General Staff Jobs

The Director of Service Unit Engagement is responsible for establishing the vision, goals, and objectives for the council in all matters of retention and service unit engagement strategies. They develop and manage volunteer listening paths and regularly analyze data received. They will participate in community meetings and speaking engagements and organize other volunteer events to engage and educate volunteers. The Director works collaboratively with other members of the leadership team on the council’s strategic vision, short- and long-term planning, and project work.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops a comprehensive renewal and retention strategy that align with organizational goals and objectives.
• Supervises department, providing guidance, mentorship, and performance feedback to support growth and development.
• Accountable for achieving the council’s retention and renewal goals, with the expectation to increase growth.
• Establishes and leads council conversations and projects to maintain and increase council-wide retention of girls and volunteers.
• Strengthens the council’s relationship with volunteers through appreciation and support.
• Creates an annual calendar of volunteer networking opportunities, focusing on Service Unit Engagement initiatives.
• Identifies and leads annual volunteer appreciation initiatives.
• Successfully manages and motivates staff to perform their jobs efficiently and effectively.
• Establishes priorities, conducts team meetings, delegates authority to reporting staff, and monitors staff performance.
• Utilizes innovative technology and adult learning methodologies to enhance the impact and reach of retention and renewal initiatives.
• Builds a culture of evaluation where staff engages in reflective practice based on operational and evaluation data, volunteer feedback, and prototyping, testing, and iterating processes.
• Establishes evaluation methods and tools to collect and analyze participant feedback and assess the effectiveness and impact of volunteer engagement strategies.
• Proactively identifies and builds strategic national partnerships as appropriate.
• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

SKILLS & QUALIFICATIONS

• Bachelor’s degree or higher or at least four years of equivalent experience within a relevant field (e.g., volunteer management, volunteer support, etc.)
• Strong facilitation and presentation skills, with the ability to engage and inspire adult learners.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong leadership and collaborative skills with demonstrated experience partnering with different departments and the ability to coach and develop high-performance teams.
• Experience in motivating a team to achieve goals.
• Proficiency in using technology and virtual platforms for training delivery.
• Passion for the organization’s mission and a commitment to adult volunteer development.
• Ability to work a flexible schedule including evenings and weekends.
• Travel throughout council jurisdiction up to 20% of the time.
• Capability to provide own transportation and maintain valid driver’s license.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

WORK HOURS/TRAVEL

• Willingness to work a flexible schedule and travel as required.

Girl Scouts Heart of Central California

Apollo Interactive is seeking a productive, detail-oriented, analytical, motivated, and creative Director of Home Services to join our team in the Los Angeles (El Segundo) office. This is a full-time position. As the Director of Home Services, you will play a key role in the growth of our Home Services vertical. You will be responsible for building and leading a team over time as the initiative grows.

Ideal candidates will be organized, strategic, quick learners, able to work independently, and experienced in digital marketing, online lead generation, and home services. Applicants must have excellent communication and time management skills, be able to work efficiently in a team environment, and manage multiple projects at once.

Responsibilities include:

• Developing and implementing short-term and long-term strategies for growth
• Overseeing the development of online lead generation sites and forms
• Prospecting, contracting, and onboarding of new clients
• Recruiting and onboarding new team members
• Training and managing a growing team
• Overseeing and guiding the development of creative assets
• Managing and optimizing client campaigns
• Working with a media buying team to develop, launch, and optimize online media campaigns
• Optimizing lead flows and monetization paths
• Developing, deploying, and evaluating A/B and Multivariate Testing strategies
• Overseeing technical reporting and data transmission integrations
• Identifying and resolving technical issues
• Managing budgets and financial performance the Home Services vertical

Qualifications:

• BA/BS degree from 4-year university required
• Minimum 2 years of experience in Home Services Online Lead Generation
• Strong attention to detail
• Ability to analyze and optimize around data
• Strong collaboration skills
• Ability to manage and prioritize multiple initiatives
• Excellent time management skills
• Advanced oral and written communication skills
• Microsoft Excel fluency

Benefits:

• Annual salary and performance review
• Medical and dental benefits
• 401(K)
• Dynamic work environment

Apollo Interactive

Responsibilities:

