General Staff Jobs

About VoPay International Inc. 

VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do best in today’s digital economy.

The Opportunity

We are looking for a Client Success Manager who will take a key role on our team.   As a Client Success Manager, you will become the key contact of our client portfolio. You will build strong relationships with the client and get to know their businesses and goals and make recommendations to get the most out of our technology solutions. You will be their advocate and the one they’ll turn to for advice, ideas and support. The Client Success Manager is responsible for ensuring the overall satisfaction of our clients, and ensuring VoPay constantly exceeds client expectations. 

Duties and Responsibilities

The Client Success Manager will develop healthy customer relationships and become the trusted partner on behalf of VoPay. Your responsibilities will include:

• Maintain successful training programs that will make it easier for customers to take advantage of VoPay’s products and services
• Constantly evaluate and analyze customer needs to ensure the package of services are appropriate for the stage of growth the customer is in
• Maintain development plans for each customer, including retention and growth strategies
• Build and implement a new customer onboarding program hand have the appropriate level of technical knowledge and project management to get the customer to conduct their first transaction on the platform
• Acts as an advocate of the customer to ensure their voice is heard at VoPay, especially as it relates to customer service
• Using in-depth knowledge of VoPay’s offerings and the customer needs, introduce customers to other  VoPay products  and  services that would be beneficial to them
• Promote customer loyalty with constant monitoring and timely follow-ups
• Identify potential customers that possess churn risk and work with management to remediate these accounts
• Coordinate with other teams across our organization to propose improvements to our customer journey. Identify problems that affect multiple clients and forecast what those trends mean for future churn



Qualifications  

• You’ve got experience in support in a high technology / SaaS / Fintech environment with a proven ability to plan and execute; an understanding of payment processing technologies is a plus
• Driven to understand how things work, seek out sources of information and pick things up quickly. Able to dig deep and seek to understand the “why” with an eye on delivering stellar customer service and experience
• A true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• Passionate, proactive self-starter that is self-directed and able to solve problems and execute independently
• Strong team spirit and ability to work effectively in collaboration with others, coordinating across teams and building consensus
• Excellent communication skills (fluent in English) and ability to influence and steer customers, and spot opportunities to help
• Good business judgment and common sense and ability to prioritize effectively
• Start-up mentality a must, prior start-up experience a benefit
• Hungry to self-improve and take on more responsibilities quickly – our ambitious expansion plans mean we’re looking for new leaders to help us grow
• Experience using helpdesk and CRM tools such as Zendesk, Salesforce or Hubspot.

VoPay

Our Mission

Technology for the $130-billion pet industry is so antiquated, and it has caused large frictions for pet economy to progress. This must be fixed.

We believe we can contribute to the pet industry progress by empowering every one in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for every one in this space, help them thrive and make their dreams come true.

Our Team

We are a fully remote team with employees across every time zone in the US, and a small hub in Los Angeles.

We believe that to build the best product and service, we need the best talent. So we strive to find and assemble the best team we could ever build. Everyone is so passionate, talented, and extremely customer-focused.

Our Culture

We always ask ourselves this question: what if MoeGo disappears tomorrow, would that be a big difference to our customers?

We are not interested in being another normal alternatives in the market. Our motivation is to discover and solve a series of real, impactful problems, to bring the level of standard to another level.

We strive to drive changes for the better.

Responsibilities

1. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.
2. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
3. Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments – Large Enterprise, Mid-market, SMB, and Free/Open.
4. Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation projects.
5. Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
6. Leading, expanding, and mentoring the Customer Success teams by setting the strategy and priorities, hiring, training, and developing a world-class team.

Qualifications

1. Bachelor degree required.
2. A minimum of 3 years experience in a Customer Success Manager role. Sales experience will also be considered.
3. Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment.
4. A strong strategic vision for the customer experience, professional services, and customer support.
5. Technical and SaaS experience and an ability to speak to technical customers in their language.
6. Works well under pressure, capable of handling multiple tasks with good time management skills.
7. Team player, willing to go the “extra mile” to achieve success.

