General Staff Jobs

POSITION TITLE: Client Success Manager

LOCATION: Orange County, CA

COMPENSATION: $70-80K

GENERAL JOB DESCRIPTION:

As Client Success Manager you will play a key role in servicing and growing our professional and commercial staffing business. In this role, you will be responsible for the day-to-day coordination of Eastridge client-facing operations and supporting procedures to facilitate organizational effectiveness and efficiency, as well as introducing new service lines and staffing solutions to our current clients.

WHAT MAKES EASTRIDGE WORKFORCE SOLUTIONS DIFFERENT:

Eastridge Workforce Solutions is a 100% Employee-Owned (ESOP) company, empowering employees to earn meaningful equity in the company they build and continue to grow. Through our core belief in servant leadership and fostering career growth, we have remained dedicated to our original mission of providing opportunity and enrichment through work, while innovating technology and services to help our clients and candidates thrive.

When working with Eastridge, you will find we care deeply about our employees and the people we serve. All of our efforts are delivered with people-centric thoughtfulness—for ourselves, our customers, and the greater community.

Eastridge has a strong commitment to diversity, equity, and inclusion (DE&I) in the workplace. We host multiple affinity and employee resource groups, led by our diverse team members, to welcome valuable discussions in a safe place. Visit our website to learn more about B.L.A.C.K. @Eastridge, LGBTQ+ Committee, Woman of Wonder (WOW), LatinXellence, and more!

Eastridge Workforce Solutions was founded to help individuals find careers that offer fulfillment. For over 50 years, companies have relied on Eastridge to deliver professional and volume recruiting, payrolling solutions, recruitment process outsourcing, and MSP/VMS solutions to make attracting and managing the workforce simple and scalable. Powered by our proprietary technology platform, Eastridge Cloud™, we offer the most comprehensive suite of workforce solutions in the US and globally.

Glassdoor: tinyurl.com/2p9e95f2

Why Eastridge: www.eastridge.com/why-eastridge

Employee Ownership: www.eastridge.com/esop

Diversity: www.eastridge.com/diversity

Careers Page: www.eastridge.com/careers

RESPONSIBILITIES & EXPECTATIONS:

• Manage and lead new client onboarding to include client and recruiter orientations, system implementations, and system requirements set up required to service and deliver excellence to our customers
• Establish productive, professional relationships with key personnel in assigned customer accounts, including the development of a relationship matrix for each account.
• Coordinate the involvement of Eastridge divisions, including recruitment support, service, and management resources, in order to meet account performance objectives and customer’s expectations. Engage client contacts in the Net Promoter Score (NPS) Process and maintain high levels of account scores appropriate for the client industry.
• Responsible for review and escalation to Eastridge VP or Branch Manager if requisitions are not addressed timely or if other fulfillment issues arise that the Client Success Manager is unable to resolve.
• Collaborate with Recruitment on Client Specific delivery models and recruitment strategies.
• Manage and oversee assigned accounts operational compliance and client contractual compliance to ensure delivery of all contractual and service, including but not limited to:
• Facilitation of quality surveys and regularly scheduled business reviews
• Internal onboarding documentation compliance audits on assigned accounts
• Client payments in terms of bonuses, pay rates, timecard process to ensure compliance with applicable international, federal, state, local, and/or company policies and procedures
• Client contract compliance, including partnering with client and Eastridge legal team to modify, amend, or add as needed due to business or compliance changes
• Quality checks with both the client and workers assigned
• Regular safety assessments to include annual safety tour compliance and participation in injury reviews for assigned clients
• Act as the main point of contact for client account needs. Responsible for regular scheduled client outreach as well as appropriately directing escalations as needed.
• Lead all new customer reviews with business contacts, or re-introductions to new stakeholders in partnership with the designated Recruitment Partners. Collaborate appropriately with the sales team to ensure an efficient and thorough handoff to the operations team.
• Drive cross-selling initiatives in partnership with recruitment and sales teams to maximize existing client utilization and increase revenue across service lines. Coordinate with stakeholders on both teams to ensure client satisfaction and cohesion. Regularly request referrals for additional introductions across client network.
• Proactively share thought-leadership content and industry insight with relevant client contacts with a focus on account growth/penetration, additional service line potential, and new client referrals.
• Maintain a positive and proactive work environment. Model and reinforce Eastridge’s cultural values.