• Responsible for the review and oversight of accounting processes, i.e. timely posting of all financial transactions to G/L, maintain the general ledger, generate & post all journal entries, coordinate monthly close, and prepare financial reports
• Manage the accounting functions for specific families that includes; accounts payables, ensuring accurate, authorized invoices and payments are processed in a timely manner
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions
• Manage and reconcile bank accounts
• Reconcile various expenses and intercompany accounts
• Prepare monthly/quarterly financial packages for clients with related work papers
• Assist in preparation of annual tax package and supporting documents
• Establish, modify, document, and coordinate implementation of accounting and accounting control procedures
• Develop trusted relationships with and collaborate with clients to compile project information and resolve issues;
• Deliver a high-quality project on time and on budget; and
• Delegate, review work of, and effectively manage a team of staff

Qualifications:

• Private Client Services/Family Office/High Net Worth accounting experience strongly preferred
• Bachelor’s degree in Accounting required
• Master’s degree in Accounting a plus
• CPA required
• 5+ years related accounting experience
• High level of integrity and respect for the confidential nature of the information
• A “can do” attitude and willingness to go above and beyond is highly desired
• Strong understanding and ability to interpret and prepare financial statements and financial reports
• Well organized, strong attention to detail, effective time management
• Strong knowledge and experience in QuickBooks
• Strong knowledge of Microsoft Excel, Word, Outlook, PowerPoint
• Proven record of communicating, both verbally and in writing, in a professional manner
• Strong interpersonal skills and desire to work directly with clients
• Ability to work independently and follow through on assignments with limited direction
• Strong time and project management skills
• Bilingual, a plus

Meraki Talent Ltd

We are searching for a customer service rep who will provide world class service to best customers on earth. You will receive requests and inquiries from our customers and sales personnel. In this role you will provide information and price quotations to our customers and sales personnel. You will also processes sales orders and returns and coordinate with other departments through to completion. This role is key to our success. We are growing and looking for someone join us on our journey!

Description

Essential Functions:

• Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the customer / sales personnel using SAP
• Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
• Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
• Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and re-deliveries from vendor
• Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
• Keeps lines of communication open with Manager/Sales Personnel
• Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
• Keep up to date information on customers
• Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report

Qualifications

• two years of customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
• inside sales experience would also be considered
• Familiarity with call center and customer service in industrial packaging distribution
• Experience with SAP a plus
• Working knowledge CRM management systems
• Thorough knowledge of outbound calling techniques and customer service measurements of success
• Demonstrated ability to communicate effectively both verbally and in writing
• Background with distribution methods, process improvement programs and procedures

Ernest Packaging Solutions

*****THIS POSITION IS NOT REMOTE******

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

We are seeking a Senior Manager Outreach Manager to lead our centralized member outreach efforts at WellBe. This leader will help provide guidance, focus and execution to the strategic direction of the Outreach Center to include but not limited to inbound, outbound, quality and training department development and direction. Work as a cross-functional leader to build transparent, impactful and collaborative member related services within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience and a passion for patient satisfaction.

Role & Responsibilities

The Senior Manager Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.

• Develop and establish division goals, accelerate our member engagement and communication model to drive overall performance.
• Define & implement strategies to improve member experience and engagement, scale multiple teams, develop talent and improve retention.
• Participate in the development of roles, enhancement of tools, and assessment of outreach center effectiveness and efficiency.
• Implement growth strategy and develop new processes as necessary to enhance WellBe centralized outreach center performance.
• Build collaborative relationships within the outreach center leadership team as well as cross functionally that fosters productive partnerships and encourages process improvement.
• Prepare reports and analyze outreach center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Participate in the strategic oversight of the Outreach Center developing tools and assessing call center effectiveness and efficiency.
• Work closely with the Vice President of Contact Center Operations to develop and best-fit improvement plans as well as make recommendations and needed adjustments based on employee and member feedback.
• Championing change and improvements across the patient experience.

