General Staff Jobs

The Community Services Director is responsible for Elder Services’ Area Agency on Aging (AAA) programs. This role interprets Agency policy, objectives and information for their staff and works closely and collaboratively with other Directors, managers and supervisors in achieving the Agency’s goals and objectives. This role has direct and indirect supervisory responsibility over community service positions, for the Ombudsman Program Manager, Nutrition Services Manager, Home and Community Based Services Supervisor and Planning and Development Supervisor. This role requires the leadership, evaluation and development of employees.

This role will be rewarding, to the “Right Professional” who cares deeply for promoting Senior Independence while representing a respected agency in Berkshire County.

Please send resume and cover letter to:

Inga Hotaling, [email protected]

1-413-789-6400

Employers Association of the NorthEast

***Must be within reasonable commuting distance of Los Angeles, CA (90025) for consideration***

Fortify Capital is a team of experienced professionals in the field of wealth management advisory services. As a mature and dynamic firm, the team is dedicated to providing high-end investment and financial planning services to our clients. Fortify Capital is looking for a Client Services Coordinator who is energetic, detail-minded and business oriented. The ideal candidate will thrive in a collaborative setting. The team values self-motivation and exceptional problem solving and analytical skills.

The Fortify Capital team is comprised of individual who are passionate about helping their clients achieve their financial goals and are committed to providing the highest level of service and expertise to ensure our clients success.

Role:

The primary role of the Client Service Coordinator is to provide operational and service support to members and clients of Fortify Capital.

Responsibilities

• Successfully manage and maintain the CRM database system, ensuring that client information is accurate, up-to-date, and easily accessible by the team.
• Manage and maintain the team calendar and scheduling, ensuring that all team members are aware of the upcoming events, meetings, and deadlines.
• Effectively coordinate joint work between team members and outside partners, ensuring that all parties are aligned and working collaboratively towards shared goals
• Manage and maintain the systematic advisory review scheduling and spreadsheet, ensuring that all client reviews are scheduled and completed in a timely manner, and that data is accurately recorded
• Provide exceptional client service by responding to requests and inquiries in a timely manner and supporting team members as needed
• Assist with insurance-based paperwork and service requests, ensuring that all necessary documentation is completed accurately and efficiently
• Assist with email and social media marketing, contributing to the overall growth and success of the firm
• Perform any additional tasks and responsibilities deemed appropriate by advisors and directors, demonstrating a willingness to adapt and contribute to the team’s overall success

Required Qualifications:

• Bachelor’s degree required
• 8+ years of office experience. Financial industry preferred but not required.
• Ability to manage multiple diverse projects and assignments in a timely and quality manner
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to be flexible, adaptable, and embrace change in a fast-paced environment
• Excellent oral and written communication skills
• Demonstrated ability to maintain effective working relationship with clients and colleagues

Benefits:

At Fortify Capital, we understand that our team members are the foundation of our success, and we strive to provide a comprehensive benefits package that reflects our commitment to you. We believe that by investing in our team, we are investing in the success of our firm, and we are committed to providing our team members with the resources and support they need to thrive.

• A competitive base salary commensurate to experience
• 100% medical, dental, and disability insurance provided by employer
• Profit-sharing plan
• Employer-sponsored licensing, professional development, and education opportunities
• Paid vacation, sick, and holiday pay

Northwestern Mutual

Membership Coordinator – Job Description

Organization Overview

Background 

MIRA is the largest coalition in New England promoting the rights and inclusion of immigrants and refugees. With offices in Massachusetts and New Hampshire, we advance this mission through education and training, leadership development, institutional organizing, strategic communications, policy analysis and advocacy. MIRA is a dynamic and multi‐ethnic coalition with more than 140 organizational members, including grassroots community organizations; refugee resettlement agencies; providers of social, legal and health services, faith-based organizations, and civil and human rights advocates. We organize and empower our members and allies, and together we mobilize immigrant communities to advocate for themselves and amplify and support their voices. MIRA is a respected leader on immigrant issues at the state and national levels, and an authoritative source of information and policy analysis for policymakers, advocates, immigrant communities and the media.

Job description:

Position Overview: The Membership Coordinator plays a pivotal role in fostering strong relationships with member organizations, ensuring their needs are met, and actively involving them in MIRA activities. Additionally, this position is responsible for overseeing three capacity-building programs, namely Democracy School, Summer Organizing Fellows, and academic-year internships and fellowships, all under the guidance of the Director of Organizing. The Membership Coordinator will report directly to the Director of Organizing Programs and collaborate closely with the organizing, Communications, and Citizenship teams.

