.

Essential Job Duties:

Product Development:

• Conduct the product ideation and conceptualization process for new launches (market research, competitive analysis, innovation research, mood boards, etc.)

• Prepare product briefs for supplier briefings complete with business objectives, benchmarks, target costs, deadlines and launch timelines.

• Cultivate strategic creative relationships with existing and new suppliers.

• Partner with marketing on claim development substantiation.

• Collaborate with Quality team on product testing

• Monitor and research product trends and development from competitors

• Coordinate and assist with the development of packaging, artwork and copy for new product and existing product updates.

• Coordinate production of new launch items with inventory planning team.

• Work with cross-functional team members and suppliers on the creation of molds and new tooling for NPD projects

• Oversee sample receipt log that tracks new/updated accessory submissions from new and existing suppliers to stay up to date with the latest trends

• Oversee the review, distribution, documentation of feedback, approval & storage of supplier samples.

• Manage the relationship between the internal team and suppliers

Project Management:

• Collaborate with key cross-functional team members to maintain a timeline and product launch schedule

• Ensure cost of goods targets are met for all products being developed

• Develop and maintain product launch calendar and communicate timelines and product specifications to relevant internal teams, such as marketing and operations.

• Monitoring the status of in-development products and coordinating solutions to development issues.

• Maintain the organization of item information and specs for cross-functional teams and suppliers (ex: item numbers, spec sheets, and tech packs)

Requirements:

• Requires Product Development interest and/or knowledge preferably but not required in the beauty industry related to hair care, skin care, hair tools and supplements.

• Entrepreneurial & creative spirit with sense of urgency

• Strong communication skills, verbal and writing.

• Innovative: You seek out how to build new trends and find new opportunities.

• Strong communicator and collaborator: You work and communicate effectively with all member team members and external vendors.

• Strategic, adaptive, results-driven: You can efficiently anticipate, identify and articulate problems in real-time and provide thoughtful solutions.

• Ability to work from home, with high speed internet service, ability to navigate different platforms

• Travel as needed

***Company Benefits***

Beauty By Imagination offers a VERY competitive benefits package including:

• Medical, Dental, Vision benefits
• 401K with Company Match
• Very Generous Paid Leave of Absence/Time Off
• Company-Paid Life Insurance and AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability Benefits
• Flexible Fridays All Year Long!

Beauty by Imagination (BBI)

Product Development Coordinator

Beauty by Imagination

Hybrid

Job Summary:

The Product Development Coordinator will collaborate with cross-functional team members to help develop new products with a focus on increased innovation and idea generation that is in line with brand positioning and strategy. The ideal person will have demonstrated product development interest in conducting market/trend research for product ideation, collaborating with marketing teams on launching new products, communicating with international suppliers, and developing products from concept to completion.

Essential Job Duties:

Product Development:

• Conduct the product ideation and conceptualization process for new launches (market research, competitive analysis, innovation research, mood boards, etc.)

• Prepare product briefs for supplier briefings complete with business objectives, benchmarks, target costs, deadlines and launch timelines.

• Cultivate strategic creative relationships with existing and new suppliers.

• Partner with marketing on claim development substantiation.

• Collaborate with Quality team on product testing

• Monitor and research product trends and development from competitors

• Coordinate and assist with the development of packaging, artwork and copy for new product and existing product updates.

• Coordinate production of new launch items with inventory planning team.

• Work with cross-functional team members and suppliers on the creation of molds and new tooling for NPD projects

• Oversee sample receipt log that tracks new/updated accessory submissions from new and existing suppliers to stay up to date with the latest trends

• Oversee the review, distribution, documentation of feedback, approval & storage of supplier samples.

• Manage the relationship between the internal team and suppliers

Project Management:

• Collaborate with key cross-functional team members to maintain a timeline and product launch schedule

• Ensure cost of goods targets are met for all products being developed

• Develop and maintain product launch calendar and communicate timelines and product specifications to relevant internal teams, such as marketing and operations.

• Monitoring the status of in-development products and coordinating solutions to development issues.

• Maintain the organization of item information and specs for cross-functional teams and suppliers (ex: item numbers, spec sheets, and tech packs)

Requirements:

• Requires Product Development interest and/or knowledge preferably but not required in the beauty industry related to hair care, skin care, hair tools and supplements.

