General Staff Jobs

Position Summary:

We are currently seeking a highly skilled and motivated Product Manager to join our team. The main responsibility of the Product Manager will be researching user data, helping guide vision, and managing the releases for mercatus.org. This role involves understanding our strategic and competitive position and delivering products that are recognized as the best in the industry. This position will also serve as a supporting role to all Mercatus digital marketing efforts and as a project manager for discrete projects as assigned.

Key Responsibilities:

• Work to implement the vision and definition of the product for mercatus.org and marginalrevolution.com
• Manage the product backlog, prioritization, and roadmap to meet strategic objectives and key results.
• Work as a project manager across functional areas, including product, marketing, and content creation.
• Define and communicate product requirements and specifications to the development team.
• Collaborate closely with stakeholders, developers, designers, and business teams to execute and launch product initiatives.
• Facilitate release planning sessions to organize and schedule work in a way that optimizes resources and delivers maximum value.
• Monitor and analyze product performance and customer feedback post-release to inform future product iterations.
• Work with cross-functional teams to manage and track product releases.
• Ensure releases align with the vision, goals, and objectives of the Mercatus Center.
• Communicate effectively all concepts and guidelines to the development team.
• Solve product-related problems, make decisions, and complete trade-off analysis to stay on track toward business deliverables.
• Provide support for the organization’s non-mercatus.org digital platforms as needed

Required Qualifications:

• Bachelor’s degree, or equivalent experience, in Business Administration, Computer Science, Engineering, or related field.
• Proven experience as a Product Owner, Product Manager, or similar role in product management.
• Experience as a project manager in areas other than digital products
• Deep understanding of Agile methodologies, technology, and platforms, technical understanding of web-based systems.
• Exceptional project management and organization skills.
• Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done.
• Excellent verbal and written communication skills.
• Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.

Preferred Qualifications:

• Scrum Product Owner certification (CSPO) or equivalent.
• Previous experience working with educational, research or non-profit organizations.
• Experience as a digital marketer is a huge plus.
• Familiarity with the university’s academic environment

Mercatus Center at George Mason University

The Product Manager will provide insight into global trends in the North American Heavy Equipment markets, providing tools and resources to a global sales team and supporting marketing and strategic business planning initiatives.

KEY RESPONSIBILITIES:

• Conduct voice of the customer (VOC) and other market research to define market size, identify industry trends, and evaluate potential new products.

• Analyze competitors and competitive products within a SWOT framework.

• Deliver Product Roadmap and Engineering release schedule with detailed features and timing covering both new product development and current product enhancements.

• Five-year forecast and Strategic Business Planning

• Collects market trends from Industry associations

• Defines “accessible sandbox” (requires knowledge of our competitors positions for main markets)

• Contributes to the execution of business plan by co-steering with sales management the yearly commercial action plan

• Be the primary contact and coordinator for product information and specifications.

• Monitor and manage financial performance of products.

WHY WORK THERE?

– Growing company in a brand new facility

– Own the growth of the product management function

– Lot’s of support

– Work for a company that loves to collaborate

– Full benefits, PTO and 401K

– Work on the OEM side

– Room to grow!!!!

– Pay 100-140K plus Profit sharing

LHH

Our brand…

At Solawave, we’re doing things a little differently. We’re a team of innovators and skincare enthusiasts nestled in Culver City, Los Angeles, redefining the skincare landscape with our acclaimed products that are consistently in the spotlight. Our line-up has captured numerous awards and experienced explosive growth within a short period (only 2.5 years!), a testament to our commitment to quality and innovation. We’ve gained a strong community of skincare lovers who swear by our revolutionary products. Our products are available at many retailers including Nordstrom, Neiman Marcus, and Ulta. We’re not just another skincare brand – we’re leading the conversation, pioneering trends, and shaping the future of skincare.

The role….