Duties and Responsibilities:

1. Establish and maintain close relationships with MIRA member organizations, serving as the main point of contact for addressing their inquiries and concerns. Regularly engage with them via email, phone, and in-person visits where feasible.
2. Share pertinent resources and opportunities with member organizations and actively involve them in various MIRA activities, including but not limited to regional meetings, Immigrants’ Day at the State House, Democracy School, and the Annual MIRA Members Meeting.
3. Maintain up-to-date contact information for all members and oversee the collection of annual membership dues.
4. Facilitate connections and networking opportunities among member organizations to promote collaboration.
5. Manage the CRM system to ensure efficient tracking and communication with members.
6. Contribute to strategic plan goals related to membership development.
7. Collaborate with the Communications and Citizenship teams to enhance the civic engagement of New Americans.
8. Plan and facilitate new member orientations to ensure their seamless integration into MIRA.
9. Work with the digital organizer to plan and coordinate the member newsletter.
10. Organize and lead monthly member calls to provide updates and foster a sense of community.
11. Disseminate communications related to relevant immigration issues to keep members informed.
12. Arrange workshops and training sessions tailored for MIRA members.
13. Encourage and maximize the engagement of New Americans and other stakeholders by promoting MIRA’s email list and ensuring new contacts are promptly added to the database. Collaborate with the Communications team for targeted outreach efforts.
14. In close collaboration with the Director of Organizing, coordinate Democracy School, which includes tasks such as site selection, partner and speaker recruitment, promotion, and logistical arrangements.
15. Supervise the Summer Organizing Fellows and accompany them on site visits.
16. Play a central role in organizing Immigrants’ Day at the State House, encompassing member engagement, outreach, logistics, promotion, and preparation of materials in close collaboration with the Organizing team.
17. Assume a key role in organizing the Annual MIRA Members Meeting and regional member’s meetings, with a primary focus on outreach. Additionally, contribute to the development of MIRA’s legislative priorities and ensure members’ voices are effectively heard.
18. Supervise organizing interns and volunteers, providing guidance and support as needed.

Qualifications and Skills:

1. At least one year of experience as an electoral and/or community organizer.
2. Excellent written and oral communication skills.
3. Strong organizational aptitude, including a proven ability to plan and execute events and maintain databases efficiently.
4. Self-motivated and capable of working independently with minimal supervision.
5. Demonstrated ability to work effectively in teams and collaborate across departments or organizations.
6. Excellent interpersonal skills, including a high level of cultural competency to engage effectively with diverse constituencies.
7. Knowledge of immigration basics, including historical context (pre-Trump era), related social justice issues, race, class, gender, and familiarity with Massachusetts’ diverse immigrant communities.
8. Proficient facilitation and teaching skills, capable of conveying complex policy and social justice topics in a clear and accessible manner.

Requirements:

1. Bachelor’s degree (or high school diploma and more than three years of relevant work experience).
2. Experience working with diverse groups and communities.
3. Previous experience in supervising others, such as interns and volunteers.
4. Possession of a valid driver’s license and ability to drive across the state, as the job may require travel.
5. Strong preference for bilingual or multilingual candidates.

Salary Range:

The salary range for the position is $50,000 – $54,000 depending on experience

To Apply: To apply, email [email protected] with a resume and cover letter with “Membership Coordinator” in the subject line of the email.

MIRA is an equal-opportunity employer that celebrates diversity and seeks a broad representation of the communities served by its staff.

Job type: Full Time

Fully remote: Hybrid

Salary range: $50,000 – $54,000

Location: Boston, Massachusetts

Apply: [email protected]

Massachusetts Immigrant & Refugee Advocacy Coalition (MIRA)

Job Summary:

As a Director, Biomedical Services, you will be responsible for ensuring repairs and calibration services are performed on patient care and support equipment within the facility.

Supervises, trains, and directs biomedical technicians and other support staff Administers and ensures the validity of the asset management software program Ensures timely work order administration Administers on-call, maintenance, and inspection schedules Reviews and approves purchase orders Reviews financial statements and budgets preparation with senior management Performs other duties as assigned.