MoeGo offers a competitive compensation package (base salary, performance bonus, equity and benefits). We offer UHC Select Plus PPO Platinum Medical, UHC Dental and UHC Vision plans to employees and their family members at no cost to employees.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MoeGo

MadKudu is the only predictive lead scoring platform built for B2B SaaS companies. We help go-to-market teams use data and signals to execute better segmentation, prioritization, and personalization of their leads and ultimately resulting in increased revenue.

We are looking for a collaborative and strategic content marketing leader who has experience building data-driven content to SaaS products. In this role, you’ll be one of the first members of the growing marketing and GTM team. You’ll have a sizable impact on the company developing the MadKudu story, and play a key role in establishing MadKudu as a critical tool in the market with a unique perspective.

We recently raised our Series A of $18 million led by Felicis with participation from BGV, Alven, HarbourVest, Techstars and notable GTM and PLG experts like Elena Verna, former CMO at Miro, Darius Contractor, CPO at Vendr, or Sahil Mansuri, CEO of Bravado. It is a super exciting time to join the team!

Responsabilities

• Content strategy: Develop comprehensive full-funnel content strategy for our core ICPs, included a channel strategy aligned to how they learn and buy. This strategy should include proprietary data to drive our unique perspective.
• Content creation: Execute on content creation aligned to the content strategy in multiple channels including long-form, guides, podcast, and video.
• Content distribution: Work with our demand generation lead to establish on effective content distribution strategy including influencer relations, marketing communications, communities etc.
• Content analysis: Report on content performance as it aligns to company goals, working with the GTM team on learnings and improvements.

Requirements (skills)

• Bachelor’s degree or equivalent start up experience required
• 5+ years of experience in content marketing
• Exceptional communicator with the ability to tell a compelling story and to distill complex ideas into simple concepts for various stakeholders
• A natural sense of curiosity, an instinct to utilize Google and research to solve a problem or learn something new
• Experience and comfortability with new technologies (ie generative AI)
• Demonstrated ability to achieve results working cross-functionally with sales, marketing, and product teams

Application process

• Interview with Recruiter
• Interview with Manager
• Work Sample + Virtual Onsite Interview
• Values Call
• Interview with CEO
• References
• Offer

About MadKudu

Founded in 2015, MadKudu is focused on tackling one of the hardest challenges facing businesses today: relevance at scale. Today we help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey – smart forms that dynamically re-route high-potential leads to a ‘fast lane,’ real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.

Founders Sam Levan (CEO) & Francis Brero (CRO) have over 25 years of combined experience in the predictive analytics space, and are combining machine learning and an innovative methodology to help SaaS companies make the best decisions at every step of the customer funnel.

MadKudu is based in Mountain View, California & Paris, France – two places known for brilliant engineers, delicious wine and a love for the outdoors. We recently raised our Series A of $18 million led by Felicis with participation from BGV, Alven, HarbourVest, Techstars and notable GTM and PLG experts like Elena Verna, former CMO at Miro, Darius Contractor, CPO at Vendr, or Sahil Mansuri, CEO of Bravado.

MadKudu

Marketing Assistant

(In-Person Events & In-Store Promotions)

Tampa, FL

We’re looking to grow our events team and could use an additional Marketing Assistant to help us with events and retail promotions across the Tampa & St Petersburg area. Our Marketing Assistants help a specific client improve their brand awareness, enhance their reputation, and increase their market share.

We’re interested in meeting with people that have marketing degrees or promotions experience, but we also welcome applications from those wanting to transfer into the marketing industry. Regular marketing, sales, and customer service training are provided in the office and we operate as a supportive team where people are constantly sharing ideas, success stories, tips, and more with each other!

You’ll primarily be responsible for:

• Setting up branded promotional displays & kiosks
• Representing a specific brand with integrity & enthusiasm
• Promoting specific products, services, campaigns or special offers
• Distributing marketing materials and conducting market research
• Tracking conversations and collecting consumer feedback
• Building strong consumer relations & producing occasional sales
• Answering questions, offering guidance, relating to customers

People with experience working in retail sales, customer service, hospitality, or similar backgrounds tend to do well as part of our marketing team because you’ll be working with customers face-to-face helping to influence their buying decisions.