As Solawave continues its expansion in the skincare industry, the leadership team is looking to hire its first Amazon ecommerce Manager. Reporting to the CEO (and ultimately our VP of Growth), the Amazon eCommerce Manager will enable the brand’s continued growth through its DTC channels. As our Amazon eCommerce Manager, you’ll be our in-house Amazon guru, owning the journey of boosting our online presence and sales on the platform. You’ll wear multiple hats, taking full ownership of our Amazon account, regularly auditing and constantly optimizing our product pages to maximize conversions and optimize our presence on amazon. From the smallest product details to our overarching brand strategy, you’ll ensure that every part of our Amazon presence is in perfect harmony with our brand.

You’ll work cross-functionally with various teams to launch new products and update content on the platform. You’ll also manage our inventory to ensure we’re always in stock and shipping products promptly. From advertising strategies to technical issues, you’ll handle it all with a keen eye and proactive attitude. You will dive deep into data, tracking our performance and identifying areas of opportunity. And you’ll manage customer reviews and use them as a valuable resource to enhance the customer shopping experience.

The work you’ll own…

• Manage all aspects of the Amazon platform to grow revenue and profitability
• Conduct regular audits of our account, product pages, and brand store to ensure compliance, optimization, and accurate representation of our products and brand strategy
• Identify opportunities to increase traffic and conversions through keyword research, sales analytics, and tracking tools
• Collaborate with demand planning and supply teams to maintain stock levels and ensure timely shipping, adhering to Amazon’s EDI and processing requirements
• Monitor our performance against competitors, devising and implementing strategies to increase our market share
• Work cross-functionally with the digital advertising team, managing advertising strategy, campaign focus, targets, budgets, and monitoring advertising effectiveness
• Collaborate with the Brand and Product Development team to launch new products and update product pages, A+ content, comparison tables, and brand stores
• Manage technical issues promptly and effectively to ensure optimal performance
• Develop strategies to gather positive reviews through various channels, including on-site, post-purchase, and product packaging strategies
• Nurture relationships with Amazon representatives for information and support
• Stay updated with Amazon policies, programs, and market trends
• Monitor site analytics to identify opportunities for growth and make data-driven recommendations to stakeholders
• Oversee the process to support customers all the way through the delivery of their purchases
• Monitor and optimize product listings to ensure accurate and compelling content, images and keywords
• Implement effective promotional campaigns, including deals, coupons, sponsored products and advertising to drive sales growth. Coordination with the greater marketing functions is critical to ensure consistent pricing and messaging across all channels
• Analyze data and analytics and present concise, relevant reports to the founders on a regular basis
• Trend analysis and related forecasting
• Proactive, quick to respond and the ability to pivot instantly

How we measure success …

• Sales Growth
• Conversion Rate
• Advertising ROI & CAC
• Product visibility
• Customer Satisfaction
• Inventory Management

What we are looking for …

• Minimum of 5 years of progressive experience in the Amazon ecosystem – preferably working in-house where you owned the P&L for the Amazon channel of similar-sized consumer brand
• CPG skincare or beauty industry experience preferred
• Comprehensive knowledge of the retailer media landscape (search and programmatic); experience with Amazon Advertising preferred
• Exceptional ability to build effective relationships and influence people to achieve business goals
• Ability to excel at multi-tasking in a fast-paced, results-oriented team environment
• Strong presentation skills with the ability to deliver clear, concise information supported by data
• Proficient in Google Suite skills; Amazon research and analytics tools
• Bachelor’s Degree required; MBA or M.S. preferred

Other fun details …

• This role will initially report to the CEO, but eventually will report to the VP of Growth once hired
• Based in our LA office, located in Culver City, this role will have a hybrid work schedule with 3 days in the office