QUALIFICATIONS

Educational/ Experience Requirements:

• Bachelor’s degree in business or equivalent experience
• 7+ years of current experience in management within a contact center
• 3+ years of current experience managing large teams and building structure and processes

Required Skills and Abilities:

• Proficient in Microsoft Office Suite, especially Microsoft Excel, Word, and PowerPoint
• Experience using a Customer Relationship Management (CRM) systems
• Proficiency in call center software (CCaaS) (e.g. RingCentral, Five9, Etc.)
• Proficiency with navigating EHR and scheduling systems
• Healthcare industry (Medicare) knowledge is a plus
• Desire to tackle complex challenges and transform them into solutions.
• Proven ability in managing multiple priorities, with the ability to work in a fast-paced environment.
• Ability to form solid cross-functional relationships and influence others to drive to a common goal.
• Strong organizational, problem-solving and analytical skills.
• Demonstrated strategic and impactful leadership with global support teams in highly collaborative environments.

Supervisory Responsibility: This position will have supervisory responsibility

Travel requirements: Travel may be required up to 20%

Work Conditions: Ability to lift up to 20lbs. Moving, lifting, or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 50lbs. Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

WellBe Senior Medical

WiNGS is a non-profit agency supporting women and families in becoming strong mothers/parents, being financially secure and achieving career goals. Formerly known as the YWCA of Metropolitan Dallas, WiNGS serves nearly 2,000 individuals each year. If you want to make a lasting impact on the lives of families, WiNGS is a place for you.

The Director, Career Services serves as a member of our Economic Advancement team primarily supporting our three Financial Empowerment Centers (FEC) in South Dallas. This position will manage all aspects of Career Services including outreach, recruitment, service delivery and monitoring to ensure target populations can find and secure employment leading to financial stability. Candidates should also be proficient with technology to perform virtual services and meetings through a Zoom platform.

Evening and weekend hours may be required for this position. Local travel is required. Fluency in Spanish is strongly preferred. Salary $65,000-$75,000

PRIMARY RESPONSIBILITIES:

• Develop and oversee the implementation of evidence-based services that equip clients to find and secure 

employment leading to financial stability.

• Foster and maintain relationships with employer and partner network to ensure adequate training and 

employment opportunities are available. 

• Build and maintain knowledge of labor market trends and recommend responsive program changes.

• Hire/develop high performing staff who are held accountable for meeting KPIs. 

• Create and support an inclusive culture aligned with core values. Develop an environment to motivate and inspire

staff to work collaboratively toward vision and goals.

• Monitor program targets monthly; provide reports on performance data and outcomes for required reporting.

• Analyze data to inform the decision-making process for program modifications. Use Salesforce or assigned 

database to evaluate data.

• Represent WiNGS on external committees to create awareness and establish partner networks. 

• Contribute collaboratively with the Economic Advancement team to achieve program goals. 

ESSENTIAL QUALITIES & QUALIFICATIONS:

• Bachelor’s degree in social work or related field preferred; minimum of 2-4 years prior experience leading 

career/workforce development programs for at-risk families.

• Minimum three years supervisory experience preferred.

• English/Spanish bilingual proficiency is strongly preferred.

• Non-profit experience preferred; Must possess cultural sensitivity to diverse populations. 

• Commitment to WiNGS mission and values including an understanding of barriers faced by low-income families.

• Personal qualities of maturity, self-awareness, empathy, flexibility, cultural humility, and an exceptional capacity 

for team and community building.

• Must be able to work flexible schedule, including some nights and weekends.

• Must have reliable transportation for local travel; out-of-state travel may be required for training purposes.

WiNGS offers competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, short- and long-term disability plans and retirement, as well as an environment where your professional growth and advancement are cultivated. WiNGS is an Equal Opportunity Employer.

HOW TO APPLY: For immediate consideration, qualified candidates should submit a resume or application to [email protected]

WiNGS Dallas

Position Summary:

Carboline is seeking a Customer Service Assistant manager to help out at our Headquarters located in St. Louis, MO. This person would be responsible for Responsible for assisting with Customer Service process implementations, portal review and implementation, day to day assigned managerial tasks and special projects as they arise. This person will have 10-15 direct reports. Also will perform typical customer service representative functions.

Requirements:

High School Diploma or equivalent, 4-year Business degree or 7-10 years Customer Service experience, 1-3 years Supervisory or Management experience.