MINIMUM REQUIREMENTS:

• 1+ years of Client/Customer Success or high-level account management experience
• 2+ years of experience in Talent Acquisition, Human Resources, or an Agency setting
• 3+ years of client/customer-facing experience
• Must have managed 50+ clients/accounts
• Detail-oriented with a focus on customer satisfaction.
• Enthusiastic about building relationships and finding new value-added ways to connect and build rapport with client contacts.

It would be great if you had these:

• Experience with Quarterly Business Reviews
• Professional and Light Industrial staffing experience

PERKS & BENEFITS:

At the center of Eastridge Workforce Solutions’ values is the belief that the single most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for the great work they’re doing we offer a number of perks and benefits that are listed below.

• Eastridge has an Employee Stock Ownership Plan (ESOP) which is a tax-qualified retirement benefit plan.
• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts – 20-60% off on certain movies, hotels, concerts, sporting events, and more!

Eastridge Workforce Solutions

Join the fashion-forward team at Jarbo, based in the pulsing heart of Seattle. Our flourishing apparel brand seeks a seasoned digital marketer with expertise in paid advertising to further amplify our online presence and e-commerce conversions. This position offers immense growth for someone keen on blending the intricacies of paid search and social with the dynamic world of fashion, especially for those who appreciate the nuances of online shopping experiences.

Primary Responsibilities:

• Strategize, implement, and manage paid search and social campaigns, ensuring alignment with brand guidelines and business objectives.
• Conduct in-depth analysis of our PPC campaigns and develop insights to optimize ROI.
• Mastermind and execute paid social campaigns across platforms like Facebook, Instagram, Pinterest, and more to drive e-commerce growth.
• Collaborate with the content team to create compelling ad visuals and copy that resonate with our target audience.
• Manage ad budgets, ensuring maximum returns without overspending.
• Keep abreast of the latest trends in paid advertising and apply best practices for the apparel e-commerce sector.
• Foster relationships with advertising representatives from search engines and social platforms.
• Explore website optimizations to better enhance and support paid goals, ensuring seamless user journeys that improve conversion rates.
• Work closely with analytics to assess funnel effectiveness and make necessary adjustments.
• Recommend and implement A/B testing for ad visuals, copy, and landing pages.
• Partner with other internal teams to ensure integrated marketing strategies across all channels.

Candidate Profile:

• 5+ years of experience in digital marketing with a focus on paid search and social advertising.
• Experience in e-commerce, especially within the apparel sector, is highly valued.
• Strong understanding of performance marketing, conversion, and online customer acquisition.
• In-depth knowledge of ad platforms such as Google Ads, Facebook Ads Manager, and more.
• Up-to-date with the latest trends and technologies in digital marketing.
• Highly analytical mindset and experience with web analytics tools.
• Proficient in Adobe Suite.
• Shopify experience is a plus.
• Exceptional project management skills and the ability to manage multiple projects concurrently.
• Strong communication skills, both written and verbal.

About Us:

Jarbo is a luxury clothing collection rooted in Seattle, WA. Our women-led initiative embodies power and creativity. From design, creation, shipment, to marketing – we handle everything from our main Seattle hub. Our exclusive apparel line takes pride in global partnerships with premium European ateliers and factories. We maintain a tight-knit, family-like atmosphere that encourages creativity and camaraderie. Besides, we offer healthcare benefits.

To Apply:

Please send a cover letter, resume, and any relevant work examples. Portfolios and/or visual references will be prioritized during the application review.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Digital Marketing (Paid Search & Social): 5 years (Required)
• Work Location: In person

Jarbo Collection

Role/title: Senior Marketing Manager

Start date: End of September, beginning of October

Hours per week: Full-time, 40 hours/week (M-F 8-5, or flexible 7-4)

Time zone: PST

Office location: Redmond, WA

Remote, onsite, or hybrid: This role would start primarily onsite to help get everyone acquainted, and then could be flexible for a hybrid role (3 days onsite, 2 days offsite – M&F required onsite) Collaboration is big with this team!