Additional Benefits & Perks…

• Equity: All Solawave employees will have the opportunity to own a part of the company through our Employee Stock Purchase Plan.
• Annual Bonus: This position is eligible to participate in our annual bonus program
• Healthcare Benefits: we offer competitive group medical insurance, disability benefits, dental and vision plans.
• Laptop provided by Solawave
• Skincare Credit: Every employee receives free Solawave products plus $200 per quarter to try other skincare products on the market
• Competitive paid time off policy
• Basic life insurance covered by Solawave
• Our office: We have created a space where you will feel as comfortable as you would at home. We supply lunch Monday through Thursday, have a fully stocked kitchen, and sponsor a monthly happy hour. Our office is dog-friendly, so you don’t have to leave your faithful companion at home. Ergonomic chairs and adjustable standing desks ensure your comfort throughout the day. Meeting pods and telephone booths allow you to have confidential conversations, brainstorm ideas, or simply find a quiet corner when you need that extra focus. This is the place where you can be you and collaborate with some of the most amazing people you will ever meet.

We encourage you to apply….

At Solawave, we value our differences and we encourage all – especially those whose identities are traditionally underrepresented in the beauty & skincare industry – to apply. We look forward to reviewing your application!

Solawave

We are seeking a dynamic and strategic Associate Product Marketing Manager to join the Sub-Zero team in Madison, WI. This role is instrumental in driving the success of our product lines through effective product positioning, messaging, and go-to-market strategies. Situated between two picturesque lakes, Madison offers the perfect backdrop for our team to flourish.

Your Team

Our Product Marketing team is integral to the success of defining and bringing our innovative products to market. For over 75 years, the Sub-Zero Group has maintained a legacy of innovation, quality, and commitment to the customer as a family held company. As the leader in the luxury appliance industry, this legacy continues to grow as we build upon new innovations that can serve our customers.

Your Role

As an Associate Product Marketing Manager, you will be responsible for understanding and aligning the (VOC) voice of the customer with product development to deliver best-in-class luxury appliances that provide value to the customer as well as profitability to the organization. You will assist the Product Marketing Manager in defining product roadmaps and feature development opportunities for the appliances of the future through identifying customer research needs, analyzing the competitive landscape, and executing product line strategies.

·Conduct market research to identify customer needs, industry trends, and competitive landscape from consumers, owners, retailers, and trade professionals.

·Collaborate with the product team to gather insights and technical details to effectively communicate product features and benefits with stakeholders to lead the development of new product requirements and strategies that align with the business goals and vision.

·Perform ongoing competitive analysis and assessment on features, cost, and product strategy to inform product strategies in the short and long term.

·Determine strategy and execution of research to deliver well-crafted and pertinent direction to key stakeholders for the lifecycle of a product, model extensions, or feature enhancements.

·Manage the product lifecycle from definition to end-of-life.

·Participate in product development meetings.

·Directly impact the New Product Development and Design Engineering process by representing the voice of the customer as a subject matter expert of the luxury appliance space

·Consult with cross-functional departments such as marketing, customer service, and finance to communicate product information as the product expert.

·Lead marketing efforts throughout the 7-Phase stage gate process

·Assist with the implementation of new product launches to the trade, consumers, distributors, and dealers.

·Translate the product features and benefits to guide the Creative Services team to develop effective marketing collateral for a successful product launch.

·Manage the creation and execution of Price Lists and Product Guides

·Be responsible for always delivering 100% accuracy on all features and attributes by proofing product images, web pages, marketing collateral, and other literature to ensure accuracy and the successful launches of new products.

· Guide relevant literature and specifications for the owner Use and Care manuals according to a well-managed schedule involving writers, engineers, and other vendors.

Skills you bring to the role:

· 5 + years proven experience in product marketing, management, development, and launches.

· Bachelor’s degree or better in Marketing or related field.

· Strong knowledge of market research, product positioning, and competitive analysis.

· Excellent written and verbal communication skills.

· Ability to translate technical product details into clear and compelling messaging.

· Experience working collaboratively with cross-functional teams.

· Exposure to the architecture, home design, interior decorating, cabinetry, appliance industry

· Proficient in marketing tools and software.

· Analytical mindset and the ability to use data to inform marketing strategies.

