General Staff Jobs

Fathom is a vibrant, forward-thinking company here for the curious, the creators, and the problem solvers, and we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. If you aspire to make a meaningful impact in a fast-paced business and grow your career, this could be the opportunity you’ve been waiting for. You’ll be joining a team with a fantastic culture, where flexibility and work-life balance are among our core values.

The Channel Retention Manager is responsible for retaining Fathom’s small and medium-sized business (SMB) user channel through strategic messaging, content, and other initiatives. In this role, you will harness your analytical and creative expertise to reduce churn.

About you:

Key responsibilities:

Developing content and messaging to retain SMB channel users:

• Creating messaging and content campaigns that aim to increase retention and reduce churn amongst Fathom’s SMB subscribers.
• Offering specific guidance and assistance in implementing messaging and content campaigns as intended.
• Thinking creatively about messages, content, and initiatives aimed at retention and churn goals.
• Delivering decreases across churn metrics and increases across retention metrics for SMB channel.
• Ensuring content is high-quality and strategic by incorporating personal and peer review.

Leveraging data to track and improve effectiveness:

• Tracking results of past and ongoing initiatives to determine effectiveness and identifying areas of opportunity for improvement.
• Working closely with the data analysis team to understand and correctly interpret meaningful results and their implications across this user group.
• Incorporating results into new initiatives and leveraging results to revisit and reinvent existing initiatives.

Testing new initiatives and sharing results globally:

• Actively seeking out opportunities to try new initiatives that could increase retention and decrease churn.
• Testing hypotheses, tracking results, and sharing findings on a local and global level as appropriate.

KPIs:

• Quarterly SMB net upsell targets
• SMB retention/churn
• Peer and manager feedback

Other PIs:

• Net MRR movement
• SMB 3-month NRR
• Reduction in churn risk score

Skills and Experience:

Required:

• Bachelor’s degree from an accredited University or College.
• 2+ years customer-facing, relationship management, or customer success experience, preferably in the software industry.
• Exceptional written communication and content creation skills related to marketing or communication campaigns.
• Ability to apply an analytical approach to problem-solving.
• Strong project management and organizational skills.

What we will offer you:

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

If you join our team, you will soon discover that we excel at building strong, enduring relationships, including those with our employees. Employees receive the benefits below and much, much more:

• 30 days total paid time off
• Medical, dental & vision insurance
• 4% 401(k) company match
• Flexible work environment

Fathom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Fathom

JCW Search is currently searching for an experienced Commercial Relationship Manager for our client, who is a $20B regional bank. The ideal candidate will have a book of business in the state of California, made up of C&I, CRE, and SBA Clients, along with at least 5 years of commercial lending experience.

This position is IN OFFICE and does not offer remote flexibility.

JCW

The Client Coordinator works with clients, patients and active caregivers to identify open shifts, availability, and coordinate schedules. The Client Coordinator understands the needs, requirements, and preferences of all client types (patients, facilities, referral sources, caregivers, and staff) and optimizes staffing ratios. Through daily interaction with clients and caregivers, the Client Coordinator builds relationships with clientele to foster additional business opportunities.

Essential Duties and Responsibilities:

• Builds relationships with Maxim clients and active caregivers to understand their scheduling needs, requirements, and preferences
• Coordinates and confirms schedule with clients and active caregivers
• Records caregivers’ correspondence, needs, availability, and schedule in system of record
• Ensures all placements adhere to applicable compliance and contract requirements
• Partners with Business Development Manager, Clinicians, Recruiters, and Field Support staff to debrief on staffing shortages, client satisfaction, and business development opportunities
• Performs on-call as needed or assigned
• Assists with other duties as needed

Minimum Requirements:

• High School degree or equivalent required, some completed college coursework preferred
• One year work experience in a team environment
• Must meet all federal, state, and local requirements
• Proficiency in MS Office, Internet, and email
• Must be energetic, highly motivated, and able to work in a fast-paced environment
• Must be highly organized, detail oriented, and have exceptional planning and problem solving skills
• Excellent verbal and written communication skills

Wage/Salary Information:

$22 – $27 per hour, plus $2000 annual bonus potential

Benefits

At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan
• Awards and recognition programs

About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

“Pursuant to the San Francisco Fair Chance Initiative, Maxim Healthcare will consider for employment qualified applicants with arrest and conviction records”

Maxim Healthcare Services (Home Care)

Event Registration Assistant – (Retail Trade Association)

The Choice, Inc. is seeking an Event Registration Assistant for our client, a large trade association headquartered in Washington, DC that represents the retail industry in full. This association advocates for policies that support and protect the retail industry by educating and informing marketing companies. As the worlds largest retail trade association, this company holds a strong commitment to helping the retail industry excel further. The Event registration assistant will assist in an upcoming conference for their members on January 14-16 2024.