Physical Requirements:

This position requires minimal physical activity but does require computer usage for an extended period of time – up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.

Essential Functions:

• 30%-50% Order entry for various regions, as needed.

• Manage a team of 6 or more Customer Service Representatives.

• Handle personnel issues, performance reviews, etc. for those employees.

• Handle escalations from Sales Reps, related to personnel, service, and specific order issues.

• Participate in Sales Region Meetings

• Monitor coverage for Region Inboxes and Phones

• Communicate and train Team on changes to policies, processes, products, etc.

• Assist in new hire process

• Coordinate new hire training

• Coordinate ongoing Team Training

• Assist with Team backlog, shipped not invoiced, and open orders

• Escalate production & inventory issues

• Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance

• Handle special assignments as needed.

• Committed to adhering to Carboline’s safety and quality programs.

• All other duties as assigned

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best”

Carboline

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ending December 31, 2022, Newmark generated revenues of approximately $2.7 billion. As of June 30, 2023, Newmark’s company-owned offices, together with its business partners, operate from approximately 170 offices with over 7,400 professionals around the world. To learn more, visit nmrk.com or follow @newmark.

The Transaction Manager services current and new accounts by coordinating and monitoring various transaction activities and will work with internal departments to manage purchase, sales and lease transactions. The Transaction Manager will also serve as the in-house point-of-contact for clients, brokers, and others to collect or to provide information on all account transactions.

Essential Job Duties:

· Coordinate with Account Manager to align transactions with the client’s real estate objectives.

· Collaborate with assigned business units/regions to understand and support operational requirements and expansion or contraction of the business.

· Implement the transaction process to complete seamless transactions on behalf of the client and in accordance with client’s processes and procedures.

· Source and manage third party brokers/service providers where required.

· Act as the liaison between the landlord, local broker, Account Manager and Business Unit/Regional Real Estate Director.

· Assist the Account Manager in the execution of Corporate Real Estate (CRE) portfolio strategy through lease renewals, new leases, sub-leases, lease terminations and land & building purchase and sales.

· Prepare, review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) to determine the financial impact and economic value of multiple transaction scenarios.

· Coordinate and execute all steps surrounding transactions including the completion of project initiation sheets, market surveys, client tours, RFPs, counterproposals, LOI, broker’s opinions of value and test fits to lease execution and project closeout.

· Maintain all transaction and forms files. Prepare reports and makes presentations to relevant parties. Prepare follow up letter to brokers and clients as required.

· Monitor and maintain a real estate project tracking system to ensure timely transaction completion.

· Negotiates leases and lease amendments. Monitors lease expirations. Negotiates lease renewals within prescribed timeline.

· Serve as liaison with clients relative to administrative matters, including obtaining executed lease copies, scheduling meetings, and being available to respond to inquiries or receive new assignment requests.

· Review commission calculations with brokers, prepare deal sheets summarizing terms of transaction, and track commission payments and annual commission income reports.

· Prepare project close-out files for all completed transactions, including all transaction documents, list of project contacts, lease abstract, executed lease/agreement, and activity log.

· Track project travel expenses.

· May perform other duties as assigned.

Skills, Education and Experience:

· Bachelor’s degree in business or real estate.

· Real estate sales associate license required.

· Excellent oral and written communications skills.

· Strong knowledge of Microsoft Office including proficiency in Excel, PowerPoint, Outlook etc.

· High degree of professional customer service to both internal and external parties.

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Newmark

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ending December 31, 2022, Newmark generated revenues of approximately $2.7 billion. As of March 31, 2023, Newmark’s company-owned offices, together with its business partners, operate from over 170 offices with approximately 7,300 professionals around the world. To learn more, visit nmrk.com or follow @newmark.

The Transaction Manager services current and new accounts by coordinating and monitoring various transaction activities and will work with internal departments to manage purchase, sales and lease transactions. The Transaction Manager will also serve as the in-house point-of-contact for clients, brokers, and others to collect or to provide information on all account transactions.

Essential Job Duties:

· Coordinate with Account Manager to align transactions with the client’s real estate objectives.

· Collaborate with assigned business units/regions to understand and support operational requirements and expansion or contraction of the business.

· Implement the transaction process to complete seamless transactions on behalf of the client and in accordance with client’s processes and procedures.