Travel: 25% travel along west coast

Background check: YES

Drug screen: YES – includes marijuana screening

Pay: $110-130k/YR salary (DOE) with bonus potential

Benefits: Vacation, sick time, medical dental and vision paid

Main day-to-day responsibilities:

• Develop and execute comprehensive marketing strategies aligned with company objectives.
• Lead, mentor, and guide a team of accomplished marketing professionals situated across multiple office locations.
• Collaborate closely with executive management, stakeholders, peers, and external marketing partners to ensure consistent messaging and branding.
• Manage and oversee projects related to website development, social media campaigns, printed materials, job site signage, and participation in trade shows.
• Utilize Adobe Creative Suite to craft visually compelling materials that resonate with our target audience.
• Leverage CRM systems to enhance customer engagement and optimize marketing efforts.
• Foster a cohesive corporate identity across all touchpoints, ensuring a consistent and recognizable brand presence.
• Lead by example by actively participating in daily marketing tasks and initiatives.
• Empower and motivate marketing coordinators, recognizing their unique strengths and directing them effectively.
• Stay updated on industry trends and competitors’ strategies to drive continuous improvement.

Top must-have skills/experience:

• Bachelor’s degree in business, graphics, or marketing required.
• Proven experience in managing a team of well-established marketing professionals across multiple offices.
• Strong collaborative skills, with the ability to interact effectively with executive management, shareholders, peers, and external marketing agencies.
• Willingness to travel up to 25%.
• Proficient in graphic design, creative thinking, and photography.
• Exceptional written and verbal communication skills.
• Expertise in Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Spark) and familiarity with Cosential.
• In-depth knowledge of company branding and corporate identity, spanning various platforms such as websites, social media, brochures, job site signs, and trade shows.
• Familiarity with CRM systems and Microsoft Office suite.
• Lead by example: a hands-on supervisor who enthusiastically engages in daily tasks.
• Adept at recognizing individual strengths among marketing coordinators and effectively managing to maximize their potential.
• Background in Architecture, Engineering, and Construction (AEC) industry preferred.

Software experience needed:

Adobe Creative Suite, working in CRMs, Microsoft Office

Robert Half

JOB PURPOSE/OVERVIEW

The TCP E-Commerce Manager is responsible for leading the team in developing and executing the digital strategy across all ecommerce channels. This role will own creating the vision and sales driving growth plans for customers across ecommerce channel in alignment with marketing and organization strategies.

KEY RESPONSIBILITIES

• Ecommerce Leadership: Serve as the internal ecommerce expert and collaborate with the Chief Sales Officer and Chief Marketing Officer to deliver against sales and strategic objectives of the ecommerce business including best practice fundamentals ( Digital Shelf, Search Strategy, Assortment) and investment strategy across platforms and customers

• People Management: Lead team in driving business results and personal development

• Omni Channel Collaboration: Partner with the Field Sales team to drive omnichannel strategies, including content management, product launches, and customized brand content to meet shopper expectations.

• Digital Marketing Expertise: Ensure the availability of digital assets and manage marketing activities on platforms such as Amazon and other marketplaces to drive sales. Analyze metrics to maximize ROI and volume.

• Performance Tracking and Analysis: Develop and utilize digital commerce scorecards with key performance indicators (KPIs) to measure and track share, sales, search, media, and shopper metrics for improved conversion.

• Sales Fundamentals: Demonstrate strong command and control over sales fundamentals, including sales planning, trade fund management, deduction management, and forecasting to support the S&OP process.

• Program Performance Monitoring: Monitor and analyze program performance metrics, and effectively communicate key findings to cross-functional teams.

• Cross-Functional Collaboration: Collaborate with internal teams, such as Supply Chain, Logistics, and Trade Marketing, to resolve critical issues. Conduct root cause analysis and develop strategies and process improvements to minimize future issues.

• Assortment Strategy and Innovation: Develop assortment strategies for digital channels, identify gaps, and provide creative input on online offerings. Provide critical input to cross-functional teams to ensure timely implementation and profitable margins.