This position is fully remote. They are looking for support through their big show, there might be extra hours and weekend work on the weekend of the event.

This role will provide administrative support for the upcoming event in New York City. The Event Registration Assistant will provide support to the Attendee Services Manager.

Some of the day-to-day operations in this role will include:

• Supporting and providing guidance to international retail team leaders that are bringing retailers to the event and providing accurate information.
• Assisting with the registration process, billing, housing, etc.
• Providing strong customer service skills to provide a consistent level of service and professional support for international attendees promptly.

Additional Skills and Qualifications:

• Excellent computer skills, including Microsoft Office
• Knowledge of the events industry preferred
• Ability to prioritize, detail oriented, and ability to handle multiple projects at a time
• Bachelor’s degree preferred

Candidates must be vaccinated against Covid-19.

The Choice, Inc.

Associate Director, Investor Services & Investor AML/KYC

West Orange, NJ (Hybrid) or Wilmington, DE (Hybrid)

Monday to Friday 9:00 a.m. to 6:00 p.m.

Candidates for this position must be eligible to work without sponsorship in the United States. Time on-site or time zone may be necessary based on business need.

Position Overview:

Our Fund Solutions group is seeking an Associate Director with 7-10 years of experience leading Investor Services and AML/KYC teams. This position will be responsible for leading a Global Investor Services and AML/KYC teams based in our US, India, and Cayman offices. The position will oversee the Investor Services and Investor Compliance activities for our client relationships and will interact with our clients and internal business partners to establish service level agreements and a global framework for executing all tasks to meet the expectations and goals of our service relationships.

Some of the things you will be doing:

The Associate Director of Investor Services and Investor AML/KYC will lead the operations and client objectives for all engaged client relationships ensuring superior and accurate execution of all service offerings. The position requirements include but are not limited to:

• Working alongside the Director, oversee the global Investor Services and AML/KYC teams, from US, India, and Cayman, to ensure high quality of client deliverables and efficient processes
• Manage external and internal client relationships including onboarding new AML/KYC clients, review client contracts and fund documents for compliance with client deliverables.
• Understand clients’ business to identify opportunities for additional fund services and cross selling of other CSC products.
• Develop Service Level Agreements and other workflow tracking tools to manage client engagements and internal business partners expectations that are clients of the operations team
• Establish workflows that define & optimize best practices, drive operation efficiency, streamline team activities across time zones and incorporate regulatory mandates by jurisdictions
• Serve as direct line manager and escalation point of contact for operation matters and challenges
• Staffing/resource allocation for the Investor Services and AML/KYC teams globally
• Travel to team offices at least annually to ensure continuity of operations in country
• Review staff work for accuracy, completeness, and compliance
• Coordinate deliverables with clients and internal teams
• Daily client and team member interaction
• Career development and talent management of team members
• Provide training to team members
• Manage/Own special projects as required
• Internal responsibilities (status reports, time tracking, etc.)
• Assists with the enhancement of investor and KYC portal features and functions

What technical skills, experience, and qualifications do you need?

• Bachelor’s degree in a relevant field, such as business, legal, accounting or finance; MBA preferred
• Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
• Industry experience with a proven track record of streamlining and improving a service operation
• A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
• The ideal candidate will have experience leading global teams in multiple jurisdictions
• Robust analytical, problem-solving, and troubleshooting skills
• Project management experience a plus
• Proactive and dynamic personality
• Global compliance experience a plus
• Global Investor Services experience a plus
• Knowledge of Global Private Equity markets, regulatory and compliance mandates a plus
• Able to multitask and perform tasks under strict deadlines
• Experience delegating, training, and supervising multiple staff

Why work with CSC?

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $120,000 to $165,000.

We’re always looking ahead, finding ways to improve and anticipate the future needs of our clients. Curiosity fuels our innovation, and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. Our more than 8,000 colleagues around the globe are empowered to bring the right solutions to market to meet client demand.