• Entrepreneurial & creative spirit with sense of urgency

• Strong communication skills, verbal and writing.

• Innovative: You seek out how to build new trends and find new opportunities.

• Strong communicator and collaborator: You work and communicate effectively with all member team members and external vendors.

• Strategic, adaptive, results-driven: You can efficiently anticipate, identify and articulate problems in real-time and provide thoughtful solutions.

• Ability to work from home, with high speed internet service, ability to navigate different platforms

• Travel as needed

***Company Benefits***

Beauty By Imagination offers a VERY competitive benefits package including:

• Medical, Dental, Vision benefits
• 401K with Company Match
• Very Generous Paid Leave of Absence/Time Off
• Company-Paid Life Insurance and AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability Benefits
• Flexible Fridays All Year Long!

Beauty by Imagination (BBI)

Taphandles is a high energy, highly collaborative product design and manufacturing company with operations in the US, Asia, and Europe. Our experience and capabilities make us the leader in supporting the beverage industry with the most innovative and unique marketing products available.

The Marketing & Administrative Coordinator is a multifaceted role responsible for supporting a variety of tasks/activities including customer relations and service, marketing support, office administration, and events coordination to deliver great customer service and maintain Taphandles culture in the office.

The ideal candidate will enjoy working on many different tasks, interacting with departments across the company, and is solution-oriented, positive, energetic, and personable. The candidate we are seeking is also highly organized, motivated and works well independently or as part of a team. Standard hours for this role Monday-Friday, 7:30 AM – 4:30 PM Pacific Time at Taphandles headquarters in Seattle, WA.

Responsibilities include but are not limited to:

Customer relations, marketing support, and events (approx. 60%)

• Creating a great customer experience by managing incoming calls/inquiries, qualifying and/or problem-solving real-time, and/or routing to appropriate team member/department.
• Planning and supporting execution of Company events and team activities.
• Management of marketing samples and organization.
• Supporting customer engagement on Company social media to drive lead generation.
• Lead entry in CRM and order processing support.
• Receiving or shipping of marketing samples.
• Maintaining knowledge of department and team structures as well as Company capabilities processes to support customer inquiries.
• Additional duties and/or projects, as assigned.

Office administration (approx. 40%)

• Welcoming and coordinating customers/visitors to the office.
• Liaising with building staff regarding facilities.
• Overseeing and maintaining office supplies, kitchen supplies, and coordinating with other internal stakeholders and/or 3rd parties as needed to ensure smooth office operations.
• Owning the Taphandles Beverage Program (both “morning” and “happy hour” beverages), and support associated events, including research, supply, maintenance, and weekly beverage newsletter creation/communication. Liaise with team members or customers to support associated events, if applicable.
• Working with key stakeholders on office decoration and/or improvement initiatives, and tracking thereof, to reflect Taphandles brand, customers, and culture.
• Leading organization and cleanliness of shared/community spaces in the office to ensure a welcoming, professional environment for customers, visitors, and team members. Support the creation and placement of signage. Identify opportunities for improved organization of shared/community spaces (entry, canteen, kitchenette, office supply area, hoteling stations, etc.)
• Participating as a key stakeholder and member of the Taphandles Safety Committee.
• Additional duties and/or projects, as assigned.

Your Experience/Knowledge/Skills

• Associate’s degree or equivalent post-secondary curriculum in business/marketing or communications and two years’ experience supporting sales/marketing teams. Bachelor’s degree business, marketing, communications, psychology or related field preferred.
• Highly proficient in MS Office.
• Proficient answering and routing phone calls, and electronic (email) inquiries.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong attention to detail and a desire to deliver an exceptional customer experience.
• Self-motivated, enthusiastic, team player that enjoys collaboration and taking ownership.
• Highly organized and able to manage a variety of tasks concurrently.
• Effective time management skills and an ability to meet deadlines.
• Experience with Customer Relationship Management (CRM) software a plus but not required.
• Experience with order processing and inventory management in Enterprise Resource Planning software (ERP) software a plus but not required.

Taphandles