General Staff Jobs

The General Manager is responsible for the efficient, professional and profitable operation of the assigned Spectra venue.   In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination and management of all aspects and strategies for the arena’s entertainment events. 

• Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
• Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Generate for client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Oversee day to day operation, ensuring s technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
• Insure all agreements made regarding the Arena Facility are in compliance with the contract, state and federal law.
• Provide final approval for all contracts and agreement.
• Attend conferences and trade association meetings.

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (5) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

Comcast

The General Manager is responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy formulation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Give direction to each department, as needed, through each department’s director.

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with promoters, event organizers, hosts, managers and agents.
• Conducts weekly staff meetings
• Directs the development and administers the execution of operating and marketing plans, financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets.
• Provides guidance of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and leseesfor necessary activities and services at the Convention Center.
• Oversees and advises Human Resources on any necessary modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with the employees, union representatives, community, and the general public.

Supervisory Responsibilities

Manages and coaches Directors and Managers who supervise employees in the Finance, Marketing, Operations, Sales, Food & Beverage Departments, or other facility departments. Responsible for shaping the overall culture, direction, coordination, and evaluation of the team and facility. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

• Minimum 5+ years of venue management in a convention center or other similar facility
• Strong leader and with excellent communication skills
• Ability to work with and maintain highly confidential information is required
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• Demonstrated knowledge of the principles and practices used in the successful management of convention facilities of a similar description
• Ability to anticipate problems and implement immediate corrective action
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the hospitality ndustry
• Significant knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Strong emphasis towards hospitality/customer service for the meeting, convention and entertainment industry
• Knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Solid and effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
• Ability to prioritize and meet deadlines
• Excellent organizational skills and attention to detail
• Bachelor’s degree from an accredited college or university or equivalent work experiences
• Proficiency with data processing and MS Office applications

Comcast

The General Manager is responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy formulation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Give direction to each department, as needed, through each department’s director.

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government  departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate  directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy,  and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the  Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with promoters, event organizers, hosts, managers and agents.
• Conducts weekly staff meetings 
• Directs the development and administers the execution of operating and marketing plans, financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets.
• Provides guidance of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and lesees for necessary activities and services at the Convention Center.
• Oversees and advises Human Resources on any necessary modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with the employees, union representatives, community, and the general public.

Supervisory Responsibilities:

Manages and coaches Directors and Managers who supervise employees in the Finance, Marketing, Operations, Sales, Food & Beverage Departments, or other facility departments. Responsible for shaping the overall culture, direction, coordination, and evaluation of the team and facility. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

• Minimum 5+ years of venue management in a convention center or other similar facility
• Strong leader and with excellent communication skills
• Ability to work with and maintain highly confidential information is required
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• Demonstrated knowledge of the principles and practices used in the successful management of convention facilities of a similar      description
• Ability to anticipate problems and implement immediate corrective action
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the hospitality industry
• Significant knowledge of event solicitation and presentation, public relations, advertising and media relations and event      planning
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Strong emphasis towards hospitality/customer service for the meeting, convention and entertainment industry
• Knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Solid and effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal      constructively with conflict; to motivate, provide counsel and execute applicable solutions
• Ability to prioritize and meet deadlines
• Excellent organizational skills and attention to detail
• Bachelor’s degree from an accredited college or university or equivalent work experiences
• Proficiency with data processing and MS Office applications
• Ability to work nights, all events, weekends, and holidays as required

Comcast

The General Manager is responsible for the efficient, professional and profitable operation of the assigned Spectra venue.   In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination and management of all aspects and strategies for the arena’s entertainment events. 

This role will pay a salary betwen $100,000 and $120,000. 

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
• Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Generate for client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Oversee day to day operation, ensuring s technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
• Insure all agreements made regarding the Arena Facility are in compliance with the contract, state and federal law.
• Provide final approval for all contracts and agreement.
• Attend conferences and trade association meetings.
• Solicit and sell sponsorships and signage for stadium

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (5) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

Comcast

Every great story has a new beginning.