• CSC is a great place to work with smart and dedicated people. We’ve been voted a Top Workplace every year since 2006 and are a National Top Workplace in the U.S. for the second consecutive year and Best Place to Work in India.
• We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success-sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, including medical, dental, and life insurance, flexible spending and health savings accounts. We also offer you a 401(k) with 6% employer match, paid time off, tuition reimbursement, and more.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.
• We offer flexible schedules and remote options for available positions. It’s an exciting time for us in terms of growth and expansion.
• We strive to boost the power of our diversity by ensuring that all our colleagues feel a sense of belonging. Our Strategic Equality Alliance fosters a culture of inclusion regardless of race, ethnicity, religion, gender identity, or sexual orientation. It provides networking, learning, and development opportunities through our employee resource groups.
• CSC Gives Back, our philanthropic program, is committed to making the communities in which we live and work better off tomorrow than they are today.

CSC

As the Manager of Transaction Advisory Services at Rogers Group, you will play a crucial role in guiding our strategic decisions related to acquisitions, mergers, and divestitures. You will collaborate closely with our executive leadership team to assess potential investment opportunities, analyze financial data, and provide invaluable insights that drive our business growth. Your expertise will contribute to shaping the future of our company’s expansion and success.

Responsibilities:

· Evaluate potential acquisition targets and investment opportunities within the aggregate and construction industry, analyzing financial statements, tax returns, and bank statements to identify and assess earnings, cash flows, financial position, and overall performance.

• Collaborate with cross-functional teams to develop comprehensive financial models and forecasts to support decision-making processes.
• Prepare various analyses, review financial records, and conduct interviews with target management to analyze quality of earnings (EBITDA), quality of revenue, net working capital, and other financial results.
• Stay up-to-date with industry trends, market developments, and regulatory changes that may impact our transactions.

Qualifications:

• A minimum of 5 years of experience in transaction advisory services, mergers and acquisitions, or related financial roles, preferably within the aggregate and construction industry.
• CPA preferred not required
• Accounting undergraduate degree required
• Strong financial modeling skills and proficiency in using financial software and tools.
• Exceptional analytical and problem-solving abilities with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to present complex financial data to non-financial stakeholders.
• Ability to handle multiple assignments and be flexible in a deadline driven environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunity for professional development and growth within a thriving industry.
• Collaborative and inclusive work environment that values innovation and teamwork.

Rogers Group provides a safe drug free working environment, extensive benefits, a company vehicle, and strong compensation.

RGI EEO Statement

An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status. All applications are accepted online at www.rogersgroupinc.com

Rogers Group Inc.

Membership Coordinator

Responsibilities/Duties for Membership Coordinator:

• Maintain complete and current membership records and related data in the appropriate
• membership database
• Process and verify data for all new members before entering them into the appropriate database,
• checking the seniority list to determine position, position type and full time equivalent
• Enter all new member data and send new member information packet
• Process new member forms through payroll department at the end of the month
• Update member profiles for continuing members when information is provided.
• Process discrepancy reports, including adds, drops and name changes
• Make appropriate changes to Database as determined by the payroll discrepancy report
• Process quarterly synchronization of Seniority List within database
• Process member drops, notify staff and work with staff to win back drops
• Prepare monthly membership reports
• Track membership trends throughout the year
• Track any special incentives given to new members
• Follow established protocols and timelines
• Prepare and process all mailings
• Serve as liaison to the Credentials and Elections Committees
• Coordinate copier and office machine service and order copier supplies
• Perform other duties as assigned
• Answer incoming calls and greet visitors
• Open and distribute incoming mail
• Record incoming checks/cash in log
• Make bank deposits for accountant as needed

Qualifications for Membership Coordinator:

• Completed Bachelor’s degree
• Prior experience with database management programs a plus
• Detail-oriented with excellent organization skills
• Excellent telephone skills and customer service orientation
• Strong oral and written communication skills
• Ability to handle multiple projects and tasks simultaneously
• Ability to plan, prioritize tasks and solve problems
• Excellent computer skills, including Microsoft Office programs, membership databases, Outlook and the ability to quickly learn new programs as needed
• Minimum of two years office experience in an administrative position preferred
• Previous trade association experience a plus

We offer:

• Great work hours!
• Life Insurance
• Disability insurance
• Retirement plan
• Workers comp
• Fun office culture
• Great office location!

ROCS Grad Staffing

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Regional Service Manager do at Rinnai?

This position exists to develop and manage Rinnai’s field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project.

• This position will manage a territory that includes Northern California market: San Franciso, Sacramento, San Jose and surrounding areas.
• Must be able to travel up to 75% within the territory.
• Salary Range: $96,403 – $119,553 base annually 10% AIP bonus.