JOB SPECIFICATIONS/QUALIFICATIONS

Education & Professional Qualifications

• 5-7 years of relevant experience in CPG, with a focus on sales, marketing, or finance, gained from a manufacturer, retailer, or agency.

• 2+ years of strategic customer selling, including experience with Amazon ecosystem including Vendor Central

• 2+ years of people management experience preferred

• Undergraduate degree in a relevant field such as Business or Marketing.

Knowledge / Experience

• Experience working with third-party delivery companies, retail media groups, and ecommerce platforms like Amazon Vendor/Seller Central, Walmart.com, Shopify, etc.

• Excellent analytical, problem-solving, communication, and organizational skills.

• People leader with Ability to build effective working relationships locally and internationally and be a collaborative team player.

• Passion for the digital commerce space with an entrepreneurial drive to implement omnichannel strategies.

• Proactive and self-motivated with a consistent track record of achieving sales volume, distribution, and profitability goals.

• Responsive and flexible with a strong commitment to customer satisfaction.

• Energetic and optimistic with the ability to positively influence others.

• Confident and decisive decision-maker.

• Resourceful and innovative problem solver with the ability to identify alternative solutions and select the best option.

• Collaborative mindset with cross-functional partners in Sales Strategy, Marketing, Finance, and Supply Chain.

Tata Consumer Products – USA

iTradeNetwork is seeking a Product Marketing Manager to lead the product marketing function that enables consistency in process, methodology, and speed in execution of our go to market strategy. This role will report to the CMO and will bring deep expertise in using market trends, customer, and competitor insights as we launch new products and features and effectively communicate it to our team, prospects, partners, and customers.

You will take on a highly cross-functional role with exposure to multiple stakeholders, working closely with Product Management, Customer Success, Marketing and Sales teams to support powerful, creative, and clear positioning and messaging of our offerings, ensuring the success of iTradeNetwork solutions.

You will hold the responsibility for developing our value proposition and positioning, effective marketing strategies and user-focused communication plans to fuel the awareness and adoption of iTradeNetwork solutions portfolio with customers and prospects.

Key Responsibilities:

• Lead the go-to-market planning and cross-functional execution of our growing portfolio of products, informing and helping to decide on pricing, promotional activities, and packaging to drive awareness, lead generation, cross-selling and revenue growth.
• Build the strategy and channels for evangelizing our offering: analysts, press, sales, website, events/speaking, community, partners, etc
• Drive the research and synthesis of the market landscape, competitive ecosystem, different buyer personas, and customer needs, in order to inform product positioning and roadmap
• Identify the crux of our value proposition and simplify the pitch to its most critical and resonant essence in order to scale revenue
• Lead the process for providing solutions for most effective marketing and selling of iTradeNetwork solutions, whether it’s in the form of better sales enablement, competitive positioning or website messaging
• Responsible for marketing to existing customer base to drive up-sell and cross-sell.
• Synthesize insights from vast amounts of market research, talking to customers and partners, and diving into competitor products to define unique selling points and market differentiation
• Apply cross-functional skills to work across any internal scenario to drive results, build processes for cross-functional collaboration with sales, product, and customer success
• Develop and own our playbook for driving adoption of new products and features, working with colleagues across Product Management, Marketing, Sales and Customer Success to make it happen

What you’ll need:

• Proven experience as a product marketing leader (ideally from a B2B SaaS background)
• Working knowledge of complex supply chain software industries
• Strong background in messaging complex products, impeccable writing skills and a knack for establishing competitive differentiation
• Demonstrable influencing skills working with cross functional departments.
• Excellent communication and interpersonal skills
• Experience in developing talent and leading teams across geographies and cultures
• Ability to demonstrate prior work – excellent presentations, messaging frameworks, competitive analysis, etc.

If you are a highly motivated and results-driven passion for driving growth in a fast-paced, entrepreneurial environment, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a dynamic work culture that values collaboration, innovation, and personal development.

iTradeNetwork, Inc.