Qualifications: Certification and/or Associate Degree in Electronics/Biomedical Technology required. Prior military training and experience preferred 3-5 years of experience in the biomedical field required A minimum of two years supervisory experience required Must have knowledge, ability, and willingness to perform duties of biomedical technician Strong time management and organizational skills and ability to work independently a must

This individual is responsible for ensuring repairs and calibration services are performed on patient care and support equipment within the facility.

Key Responsibilities:

• Supervises, trains, and directs biomedical technicians and other support staff
• Administers and ensures the validity of the asset management software program
• Ensures timely work order administration
• Administers on-call, maintenance, and inspection schedules
• Reviews and approves purchase orders
• Reviews financial statements and budgets preparation with senior management
• Performs other duties as assigned

Qualifications:

• Certification and/or Associate Degree in Electronics/Biomedical Technology required.
• Prior military training and experience preferred
• 3-5 years of experience in the biomedical field required
• A minimum of two years supervisory experience required
• Must have knowledge, ability, and willingness to perform duties of biomedical technician
• Strong time management and organizational skills and ability to work independently a must

Compass Group USA

Irving, TX (onsite at HQ), with the expectation of 30% travel.

Position Overview

Are you an empathetic leader, skilled in working with professionals and volunteers, and in knowing how to get to the root of an issue, including highly important and sensitive matters such as youth protection, providing counsel to enable effective problem solving and outcomes? Does the opportunity to support youth and adults with sometimes emotional challenges, and being flexible in understanding that in a youth volunteer organization, sometimes needs arise outside of normal working hours still speak to you and your desire to make a difference? Does working for an organization that helps youth develop leadership skills that will empower them to “be prepared” to serve as leaders in their communities and our nation excite you? If you thrive on challenge, are adept at listening to learn, perform well under pressure while juggling multiple important projects, and love to identify and implement program and process improvements, then we have the opportunity and role for you!

Since 1910, BSA has encouraged personal growth by teaching youth how to set goals and achieve them with determination. BSA promotes a culture where youth, volunteers, and employees feel a sense of belonging-and where we strive to make every person feel respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!

The Membership Standards Director manages the Membership Standards function for the organization, ensuring membership and youth protection protocols are followed. They provide advice and support to BSA, local councils and territories with regard to interpretation of membership standards, volunteer matters, and youth development and protection issues. They directly support our regional and national registration review committees.

Responsibilities

• Reviews, advises and provides support on membership and youth program matters to local councils, national council and senior leadership.
• Manages incident response on youth protection matters.
• Provides prescribed counsel, directions and follow up on incidents.
• Evaluates program activities that promote physical and mental well-being, including analysis of youth behavior/membership issues and recommendations for programmatic changes to benefit youth.
• Supports National Review Committee’s operations.
• Examines and analyzes ineligible volunteer file processes and procedures.
• Reviews membership and registration communications between BSA departments, local councils and BSA publications and provides counsel to ensure consistency with the program, governance and interests of the organization.
• Identifies the increasing special needs and challenges facing our youth membership and defines the resources necessary to address those needs, including partnering with other youth advocacy organizations.
• Manages, motivates trains, develops and leads team. Establishes job duties and position requirements, and hires staff. Coaches employees to ensure they consistently follow disciplines and act professionally.

Education

• Bachelor’s Degree from an accredited college or university required.
• 8 + years of relevant work experience Preferred.

Qualifications

• Critical Thinking.
• Ability to gather and condense a wide range of information from a diversity of sources into a logical format summarizing key information to allow issues to be identified.
• Evaluate the issue(s), strengths and weaknesses of prospective solutions, conclusions or approaches to said issues.
• Understanding of how to report, respond to and manage abuse reporting incidents.
• Leading with Empathy.
• Ability to work with emotionally difficult subject matters, while making tough decisions and showing compassion and empathy to those involved.
• Strong Verbal and Written Communications.
• Provide clear guidance both verbally and in writing.
• Interpersonal Skills, including building trust.
• Ability to work with diverse personalities and levels within an organization. .
• Collaboration and Teamwork – both internally and externally.
• Strong Attention to Detail.
• Review copious amounts of information and identify critical and/or relevant details as well as any inconsistencies.
• Keen observation skills – both in person and over the phone.
• Understanding and appreciation of the impact of “minor details.”
• Being cognizant that complex matters are rarely resolved in an expedited fashion and willingness to invest the time and effort to enable informed recommendations/decisions.
• The Ability to Multi-Task.
• Managing multiple projects effectively, while staying focused on priority matters, despite repeated interruptions on matters both urgent and non-urgent.
• Active Listening and Recall.
• The ability to truly listen to learn and to probe as needed to get to the root of a matter.
• Strong recall and system for documenting details to ensure accessibility long-term.
• Ability and willingness to travel as needed.