· Strong project management skills with the ability to manage multiple projects simultaneously.

· Exposure or experience in a big brand environment, with an upscale appliance product or a product similar in nature

We value our employees by providing:

• Competitive compensation based on skills.
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths.
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & parental leave
• Interested in learning more on our robust benefits package we offer?

Sub-Zero Group, Inc.

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Changing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

The Brand Experience Manager manages all branding and marketing activities at the store level including event planning, community engagement, and social media, to develop and strengthen the Neiman Marcus Brand. You will work on-site in the assigned Store location and you will report to the General Manager.

What You’ll Do

• Develop detailed action plans for events applicable to stores in partnership with Store leaders.
• Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event
• Develop deep community relationships with philanthropic organizations, social groups, and corporate partnership
• Create excitement around the NMG Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events produce both short- and long-term ROIs with clear selling goals and appropriate Associate follow up
• Plan seasonal events calendar across Market / Metro
• Guide market (and home store) teams towards achieving overall store Client Development goals.
• Manage writing copy and production of all invitations, letters, social media, Sales Associate Emails, and evites for store events to support the Client Development Manager
• Oversee Social Media initiatives and builds engaging and compelling Social Media campaigns
• Build recommendations and strategies to develop loyalty programs
• Collaborate with Merchants, Communications, Marketing, Creative, and brand partners

What You Bring

• 4-7 years of Event Planning and management experience
• Retail experience
• Proficiency with social media
• Microsoft Office Suite proficient
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Schedule will include evenings, weekends, and holidays
• Travel may be required

Inclusive Benefits

• Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
• Flexible Spending Account for eligible medical and dependent (day care) expenses
• Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
• 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
• Flexible Time Off, including 6 paid holidays
• Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
• Financial Solutions, including Credit Union membership, pay advances through PayActiv, tuition reimbursement, and scholarship opportunities
• NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
• NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
• Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
• NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world’s most desirable brand partners, we’re delivering exceptional products and services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We’ve made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.

We’re committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

• We’re committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at [email protected].

Neiman Marcus Group

Social Media Manager + Digital Marketing Specialist

Full-time + hybrid

Job Description:

IAN is a full-service, long-standing, award-winning ad agency located at 50^th & France in Edina. We are looking for a superstar Social Media Manager + Digital Marketing Specialist (in one!) to craft and share our clients’ stories via social media and other digital outlets.

This is a creative leadership client-facing role responsible for creating and delivering creative Paid Social and Organic Social media campaigns, and assist with digital strategies, to drive engagement, conversation and brand building for IAN clients. This role requires strong strategy with innovative tactics and high-quality creative content in a fast-paced, high-volume environment across all social channels.

As a crucial part of our team, this role collaborates closely with a multitude of our long-standing and new clients, as well as with our Account and Digital Directors, to develop creative solutions for our clients; execute and leverage data to guide strategic optimizations.

Our Ideal Candidate can:

• Establish strong goals, track progress and test everything in search of improved results.
• Set up and manage digital marketing campaigns, including Facebook, LinkedIn, Instagram and Twitter with defined goals and measureables.
• Track and analyze results of all digital marketing efforts, and compile top results and learning in client-digestable format
• Write engaging copy for online marketing tools and ads in a variety of tones and voices.
• Build multi-faceted social media strategies informed by research, benchmarking and audience identification that is tailored to the unique needs of each client.
• Create and maintain an integrated social media plan and editorial calendar.
• Ideate, produce, edit and publish social content in multiple forms (text, images, video and HTML) that encourages targeted audiences to take action and engage with the individual clients.
• Provide education and training on latest trends, platform updates and industry best practices to internal team and clients.
• Creatively develop “outside the box” social campaigns.
• Assist with crisis management and negative communications. Collaborate with other departments to respond to issues that may arise in public-facing channels in a timely manner.
• Support digital marketing efforts by developing content for web, email, newsletters, other communications as needed.
• Work collaboratively with Agency team to strategically integrate and align communications and marketing efforts. 