· Source and manage third party brokers/service providers where required.

· Act as the liaison between the landlord, local broker, Account Manager and Business Unit/Regional Real Estate Director.

· Assist the Account Manager in the execution of Corporate Real Estate (CRE) portfolio strategy through lease renewals, new leases, sub-leases, lease terminations and land & building purchase and sales.

· Prepare, review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) to determine the financial impact and economic value of multiple transaction scenarios.

· Coordinate and execute all steps surrounding transactions including the completion of project initiation sheets, market surveys, client tours, RFPs, counterproposals, LOI, broker’s opinions of value and test fits to lease execution and project closeout.

· Maintain all transaction and forms files. Prepare reports and makes presentations to relevant parties. Prepare follow up letter to brokers and clients as required.

· Monitor and maintain a real estate project tracking system to ensure timely transaction completion.

· Negotiates leases and lease amendments. Monitors lease expirations. Negotiates lease renewals within prescribed timeline.

· Serve as liaison with clients relative to administrative matters, including obtaining executed lease copies, scheduling meetings, and being available to respond to inquiries or receive new assignment requests.

· Review commission calculations with brokers, prepare deal sheets summarizing terms of transaction, and track commission payments and annual commission income reports.

· Prepare project close-out files for all completed transactions, including all transaction documents, list of project contacts, lease abstract, executed lease/agreement, and activity log.

· Track project travel expenses.

· May perform other duties as assigned.

Skills, Education and Experience:

· Bachelor’s degree in business or real estate.

· Real estate sales associate license required.

· Excellent oral and written communications skills.

· Strong knowledge of Microsoft Office including proficiency in Excel, PowerPoint, Outlook etc.

· High degree of professional customer service to both internal and external parties.

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Salary: $70,000 – $85,000

The expected base salary for this position ranges from $70,000 to $85,000. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Newmark

We have an opportunity to join the Alliance as the new Health Services Operations Manager in the Health Services Administration. One position is available in either our Merced, Salinas or Scotts Valley, California office.

WHAT YOU’LL BE RESPONSIBLE FOR

Reporting to the Health Services Officer, you will:

• Manage the Health Services Operations function, act as a subject matter expert, and provide guidance on Health Services departmental operations
• Manage the Health Services Division’s regulatory reporting function
• Manage, lead, supervise, mentor, and train assigned staff

ABOUT THE TEAM

We are ​responsible for the overall management and oversight of our members’ health care. Duties include enforcing safety standards, controlling costs and ensuring that members receive the best treatment available.

THE IDEAL CANDIDATE

• Experienced managing/leading programs within healthcare operations
• Excellent communication skills and the ability to influence and motivate cross-functional teams
• Skill in the development and management new programs, policies & processes for seamless integration with current operations
• Process oriented, with strength in program and project management
• Passion for championing system redesign and the advancement of models of care
• A plus: Medicare experience

WHAT YOU’LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements please visit our website

Knowledge of:

• Methods and techniques of research, data collection, analysis, and reporting
• Principles and practices of managed care
• Healthcare regulatory processes
• Title 22, Knox Keene, Medicaid or Medicare, entitlement programs, and related regulations
• Principles and practices of program and project management

Ability to:

• Develop work plans and workflows and organize and prioritize activities
• Act as a technical resource and interpret, apply and explain complex principles, policies, procedures, regulations, terms, processes, and programs related to area of assignment
• Train, mentor, supervise, and evaluate the work of staff and motivate staff to achieve goals and objectives
• Organize and prioritize the work of others, delegate effectively, and follow up on work assignments
• Provide leadership and facilitate and lead meetings and projects

Education and Experience:

• Bachelor’s degree in Business, Public Administration, Health Care Administration, or a related field
• A minimum of six years of healthcare operations experience across a variety of operational departments including a minimum of three years of experience in a managed care setting, which included some lead or supervisory responsibility (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

• While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
• Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
• Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.

Salinas pay range

$105,365—$168,584 USD

Scotts Valley pay range

$105,365—$168,584 USD

Merced pay range

$96,097—$153,774 USD

OUR BENEFITS

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations
• And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Central California Alliance for Health