Licenses

• Paralegal, Risk Management or Psychologist certification Preferred.

Key Competencies and Abilities

• Cultivate Trusting Relationships
• Consult and Advise
• Detailed Documentation
• Conflict Resolution
• Manage Highly Sensitive and Emotional Situations and People
• Stress Tolerance

Physical Requirements

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Hearing acuity for verbal communications, conversations, face-to-face interactions, and/or responses via telephone or video calls/meetings.
• Speaking ability for general communication and ability to clearly enunciate in conversations with others.

Benefits

Boy Scouts of America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and BSA holiday observances.

Boy Scouts of America

This position works with the Children’s Ministry Pastor for personal and ministry-wide administrative support. This support ranges from clerical to project management to team leadership/coordination. This position is a ministry partner with those they support and is an integral ministry team member.

Responsibilities

• Prepares Ministry Platform Calendar requests, Event Authorizations, Purchase Orders, etc.
• Assists Children’s Pastor in follow-up contact duties from weekend services, Promiseland Orientation, and other activities; arranges meetings and appointments as required.
• Maintains People Care records, including but not limited to service/ministry leaders and teams, class rosters, and attendance; works with database administrator to run reports as required.
• Supports Children’s Pastor as needed in coordinating Children’s Ministry events (Camp His Way, Forward Motion, New Believer’s class, Promiseland Training, Mission trips, Background checks, VBS Registration – set-up and input of registrants).
• Helps monitor/track budget(s) in a manner reflecting good stewardship.
• Tracks and communicates weekly attendance.
• Manages background checks and volunteer application process.
• Produces, communicates, and distributes weekly/monthly attendance tracking data.
• Maintains office administrative volunteer pool.
• Manages Parent Cue communication and supports other internal and external communication activities (PLink, Social Media, Fliers, etc.).

Qualifications

• Fluent in English and Spanish, preferred.
• Strong written and verbal communication.
• Great attention to detail and proven ability to manage multiple tasks.
• A high level of emotional and social intelligence with the ability to maintain good working relationships.
• Experience using Microsoft office products (i.e., Word, Excel, Outlook, Teams, etc.).

Christ Fellowship McKinney

Summary

The Customer Experience Manager (CEM) is chiefly responsible for the tactical leadership of a customer contact center team. This CEM is responsible for ensuring high levels of quality service including the achievement of all assigned sales and service level goals. The CEM must resolve complex and escalated issues that arise from customer service, sales representatives, and executive staff. The CEM will be responsible for the performance and development of a team of Customer Service Representatives (CSR) and other direct reports. The CEM leads by encouraging direct reports to achieve goals, equips through coaching and training, and empowers direct reports to think outside the box to do what is necessary to provide a world-class customer experience. The CEM should be highly analytical and have an advanced knowledge of data gathering, analysis, and reporting. This candidate must be comfortable in a high growth and high-change environment.

Essential Functions and Responsibilities

· Ensuring resolution of customers’ long standing or complex problems

· Leading and motivating team to meet goals and provide a world-class customer experience

· Maintaining and evaluating performance, production, attendance, reviews and appraisals of staff

· Keeping abreast of developments and advancements in customer experience field by reading pertinent journals, attending meetings and courses

· Providing operational reports, scorecards, and dashboards

· Participating in or leading operational reviews

· Accomplishing all tasks assigned or requested

Qualifications

· Bachelor’s degree in Consumer studies, Business studies or Management studies related field

· Minimum 5+ years in customer service management-related activities in multi-channel contact center environment

· Proven results in operational and customer satisfaction excellence

· Experience with workforce management

· Exceptional motivational, listening and problem solving skills

· Experience with process improvement (such as Lean or Six Sigma) and project management preferred

· Proficiency with contact center technologies such as telephone, chat, knowledge base, CRM, database, and MS Office with advanced knowledge of MS Excel

· Excellent administrative proficiency and customer relations skills

· Ability to prioritize and complete tasks efficiently

· Experience working with high-profile clients and aggressive deadlines

· Exceptional verbal and written communication skills

Work Environment and Physical Demands

The Customer Experience Manager role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally quiet to moderate. The visual acuity requirements include close vision

While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work, including Saturday and Sunday.