Our Ideal Candidates have:

• BA in English, Communications, Marketing, Public Relations or related liberal arts degree.
• 4+ years social media (paid and organic), online marketing and/or digital advertising experience.
• Strong current social media awareness and expertise.
• Experience with SEO/SEA/CMS/Online advertising/Email marketing.
• Experience measuring results of online campaigns.
• Prior agency experience.
• Google Analytics and Google Tag Manager experience. 
• Experience connecting with social media influencers and communicating with an audience from a brand perspective.
• Experience with Google AdWords.
• Excellent skills, experience and up-to-date knowledge of all social media platforms.
• Working knowledge of social media management tools and content, aggregators, such as Hootsuite or Sprout Social.
• Strong creative concepting and content skills and an understanding of marketing concepts.
• Strong skills in analytics, problem solving, negotiating, organizing and time management.
• Excellent writing and communication skills.
• Strong attention to detail.
• Demonstrated ability to work well with internal and external partners.
• Ability to meet tight deadlines, juggle numerous projects and work under pressure.
• Basic understanding of HTML coding (preferred).
• Photography and/or photo editing skills a plus. 

Benefits and Compensation:

Integrated Advertising Network, IAN, offers a hybrid work environment at our inspired 50th & France Edina office, competitive salary, and a full range of benefits including health and short & long-term disability insurance, 401K and more.

IAN Advertising

A top beauty brand in NYC is seeking a Sr. Director of Mass Marketing for Cosmetics to join their team! The Sr. Director of Mass Marketing for Cosmetics is responsible for leading and executing the mass marketing strategies across the assigned portfolio to achieve business plans, market share, and profitability. Will be responsible for designing effective commercial strategies and impactful marketing programs across the assigned portfolio of products. Will have the discretionary authority over the companies day to day marketing operations, as well as managing your team.

Responsibilities:

• Develops comprehensive national marketing strategies and insights that will drive the achievement of annual business plans. Analyzes consumer and shopper research, own & competitive marketplace dynamics, consumption data, media trends, trade and channel levers, and profitability to create strategic marketing support plans establishing strategic direction in the following areas: brand portfolio mix, pricing, distribution, in-store and e-retail activation plans, and Advertising and media including traditional media, digital, social media, search and out-of-home and influencer content development
• Tracks effectiveness and ROI of each activation plan.
• Identifies growth opportunities, develops market entry criteria and sizing for new products and identifies new category and channel opportunities.
• Works cross-functionally to coordinate multiple processes necessary to develop, implement, and execute an effective strategy across all aspects of the marketing mix
• Ensures national marketing plans are activated effectively at top retailers.
• Accountable for the development of national marketing programs, and responsible for managing team to achieve flawless execution, including
• Managing and supervising direct reports for the on-time delivery and execution of marketing initiatives;
• Evaluating and approving plan recommendations from external (Media, PR/Influencer agencies) and internal (Global Marketing, Public Relations, Global Knowledge and Insights, Media planning, Digital, Retail Experience) cross-functional team;
• Working with global marketing, external agencies and Trade Marketing to ensure strategic connection between global brand strategy and commercial execution;
• Evaluating marketing strategies and programs to ensure compliance with brand equity guidelines, company policies and procedures;
• Leading US Commercial Team meetings with US Leadership team, Finance, and Trade Marketing to present and review brand performance and key marketing initiatives and recommendations;
• Analyzing in-market performance, media results, and promotional results against established KPIs and goals, applying learnings and providing recommendations for ongoing strategy and plan optimization to increase sales;
• Developing recommendations for contingency planning for go to market strategies.
• Translates portfolio management into strategy and execution for in-store presentation across 35,000 doors.
• Key resource lead for on-going marketing insight needs of the Trade Marketing and US Sales teams in the areas of Customer Sell-In Meetings
• Builds strong working relationships with key cross-functional partners, including Trade Marketing, Sales, Global Marketing, Media Planning, Global Knowledge and Insights Team, Public Relations, Influencer, Finance, Demand planning and Operation and External agencies (Media, PR/Influencer, etc).
• Primary interactions: Global Marketing; Trade Marketing and Insights; Global Knowledge and Insights; US Retail Experience; Media Planning; Public Relations; Digital; Finance; Demand Planning; Operations; Media Agencies.
• Manage Marketing professionals including providing leadership and direction to enable US market success.
• Recruit, onboard and ensure new hires are trained to effectively perform in role and develop skills for growth.
• Responsible to provide coaching and quality, fact-based performance management feedback.