We’re excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. We’re a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. Our mission is simple. To be the world’s best storytellers with world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter. 

Warner Bros. Discovery’s DTC technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery’s continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.

In this role, you are part of the Global Partner Integrations team and the primary owner of partner operations globally. You are experienced in the development / execution of scalable and consistent global operations processes that govern the end-to-end lifecycle of partner integrations, such as QA, partner rollout management, and incident response. You are passionate about taking a data-driven approach to devise proactive strategies to address potential issues and improve operations and refine them continuously. You are comfortable developing, monitoring, representing partner reliability metrics to top company leadership and stakeholders. This role will lead a global team of operations engineers and QA engineers across different time-zones.

• 8 to 10 years of experience in reliability operations, engineering, or quality assurance functions with a proven track record of being a successful team leader / people manager of a global operation
• Ability to lead the design, implementation and delivery of highly complex operations framework with measurable success criteria that is consistent and scalable to support different products, operations and partner response capabilities 
• Ability to communicate effectively (both verbally and written) with internal / external stakeholders of different levels and functions
• Report on the status of partner operations, incidents and action plans to the senior tech leadership teams. Must be able to provide root-cause analysis and technical details for incidents and work across impacted teams to develop a solution
• Define partner operations and reliability metrics / success criteria and lead a continuous effort to refine them to gain better insight on partner operations
• Ability to analyze data to identify potential issues / opportunities and develop proactive action plans with measurable outcomes to improvement partner operations
• Possess deep knowledge of the core system technologies relevant to partner integrations and ability to dive deep with engineering / operations teams to investigate and improve our support architecture 
• Experience in JWT, JSON and OAuth technologies is preferred
• Experience in STB development / testing is preferred 
• A working knowledge of software engineering practices and processes, sufficient to evaluate the degrees of difficulty, scope and effort required.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $197,000 – $296,000 salary per year.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Discovery requires vaccination for employment consideration, except where prohibited by law. Discovery will consider requests for exemption from this requirement upon an offer of employment. Employees with approved exemptions due to health or religious reasons must abide by weekly rigorous COVID-19 testing protocols.

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law

Pay Transparency Policy Statement

California Job Applicant Privacy Policy

Transparency In Coverage

If you are an individual with a disability and need an accommodation during the application process, please send an email request to [email protected]

Discovery Inc

In this role, you will be a part of shaping the future of entertainment and media with one of the world’s leading streaming services. You’d lead the way with a radically collaborative crew that thrives off audacious thinking. We want challengers who know what it takes to command attention, architect fandoms and never lose sight of even the smallest of details when it comes to opportunities for impact.

This particular account is right-fit for social-savvy, entertainment enthusiasts:

• Emerging platforms and the shifts that come with them don’t shake you
• A day spent not rehashing the latest trends in film, sports and TV is not a day lived
• Ability to separate substantive, brand-building moves from quick-hit stunts

Role Purpose:

• We’re looking for a high conceptual thinker that has a deep passion for people and how they activate on the internet. You’ll need to be able to confidently and independently lead brands, connect our brands to culture and have a strong track record of consistency with groundbreaking campaigns. You will invent social tactics, mentor junior associates and manage the day-to-day progress of a project from start to finish. We want to make beautiful things for the internet in whatever format is deemed most relevant. We stand out in the market because every detail is considered. We consider the small things as much as we do the big.

Key Accountabilities:

• Delivers integrated communications solutions, creative platforms and executions

• Realizes the strategic direction and creative vision of the agency

• Ability to effectively collaborate with partner in craft as well as cross-department teams to develop work

• Works closely with the creative department to develop differentiating and original creative concepts and award-winning, media-coverage worthy creative work to impact a client’s business to great effect

• Takes ownership for the delivery of the client’s brand vision

• Creatively supports the effective use of technology and its applications to solve business problems

• Champions, defines and feeds back on the creative process and output

Qualifications

Our team is searching for a social-first creative (copy) leader who is passionate about film, sports, pop culture, and art. This person must have a digital portfolio with social-first writing examples (All social channels including IG, YouTube, TikTok, and emerging platforms).