Role: Operations Manager, Direct Digital (Ecomm)

Where: In office (full time) Albion HQ, Holladay, UT

Job Purpose: The Ecommerce Manager will be working with the Albion Fit leadership team to BUILD A TEAM they lead will maintain and optimize the frontend and backend experience of the Albion Fit website. This will be a hands-on role working in Shopify and other platforms. This role will include on-site merchandising, asset management, A/B user experience testing, and more.

Yes, we work in office and this is not a hybrid or remote position. We are a highly collaborative and efficient team and do not over hire. We know our teammates very well and are a very close knit team and each person is very important in both their own role and in their role to help everyone on the team be successful and feel fulfilled. We have never done any round of lay offs, nor are we backed by a VC firm– we are not and will not be restructuring. Teammates have an opportunity to thrive and grow here at Albion and we are very proud of that– we are just looking for the right person to join us and do great things and have fun while doing it together.

Duties & Responsibilities:

Own and manage Shopify ecommerce

Continuous optimization of online merchandising, including assortment, building and optimizing pages, and maintaining collections

Work with the marketing team to deploy promotions, new product launches and website features to support ecommerce sales.

Set up, monitor and update all products within Shopify

Utilize SEO best practices when building pages, features and site experiences

Launch an A/B tool and strategies to improve user experience and increase conversion rates

Reporting to leadership and marketing team on critical KPIs

Develop ecommerce roadmap to optimize front end experience and backend optimization

Monitor and improve site speed

Support retail stores and pop-up activations that utilize Shopify

Collaborate with the creative team to improve onsite assets

Collaborate with customer service on user pain points that can be improved through ecommerce experience.

Optimization of apps and ecommerce features to improve experience, reduce site speed, and increase conversion.

Ability and willingness to execute at all levels, strategic and tactical, to deliver results

Stay up to date on ecommerce trends and best practices, and communicate new ideas to the broader team.

Required Qualifications:

5 years experience in ecommerce

Shopify Expert

Google Analytics Guru

All about the A/B testing

Knowledge of SEO best practices preferred

Location: Salt Lake City, Utah. Some travel may be required on occasion for campaigns or to visit Albion Fit retail stores.

Salary: $65-$75k

Based on previous experience with managing a team

401k opt in

Generous Insurance Plan

PTO (when you’re out of office– you are out of office! No emails/follow ups!)

Albion Fit

Digital Marketing Manager – GCM Contracting Solutions

Fort Myers, FL (Relocators Encouraged to Apply)

$85,000 – $125,000 DOE

Are you a Digital Marketing Manager looking for more control, autonomy, and progression routes to Director of Marketing?

Does having the responsibility of creating, implementing, and executing the company’s Digital Marketing Strategy appeal?

Are you happy with being the point of contact heading up projects that require external marketing contractors, and bringing various projects and strategies together?

How about selecting and building the team that will join and then work for you?

If all the above appeals, then maybe this is for you.

Teiken has been retained by GCM Contracting Solutions to find a Digital Marketing Manager. GCM is a Commercial Construction General Contractor that since 1988 has established a reputation of unwavering quality. The business has 4 brands that sit within the group and with the expansion comes the need for marketing efforts to transition from purely reputation and referral to the implementation and execution of a robust, well-funded Marketing strategy.

The idea of being the sole marketing professional within the business on day one will be daunting. However, you will be fully supported by the Executive team who value and want your input and expertise, as well as the ability to call upon external contractors to compliment your efforts prior to adding more team members to your department.

The Marketing Manager is a critical role at GCM Contracting Solutions. Reporting to the Vice President and working directly with the business leaders, the individual will lead all Marketing efforts; operating as a subject matter expert to develop and execute marketing strategies. The Manager will implement campaigns and be equally proficient with day-to-day marketing activities and long-term strategizing to increase GCM’s presence in the market.

About GCM Contracting Solutions

Since 1988, we have been a leader in the industry, utilizing the latest technology to provide the fastest and highest quality commercial construction services in Southwest Florida. Whatever your development needs, we have the construction knowledge, experience, and expertise to get the job done on time and on budget. Also, as a full-service design-build construction company, we can take your project from the concept phase all the way through to completion, providing a high level of expertise every step of the way.

Job Responsibilities and Expectations

1. Help develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets.
2. Conceptualize and execute multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channels.
3. Manage content and updates for customer and internal touch points, establish budget guidelines, participate in events, and document business processes.
4. Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads.