Required Qualifications:

• A minimum of 10 years of brand marketing experience, with an understanding of the key retail marketing levers.
• In-depth knowledge of Cosmetics and/or Personal Care (CPG) industries.
• Superior knowledge of the applicable business at all levels: product/portfolios, competition, trade, advertising, promotion, finance, market research, human resources, and elements of a marketing mix.
• Strong knowledge of digital and social media landscape and channels, including influencer networks.
• Experience translating macro market trends into retail solutions
• Experience analyzing and developing strategies using all elements of marketing mix (360° Marketing)
• Understand cost structures and P&L implications of building programs.
• Demonstrated leadership capability
• Strong organization skills with a proactive attitude and ability to troubleshoot.
• Strong interpersonal skills and ability to work with a wide range of cross-functional teams.
• Ability to interact with all levels of management
• Strong communication skills to persuade others, articulate a point of view, and set direction.
• Strategic and visionary thinking.
• Excellent time management skills including the ability to manage multiple priorities to meet established timelines.
• Mass marketing experience is a MUST
• Strong computer skills including all MS Office applications

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.

Opportunity Awaits.

Solomon Page

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We’ve built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

We’re searching for the second member of our Customer Success team. You will be responsible for orchestrating the strategy that ensures our customers get the most value out of their time on the Alchemy platform and to share strategic feedback with the rest of the company.

This is highly cross-functional and dynamic role: from working with functional leaders to ensure they are acutely aware of our top customers’ priorities and needs to aligning with our data team to have the best pulse on our customers to working in partnership with our sales team in directing the best customer experience.

What You’ll Do:

• Aligning with key stakeholders, building & fostering strong relationships to help your most strategic customers accelerate their journey into web3
• Producing and executing a comprehensive adoption path of Alchemy’s products, identifying success criteria & measuring business outcomes
• Tracking product usage & adoption, nudging customers along to increase their depth and breadth of platform usage
• Proactively identify risks to the customer, which may prevent them from achieving their stated business goals and develop plans to overcome them
• Predicting (and owning) risk, renewal and expansion within the customer portfolio
• Acting as a voice of the customer – communicating platform issues and coordinating technical solutions internally across engineering, product, and support teams.
• Communicating industry shifts and trends to customers, establishing trusted advisor relationships with the customer’s Development, Engineering and Product organizations

Who You Are:

• 4+ years in a customer success role at companies that sell a highly technical product
• Track record of building processes and implementing them
• Customer-first and analytics-first driven thinking
• Agile self-starter with ability to move quickly and desire to own and be accountable for projects from Day 1
• Service-oriented attitude characterized by strong listening skills and the desire to achieve shared success
• Experience working with startups
• Experience working in Web3
• A hustler mentality, founding a company or building side projects is a plus!

Alchemy

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable.

At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we’re looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better.

If you’re excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!

The Sr. Product Line Manager Position

Sunnova Energy is searching for an exceptional Product Line Manager to manage emerging products and technologies for HW/SW products like EV Charging, Energy Management, Load Control, and Microgrids for the C&I Market. This position works closely with our technology partners to identify, specify, design, develop and test systems to ensure high-quality, cost effective solutions are delivered to our customers. This position collaborates with internal Sunnova teams to develop new product ideas, as well as with external dealers and technology partners to bring solutions to market. The Senior Product Line Manager should have the ability to work in a fast-paced environment and exercise excellent time-management, with a structured approach to workload, a high attention to detail, and strong analytical skills.