• 5+ years of management experience

• Examples of digital-first thinking. You need to love the internet and creating in that space.

• We move at speed, we make lots of work, we need clear-eyed leaders. You need to love mentoring junior talent, you need to have the experience navigating interagency relationships, and you need to love building relationships with our awesome clients.

• Detail-oriented. We need buttoned-up creatives that believe in total accountability

Working with us:

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

We are united by four signature strengths:

Boundless Creativity – Kitsune Fox: In Japanese culture – the Kitsune Fox sees the future. We run towards the future, forever asking: what’s next? Our imagination has no limit. Our clients seek us out because we believe there is no problem we cannot solve with the power of modern creativity.

Intelligent Scale – Ryujin Dragon: The Ryujin Dragon controls the ocean and the tides. We flow the right talent around the right brief in the right moment, wherever it sits in the world. We scale our unique ideas with precision, using intelligent technology to make personal connections with millions around the world.

Obsessive Craft – Orizuru Crane: The Orizuru Crane carries the soul up to paradise. It inspires the most classic and iconic Japanese origami. We elevate the soul of our work with an obsessive focus on craft, nurturing the next-gen craft skills needed to soar in a modern world.

Radical Collaboration – Kohaku Koi: The Koi swim upstream against the tide, united as one. We chart new territory through the power of radical collaboration. We seamlessly connect Creativity, Media and CXM to imagine new solutions at the intersection of craft, data, culture, and innovation.

Our Values

We believe our work can only resonate in the modern world if the people behind it reflect the modern work. We can only be truly relevant when we create a truly inclusive culture where everyone can thrive. That means – we are tough on the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.

Additional Information

The anticipated salary range for this position is $113,000 – $182,850. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visithttps://dentsubenefitsplus.com/

For more information regarding dentsu benefits, please visithttps://dentsubenefitsplus.com/

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and/or a certain state or local laws. Reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing undue hardship on the Company. Please [email protected] you need assistance completing any forms or otherwise participate in the application process or to request or discuss accommodation in connection with a job at the Company to which you are applying.

dentsu

Companies spend over $600 billion each year taking clients and prospects to events.The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI.

The Business & People Operations Coordinator will work closely with the Head of Business & People Operations assisting all of our offices – Los Angeles, Arizona and New York – organizing and coordinating office administration and procedures, to ensure organizational effectiveness, efficiency, and safety. This is an office management position.

The successful candidate will be an energetic professional who doesn’t mind wearing multiple hats and is experienced in handling a wide range of administrative and executive support related tasks. Finally, the Business & People Operations Coordinator will be well organized, flexible, and enjoys the administrative challenges of supporting an office of diverse people and roles.

Responsibilities:

• Support in the day-to-day administration, office management, operational and strategic needs of all TicketManager Offices nationwide while ensuring our award winning culture
• Assist on maintenance and execution of company policies, procedures, investment, and compliance needs
• Work closely with the Head of Business & People Operations to assist in all HR and People Operations initiatives
• Act as the first face our staff, customers, and visitors see when contacting or visiting TicketManager; which includes receiving and directing visitors
• Manage calendars, and strategic needs for our Executive Team
• Make travel, meeting, and event arrangements including working with Marketing on our conference sponsorships and arrangements
• Aide in event planning for TicketManager’s monthly & quarterly outings and meetings
• Customer Relations with top customers and our Customer Success team
• Work closely with finance on AP/AR and all mailing needs
• Creating spreadsheets, reports, drafting letters and documents, transcribing notes, copy/printing documents, and file/manage paperwork
• Maintaining office supply inventory

Desired Skills and Experience:

• BA/BS degree required
• 1-3 years of administrative/executive assistance experience preferred
• A people person who likes working with people! Negotiating, influencing, and dealing effectively with people
• High personal integrity, ethics, and credibility
• Proven ability to work with all levels of management and staff, as well as outside clients/vendors/partners
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Strong communication, organizational, interpersonal, computer (MS Office), and research skills
• Ability to work with all levels of management and staff, as well as outside clients/vendors
• Self-Motivated, takes ownership, and thrives in an entrepreneurial, autonomous environment
• Sensitivity to confidential matters is required