Behavioral Attributes – Someone who would excel in this role at GCM:

1. Someone who is very energetic, influencing those around them toward immediate action.
2. Share knowledge, genuinely interested in mentoring, providing positive feedback, and an atmosphere that encourages personal growth and empowerment.
3. Outcome-driven, encouraging internal competition, and setting challenging but attainable goals.
4. Welcome opportunities to shape change with an innate sense of urgency to keep momentum moving forward.
5. Innovative in their approach, comfortable with putting a non-traditional spin on things.

Compensation and Benefits:

• Base Salary of $85,000 – $125,000 depending upon experience
• Medical, Dental, and Vision insurance

Teiken Global LLC has been retained by GCM Contracting Solutions as its executive search partner for this Search. All candidates considered for this position enter the same selection and assessment process to ensure a quantifiable and consistent candidate experience and successful outcome.

GCM Contracting Solutions and Teiken Global LLC do not accept any CVs/resumes received from recruitment agencies where terms of business have not been signed and will not consider or agree to payment of any recruiter fee under these circumstances.

In the event that speculative CVs are submitted by recruitment agencies, GCM Contracting Solutions and Teiken Global LLC reserve the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.

Teiken Global

Chapter Aesthetic Studio is rapidly growing medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody. By joining our team of experienced nurses and aesthetic specialists who provide personalized care and incredible service, you will help people feel good about where they are on life’s journey so they can be who they were meant to be.​

​We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.​

Chapter Aesthetic Studio is a part of TAG – The Aspen Group – a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.​

​As a reflection of current needs and planned growth we are excited to offer the opportunity to join our team as Senior Manager, CRM Marketing. The Senior Manager, CRM Marketing will be responsible for our lifecycle strategy and execution including driving leads, lead-to-guest conversion, retention, building loyalty, and creating incremental revenue for the business. This role will oversee the strategy, execution, and reporting of campaigns across email, SMS and direct mail. This role is both strategic and detail-oriented, with a strong focus on analysis and effective project management skills. The Sr. Manager, CRM Marketing will have the opportunity to create a best in class customer engagement program that establishes optimal strategies for our target customer and extends to developing experiences that surprise, delight and drive customer satisfaction. Further, we expect this to extend beyond traditional channels to other meaningful ways of driving engagement for Chapter. This role will report to the Director, Ecommerce & CRM for Chapter and partner closely with all cross-functional teams across the business.

Essential Responsibilities

• Develop and execute a full lead to engagement strategy across relevant channels
• Lead audience and segmentation communication strategies and be highly oriented to use customer data to drive personalized communications
• Develop CRM customer journeys and campaigns for full lifecycle communications
• Establish trigger campaigns with new Shopify platform
• Build and lead tactics to grow customer database marketing through owned tactics and working with partnership team
• Own multi-channel content calendar and briefs for activation campaigns for Chapter services and products
• Own day-to-day multi-channel activation campaigns from concept to successful execution
• Manage day-to-day operations & relationships with email, SMS, and other partner platforms
• Schedule all communications and manage the Quality Assurance (QA) process by ensuring all links, images, and copies are correct in CRM communication
• Develop a testing roadmap, KPI’s and measurement that drives improvement in lifecycle channels
• Support brand and business goals while improving acquisition, retention and NPS.
• Drive execution against quarterly OKRs and initiatives
• Create offline strategies to engage and delight our basic and VIP customers.
• Track performance against established KPI targets for channels and initiatives
• Work closely with creative and marketing teams to ensure deadlines are met
• Implement new CRM platform and establish capabilities
• Evaluate current membership and design a full loyalty program
• Partner with Director Ecommerce & CRM and Digital Product team to implement new features and enhance our existing customer experience