Sr. Product Line Manager Responsibilities

• Identifies, evaluates and compares technologies and solutions for solar, storage, load management and EV chargers
• Collaborates with senior management in developing roadmaps and technology stacks to support Sunnova’s vision and strategy
• Collaborates with sales, operations and supply chain divisions to ensure right products are launched at the right time
• Creates detailed customer use cases, technical requirements and reports associated with renewable systems and solutions
• Documents end-user use cases and customer experience and provides feedback to the equipment manufacturers
• Leads hands-on product pilot installations and market trials to evaluate new technologies and equipment; develops and executes functional tests for new products and technologies
• Analyzes and documents competitor products and solutions
• Facilitates product requirements specifications and works closely with product managers to ensure product features and functionality of new equipment and technology meet the customer-market needs
• Presents new product designs or recommendations to leadership for review and approvals
• Identifies, measures, and improves processes

Minimum Requirements

• Bachelor’s degree in electrical engineering
• 3+ years’ experience with engineering or technology product management
• Experience and deep understanding of solar, energy storage, inverter and EV charging technologies and systems

Preferred Qualifications

• Application engineering or product management experience in the renewable energy industry
• Basic marketing experience

Additional Knowledge, Skills and Abilities

• Knowledge of hardware, embedded firmware and mechanical systems in the renewable space
• Excellent written and verbal communication skills; effectively collaborate with internal departments and external partner companies; ability to deliver complex technical presentation to technical and non-technical audience
• Strong documentation skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Strong technical skills

Sunnova offers a generous employee reward package that includes

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

Sunnova Energy

✨About ONES

ONES Group, the fast-growing software company, takes the mission to serve worldwide enterprises with software. Founded in 2015, ONES has global businesses operating in the United States, Japan, Thailand, Singapore, and China, with over 600 employees across the world. Our main products include ONES.com, Answer.dev, Tower, WizNote, etc.

ONES has obtained investments of over $100 million in funds, such as 5Y Capital, SBCVC, and GIC, etc.

• ONES builds up an all-in-one platform with software development management products designed for high performance and availability, which supports teams and companies from all over the world to release their software faster and better.

ONES is looking for an experienced and self-motivated Senior Product Manager to promote ONES products to serve global customers. You will be responsible for planning and designing the core products of ONES, obtaining insights into the business requirements of global customers, as well as improving product-market fit and product growth.

This role is based in our San Jose office, with the expectation to work from the office 2-3 days a week.

???? WHAT YOU’LL DO:

• Plan ONES core products and formulate product roadmaps according to industry trends and customer needs.
• Have an in-depth understanding of the business scenarios of software development management, and conduct research on customer needs in different markets, industry trends, and competitors.
• Cooperate with the sales team to collect customer feedback and deal with customer inquiries.
• Cooperate with the UX and development teams to ensure the implementation of product roadmaps.
• Value product data and user feedback, optimize product features, and improve user experience and product-market fit.

???? WHAT YOU’LL BRING:

• Bachelor’s degree or above.
• 3+ years of product management experience, with the ability to complete product planning, requirement analysis, and product documentation.
• Experience in API design, open platform integration, and collaboration with outsourced engineering teams.
• Experience in SaaS product management.
• Deep understanding of enterprise-level customer needs and service processes.
• Great critical thinking skills.
• Strong communication skills to support working across teams.

????WHAT WE OFFER:

• Comprehensive health: medical, dental, and vision (100% covered by employer)
• Matching 401(k) retirement plan
• Bonus
• Home office stipends
• Fitness stipends
• Flexible working environment
• And more…

???? COMPENSATION:

The base salary range for this role is between $120,000 – $170,000 base. Actual salary is dependent on multiple factors, including your residence location, prior work experience, qualifications, and skills, etc. Benefits and a discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.

ONES.com