TicketManager Highlights:

• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal seven years in a row
• 4.6 out of 5 Glassdoor Rating
• Used by over 4000 globally known companies including 15% of the F500

TicketManager

Director, Special Projects

Salary: $90,000- $100,000

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Perform Quality Assurance Audits with other Prevent Advisors staff members and/or third-party contractors. (Ability and flexibility to take the initiative to sign up for specific audits and source Secondary Operators.)
• Oversee projects within the Business Services group to include project management, budgeting, business development and client relations.
• Develop and review emergency response and crisis management procedures and conduct periodic training exercises relating to such procedures.
• Conduct onsite assessments of varying sports and entertainment venues and issue a detailed report.
• Assist in managing both global and domestic events to include the creation of security/emergency plans, management of local security staff, and managing client protocols.
• Ability to travel (domestic and international) throughout the year, potentially for extended periods of time. Travel may include holidays and weekends.
• Available to work nights, weekends, and holidays as needed and to be present to respond to emergencies within a reasonable time.
• Develop and maintain relationships with high-level, local, state, and federal law enforcement personnel and private sector counterparts. 
• Maintain a positive and productive work environment and ensuring that the Organization’s commitment to such an environment is communicated to and adhered to by all subordinates and contractors.
• Complete all duties as assigned, on a timely basis, and with a high degree of professionalism.

• •  7 years of security experience in the security industry
  • Familiarity with the National Incident Management System (NIMS) and the Incident Command System (ICS) functions
  • Ability to manage multiple projects at the same time and complete projects within a given deadline
  • Outstanding written and oral communications skills
  • Ability to think strategically, take initiative, be resourceful, independent, a self-starter, innovative and forward-thinking
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Ability to work collaboratively with management, staff, contractors, partners, and the public
  • Ability to coordinate and collaborate with multiple departments within the Organization, including, but not limited to: Finance, Legal, and Human Resources
  • Excellent computer skills, including proficiency in spreadsheet, Keynote/PowerPoint, and word processing programs

  Salary Range: $90,000-$100,000 annually

  Also includes, Medical, Dental, Visual and 401K

Comcast

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

• Plan, service and supervise all events
• Plan, direct and evaluate the work of part time departmental staff
• Provide leadership for event personnel
• Oversee all facility safety and security operations for all events
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions  and implement recommendations in support of organizational objectives
• Work a flexible schedule, including long days, nights, early mornings, weekends and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
• Advance concert/show needs with Promoters and put together IATSE and event estimates for booked and potential events
• Ensure accuracy in computing of costs for estimates, post-event billing and settlement of services and equipment rental charges
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Select, train, motivate and evaluate part time staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Function as a liaison between users of the facility and the facility staff
• Develop crowd management and event staffing plans and event staffing levels
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Create and distribute detailed data sheets prior to every event and post show event evaluations
• Assist and direct changeover crew with breakdown and setup of events
• Serve as Manager on Duty as scheduled
• Perform other duties and responsibilities as required

• Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

Comcast

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

• Plan, service and supervise all events
• Plan, direct and evaluate the work of part time departmental staff
• Provide leadership for event personnel
• Oversee all facility safety and security operations for all events
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions  and implement recommendations in support of organizational objectives
• Work a flexible schedule, including long days, nights, early mornings, weekends and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
• Advance concert/show needs with Promoters and put together IATSE and event estimates for booked and potential events
• Ensure accuracy in computing of costs for estimates, post-event billing and settlement of services and equipment rental charges
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Select, train, motivate and evaluate part time staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Function as a liaison between users of the facility and the facility staff
• Develop crowd management and event staffing plans and event staffing levels
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Create and distribute detailed data sheets prior to every event and post show event evaluations
• Assist and direct changeover crew with breakdown and setup of events
• Serve as Manager on Duty as scheduled
• Perform other duties and responsibilities as required

• Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

Comcast