In your first month you can expect to learn:

• Common direct marketing methods and techniques
• Basic sales, customer service and promotions skills
• How to build relationships with existing and prospective customers
• How to effectively read people’s body language and facial expressions
• The importance of having a winning mindset/positive attitude

In your first six months, you can expect to also learn:

• Tips for effective time management, organization and administration
• Campaign management & project management overviews
• Public speaking skills, influential language & motivational techniques
• Leadership, team-building, and training skills

What we offer:

The first quarter of 2023 was amazing for us and we continue to thrive as a team. A handful of people in our Tampa location are looking to branch out into other cities to further our reach, so they’ll be developing expansion teams over the next few months. This means opportunities for further development and progression into other areas may be possible too!

Marketing Assistant Requirements:

• You must be 18+ years of age and eligible to work in the USA due to the outbound nature of the role and the consumer data you’ll be collecting
• Full-time availability is ideal, but we can potentially accommodate two part-time people or seasonal/temporary workers
• Marketing degrees, qualifications, knowledge and experience are helpful, but not required for this position
• Retail sales, hospitality, customer service, or similar customer-oriented work experience is helpful, but not necessarily required
• A positive attitude and ability to maintain composure are expected. Our clients have a reputation to maintain and we need to live up to their standards
• Local applicants able to start work within 2 weeks’ time are ideal, but we will consider other notice periods and circumstances

For more information or for immediate consideration; send your resume or LinkedIn profile today!

All applications will be reviewed, but only successful candidates will be contacted (keep an eye on your missed calls and email messages so you don’t miss out!)

Water-City Blaze

Lead development and execution of a strategic, customer lifecycle-driven marketing agenda to drive business outcomes

· Develops and executes an integrated marketing strategy across all digital channels

· Oversees the development of segmentation and targeted audiences in data-driven marketing campaigns

· Collaborates internally to build, test, send and track performance marketing campaigns

· Oversees analyzing audience behavior and marketing campaign effectiveness

· Distills insights for improvements to lead generation, conversion, or engagement marketing programs

· Uses customer data analytics (e.g., personalization and product recommendation systems), and develops a segmentation model to enable effective marketing across all digital channels

· Defines and explores digital marketing capabilities (websites, mobile/social applications, etc. ) the organization should utilize to grow audience relationships

· Implements team rituals and streamlines operations to ensure timely completion of work and improved visibility for the product and marketing team

· Guides and enhances the career and skill development of direct reports

Knowledge and Skills:

· Fluent in the economics of our business to understand where marketing creates leverage to drive growth

· Can synthesize insights to identify new recommendations to improve marketing and business results

· Experience developing an efficient and effective end-to-end funnel journey

· Fluent in MarTech with a clear understanding of what capabilities can enable growth

· Confident with interpreting analysis and structuring analytical requests

· Hypothesis-led and data-driven in all marketing intent

· Can break a strategy down into a structured testing plan / learning agenda

· Can break a strategy down into an actionable plan that accelerates speed to market

· Highly effective communicator who makes complex ideas easy to understand

· Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.

· Thrives on the opportunity to lead and build in white space, collaborate and drive for results

· Is able to structure and sequence highly complex work

· Is able to create and operate in a systems level view of marketing

· Can write and oversee the team’s delivery of clear and concise intent documents, creative briefs, test plans, driving continued performance and optimization against KPIs across channels

· Can manage the details of their own and a cross-functional team’s multiple projects, deadlines and changing priorities, while maintaining excellent and accurate work

· Skilled relationship-builder who can influence internal decision makers with formal recommendations and informal networking

Requirements:

· Bachelor’s Degree

· 5+ years of B2B or B2C digital marketing experience in a marketing organization of at least 20 (client-side or agency) (8+ years for Senior level)

· 2+ years of leading marketing teams, including developing talent (5+ years for Senior Level)

· 3+ years of experience in product development, brand management, or performance marketing

· 2+ years of managing paid marketing with a $1MM+ budget (for acquisition roles) or owned channels with a user base of 2MM+ users (for engagement roles)

Preferred:

· Bachelor’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

· MBA

· 3+ years working with marketing technology platforms and tools

· 3+ years of experience in an agile operating model

· 3+ years of marketing experience in financial services or other highly regulated industries

· 3+ years of change management experience, including strategy and training/adoption

· 5+ years of experience working with cross-functional teams in a matrixed environment

Aquent

As a Product Manager for the Understanding and Deciding team under the Digital Shopping Experience portfolio, you will partner with key internal teams, engage in customer research and execute data-driven prioritization. Your work will help design, build, and launch initiatives driving supporting both customer needs and business objectives and key results. You will champion your strategy and obtain buy-in from key stakeholders across the organization, including executive leadership. 