Requirements/Qualifications

• Minimum of 5-7 years in CRM or lifecycle marketing (email, SMS, direct mail) with emphasis on customer database growth & marketing, engagement and activation campaigns. Experience in push notifications a plus as we will be expanding communications.
• Strong analytical and project management skills with the ability to think strategically and translate data into actionable business insights
• Preferred experience in beauty or related retail services and products brand
• Profound knowledge in setting up and executing campaign experiments (A/B, MV) to track business impact, analyze the data, and extract key insights
• True attention to detail to ensure campaigns are delivered to the highest quality standards and are hitting their targets
• Innovative thinker with a proactive, take-charge attitude and ability to work collaboratively
• Highly organized with strong follow through and productivity-focused mindset
• Excellent written and verbal communication skills
• Technically savvy and able to pick up new tools quickly

Chapter Aesthetic Studio

Words At Work is looking for a relationship builder and strategic thinker/doer for its growing Social Media/Public Relations team. Our next Social Media Manager must be a self-starter who wants to flex their developing leadership muscle and isn’t afraid to dive into the deep end to execute on any level of a social campaign (paid or organic). This role will develop and execute strategic social strategies that achieve clients’ KPIs, apply best practices of social media and maintain client accounts. Over time, the Social Media Manager will listen and understand the client’s needs to ultimately grow the relationship (and the overall social media book of business) through impactful results.

Responsibilities

Account Management:

• Manage clients’ organic social media accounts such as TikTok, Twitter, Facebook, and LinkedIn pages
• Influence, recommend and support the execution of paid social media campaigns on TikTok, Twitter, Facebook, and LinkedIn pages
• Oversee the creation of post copy and imagery, plus any tactic-specific content pieces that support social (video, case studies, LinkedIn Lives, etc.)
• Responsible for positive growth of client social media accounts, and know which metrics matter and why
• Appropriately leverage the latest sounds, trends, memes, etc. to create content that matches client tone/brand
• Lead accounts and strategize to create social media posts and campaigns plans for clients
• Provide strategic insight and expertise on integrated marketing, PR and social media campaigns that address client challenges and goals
• Participate in and conduct social media training sessions; social selling, leadership coaching, brand building, etc.
• Create timely reports that blend analytics and human intuition for best-in-class client reporting

Departmental Contributions:

• Play an instrumental role in the growth of Words At Work’s social media/public relations division
• Ability to problem-solve, inspire, and brainstorm for team and client success
• Establish and manage client communications regarding budgets and invoices
• Participate in team meetings to align goals, measure success, identify areas of concern and implement solutions
• Think conceptually and provide direction/input for designers, developers, and video teams
• Stay current with industry topics/trends that are relevant to our clients
• Have a solid understanding of how social media works to promote B2B and B2C organizations
• Consistently collaborate and contribute to “best practice sharing” between internal teams
• Maintain strong client loyalty through customer service and strong creative/content
• Consult with clients to develop brand awareness, demand generation and sales enablement strategies
• Other responsibilities as assigned

Qualifications

• 3-5 years of social media experience, agency experience preferred
• Bachelor’s degree in marketing, communications, or a related field
• Experience in executing paid social strategies
• Strong understanding of the social media landscape and earned media strategies
• Strong project management and budgeting skills
• Strong written and oral communication skills
• Ability to successfully manage multiple projects/accounts simultaneously
• Ability to successfully navigate our responsible independence workplace, and a collaborative hybrid workplace environment based out of Minneapolis, MN (not a remote opportunity)

About Words At Work

Founded in 1988, Words At Work is a collaborative, entrepreneurial firm committed to helping its

clients build strong, profitable brands. Clients use us as a full-service marketing agency. They can also look to us for selected services, such as brand strategy, content marketing, website

development, sales enablement, demand generation, social media and public relations.

Our compensation program includes market-competitive salaries, a generous bonus plan based on company and individual performance, and a 401(k) retirement plan with match. Employee medical, dental, vision, disability, and life insurance premiums are 100% employer paid, as well as employer contributions towards family monthly premiums.

For more information about Words At Work, visit http://www.wordsatwork.com or contact

[email protected].

Words At Work is an equal opportunity employer. We are committed to hiring employees regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Words At Work

Work at OMRON!

Omron Robotics and Safety Technologies, Inc. (ORT) is a global leading provider of intelligent vision-guided robotics systems and services. We develop social needs driven solutions for the global automation market. Our robotics systems provide unmatched performance and economic value throughout the production lifecycle, enabling customers to achieve precision, quality and productivity in their assembly, handling and packaging processes in a safer and greener environment.