Travel requirements do not exist for this position.

There are no supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status

Visual Comfort & Co.

SUMMARY:

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.

ABOUT THE POSITION:

The Support Services Manager is responsible for leading a team of employees within the Support Services which provides logistics support for the field operations. This logistical support includes but is not limited to managing O&M warehouses, shipping and receiving, purchasing, fleet vehicle, and tooling. The Support Services Manager is responsible for ensuring that all logistical support is properly documented in the CMMS software.

As the Support Services Manager, you will:

• Demonstrate integrity, initiative, work ethic, and a continuous focus on safety and quality of work.
• Supervise and train direct reports within the Support Services team.
• Ensure that O&M logistics which includes purchasing, shipping, and warehousing of parts and tools function in a manner that enables efficient field operations.
• Continuously track and evaluate vendor performance, ensuring critical part availability, on-time delivery, and price competitiveness.
• Continuously track and evaluate warehouse inventory, ensuring warehouse accuracy, condition, and levels meet MN8 standards.
• Continuously process and track OEM replacement part RMAs to ensure warranty replacement parts arrive in a timely manner.
• Continuously track and evaluate tooling inventory, ensuring inventory accuracy, tool condition, and calibrated tools are certified.
• Ensure that O&M fleet vehicles are maintained and operated in a manner that results in the highest possible uptime while ensuring that vehicle conditions meet or exceed MN8 standards.
• Evaluate field operations needs to ensure that year ahead, fleet vehicle factory orders meet operational needs.
• Ensure all purchasing, warehousing, inventory, tooling, and fleet vehicles are properly documented and tracked in the CMMS software.
• Develop and maintain KPI reports utilizing the CMMS data, which demonstrates department performance.
• Such other duties and responsibilities as may be determined by the supervisor.

Our ideal candidate will have:

• Bachelor’s degree or equivalent industry experience.
• Proven experience as a business manager or relevant role.
• Ability to communicate in English both orally and in writing.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Excellent knowledge of MS Excel, Word and CMMS systems.
• Knowledge of human resource management principles and procedures.
• Knowledge of basic economic and accounting principles and practices.
• Knowledge of office administrative procedures.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to walk distances up to 5 miles in a day.
• Ability to receive detailed information through oral communication, and to make the discriminations of sound.
• Required to have visual acuity which includes depth perception.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Other Requirements:

• May be required to travel.
• Required to work in office conditions.
• Required to be in the assigned office more than 75% of the time.
• Work in a fast-changing environment that may require quick decisions with limited processes and procedures.

MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

MN8 Energy

Job description

Behavioral Services Coordinator

Function as the operational and behavior management leader for one of Manville School’s four units, working as part of a leadership trio with an Educational Supervisor and a Clinical Coordinator. Work as part of school-wide leadership and management team. Assist in the development and implementation of systems of behavior management designed to strengthen students’ skills in (non-violent) adaptive problem solving. Supervise and deploy staff to ensure successful functioning of school environment. Provide, model and /or direct effective crisis management. Provide group and individual supervision for milieu counselors and classroom teams. Exhibit professionalism and boundaries that are equal to or exceed those that are expected of a Manager within a School Setting.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide effective and responsible daily management, coordination, and supervision of school activities.

· Act as the point person for behavior management within assigned school unit

· Be able to make in the moment, thoughtful, and safe behavior response decisions that are consistent with school directives and training

· Serve as one member of a three-person managerial team overseeing assigned school unit

· Supervise Classroom Behavior Specialists/Milieu Counselors

· Lead and actively participate in interdisciplinary classroom supervision

· Coach classroom teams to develop appropriate behavior plans for students and ensure their effective implementation.

· Lead and actively participate in school meetings twice monthly following Manville guidelines.

· Attend and actively participate in weekly managerial/administrative meetings

· Provide active leadership in other meetings as necessary and required.

· Facilitate suspension re-entry meetings with parents / guardians according to Manville procedures.

· Communicate effectively and in a timely manner with teachers, clinical team, and other staff regarding significant behavioral events.

· Communicate effectively and in a timely manner with parents/guardians regarding significant behavioral events (e.g., physical restraint, suspension, etc.)