This role is hybrid, which means you must be located within a drivable distance to one of our Best Buy corporate offices in Richfield, MN, Atlanta, GA, Boston, GA or Seattle, WA. You may be asked to come into the office up to three days per week.
 
What you’ll do

• Effectively craft clear product outcomes and vision for complex products with limited supervision, clearly demonstrating understanding of the product goals and organizational needs
• Demonstrate skills in connecting Best Buy’s broader strategic vision to their own product and product vision
• Effectively translate business strategies into product strategies, value increments, and product specifications to deliver against our core customer value propositions, and our company strategic and financial goals
• Help manage the creation and maintenance of user stories and business requirements for new features and enhancements leveraging multiple work streams
• Prioritize new feature launches based on competitive analysis, industry trends, emerging technologies and company vision
• Analyze complex data sets and leverage that analysis to make data-driven product decisions

Minimum qualifications

• Bachelor’s degree in IT, computer science, engineering, business, marketing or related fields OR equivalent experience
• 2 or more years of Product Management experience, OR experience working with engineers, user experience, strategy, etc.
• 1 or more years of relevant experience in strategy creation, customer-focused solutioning, cross-functional leadership, or related areas

Preferred qualifications

• 4 or more years of Product Management experience, OR experience working with development, user experience, strategy, or related areas
• 1 or more years of experience with direct people management and/or team management
• Proven ability to prioritize and identify critical paths to meet deadlines, given many stakeholder inputs, and digital or enterprise deadlines. 
• Proven ability to influence cross functional team(s) without formal authority.

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
•    Competitive pay
•    Generous employee discount
•    Financial savings and retirement resources
•    Support for your physical and mental well-being

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy

Job Summary:

Tango is seeking an experienced and creative Product Marketing Manager to help drive our continued success.

In this role, you will be responsible for developing Ideal Customer Profiles (ICPs) and buyer personas, crafting compelling product positioning and messaging, and supporting go-to-market product launches. You will report to the VP of Marketing and work closely with our product management team to scope target verticals, build unique messaging, and launch new products and features.

As a successful candidate, you’ll be an expert at crafting outstanding value propositions and differentiated product messages. You’ll have experience in keeping up with product marketing trends, best practices, and new approaches, and will be skilled in collaborating with all levels of stakeholders. You’ll be a skilled project manager, adept at using tools like Monday.com and Trello to keep everything organized, assigned, and delivered on time. You’ll be able to keep up with aggressive goals and timelines while providing accurate and impactful work.

Reports To: VP of Marketing

As Product Marketing Manager at Tango, you will:

• Responsible for marketing-related activities related to product management and product launches
• Identifies target audiences, creates buyer personas and develops Ideal Customer Profiles in target verticals, and sizes of revenue opportunities for each segment
• Analyzes and measures results of product launches and other product marketing initiatives
• Coordinates with another Product Marketing Manager, who is responsible for competitive intelligence, influencing product direction, sales support materials, pricing, and go-to-market product launches
• Works closely with marketing team members on content marketing, marketing automation, paid advertising, creative, and event marketing
• Manages creative deliverables, project management boards, and launch calendars
• Skilled collaborator with the rest of the marketing department, product team, customer success managers, sales leadership, and individual sales reps

To be effective in our Product Marketing Manager role, you must have:

• Experience in keeping up with product marketing trends, best practices, and new approaches
• Ability to directly conduct and dive into research on target verticals, customers, and prospects
• Honed skills in ideal customer profile development, clear and concise writing, and aligning with other departments
• Work with the product management team to create product market fit, generate differentiated messaging, and identify marketing channels to deliver that messaging
• Expertise in tracking campaign performance in terms of marketing analytics and pipeline/sales activity
• Gifted in collaborating with all levels of customer success, sales and Sales Development Representives (SDRs)
• Skilled in project management tools like Monday.com and Trello to keep everything organized, assigned, and delivered on time. The creative team should LOVE getting tickets from you
• Capacity to keep up with aggressive goals and timelines while providing accurate and impactful work

