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CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

BENEFITS

• Competitive salary
• Attractive Annual Bonus
• Professional career development
• 401K
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Hybrid role
• Company credit card

POSITION SUMMARY:

The Product Manager is responsible for assigned product lines in the Electrical & Utility Market – Infrastructure including the full product life cycle from conception to commercialization and beyond. He or she is the ‘center of the wheel’ in the product life cycle, coordinating activities across the organization to deliver well positioned, quality products, as well as identify new markets and commercialize new products to ensure sound development and execution of growth initiatives.

Key responsibilities include:

• Life cycle Product management of assigned product lines
• Define, develop & launch new products, service strategies and technologies (or re-launch existing products)
• Detailed knowledge of customer requirements and market conditions for assigned products
• Product Marketing & Sales Support
• High profitability of product offer in own segment/region

DUTIES & RESPONSIBILITIES:

Product Management

• Define and own the specifications of the product
• Gather detailed knowledge of market conditions, customer requirements, technology trends to identify growth opportunities through customer visits, networking, research, and participation on industry committees
• Develop strategic product road map(s)
• Pricing – Maintain price guide and benchmarks, support sales on meet comp and special projects, provide direction on price increase tactics (DSG-CANUSA)
• Support revenue forecasts for SOP and Strategic planning
• Analyze product costs and supply chain to identify improvements strategies
• Provide guidance on inventory (new, existing, obsolete)
• Guidance, maintenance and decisions on approvals required for product portfolio (UL, IEC, CSA, IEEE, RUS, QPL etc.)
• Regional and Global contributions and responsibilities
• Be the champion for new initiatives or resolution of issues for improvement of value proposition or customer service
• Stay abreast of relevant external specifications, including participating in standards development committees
• Responsible for achieving product line sales targets and margins by coordinating support from Sales, Operations and Quality
• Support & input to profitability analysis driven by Global Product Manager​
• Responsibility for product applications coordination and support

Product Development and Launch

• Define and justify new product and approval projects through idea funnel list
• Full cycle program management from AFPD to post-launch
• Collaborate with development team on timeline, budget and conformance to requirements
• Marketing – Plan external messaging, value prop, differentiation
• Support to plan and implement launch process including events and activities
• Support sales team during commercial launch
• Conduct customer visits throughout program to gather information and to launch product

Product Marketing

• Develop and maintain value propositions and differentiators for products
• Contribute marketing content for collateral and presentations
• Ensure accuracy of marketing collateral (web, datasheets, etc.)
• Understand and document competitions capabilities
• Support development of target markets (marketing strategy, target lists, education)
• Develop selling tools for product selection and use
• Identify and support trade show activities

Sales Support

• Identify and track product approvals at key Targets customers and OEM´s, guidance, maintenance and decisions on approvals required for product portfolio for Industrial standards, etc.)
• Prepare and review quotations for high profile opportunities
• Provide/coordinate product training and technical support to sales team and reps/distributors, contractors
• Provide on-site technical and applications support to customers and sales team
• Utilize internal testing, application experience and research to turn benchmark data into key selling advantages
• Define non-standard product opportunity ranking process with Technology team. Act as commercial liaison to ensure highest value projects are being pursued as part of process
• Review non-standard product requests

Administration/ Quality/Logistics

• Support the fulfillment of the company’s quality policies, IATF16949, ISO9001, QPL, ISO 14001
• Fulfill the requirements of the Shawcor HSE policy
• Support sales and quality with review and resolution of Customer quality complaints
• Complete Monthly Report

JOB REQUIREMENTS:

• Bachelor degree in Engineering – preferred
• MBA – Asset
• 3 to 5 years of similar experience
• Plastics/ electrical products design and application experience
• Experience in Electrical & Utility or Communications market
• Experience dealing with a broad range of internal and external stakeholders (i.e., sales, production, procurement, R&D, engineering, management, customers and suppliers)
• Knowledge of wire & cable, heat shrinkable tubing market and related products and applications (demonstration of products)
• Managerial experience in marketing of technical products
• Strong inter-personal skills and willingness to operate within a team. Able to develop and nurture internal relationships with many disciplines to achieve objectives. Able to motivate persons not reporting to him/her to complete tasks
• Ability to ‘crystallize’ customer needs from a large volume of information and make correct strategic choices
• Entrepreneurial approach focused on “getting the job done”
• Selling skills
• Strong communication skills, both written and verbal, considered of high importance due to the international nature of the function
• Ability to analyze financial statements and conduct CAPEX/ Margin calculations with sensitivity to FOREX and other economic variables

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