What you will do:

RESPONSIBILITIES

• Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
• Negotiation of all labor rates for authorized service agreements within the region of responsibility
• Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
• Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
• Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.
• Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent Rinnai on off site visits and/or liability investigations as required.
• Maintain company provided tools, equipment and property.
• Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
• Plumbing/HVAC/Electrical or Gas License is required.
• Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.
• Previous experience in training/teaching required.
• Minimum of 2 years’ experience in managing a territory preferred

SKILLS

• Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
• Must be a self-starter with the ability to work both individually and in a team environment.
• Ability to multitask.
• High degree of technical and analytical skills.
• Ability to work with various levels of people, customers or teams.
• Knowledge in use of Word, Excel, Power Point and various web-based tools. Customer / Quality discipline

ABILITIES

• Ability to lift to 75 lbs.
• Ability to travel up to 75% and submit expenses for reimbursement weekly.
• Ability to safely operate company provided tools, equipment and property.
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• Strong technical / customer service orientation
• High level of personal integrity and honesty
• Team player, able to operate with a great deal of independence

Physical Requirements:

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75lbs and repeating motions that may include the wrists, hands and/or fingers. Constantly communicating with others to exchange information. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions

Occasionally low and high temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces. No adverse environmental conditions expected.

Physical Demands

Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for

Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Rinnai America Corporation

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Regional Service Manager do at Rinnai?

This position exists to develop and manage Rinnai’s field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project.

• This position will manage a territory that includes Northern California market: San Franciso, Sacramento, San Jose and surrounding areas.
• Must be able to travel up to 75% within the territory.
• Salary Range: $96,403 – $119,553 base annually 10% AIP bonus.

What you will do:

RESPONSIBILITIES

• Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
• Negotiation of all labor rates for authorized service agreements within the region of responsibility
• Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
• Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
• Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.
• Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent Rinnai on off site visits and/or liability investigations as required.
• Maintain company provided tools, equipment and property.
• Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
• Plumbing/HVAC/Electrical or Gas License is required.
• Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.
• Previous experience in training/teaching required.
• Minimum of 2 years’ experience in managing a territory preferred

SKILLS

• Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
• Must be a self-starter with the ability to work both individually and in a team environment.
• Ability to multitask.
• High degree of technical and analytical skills.
• Ability to work with various levels of people, customers or teams.
• Knowledge in use of Word, Excel, Power Point and various web-based tools. Customer / Quality discipline

ABILITIES

• Ability to lift to 75 lbs.
• Ability to travel up to 75% and submit expenses for reimbursement weekly.
• Ability to safely operate company provided tools, equipment and property.
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• Strong technical / customer service orientation
• High level of personal integrity and honesty
• Team player, able to operate with a great deal of independence

Physical Requirements:

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75lbs and repeating motions that may include the wrists, hands and/or fingers. Constantly communicating with others to exchange information. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions

Occasionally low and high temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces. No adverse environmental conditions expected.

Physical Demands

Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for

Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Rinnai America Corporation

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Regional Service Manager do at Rinnai?

This position exists to develop and manage Rinnai’s field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project.

• This position will manage a territory that includes Northern California market: San Franciso, Sacramento, San Jose and surrounding areas.
• Must be able to travel up to 75% within the territory.
• Salary Range: $96,403 – $119,553 base annually 10% AIP bonus.

What you will do:

RESPONSIBILITIES

• Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
• Negotiation of all labor rates for authorized service agreements within the region of responsibility
• Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
• Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
• Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.
• Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent Rinnai on off site visits and/or liability investigations as required.
• Maintain company provided tools, equipment and property.
• Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
• Plumbing/HVAC/Electrical or Gas License is required.
• Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.
• Previous experience in training/teaching required.
• Minimum of 2 years’ experience in managing a territory preferred

SKILLS

• Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
• Must be a self-starter with the ability to work both individually and in a team environment.
• Ability to multitask.
• High degree of technical and analytical skills.
• Ability to work with various levels of people, customers or teams.
• Knowledge in use of Word, Excel, Power Point and various web-based tools. Customer / Quality discipline

ABILITIES

• Ability to lift to 75 lbs.
• Ability to travel up to 75% and submit expenses for reimbursement weekly.
• Ability to safely operate company provided tools, equipment and property.
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• Strong technical / customer service orientation
• High level of personal integrity and honesty
• Team player, able to operate with a great deal of independence

Physical Requirements:

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75lbs and repeating motions that may include the wrists, hands and/or fingers. Constantly communicating with others to exchange information. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions

Occasionally low and high temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces. No adverse environmental conditions expected.

Physical Demands

Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for

Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Rinnai America Corporation