Our ideal Product Marketing Manager at Tango will have most of the following skills and experience:

• Bachelor’s degree in business, marketing, advertising, or a related field preferred, but not required
• 5-8 years of experience in product marketing, content marketing, customer marketing, market research
• The gift card industry or payments experience is highly desirable.
• Demonstrated success in meeting and exceeding product launch performance goals

Salary: The targeted pay range for this position is between $105,000 – $115,000. Please note that the actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience. Certain positions are eligible for additional forms of compensation such as bonus.

Please note: visa sponsorship is not available for this position.

#LI-Remote #BI-remote

Tango

Summary

The Product Launch Manager for Meitheal’s Critical Care & Anesthesia portfolio is a high profile, highly collaborative role at Meitheal Pharmaceuticals. You will lead and own the new product launch process. From developing successful launch strategies in partnership with executive leadership to tactical execution, this role is pivotal to Meitheal’s growth and success. This is a Chicago-based hybrid role, in the office 2 days per week.

Essential Duties and Responsibilities include the following:

• Owns the new product launch process for assigned portfolios to ensure launch and post-launch success by providing support to all Meitheal departments including:
• Leading global internal and external cross-functional product launch teams and facilitating the successful tactical execution of new product launches in the U.S. market
• Managing relationships with external partners and contractual obligations of related product programs.
• Manage the post-approval process, providing cross-functional support to successfully implement product enhancements.
• Drives cross-functional communication and collaboration, identifying obstacles impacting launch timelines and developing recommendations to overcome launch challenges
• Creates, implements, monitors and reports on the success of product launches, partnering with internal and external stakeholders
• Organizes, schedules, and facilitates cross-functional team meetings to exchange information and drives corporate launch and supply goals, identifies risks, contingency plans, and ensures launch forecast is being met.
• Actively managing and reporting project status, action plans and changes to launch timelines across the organization. Provides support and development of presentations to senior management and input for launch dates for forecasts and budget.
• Identifies opportunities for process improvements and driving cross-functional collaboration for successful implementation.

Supervisory Responsibilities

None

Competencies

• Project Management
• Cross-functional leadership
• Business Acumen
• Judgement
• Change Management
• Ethics
• Interpersonal

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of regulatory, quality and labeling processes and manufacturing operations.
• Ability to understand, translate and integrate multiple data sources into clear and impactful insights to drive decision making.
• High level of business acumen, analysis and judgement.
• Strategy development, project management, and problem-solving skills.
• Exceptional interpersonal communication skills.
• Experience working with cross-functional teams.
• Ability to build positive working relationships and influence people, both internally and externally.

Education and/or Experience

Required:

• Bachelor’s Degree in a business-related discipline with at least four (4) years of increasing responsibility and experience in generic pharmaceutical industry, with preference towards project management and operations.
• A minimum of 3 to 5 years of experience in the pharmaceutical industry.

Preferred:

• Advanced degree (MBA/MS)
• Experience with global operating structures and project management

Travel

Up to 10% domestic and/or international travel.

Computer Skills

Extensive computer proficiency with desktop software in a Windows environment required: Microsoft Project; Word; Excel; PowerPoint required.

Physical Demands

While performing the duties of this Job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

AAP/EEO Statement

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Meitheal Pharmaceuticals, Inc.

Marketing Assistant

Full-Time/ Entry-Level

Tampa, FL

We’re looking to grow our events team and could use an additional Marketing Assistant to help us with events and marketing promotions across the Tampa & St Petersburg area. Our Marketing Assistants help a specific client improve their brand awareness, enhance their reputation, and increase their market share.

We’re interested in meeting with people that have marketing degrees or promotions experience, but we also welcome applications from those wanting to transfer into the marketing industry. Regular marketing, sales, and customer service training are provided in the office and we operate as a supportive team where people are constantly sharing ideas, success stories, tips, and more with each other!

