Client Services Manager

Title: Client Services Manager

Division: PCA

Reports to: Private Pay Account Manager

Compensation: $100,000-$110,000 + bonus incentives based on performance

Overview:

The Client Services Manager typically focuses on reaching out to potential clients and their families to provide information about available home care services. This role involves building relationships with referral sources, such as healthcare professionals and community organizations, and ensuring that those who could benefit from home care are aware of the services offered.

***Applicants must reside in/near Westchester County to be considered for the position. In-person meetings with clients and other outreach activities is required.

Responsibilities:

Building and maintaining relationships with healthcare professionals, community organizations, and other potential partners to generate referrals.

Creating and delivering presentations to educate target audiences about the benefits of home care services.

Collaborating with the marketing team to design and implement effective marketing campaigns, both online and offline.

Identifying and attending relevant community events, fairs, and networking opportunities to increase visibility and engagement.

Conducting market research to identify trends, competitive landscape, and opportunities for service improvement.

Respond to inquiries from potential private pay clients and their families, providing detailed information about our home care services, pricing, and policies.

Coordinate referrals from various sources, including healthcare professionals, families, and community organizations, ensuring timely follow-up and effective communication.

Conduct initial assessments of client needs, preferences, and care requirements to match them with suitable caregivers and services.

Collaborate with the scheduling team to ensure proper staffing and scheduling of caregivers based on client preferences and availability.

Assist clients with the completion of necessary paperwork, contracts, and consent forms for service initiation.

Maintain accurate and organized client records, documenting relevant information and updates throughout the intake process.

Provide ongoing support to clients and their families, addressing any concerns, inquiries, or changes in care needs.

Qualifications:

•Bachelor’s degree in a relevant field (e.g., healthcare management, social work) or equivalent experience.

•Strong communication and interpersonal skills, with the ability to build rapport with clients, families, and referral sources.

•Knowledge of home care services, private pay billing processes, and relevant regulations.

•Excellent organizational skills and attention to detail.

•Proficiency in using relevant software and tools for documentation, scheduling, and communication.

•Compassionate, patient-focused, and empathetic approach to client interactions.

•Ability to work independently, manage multiple tasks, and projects

Benefits:

• Medical
• Dental
• Vision
• Dedicated Benefits Helpdesk
• 401K
• Tickets at work
• Aflac benefits include Dental, Cancer, Life, Accident, Life, Hospital, Lump Sum Critical Illnesses
• Employee Award Program

Schedule: Monday- Friday 9am-5pm

Work Location: Predominately Westchester County, however there may be occasional referral/leads that require local travel where ACH services communities. The position is a combination of office and field-based/remote work activities.

Work Environment:

• Ergonomic workspace
• Ambient interiors
• Organized office plan
• Hygienic environment
• Employee satisfaction
• Staff loyalty
• Employee empowerment
• Career growth

Always Compassionate Health Care is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health Care are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.

Always Compassionate Health