We develop new electronics, mechanics and software for an exceptionally broad spectrum of robots – including autonomous mobile robots, articulated robots, parallel link robots, and more. Our product development teams have a passion for innovation, and a record of accomplishment of developing successful products for the global market, and revolutionize interaction between human and machine!

ORT is subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 80 years of success.

About the location:

Amherst, New Hampshire

• Freshly renovated and comfortable office in Southern, NH.

Pleasanton, California

• Brand new, state-of-the-art 140,000 square-foot facility in Silicon Valley.

We are seeking to hire an experienced Global Product Manager to join our team. This role will be based at our regional office in Amherst, New Hampshire or our global headquarters in Pleasanton, California.

The Global Product Manager, Data Analysis & Simulation is responsible for product strategy and development of ORT’s data analysis, simulation, and digital twin product offerings. This role drives innovation throughout the organization and works closely with engineering, sales, and other functions to drive market adoption of Omron’s FLOW iQ solution. The Global Product Manager, Data Analysis & Simulation is highly visible and cross-functional, serving as the principal conduit for market research and “voice of customer” input for data analysis and simulation tools. This role sets the tone and vision for all aspects of FLOW iQ and related offerings, including strategy, pricing, positioning, training, and promotion. You will be a critical change agent for the business.

Our Commitment to Employees:

• Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron.
• Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits.
• Community Programs that includes activities with local non-profit organizations and a Matching Gift Program.
• Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay.
• Wellness Programs such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots or Health Screenings, etc.
• Education Assistance Program.

Responsibilities:

• Conduct primary and secondary market research through customer interviews and competitor analysis: identify market trends, understand user workflows, and detail customer applications and requirements.
• Drive product strategy and go-to-market plans for Omron’s FLOW iQ solution. Establish and maintain a clear understanding of market segmentation, competitive landscape, and customer requirements for data analysis and simulation tools.
• Lead the analysis of key financial metrics for FLOW iQ, including subscription acquisition and recurring revenue. Maintain and monitor category KPIs.
• Work with Omron global sales regions to maintain a continual pulse on key AMR customers and accelerate the sales pipeline.
• Develop and “own” the roadmap for data analysis and simulation tools, including prioritization, market requirements, and execution. Lead cross-functional teams to develop and release new software products and technologies.
• Establish global pricing that reflects a deep understanding of market position with clear messaging on customer value and product differentiation.
• Build product positioning through presentations and sales tools for Omron’s eight global sales regions.
• Prepare and deliver commercial messaging and training initiatives to ensure Omron sales and application engineering teams are equipped for business development and focused on the highest-potential market opportunities.
• Demonstrate robust product and industry knowledge, staying current and participating in trade shows, journals/publications, webinars and industry boards.
• Serve as chief evangelist for Omron’s FLOW iQ solution.

Job Requirements:

• Minimum 5 years’ experience in product management for cloud-based software systems, preferably within the robotics or automation industries
• Experience in hybrid waterfall and agile product development methodologies
• Bachelor’s degree or equivalent experience in Business Administration, Marketing, Computer Science, EE/ME, Robotics, or Industrial Automation; MBA preferred

Special Requirements:

• Demonstrated passion for product management with a sense of urgency and drive for results. Data-driven with excellent communication and presentation skills. Ability to develop and “own” a clear and compelling product strategy.
• Ability to connect and communicate with stakeholders inside and outside Omron, including end users, channel partners, and the global sales organization.
• Ability to lead global product teams in a fast-paced industrial environment. Prior experience in sales development is required, preferably in a global context.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Understanding of data analysis techniques with focus on predictive maintenance and integrated building automation.
• Proficiency with system emulation, software simulation and work cell optimization.
• Experience working with automation products (PLCs, vision systems, etc).
• Familiarity with autonomous mobile robot systems, the data they generate, and associated data visualization challenges.
• Willingness to travel (30-35%).

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Omron we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The annual salary range for this role is $135,000 – $150,000 a year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for an annual performance-based bonus program. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OMRON Americas