· Facilitate dyad work with students for conflict resolution according to Manville procedures.

· Monitor the entry of behavioral data and completion of incident reports to ensure timeliness and accuracy

· Attend all mandatory trainings (e.g., CPI, PBIS, OT, etc.)

· Attend quarterly student progress meetings to facilitate behavioral updates and communication

· Collaborate with school-based BCBAs in the development and implementation of Behavior Support Plans when necessary

· Serve as PBIS Coach and active member of PBIS Leadership Team

· Commitment to the development and maintenance of a positive, strengths-based school culture

· Attend weekly supervision with Director of Behavioral Services and incorporate their feedback effectively into day to day work

· Be able to adapt to new responsibilities within an ever evolving work environment

· Perform all other duties as requested by supervisor

II. QUALIFICATIONS AND SKILLS

· Master’s degree in Applied Behavior Analysis, Social Work, Psychology, or related field

· A minimum of one year serving as a supervisor of staff and/or school leader preferred.

· 2-4 years working with children.

· Ability to work collaboratively.Ability to empower and support supervisees.

· Ability to respond to emergency situations quickly and safely. Must understand issues of child development and the impact of learning and social / emotional difficulties. Must demonstrate process competency.

III. PHYSICAL REQUIREMENTS (with or without accommodation)

· Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear and be capable of repetitive motion

· Position requires the ability to utilize physical restraints techniques to maintain safety when necessary with highly escalated students including kneeling and/or lying on the floor while holding on to a physically struggling student .

· Position requires exerting in excess of 100 pounds of force occasionally, and or excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

· Work requires close visual acuity

· Position is subject to environmental conditions, activities occur both inside and outside

Job Type: Full-time

Salary: $85,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02120: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Baker Center for Children and Families

The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.

KEY RESPONSIBILITIES:

• Understand our clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to our clients for the most effective and efficient marketing and communications programs to help support their business goals.
• Develop, foster and grow valuable relationships with our clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Manage, mentor and develop the account service team, managing account service assignments based on client’s evolving needs and account service team’s experience and resource capacities.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with our clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team; and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, our core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.

DESIRED SKILLS & EXPERIENCE:

• Minimum 5-7 years in team leadership/management.
• Minimum 5-7 years of experience in the Marketing field (agency or client side – ideally both).
• Extensive experience and expertise in branding, marketing, advertising and marketing communications.
• Strong sense of accountability.
• Strong leadership characteristics that translate to both clients and internal team.
• Oversee the professional growth of a team by strong mentorship and building a work environment that yields strong individual and team performance.
• Management of account team and individual client accounts with minimal oversight – including industry/category knowledge, branding/marketing/communications trends, forecasting, communications planning, performance tracking and analysis/insight development.
• Grow revenue to meet and exceed goals with all accounts and manage overall P&L for all clients as well for each assigned account to ensure appropriate profitability.
• Strong ability to judge and quantify results of marketing efforts invested on behalf client (i.e., understand true value of ROI, understand/describe impact of results, compare actual results to needs of client/product) and know how to use this information to help optimize the client’s marketing investment.
• Work with client and internal stakeholders to develop unique and strategically appropriate approaches, including the exploration of emerging technologies pertinent to our clients’ objectives.
• Review all agency interaction with traffic, production, digital, media, insights and creative departments within our clients’ and partners’ organizations and help refine work processes to improve efficiency, productivity and client service.
• Comfortable interacting with mid-tier managers to VPs and the C-suites of major building material brands.
• Penetrate client organizations to establish new contacts at higher levels and in other business units.
• Ability to work within our culture and a team environment is essential.
• Clear communication skills, both verbal, presentation and written (writing samples required).
• Flexibility and temperament are critical to success, must be able to handle pressure, timetables and client challenges well.
• Exhibit a proactive and energetic approach to opportunities and capable of problem resolution.
• Ability to interact with people at all levels of an organization (internal as well as with clients), fostering strong cross-functional teamwork and results.
• Strategic thinking ability with balanced analytical and creative approach to developing communication goals.
• Experience in building materials a plus.
• Experience with social and digital engagement strategies a plus.
• Understanding of B2B and the building materials industry is a huge plus.
• Candidate must work fulltime in Sylvania, Ohio.
• Champion Interrupt initiatives and core values.
• Travel to the client and trade shows is required (approx. 30% travel).

interrupt