You’ll primarily be responsible for:

• Setting up branded promotional displays & kiosks
• Representing a specific brand with integrity & enthusiasm
• Promoting specific products, services, campaigns, or special offers
• Distributing marketing materials and conducting market research
• Tracking conversations and collecting consumer feedback
• Building strong consumer relations & producing occasional sales
• Answering questions, offering guidance, and relating to customers

People with experience working in retail sales, customer service, hospitality, or similar backgrounds tend to do well as part of our marketing team because you’ll be working with customers face-to-face helping to influence their buying decisions.

In your first month you can expect to learn:

• Common direct marketing methods and techniques
• Basic sales, customer service, and promotions skills
• How to build relationships with existing and prospective customers
• How to effectively read people’s body language and facial expressions
• The importance of having a winning mindset/positive attitude

In your first six months, you can expect to also learn:

• Tips for effective time management, organization, and administration
• Campaign management & project management overviews
• Public speaking skills, influential language & motivational techniques
• Leadership, team-building, and training skills

What we offer:

2022 was a big year for us and we’re continuing to thrive as a team. A team of people in our Tampa location is looking to branch out later this year, so we will have several roles to fill over the next few months, and advancement opportunities will be available to top performers. This means opportunities for further development and progression into other areas may be possible too!

Marketing Assistant Requirements:

• You must be 18+ years of age and eligible to work in the USA due to the outbound nature of the role and the consumer data you’ll be collecting
• Full-time availability is ideal, but we can potentially accommodate two part-time people or temporary workers
• Marketing degrees, qualifications, knowledge, and experience are helpful, but not required for this position
• Retail sales, hospitality, customer service, or similar customer-oriented work experience is helpful, but not necessarily required
• A positive attitude and ability to maintain composure are expected. Our clients have a reputation to maintain and we need to live up to their standards
• Local applicants able to start work within 2 weeks’ time are ideal, but we will consider other notice periods and circumstances

For more information or for immediate consideration; send your resume or LinkedIn profile today!

All applications will be reviewed, but only successful candidates will be contacted (keep an eye on your missed calls and email messages so you don’t miss out!)

Water-City Blaze

Director, Marketing Services America

The Director, Marketing Services will be responsible for leading the team of Marketing Services Consultants that will support all of the professional services offerings including, but not limited to, enablement services as well as ongoing services offerings for our new and existing customers. The Senior Director, Marketing Services goal will be to build and grow a team of consultants that can deliver on the above offerings and help our customers drive their overall value realization of our products.

Key Objectives/Duties

• Collaborate with product/sales/marketing teams around the messaging and development of current and future offerings to be presented to customers and ensuring we build a team that can effectively deliver on these offerings
• Driving exceptional team performance through KPIs around:

o Client Satisfaction

o Employee development and growth

o Realized revenue goals

o Team utilization and client consumption goals

• Developing an adherence to innovative processes and support to improve:

o Coordination of customer facing cross departmental teams within Services – Support and Customer Success

o Continuing to develop systems and approaches that allows our team to scale across our customer base in an efficient manner

• Interviewing and hiring new team members as needed
• Demonstrated ability to lead independently and adapt your style to rapid organizational and platform change
• Proactively identify opportunities that will drive improvement throughout the department
• Frequent one-on-one’s with team leads including annual/quarterly reviews
• Proactively communicate regarding team initiatives, projects, strategy, and departmental opportunities
• Scheduling and workforce management
• Partner with internal team leaders
• Serve as executive customer escalation in support of the team as needed

Qualifications

• Bachelor’s degree in a relevant field of study strongly preferred
• Minimum 5 years of experience with leading multi-location teams
• 5+ years in SaaS service roles or equivalent experience preferably in the Marketing Automation space
• Direct experience with CRM systems. Preferred experience with Dynamics CRM including but not limited to deployment, configuration, troubleshooting, and certifications
• Ability to articulate technical information in a manner that is suited to the customer or partner who has requested assistance
• Demonstrated coaching, teaching and mentoring skills
• Experience in running a 24X7 operation preferably with a global team and clients
• Exceptional critical thinking skills and business acumen
• Excellent communication skills with internal and external contacts
• Strong organizational and time management skills
• Ability to influence others, drive change, and lead by example
• Strong ability to make quick decisions by utilizing the qualifications of what’s best for the customer, what’s best for the employee and what’s best for the company
• Ability to travel 25% to regional offices

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

ClickDimensions